I think I need a new BC partner

I have been unable to login to the backend of my BC site. The BC partner is not responding to my emails for two days.  I need to chnage partners or help from someone here to find out waht is wrong.

Hi,
Which site is this concerning?  If you want to keep this private please reach out to out live chat support so we can assist further. 
If still needing to switch partners please review the transfer partner process.
- http://kb.worldsecuresystems.com/864/cpsid_86424.html
Kind regards,
-Sidney

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