I think I have a keylogger virus of some sort

I recently bought somthing from ASOS with my credit card and then the next day that credit card was used for things which I did not authorise, luckily american express sorted it out. I think I have some sort of keylogger virus or osmething becasue ASOS is a trusted website (right???) so I don't think anything went wrong there.
Any ideas on how to scan for it or get rid of it???

Malware should not be your first thought here. There's almost certainly some other explanation. However, if you want to set your mind at ease, get Sophos and do a scan with that. And take a look at my Mac Malware Guide.
As to what the problem is, most likely the card number was stolen some time previously, and the fact that it was used the day after a particular purchase is likely to be nothing more than coincidence. There are many opportunities for credit card numbers to be stolen, and at this point it may be impossible for you to ever learn how it was stolen. Just cancel the card and have a new one issued.

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    1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
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    2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
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[N/A]";"file -b "F|getline T;if(T!~/^(AS.+ (En.+ )?text$|POSIX sh.+ text ex)/) F=F" ("T")";printf("\nContents of %s\n%s\n",F,f);if(l>L) printf("\n  ...and %s more line(s)\n",l-L);} ' ' /^ +[NP].+ =/h;/^( +D.+[{]|[}])/{ g;s/.+= //p;};' ' /^ +B/{ s/.+= |(-[0-9]+)?\.s.+//g;p;} ' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' ' / / { print "'"${p[28]}"'";exit;};1;' '/ en/!s/\.//p' ' NR!=13{next};{sub(/[+-M]$/,"",$NF)};'"`S0 39 40`" ' $10~/\(L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9;} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?Info\.plist$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' 's/0/Off/p' );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps sudo\ crontab sudo\ iotop top pkgutil PlistBuddy whoami cksum kextstat launchctl sudo\ launchctl crontab 'sudo defaults read' stat lsbom mdfind ' for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done;' defaults\ read scutil sudo\ dtrace sudo\ profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup mdutil 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'+Start time: %T %D%n';};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};';done;A7(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=;((v['$((i+1))']==0))||{ v=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"`;};C0(){ [[ "$v" ]]&&echo "$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "$s"<<<"$v"`&&C1 1 $1;};for i in 1 2;do for j in 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;A2 0 $((N1+1)) 2;C0;A1 0 $N1 1;C0;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 1 10 7 9;D13 1 11 8 10;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D23 5 14 12 14;D22 6 36 13 15;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&{ D22 11 17 17 20;for i in 0 1;do D22 28 $((N2+i)) 45 $((N4+i));done;};D22 12 44 54 45;D22 12 39 15 21;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A2 19 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;A2 4 20 21;B7 6;B2 9;A4 14 7 52 9;B2 10;B6 9 10 4;C3 25;D13 4 21 24 26;B4 4 12 26;B3 4 13 27;A1 4 22 29;B7 12;B2 14;A4 14 6 52 14;B2 15;B6 14 15 4;B3 0 0 30;C3 29;A1 4 23 27;B7 13;C3 30;D13 24 24 32 31;D13 25 37 32 33;A2 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D13 21 0 32 19;D13 10 42 32 40;D22 29 35 46 39;};D13 14 1 48 42;D12 34 43 53 44;D22 0 $((N1+8)) 51 32;D13 4 8 41 6;D12 26 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 33 34 42 37;B1&&D23 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 20 42 32 41;D13 14 2 48 43;D13 4 5 32 1;D22 4 4 50 0;D13 14 3 49 5;D12 26 48 59 49;B3 4 22 57;A1 26 46 56;B7 22;B3 0 0 58;C3 47;D23 22 9 37 7;A7;C2 2;} 2>/dev/null|pbcopy;exit 2>&-
    Copy the selected text to the Clipboard by pressing the key combination command-C.
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    Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
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    At the top of the results, there will be a line that begins with the words "Start Time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
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    12. When you post the results, you might see the message, "You have included content in your post that is not permitted." It means that the forum software has misidentified something in the post as a violation of the rules. If that happens, please post the test results on Pastebin, then post a link here to the page you created.
    Note: This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
    Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

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    Uninstall any extensions you don't know you need, including any that have the word "Trovi" or "palmall" in the description. If in doubt, uninstall all extensions.
    Reset the default search engine and home page to what it was before.
    "SearchProtect" may be distributed along with two other applications: "MacKeeper," which is a scam, and "ZipCloud," which, if not actually a scam, has a dubious reputation. Ask if you need instructions to remove those items.
    *If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination  command-C. In the Finder, select
              Go ▹ Go to Folder...
    from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.

  • I think I have a safari virus.

    Hi Guys,
    I know the title seems a little over exaggerated but recently I have had an alarming affiliate redirection take over safari. When I do a google search no mater what I search every link is a redirect through six pages of the same affiliate redirect crap to end up at a blank page. I have to cut and past the link under the description in the search results directly into the title bar to get where I want to go. The dodgy links only last for 2 heading clicks at a time then its normal but if you search something else there back for another 2. This is really frustrating. I view/download alot of **** as I have an affiliate site of my own but I am concerned that alot of people may encounter this issue causing a grey cloud over the virus free mac slogan. Any ideas guys???

    Whilst no viruses that can attack OS X have so far been detected 'in the wild', i.e. in anything other than laboratory conditions, the appearance of Trojans that can infect a Mac seems to be growing.
    SecureMac has introduced a free Trojan Detection Tool for Mac OS X. It's available here:
    The DNSChanger Removal Tool detects and removes spyware targeting Mac OS X.
    Upon running the installer, the user's DNS records are modified, redirecting incoming internet traffic through the attacker's servers, where it can be hijacked and injected with malicious websites and pornographic advertisements. The trojan also installs a watchdog process that ensures the victim's DNS records stay modified on a minute-by-minute basis.
    SecureMac's DNSChanger Removal Tool allows users to check to see if the trojan has been installed on their computer; if it has, the software helps to identify and remove the offending file. After a system reboot, the users' DNS records will be repaired.
    A white paper has recently been published on the subject of Trojans by SubRosaSoft, available here:
    Also, beware of MacSweeper:
    MacSweeper is malware that misleads users by exaggerating reports about spyware, adware or viruses on their computer. It is the first known "rogue" application for the Mac OS X operating system. The software was discovered by F-Secure, a Finland based computer security software company on January 17, 2008
    On June 23, 2008 this news reached Mac users:
    More information on Mac security can be found here:
    The MacScan application can be downloaded from here:
    You can download a 30 day trail copy which enables you to do a full scan of your hard disk. After that it costs $29.95.
    More on Trojans on the Mac here:
    The latest news on the subject, from July 25, 2008, is:
    Attack code that exploits flaws in the net's addressing system are starting to circulate online, say security experts.
    The code could be a boon to phishing gangs who redirect web users to fake bank sites and steal login details.
    In light of the news net firms are being urged to apply a fix for the loop-hole before attacks by hi-tech criminals become widespread.
    Net security groups say there is anecdotal evidence that small scale attacks are already happening.
    Further details here: http://news.bbc.co.uk/2/hi/technology/7525206.stm
    There may be other ways of guarding against Trojans, viruses and general malware affecting the Mac, and alternatives will probably appear in the future.

  • I think i have a mail virus

    My mail program is acting very odd last 2 days.
    I am getting spammed with Postmaster -return to sender messages in my inbox.
    the weird thing is that i delete the messages from my inbox, then i delete my trash folder, when i delete from trash they go back to my inbox.
    And if i reboot mail, they are also back in my inbox.
    I cant work like this, please help!!

    Can you try making a new user to test?
    Have you done these two lately...
    Using Disk Utility in Mac OS X 10.4.3 or later to verify or repair disks...
    About Disk Utility's Repair Disk Permissions feature...
    If worried about a virus...
    Most don't need it on Macs, but here ya go on the Mac side...
    ClamXAV, free Virus scanner...
    Little Snitch, stops/alerts outgoing stuff...
    HenWen/Snort combo, that is a free MAJOR Firewall...
    Then the venerable old Brickhoues/Flying Buttress Firewall...
    WaterRoof is a firewall management frontend with bandwidth tuning, NAT setup, port redirection, dynamic rules tracking, predefined rule sets, wizard, logs, statistics and other features.
    Monitor net usage...
    http://mac.softpedia.com/get/Dashboard-Widgets/Information/Videotron-Internet-Us age-Monitor.shtml

  • Found several folders empty.  The files were found in the trash.  All files are MS products.  Is this a virus of some sort?

    I recently found several of my folders were emtpy.  Out of desperation I looked in the Trash, and found that all my files are somewhat systematically being moved to the trash.  All the files are MS (I use Office for Mac), including Adobe.  Has anyone experienced this?  What's the "fix"? 

    I found another thread discussing a problem similar to yours:
    https://discussions.apple.com/message/22613149#22613149 ("Files in my trash bin which I didn't put")
    One of the people who responded, thomas_r., is a virus expert and has an excellent website -- thesafemac.com -- all about Macs and viruses. He did not think a virus would cause this.
    So I'd definitely recommend making a backup (or preferably two, since hard drives eventually fail), and you could upgrade to Mavericks (especially since Snow Leopard appears to be no longer supported by Apple) -- but based on Thomas's reply, I don't think a virus is causing this.

  • TS3744 My computer is not letting me download the latest version of itunes probably due to a virus of some sort. Recently, i downloaded music from itunes and a window kept popping up saying that the data will not be saved to my library. My new music is go

    I recently purchased songs and my itunes does not have it anywhere in site. How can i retrieve my new music?

    http://www.apple.com/feedback/kaywerty wrote:
    A rather long winded way of asking if anybody knows if it's possible to have multi-windows open
    It's not possible.
    Suggestions here -> Apple Product feedback

  • I think I've got a virus!

    I keep getting advertising pop-ups arriving, even though I have 'Block pop-up windows' selected, and now every time I open Safari, I get a different web-page. I still have the same homepage selected on the Preferences page.
    Have I got a virus of some sort, and what can I do??

    There are no viruses for Mac OS X, so you don't have one. But it is possible that you have a Trojan Horse which redirects you to different pages other than those you select. You should download and run DNSChanger Removal Tool, which will remove it if you have it. You must restart your Mac to complete the process.

  • I think I have opened the sobig.f virus in my hotmail account and it keeps seding emails to my contacts. How do I stop it, and will it effect any of my other transactions like internet banking/shopping, is it safe?

    I think I have opened the sobig.f virus in my hotmail account and it keeps seding emails to my contacts. How do I stop it, and will it effect any of my other transactions like internet banking/shopping, is it safe To continue using my ipad ?

    This isn't due to malware. There is no known malware capable of infecting an iPad that has not been jailbroken (ie, hacked to allow apps from outside the App Store).
    As lizdance40 says, your Hotmail account has been hacked remotely. Change the password immediately. Hotmail accounts are popular targets, but as long as you choose a good password, and make sure that password is not the same as a password you use with any other account, you should be safe.
    I disagree with lizdance40's statement that you have to abandon the account and create a new e-mail address. If a hacker is able to get back in even after changing the password, the problem is not with the account itself. There's another vulnerability of some kind somewhere. Perhaps the account allows hackers to leave a "back door" to get back in (such as with GMail's delegation feature), in which case any such feature needs to be reviewed and have settings changed. Perhaps you are checking mail in an insecure manner while on an insecure network (ie, a wireless network that requires no password). Perhaps you are using a password on multiple accounts, and a different account has been compromised. Perhaps a hacker has used knowledge gained by prior access to your account to achieve "social hacking" (ie, convincing a tech to give him access because he has "forgotten the password"). There are many scenarios, but there's no good reason to abandon the account entirely.

  • I think I have a virus

    I'm not sure but I think my mac has a virus. I'm expecting a lot of die-hard replies saying there are no viruses for mac, I used to be the same until this happened.
    My mac (Powermac G5) slowed down - a lot - and applications stopped working in certain user areas, files have been deleted leaving some final cut projects useless (hours and hours of work lost) and I get a kernal panic every time I try to reinstall OSX from the DVD.
    I figured it was probably just a hardware problem but then something very strange happened - I switched user areas and after the cube animation of changing user area, there was a poor animation of a sheep deficating on my screen which then ran off and dissapeared.
    The only explination that I can come up with is a virus - why else would the animation appear? I'm pretty sure a hardware problem would not cause such a thing.
    The plot thickens - This computer has never been connected to the internet, and the only disks that I've put into it have been software disks (that have been used on other machines with no ill effect) and disks with files from other macs (which obviously have not been infected with viruses), however, I do have Norton Antivirus installed on the machine.
    I didn't install it myself, I would never do such a thing, I recieved the computer from my university and it came pre-installed. The only conclusion that I can come up with is that because I haven't updated Norton or paid any money for updates, it released a virus to make me panic and pay up for a update that I wouldn't need unless this useless software was installed.
    Anyone got any thoughts or ideas on what I can do to resolve this problem? I could send the computer back but I'm using it daily for college work. I have tried to uninstall Norton but I'm not convinced its really gone. I can't be completely sure that the problems are being caused by Norton but I'm fairly certain that they are.

    I figured it was probably just a hardware problem but then something very strange happened - I switched user areas and after the cube animation of changing user area, there was a poor animation of a sheep deficating on my screen which then ran off and dissapeared.
    No virus. That's an easter egg for some applications. Not sure which, but I remember hearing about it.
    As for files "deleted", that could just be a corrupted spotlight index. That will cause files to disappear. Sometimes repairing permissions and then rebuilding the Spotlight index will fix the issue. Sometimes it means the hard drive is dying and needs your data recovered to a backup as soon as possible.

  • What can I do if I think I have a virus?

    QuestionWhat can I do if I think I have a virus?
    AnswerSkip this and contact a professional
    If you'd like to skip this guide and contact a professional, CLICK HERE.
    There are a few steps you can take if you think you have a virus.
    Use anti-virus software
    One of the first things you should do is scan your computer with anti-virus software. Many Toshiba computers come with software for this purpose. You may choose to use an alternative, but you should only have one anti-virus program installed at a time.
    Run your anti-virus program and ensure it's fully updated. Once it's updated, preform a full scan of your computer.
    Disconnect accessories
    If that doesn't help, you should disconnect any accessories connected to your computer. It's possible that the symptoms that you think are due to a virus could be due to an accessory.
    Uninstall new software
    An error with a new program might be causing problems that you think are being caused by a virus. To check this, uninstall any new programs that you installed near the time your computer's symptoms first appeared.
    Perform system restore
    If none of the previous suggestions helped, you might consider performing a system restore. This will return your computer's system files to a previous state. System settings will revert, and programs installed since the restore point was created might need to be reinstalled. Your documents shouldn't be changed.
    For more information on performing a system restore, see one of the following articles:
    How To: Understanding System Restore, Refresh, Reset, and, Recovery options in Windows 8 + Video
    How To: Perform a system restore in Windows 7
    Contact a professional or perform a system reset
    Lastly, you might want to return your computer to factory default conditions. This is sometimes called a system reset or a system recovery. Note that this will remove all of your software and data that you added including applications, documents, photos, etc.
    If you don't want to reset your computer and you'd like to contact a professional, CLICK HERE.
    If you do want to proceed with a system reset, the system reset will remove the virus. For more information, see the following article:
    How To: Understanding System Restore, Refresh, Reset, and, Recovery options in Windows 8 + Video

    Some processes are critical, but many can be interrupted without any problem.
    You can monitor your ongoing processes by going to Applications/Utiltities/Activity Monitor; pay particular attention to Disk Activity and Network. To interrupt a process, highlight the process, and tap "Quit Processes." This will interrupt or stop the runaway process.

  • I think I have a virus or a bot.  Numerous people on my e-mail list received strange e-mails from me overnight.  How do I get rid of this virus or bot?  Any suggestions.

    I think I have a virus or bot on my MacBook.  Random e-mails have been sent from my e-mail overnight.  I use comcast.net.  Any suggestions for removing the bot.

    Let me guess, one or more of your friends has asked you why you're sending them solicitations for phony pharmaceuticals or shady software?
    These emails did not originate from your MacBook. What happens is that one or more of your friends has a Windows computer with your email address stored in its Address Book (or whatever Windows calls it). Their computer gets infected with a program that examines email addresses stored on it and used yours as the "return address" on the spam it's spewing forth, to disguise the actual source.
    At present, there are no such known programs that run on Macs. Therefore, there is nothing to remove on your MacBook. All you're guily of is sending an email to someone with a Windows computer, who is lacking the anti-malware utilities that are a practical requirement for Windows.
    Summary: There's nothing you can do.
    Lesson: Friends don't let friends run Windows.

  • I think I have a virus/spyware/adware???

    Last week while I was on www.google.com searching images, my Safari download manager popped up and began downloading "soft_58s7.exe". I immediately deleted it and assumed that I had clicked on an image that took me to a link that gave me a virus. I continued on using google, and when searching something completely different the download occurred again, and again. Each time I deleted the file from my computer by locating it in Finder and dragging it to the trash.
    However, not I get random pop-ups everyone once in awhile while using sites that I know do not have pop-ups (Google search, aol.com, facebook). So I think I have a virus.
    I also tried to download ProtectMac Antivirus, but it tells me that it cannot be downloaded because there is another antivirus software on my computer that it is not compatible with. I checked my applications and there was an app called "VirusProtect", which I drug to the trash as well. However I still received this message that ProtectMac could not be installed because of another antivirus application. I believe that I either did not uninstall VirusProtect correctly, which I need help doing because the icon is no longer there, or this is also an effect of the virus.
    Please help!!
    Im on a MacBook, running OS X 10 .5.8
    Thank you!
    I think this is also an effect of the virus because I have no virus protection on my com

    .exe files are Windows executables that do not run on Macs, and simply downloading one will not give you a virus. Random pop-ups in your browser may occur but as long as you dismiss them there should nothing of concern.
    You cannot delete virus protection software by dragging it to the Trash. You must use the appropriate uninstaller that is included with the software.
    Also see:
    Do You Need Anti-Virus Protection for Your Mac?
    According to Rich Mogull's article, Should Mac Users Run Antivirus Software?,
    "The reality is that today the Mac platform is relatively safe. There are hundreds of thousands of viruses and other malicious software programs floating around for Windows, but less than 200 are known to target the Mac, and many of those are aimed at versions of the Mac OS prior to Mac OS X (and thus have no effect on a modern Mac).
    It's not that Mac OS X is inherently more secure against viruses than current versions of Windows (although it was clearly more secure than Windows prior to XP SP2); the numerous vulnerabilities reported and patched in recent years are just as exploitable as their Windows equivalents. But most security experts agree that malicious software these days is driven by financial incentives, and it's far more profitable to target the most dominant platform."
    Mr. Mogull is a computer security expert. I recommend reading the entire article as it is quite informative.
    For additional information on viruses, trojans, and spyware visit The XLab FAQs and read the FAQs on viruses and spyware.

  • I am having trouble with my mac book air. I think I have a virus because everytime i click on a link it openes up popup windows and other things. How do I reset teh computer?

    I am having trouble with my mac book air. I think I have a virus because everytime i click on a link it openes up popup windows and other things. How do I reset teh computer?

    Please post a screenshot that shows what you mean. Be careful not to include any private information.
    Start a reply to this message. Click the camera icon in the toolbar of the editing window and select the image file to upload it. You can also include text in the reply.

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