I think i have a virus on my Macbook Pro, OS X Yosemite, how do i wipe my computer clean without erasing photos and music etc?

i think i have a virus on my Macbook Pro, OS X Yosemite, how do i wipe my computer clean without erasing photos and music etc?

The update alerts are fake, and are intended to dupe you into installing malware or disclosing private information so that your identity can be stolen.
You might get the alerts when visiting a website that has been hacked. Don't visit the site again. If applicable, notify the site administrator of the problem, but don't send email to an unknown party.
If you get the alerts when visiting more than one well-known website, such as Google, YouTube, or Facebook, then they may be the result of an attack on your router that has caused you to get false results from looking up the addresses of Internet servers. Requests sent to those sites are redirected to a server controlled by the attacker. It's possible, but less likely, that the DNS server used by your ISP has been attacked.
Back up all data.
Unlock the Network preference pane, if necessary, by clicking the lock icon in the lower left corner and entering your password. Cllck Advanced, open the DNS tab, and change the server addresses to the following:
          8.8.8.8
          8.8.4.4
That's Google DNS. Click OK, then Apply.
In Safari, select
          Safari ▹ Preferences... ▹ Privacy ▹ Remove All Website Data
and confirm. If you’re using another browser, empty the cache. Test. If the fake update alerts stop, see below. Otherwise, ask for instructions.
The router's documentation should tell you how to reset it to the factory default state. Usually there's a pinhole switch somewhere in the back. It may be labeled "RESET." Insert the end of a straightened paper clip or a similar tool and press the button inside for perhaps 15 seconds, or as long as the instructions specify.
After resetting the router, quit the web browser and relaunch it while holding down the shift key. From the Safari menu bar, select
          Safari ▹ Preferences... ▹ Privacy ▹ Remove All Website Data
and confirm. Do the equivalent if you use another browser. Open the Downloads folder and delete anything you don't recognize.
Then go through the router's initial setup procedure. I can't be specific, because it's different for every model. The key points are these:
1. Don't allow the router to be administered from the WAN (Internet) port, if it has that option. Most do.
2. Set a strong password to protect the router's settings: at least ten random upper- and lower-case letters and digits. Don't use the default password or any other that could be guessed. Save the password in your keychain. Any password that you can remember is weak.
3. If the router is wireless, or if you have a wireless access point on the network, use "WPA 2 Personal" security and set a different strong password to protect the network. If the router or access point doesn't support WPA 2, it's obsolete and must be replaced.
During the time the router was compromised, you were redirected to bogus websites. If you ever connected to a secure site and got a warning from your browser that the identity of the server could not be verified, and you dismissed that warning in order to log in, assume that your credentials for the site have been stolen and that the attacker has control of the account. This warning also applies to all websites on which you saw the fake update alerts.
Check the router manufacturer's website for a firmware update.
If you downloaded and installed what you thought was a software update, ask for instructions.

Similar Messages

  • I believe I have a virus on my macbook pro and do not know how to get rid of it.

    Well I was being stupid and trying to get free gems on clash of clans so i did the stupid little surveys and that is most likely where I got the virus from. Never doing that again. When ever i go onto google chrome or any browser a random page pops up about mac protector or something and when I try using ovoo, it instantly backs out and I cannot use it. so i do not know what to do and i am not sure if i am using ios 8.1.1 or 8.1.2. i have a macbook pro that i got 3 years ago

    There is no need to download anything to solve this problem. You may have installed a variant of the "VSearch" ad-injection malware.
    Malware is always changing to get around the defenses against it. These instructions are valid as of today, as far as I know. They won't necessarily be valid in the future. Anyone finding this comment a few days or more after it was posted should look for a more recent discussion, or start a new one.
    The VSearch malware tries to hide itself by varying the names of the files it installs. To remove it, you must first identify the naming pattern.
    Triple-click the line below on this page to select it, then copy the text to the Clipboard by pressing the key combination  command-C:
    /Library/LaunchDaemons
    In the Finder, select
              Go ▹ Go to Folder...
    from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
    A folder named "LaunchDaemons" may open. Look inside it for two files with names of the form
              com.something.daemon.plist
    and
               com.something.helper.plist
    Here something is a variable word, which can be different in each case. So far it has always been a string of letters without punctuation, such as "cloud," "dot," "highway," "submarine," or "trusteddownloads." Sometimes the word is "apple," and then you must be especially careful not to delete the wrong files, because many built-in OS X files have similar names.
    If you find these files, leave the LaunchDaemons folder open, and open the following folder in the same way:
    /Library/LaunchAgents
    In this folder, there may be a file named
              com.something.agent.plist
    where the word something is the same as before.
    If you feel confident that you've identified the above files, back up all data, then drag just those three files—nothing else—to the Trash. You may be prompted for your administrator login password. Close the Finder windows and restart the computer.
    Don't delete the "LaunchAgents" or "LaunchDaemons" folder or anything else inside either one.
    The malware is now permanently inactivated, as long as you never reinstall it. You can stop here if you like, or you can remove two remaining components for the sake of completeness.
    Open this folder:
    /Library/Application Support
    If it has a subfolder named just
               something
    where something is the same word you saw before, drag that subfolder to the Trash and close the window.
    Don't delete the "Application Support" folder or anything else inside it.
    Finally, in this folder:
    /System/Library/Frameworks
    there may an item named exactly
                v.framework
    It's actually a folder, though it has a different icon than usual. This item always has the above name. Drag it to the Trash and close the window.
    Don't delete the "Frameworks" folder or anything else inside it.
    If you didn't find the files or you're not sure about the identification, post what you found.
    If in doubt, or if you have no backups, change nothing at all.
    The trouble may have started when you downloaded and ran an application called "MPlayerX." That's the name of a legitimate free movie player, but the name is also used fraudulently to distribute VSearch. If there is an item with that name in the Applications folder, delete it, and if you wish, replace it with the genuine article from mplayerx.org.
    This trojan is often found on illegal websites that traffic in pirated content such as movies. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow. Never install any software that you downloaded from a bittorrent, or that was downloaded by someone else from an unknown source.
    In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere  should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
    Then, still in System Preferences, open the App Store or Software Update pane and check the box marked
              Install system data files and security updates (OS X 10.10 or later)
    or
              Download updates automatically (OS X 10.9 or earlier)
    if it's not already checked.

  • I have a virus on my macbook pro. Can I somehow reset my computer to get rid of it?

    I have a MacBook Pro, OS X 10.9.4 (purchased late 2011). I am certain I have a virus. I was wondering if it is possible to reset my computer back to factory settings to get rid of the virus? So far I have removed/deleted photos and documents I have created, but I am afraid to delete a file that might be important.

    EtreCheck version: 1.9.15 (52)
    Report generated August 26, 2014 at 8:04:08 AM CDT
    Hardware Information: ?
      MacBook Pro (13-inch, Late 2011) (Verified)
      MacBook Pro - model: MacBookPro8,1
      1 2.4 GHz Intel Core i5 CPU: 2 cores
      4 GB RAM
    Video Information: ?
      Intel HD Graphics 3000 - VRAM: 384 MB
      Color LCD 1280 x 800
    System Software: ?
      OS X 10.9.4 (13E28) - Uptime: 38 days 16:41:3
    Disk Information: ?
      ST9500325ASG disk0 : (500.11 GB)
      S.M.A.R.T. Status: Verified
      EFI (disk0s1) <not mounted>: 209.7 MB
      Macintosh HD (disk0s2) / [Startup]: 499.25 GB (369.17 GB free)
      Recovery HD (disk0s3) <not mounted>: 650 MB
      OPTIARC DVD RW AD-5970H 
    USB Information: ?
      Apple Computer, Inc. IR Receiver
      Apple Inc. FaceTime HD Camera (Built-in)
      Apple Inc. Apple Internal Keyboard / Trackpad
      Apple Inc. BRCM2070 Hub
      Apple Inc. Bluetooth USB Host Controller
    Thunderbolt Information: ?
      Apple Inc. thunderbolt_bus
    Configuration files: ?
      /etc/sysctl.conf - Exists
    Gatekeeper: ?
      Mac App Store and identified developers
    Startup Items: ?
      HP IO: Path: /Library/StartupItems/HP IO
    Problem System Launch Daemons: ?
      [failed] com.apple.wdhelper.plist
    Launch Daemons: ?
      [loaded] com.adobe.fpsaud.plist Support
      [running] com.avg.Antivirus.infosd.plist Support
      [running] com.avg.Antivirus.services.plist Support
      [loaded] com.microsoft.office.licensing.helper.plist Support
      [not loaded] com.vsearch.daemon.plist Support
      [running] com.vsearch.helper.plist Support
      [running] Jack.plist Support
    Launch Agents: ?
      [running] com.avg.Antivirus.gui.plist Support
      [running] com.epson.eventmanager.agent.plist Support
      [loaded] com.hp.help.tocgenerator.plist Support
      [running] com.vsearch.agent.plist Support
    User Launch Agents: ?
      [loaded] com.google.keystone.agent.plist Support
    User Login Items: ?
      HPShortcutManagerStartup
      EpsonLowInkReminderAgent
      Director Docker
      HP Scheduler
    Internet Plug-ins: ?
      Google Earth Web Plug-in: Version: 6.1 Support
      Default Browser: Version: 537 - SDK 10.9
      NP2020Player: Version: 5.0.4.0 Support
      RealPlayer Plugin: Version: (null) Support
      Silverlight: Version: 5.1.20913.0 - SDK 10.6 Support
      FlashPlayer-10.6: Version: 14.0.0.145 - SDK 10.6 Support
      Flash Player: Version: 14.0.0.145 - SDK 10.6 Outdated! Update
      QuickTime Plugin: Version: 7.7.3
      iPhotoPhotocast: Version: 7.0
      SharePointBrowserPlugin: Version: 14.4.3 - SDK 10.6 Support
      Photo Center Plugin: Version: Photo Center Plugin 1.1.2.2 Support
      JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version
    Audio Plug-ins: ?
      BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
      AirPlay: Version: 2.0 - SDK 10.9
      AppleAVBAudio: Version: 203.2 - SDK 10.9
      iSightAudio: Version: 7.7.3 - SDK 10.9
    iTunes Plug-ins: ?
      Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
    User iTunes Plug-ins ?
      TuneUp Visualizer: Version: (null) Support
    3rd Party Preference Panes: ?
      Flash Player  Support
      HP Scanjet  Support
    Time Machine: ?
      Skip System Files: NO
      Mobile backups: ON
      Auto backup: YES
      Time Machine not configured!
    Top Processes by CPU: ?
          4% WindowServer
          1% locationd
          0% kav
          0% SystemUIServer
          0% AVG
    Top Processes by Memory: ?
      172 MB com.apple.WebKit.WebContent
      86 MB com.apple.IconServicesAgent
      78 MB Safari
      74 MB Mail
      45 MB WindowServer
    Virtual Memory Information: ?
      33 MB Free RAM
      768 MB Active RAM
      741 MB Inactive RAM
      1.05 GB Wired RAM
      36.97 GB Page-ins
      1001 MB Page-outs

  • Help - I think I have a trojan on my macbook pro

    I think my macbook pro is infected with something. It's circa 2010 and OS is up to date and current, however I first started noticing issues when the trackpad wouldn't respond as normal (the mouse would be very slow and jump). I updated the software and it seemed to help but now applications open up on their own and the mouse has a life of it's own. I was watching a movie, wasn't connected to the internet, and watched as the mouse proceeded to close the movie, open up photobooth and the webcam came to life.
    Please help, I have no idea what to do and have not turned on my macbook since it happened.

    I have encountered a similar problem a few months ago .  I did a complete shut down, took a small amount of glass cleaner on a paper towel and wiped down my MBP.  I left it open to dry completely, and booted back up. Problem free since. 
    If this doesn't help then I would definitely stick with Linc Davis. 
    A few questions to ask yourself to consider before jumping to the conclusion that you've been cracked.
    A you a high profile individual?
    Do you frequent open networks?   For example coffee shops.
    Have you recently entered your admin password for no apparent reason?
    As a White Hat Skiddie I have read it is more difficult to install and open a Trojan on a Mac than on other OS's. Not impossible, but unlikely.
    Ds Store really puts out some good user tips.  here are 2 I like.
    https://discussions.apple.com/docs/DOC-3047
    My only disagreement about this one is, yes WPA2 can be cracked.  However it is much more secure.  wish I could PM Ds store.
    https://discussions.apple.com/docs/DOC-3291
    Hang in there.

  • I have problem to syncronise my macbook pro to icloud. How to change from Mobileme to Icloud?

    How to login from mobileme to Icloud, on Macbook Pro?

    Try Repair Permissions. This page tells you how.
    http://www.howtogeek.com/195912/how-when-and-why-to-repair-disk-permissions-on-y our-mac/

  • How do I get rid of viruses on my MAcBook Pro

    How do I get rid of viruses on my MAcBook Pro

    A
    It may not be malware, a Web scam that only affects your browser, and only temporarily. There are several ways to recover.
    1. Some of those scam pages can be dismissed very easily. Press the key combination command-W to close the tab or window. A huge box will pop up. Press the return key and both the box and the page will close. If that doesn't happen, continue.
    2. Press and hold command-W. You may hear repeating alert sounds. While holding the keys, click the OK button in the popup. A different popup may appear, which you can cancel out of as usual.
    3. From the Safari menu bar, select
              Safari ▹ Preferences... ▹ Security
    and uncheck the box marked Enable JavaScript. Leave the preferences dialog open.
    Close the malicious window or tab.
    Re-enable JavaScript and close the preferences dialog.
    4. If the Preferences menu item is grayed out, quit Safari. Force quit if necessary. Relaunch it by holding down the shift key and clicking its icon in the Dock. None of the windows and tabs will reopen.
    After closing the malicious page, from the menu bar, select
              Safari ▹ Preferences... ▹ Privacy ▹ Remove All Website Data
    to get rid of any cookies or other data left by the server. Open your Downloads folder and delete anything you don't recognize.
    B
    If the above step doesn't solve the problem, you may have installed one or more of the common types of ad-injection malware. Follow the instructions on this Apple Support page to remove it. It's been reported that some variants of the "VSearch" malware block access to the page. If that happens, start in safe mode by holding down the shift key at the startup chime, then try again.
    Back up all data before making any changes.
    One of the steps in the article is to remove malicious Safari extensions. Do the equivalent in the Chrome and Firefox browsers, if you use either of those. If Safari crashes on launch, skip that step and come back to it after you've done everything else.
    If you don't find any of the files or extensions listed, or if removing them doesn't stop the ad injection, ask for further instructions.
    Make sure you don't repeat the mistake that led you to install the malware. It may have come from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad would probably have included a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If you ever download a file that isn't obviously what you expected, delete it immediately.
    Malware is also found on websites that traffic in pirated content such as video. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow. Never install any software that you downloaded from a bittorrent, or that was downloaded by someone else from an unknown source.
    In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere  should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
    Still in System Preferences, open the App Store or Software Update pane and check the box marked
              Install system data files and security updates (OS X 10.10 or later)
    or
              Download updates automatically (OS X 10.9 or earlier)
    if it's not already checked.

  • What can I do if I think I have a virus?

    QuestionWhat can I do if I think I have a virus?
    AnswerSkip this and contact a professional
    If you'd like to skip this guide and contact a professional, CLICK HERE.
    There are a few steps you can take if you think you have a virus.
    Use anti-virus software
    One of the first things you should do is scan your computer with anti-virus software. Many Toshiba computers come with software for this purpose. You may choose to use an alternative, but you should only have one anti-virus program installed at a time.
    Run your anti-virus program and ensure it's fully updated. Once it's updated, preform a full scan of your computer.
    Disconnect accessories
    If that doesn't help, you should disconnect any accessories connected to your computer. It's possible that the symptoms that you think are due to a virus could be due to an accessory.
    Uninstall new software
    An error with a new program might be causing problems that you think are being caused by a virus. To check this, uninstall any new programs that you installed near the time your computer's symptoms first appeared.
    Perform system restore
    If none of the previous suggestions helped, you might consider performing a system restore. This will return your computer's system files to a previous state. System settings will revert, and programs installed since the restore point was created might need to be reinstalled. Your documents shouldn't be changed.
    For more information on performing a system restore, see one of the following articles:
    How To: Understanding System Restore, Refresh, Reset, and, Recovery options in Windows 8 + Video
    How To: Perform a system restore in Windows 7
    Contact a professional or perform a system reset
    Lastly, you might want to return your computer to factory default conditions. This is sometimes called a system reset or a system recovery. Note that this will remove all of your software and data that you added including applications, documents, photos, etc.
    If you don't want to reset your computer and you'd like to contact a professional, CLICK HERE.
    If you do want to proceed with a system reset, the system reset will remove the virus. For more information, see the following article:
    How To: Understanding System Restore, Refresh, Reset, and, Recovery options in Windows 8 + Video

    Some processes are critical, but many can be interrupted without any problem.
    You can monitor your ongoing processes by going to Applications/Utiltities/Activity Monitor; pay particular attention to Disk Activity and Network. To interrupt a process, highlight the process, and tap "Quit Processes." This will interrupt or stop the runaway process.

  • I think I have a virus or a bot.  Numerous people on my e-mail list received strange e-mails from me overnight.  How do I get rid of this virus or bot?  Any suggestions.

    I think I have a virus or bot on my MacBook.  Random e-mails have been sent from my e-mail overnight.  I use comcast.net.  Any suggestions for removing the bot.

    Let me guess, one or more of your friends has asked you why you're sending them solicitations for phony pharmaceuticals or shady software?
    These emails did not originate from your MacBook. What happens is that one or more of your friends has a Windows computer with your email address stored in its Address Book (or whatever Windows calls it). Their computer gets infected with a program that examines email addresses stored on it and used yours as the "return address" on the spam it's spewing forth, to disguise the actual source.
    At present, there are no such known programs that run on Macs. Therefore, there is nothing to remove on your MacBook. All you're guily of is sending an email to someone with a Windows computer, who is lacking the anti-malware utilities that are a practical requirement for Windows.
    Summary: There's nothing you can do.
    Lesson: Friends don't let friends run Windows.

  • I think I have a virus/spyware/adware???

    Hello!
    Last week while I was on www.google.com searching images, my Safari download manager popped up and began downloading "soft_58s7.exe". I immediately deleted it and assumed that I had clicked on an image that took me to a link that gave me a virus. I continued on using google, and when searching something completely different the download occurred again, and again. Each time I deleted the file from my computer by locating it in Finder and dragging it to the trash.
    However, not I get random pop-ups everyone once in awhile while using sites that I know do not have pop-ups (Google search, aol.com, facebook). So I think I have a virus.
    I also tried to download ProtectMac Antivirus, but it tells me that it cannot be downloaded because there is another antivirus software on my computer that it is not compatible with. I checked my applications and there was an app called "VirusProtect", which I drug to the trash as well. However I still received this message that ProtectMac could not be installed because of another antivirus application. I believe that I either did not uninstall VirusProtect correctly, which I need help doing because the icon is no longer there, or this is also an effect of the virus.
    Please help!!
    Im on a MacBook, running OS X 10 .5.8
    Thank you!
    I think this is also an effect of the virus because I have no virus protection on my com

    .exe files are Windows executables that do not run on Macs, and simply downloading one will not give you a virus. Random pop-ups in your browser may occur but as long as you dismiss them there should nothing of concern.
    You cannot delete virus protection software by dragging it to the Trash. You must use the appropriate uninstaller that is included with the software.
    Also see:
    Do You Need Anti-Virus Protection for Your Mac?
    According to Rich Mogull's article, Should Mac Users Run Antivirus Software?,
    "The reality is that today the Mac platform is relatively safe. There are hundreds of thousands of viruses and other malicious software programs floating around for Windows, but less than 200 are known to target the Mac, and many of those are aimed at versions of the Mac OS prior to Mac OS X (and thus have no effect on a modern Mac).
    It's not that Mac OS X is inherently more secure against viruses than current versions of Windows (although it was clearly more secure than Windows prior to XP SP2); the numerous vulnerabilities reported and patched in recent years are just as exploitable as their Windows equivalents. But most security experts agree that malicious software these days is driven by financial incentives, and it's far more profitable to target the most dominant platform."
    Mr. Mogull is a computer security expert. I recommend reading the entire article as it is quite informative.
    For additional information on viruses, trojans, and spyware visit The XLab FAQs and read the FAQs on viruses and spyware.

  • I am having trouble with my mac book air. I think I have a virus because everytime i click on a link it openes up popup windows and other things. How do I reset teh computer?

    I am having trouble with my mac book air. I think I have a virus because everytime i click on a link it openes up popup windows and other things. How do I reset teh computer?

    Please post a screenshot that shows what you mean. Be careful not to include any private information.
    Start a reply to this message. Click the camera icon in the toolbar of the editing window and select the image file to upload it. You can also include text in the reply.

  • I can't open or receive hotmail emails on my macbrook pro, but it works on other devices. i changed my password, emptied the cache, tried using a different browser, etc. i think i have a virus. help!

    I can't open or receive hotmail emails on my macbrook pro, but i can on other devices. i changed my password, emptied the cache, tried using a different browser, etc. i think i have a virus. help!

    Thanks for your help. that's not working either! ugh!!
    I can open hotmail, but it's not formatting right, i can't open emails, nor send them.
    Thank you so much for trying to help. I really appreciate it.
    I understand that you can't get a virus by opening an email, but it seems way too circumstancial! This is my third mac -- because unlike PC -- I never had a problem. I understand this problem is not with my macbook, because every other website works fine -- it's hotmail!

  • HT4061 I think I have a virus, yesterday I opened this message from verizon about me owning 1,000 to them. and today I have 8 messages from someone on my ipad. how can I tell or fix my ipad of this virus?

    I think I have a virus, yesterday I got an email from Verizon that I own $1000 and I tried to open it and now I have 8 emails from the same sender. DO I have a virus and what should I do to clean my ipad?

    Chances are your iPad is fine. when you clicked on that e-mail, you confirmed to them 'hey, real person' so now Mr Spammer is working towards his 'make money from home' quota of spam by sending you multiple e-mails. You can block him - I'm not sure what e-mail client you're using so no idea for exact instructions, but you'll probably need to do this on a computer not via the iPad) and you could report him....wouldn't hold my breath that the report will actually accomplish anything beyond the person being blocked.
    The iPad's operating system is different from the OS of a PC or Mac. Viruses written for one can't run on the others. (and iPads dont' get viruses in the strictest definition of the term, malicious programs that propogate themselves across the operating system)
    The down side, even if you block this person, they know your address is a 'live' one so you'll need to be alert and aware because I'm sure more spam and phising mails are on their way.
    If you did enter ANY info, make calls and start changing passwords ASAP.

  • I think I have a virus - hard disk full and administrator rights gone

    I think I have a virus - my hard disk is full allthough I only have about 20G of 60 used. I cant install a virus checker as I have lost my administrator rights (when I check in accounts, I am just a "standard" user. This means I cannot install any software as it will not let me run the installer program - says incorrect username / password

    You may have a corrupted disk but you do not have a virus. Boot using your original system installation DVD and run Disk Utility. Repair the disk.
    If you have no Administrator accounts at all, follow this procedure to create a new, temporary Administrator account from which you can fix your normal one.
    Power on or restart your Mac.
    At the chime or grey screen, hold ⌘ and S on your keyboard to enter single-user mode.
    At the prompt, type
    fsck -fy
    and press Return.
    This is a simple check for file system integrity and is optional. It will take a moment or two to complete. Wait for it to finish before proceeding.
    Type the following exactly as written, one line at a time, each line followed by the return key. There is a single space preceding the first "slash" ( / ) character in each line:
    mount -uw /
    rm /var/db/.AppleSetupDone
    shutdown -h now
    When you restart the machine, it will take you through the entire setup and registration process all over again. When you do so, create a brand new account with Admin privileges. Give it a simple and disposable name since you will delete it later. Do not choose the option to transfer or migrate information to the Mac.
    When it completes, log in under that new account, change your previous account back to Admin, and log out.
    Log in using your old account, which will now have its Admin privileges restored. Delete the throwaway account you just created.

  • Pls help my time capsule (4th gen) lost it files..I think it have a virus pls help me to fix it tnx..

    Pls help my time capsule (4th gen) lost it files..I think it have a virus pls help me to fix it tnx..

    1. Ethernet .. are you using ethernet?
    2. Change the name of the TC to short, no spaces and pure alphanumeric.
    3. In the file sharing page change the workgroup to WORKGROUP.
    4. In the same area, change the guest access to on read and write.
    5. If you setup homegroup on the PC get rid of it.. TC is not compatible with homegroup.
    6. Turn off ipv6 in the network settings for ethernet. (since you are going to be using ethernet).
    From Mac version utility it looks like this.
    Go to the admin tools and ensure that bonjour for windows is on.
    Manually type the IP directly into windows explorer.. do not open via MyComputer.
    \\10.0.1.1
    Because the error message is important.

  • I have just purchased a used MacBook Pro. Should I use a virus protection program on this computer? I can get Norton for free through my cable provider. Thanks, funkro

    I have just purchased a used MacBook Pro. Should I use a virus protection program on this computer? I can get Norton for free through my cable provider. Thanks, funkro

    See my Mac Malware Guide.
    This issue is more complex than some of the responses you have gotten are indicating. You definitely should avoid Norton, but there actually IS malware out there, and all anti-virus software is NOT "snake oil." Don't listen to anyone who tells you otherwise, as they don't know what they're talking about.
    Although you should be able to do without anti-virus software just fine, there are some perfectly good reasons to install it and some good anti-virus apps to use if you decide to do so. Further, even if you do avoid anti-virus software, you need to understand what the threats are so you don't end up thinking you're totally safe and do something you shouldn't.

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