I think I need to reinstall, but not sure how?

I borrowed my best friend's MacBook OS X 10.4.11 while he is over seas. It was working fine, but now when I turn it on it shows a gray screen, then the apple, then the circle with a slash through it, then a folder with a question mark blinking! I can't get in it to do any type of Disk Utility and I don't have the disks What should I do? Please help, I don't want him coming home to a broken laptop.

If you are very lucky it could be a minor issue that might be resolved with running disk repair. Normally you would do this booted to an installer disc, but since you don't have that you can try effecting repairs using [fsk in Single User Mode|http://docs.info.apple.com/article.html?artnum=106214]. Also [Post by japamac about using fsk|http://discussions.apple.com/thread.jspa?threadID=1649143&tstart=0]
Here's the Apple document on the issue you report, but I don't see much of help to you in it since it is somewhat dated and you don't have the installer discs.
[Mac OS X: "Broken folder" icon, prohibitory sign, or kernel panic when computer starts|http://support.apple.com/kb/TS1892?viewlocale=en_US]
If you don't have the installer discs you can't replace the broken operating system and there's not much you can do until you get them. When you do you would need to use the archive and install feature, selecting to keep preferences and other configuration files.
My preference would also be to back up any critical files before doing any repair techniques. The only way you can do that at this stage is if you have another Mac and can start the problem one in Target disk mode and then copy the files onto the good Mac.

Similar Messages

HT1386 I have an older iPhone (3gs) and need to upgrade to a newer phone (4S). I need to get my NOTES, CALENDAR, CONTACTS, PICTURES, etc backed up on iTunes so I can get that data loaded onto the new phone. But not sure how to do that.

I have an older iPhone (3gs) and need to upgrade to a newer phone (4S). I need to get my NOTES, CALENDAR, CONTACTS, PICTURES, etc backed up on iTunes so I can get that data loaded onto the new phone. But not sure how to do that. When I open iTunes it has a button that say "Back Up iPhone", but I'm not sure what that does. When I go into the sync options it say I have another user account and asks me if I want to merge of replace. I'm assuming it's trying to tell me I have an older iTunes Library, but don't know that. Geez, maybe people over 60 shouldn't have iPhones, iTunes just bafles me.

http://manuals.info.apple.com/en_US/iphone_user_guide.pdf

HT1414 i lost all my data and contacts on my iphone, is any method to get them back into my phone , i think they all in my itune stored but not sure how to use it !!!

hi ,i lost all my data and contacts on my iphone, is any chance to get them back into my phone , i think they all in my itune stored but not sure how to use it !!!
plz replay if you know how resolve this problem thanks

Hello evanfromvic
If you have a back up in iTunes, you can restore from that back up. The article below will assist with getting that backup restored.
iOS: How to back up and restore your content
http://support.apple.com/kb/HT1766
Thanks for using Apple Support Communities.
Regards,
-Norm G.

HT1338 why i'm not able to open pdf files? says i need adobe reader, but not sure where to get it.

why i'm not able to open pdf files? says i need adobe reader, but not sure where to get it.

Welcome to the Apple Support Communities
You can use Preview to open PDFs. Right-click a PDF file and go to Open with > Preview

Iphone 4s coming friday, what is the best way to get the notes content from iphone 4 to 4s without doing a restore? i want the new phone to be totally new but not sure how to get notes content across.

What is the best way to get the notes content from iphone 4 to 4s without doing a restore? i want the new phone to be totally new but not sure how to get notes content across. If I do a restore as I have when previously from one iphone to another it has shown (in settings, usage) the cumulative usage from previous phones so all the hours of calls on all previous iphones will be displayed even though its brand new. Anyone know how I can get my notes (from standard iphone notes app) to my new iphone 4s without restoring from previous iphone 4. Thanks for any help offered.

First, if you haven't updated to iTunes 10.5, please update now as you will need it for the iPhone 4S and iOS 5.
Once you're done installing iTunes 10.5, open it. Connect your iPhone to iTunes using the USB cable. Once your iPhone pops up right click on it. For example: an iPhone will appear and it will say "Ryan's iPhone."
Right click on it and select "Backup" from the dropdown menu. It will start backing up. This should backup your notes.
Please tell me if you have any problems with backing up.
Once you backup and get your iPhone 4S, you must follow these steps. If you don't follow these steps, you will not be able to get your notes on your new iPhone 4S.
Open up iTunes again then right click on your device (iPhone 4S). Once you do you will see a dropdown menu. It will say "Restore from Backup..." Select this and it'll ask for a backup, select it from the dropdown menu. For example "Ryan's iPhone - October 12, 2011." Pick that and it will restore to your backup. Do this when you get your iPhone 4S so you will not lose anything. Even though you're restoring, you're getting back, since you're getting the previous settings, notes, contacts, mail and other settings from your old iPhone. You'll still have Siri though! So, restore when you first get it. Also frequently backup your device, as it will be worth it. You can restore from a backup if something goes wrong or save your data for a future update.
Once you do that, you should have your notes on your new iPhone 4S and iOS 5.
Please tell me if you need any help.
I hoped I answered your questions and solved your problem!

I have an apple id for my itunes and want my wife to be able to access it on her ipad but not sure how when her id is different?

I have an apple id for my itunes on my computer not a mac......and want my wife to be able to access the music I purchase on her ipad....but not sure how she can do it when her ipad has her own apple id and it says she would have to use my apple id.....any suggestions?

You can use one account with iTunes on your Mac, and different account(s) with the Mac App Store (for buying/downloads apps or OS updates for your Mac), iCloud (System Preferences > iCloud) and Messages (Messages > Preferences, or command-comma)

Can I use the same plan that I have for my iphone 4s with my new ipad? or do I have to buy a new data plan for my new ipad? I would love to use my new ipad away from home but not sure how to use it?

Can I use the same plan that I have for my iphone 4s with my new ipad? or do I have to buy a new data plan for my new ipad? I would love to use my new ipad away from home but not sure how to use it? I am on Telus mobility with my iphone 4s.

See the answer on the same question you asked a few minutes ago.

Mac book running slow I tried etresoft but not sure how to inturpret the resultsmac book running slow I tried etresoft but not sure how to inturpret the result

mac book running slow I tried etresoft but not sure how to inturpret the results any help would be so awesome, thank you
Problem description:
Computer started running very slowly, when I type there is a delay and internet connection is very slow although it is not the wifi connection because it is running well on all other computers, phones, ect.
EtreCheck version: 2.1.8 (121)
Report generated March 28, 2015 12:02:27 PM HST
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
    MacBook Pro (13-inch, Late 2011) (Technical Specifications)
    MacBook Pro - model: MacBookPro8,1
    1 2.4 GHz Intel Core i5 CPU: 2-core
    4 GB RAM
        BANK 0/DIMM0
            2 GB DDR3 1333 MHz ok
        BANK 1/DIMM0
            2 GB DDR3 1333 MHz ok
    Bluetooth: Old - Handoff/Airdrop2 not supported
    Wireless: en1: 802.11 a/b/g/n
    Battery Health: Normal - Cycle count 640
Video Information: ℹ️
    Intel HD Graphics 3000 - VRAM: 384 MB
        Color LCD 1280 x 800
System Software: ℹ️
    Mac OS X 10.7.5 (11G63) - Time since boot: 24 days 0:56:6
Disk Information: ℹ️
    ST9500325ASG disk0 : (500.11 GB)
        disk0s1 (disk0s1) <not mounted> : 210 MB
        Macintosh HD (disk0s2) / : 499.25 GB (422.45 GB free)
        Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
    MATSHITADVD-R   UJ-8A8
USB Information: ℹ️
    Apple Inc. Apple Internal Keyboard / Trackpad
    Apple Inc. BRCM2070 Hub
        Apple Inc. Bluetooth USB Host Controller
    Apple Inc. FaceTime HD Camera (Built-in)
    Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
    Apple, Inc. MacBook Pro
Launch Agents: ℹ️
    [running]    com.Affinegy.InstaLANa.plist [Click for support]
    [loaded]    com.google.keystone.agent.plist [Click for support]
Launch Daemons: ℹ️
    [loaded]    com.adobe.fpsaud.plist [Click for support]
    [unknown]    com.Affinegy.InstaLANd.plist [Click for support]
    [loaded]    com.google.keystone.daemon.plist [Click for support]
    [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]
User Launch Agents: ℹ️
    [loaded]    com.adobe.ARM.[...].plist [Click for support]
    [failed]    com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist [Click for details]
    [running]    com.spotify.webhelper.plist [Click for support]
User Login Items: ℹ️
    iTunesHelper    Application Hidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
    GrowlHelperApp    Application (/Library/PreferencePanes/Growl.prefPane/Contents/Resources/GrowlHelperApp.app)
    Belkin Router Monitor    Application (/Applications/Belkin/Belkin Router Monitor.app)
    AdobeResourceSynchronizer    Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
    Dropbox    Application (/Applications/Dropbox.app)
    Spotify    Application (/Applications/Spotify.app)
Internet Plug-ins: ℹ️
    FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
    QuickTime Plugin: Version: 7.7.1
    AdobePDFViewerNPAPI: Version: 10.1.3 [Click for support]
    AdobePDFViewer: Version: 10.1.3 [Click for support]
    Flash Player: Version: 16.0.0.305 - SDK 10.6 Outdated! Update
    OfficeLiveBrowserPlugin: Version: 12.3.5 [Click for support]
    SharePointBrowserPlugin: Version: 14.4.7 - SDK 10.6 [Click for support]
    Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]
    DirectorShockwave: Version: 12.1.3r153 - SDK 10.6 [Click for support]
    JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version
3rd Party Preference Panes: ℹ️
    Flash Player [Click for support]
    Growl [Click for support]
Time Machine: ℹ️
    Time Machine not configured!
Top Processes by CPU: ℹ️
        22%    iTunes
         5%    ReportCrash
         2%    WindowServer
         1%    Microsoft PowerPoint
         1%    Google Chrome
Top Processes by Memory: ℹ️
    241 MB    Google Chrome
    137 MB    Google Chrome Helper
    107 MB    Microsoft PowerPoint
    103 MB    Dropbox
    94 MB    mds
Virtual Memory Information: ℹ️
    440 MB    Free RAM
    2.27 GB    Active RAM
    536 MB    Inactive RAM
    1.05 GB    Wired RAM
    8.03 GB    Page-ins
    908 MB    Page-outs
Diagnostics Information: ℹ️
    Mar 28, 2015, 12:01:57 PM    /Library/Logs/DiagnosticReports/Belkin Router Monitor & Setup_2015-03-28-120157_[redacted].crash
    Mar 28, 2015, 12:01:36 PM    /Library/Logs/DiagnosticReports/Belkin Router Monitor & Setup_2015-03-28-120136_[redacted].crash
    Mar 28, 2015, 12:01:36 PM    /Library/Logs/CrashReporter/Belkin Router Monitor & Setup_2015-03-28-120136_[redacted].crash
    Mar 28, 2015, 12:01:25 PM    /Library/Logs/DiagnosticReports/Belkin Router Monitor & Setup_2015-03-28-120125_[redacted].crash
    Mar 28, 2015, 12:01:14 PM    /Library/Logs/DiagnosticReports/Belkin Router Monitor & Setup_2015-03-28-120114_[redacted].crash
    Mar 28, 2015, 12:01:14 PM    /Library/Logs/CrashReporter/Belkin Router Monitor & Setup_2015-03-28-120114_[redacted].crash
    Mar 28, 2015, 12:00:31 PM    /Library/Logs/DiagnosticReports/Belkin Router Monitor & Setup_2015-03-28-120031_[redacted].crash
    Mar 28, 2015, 12:00:20 PM    /Library/Logs/CrashReporter/Belkin Router Monitor & Setup_2015-03-28-120020_[redacted].crash
    Mar 28, 2015, 12:00:20 PM    /Library/Logs/DiagnosticReports/Belkin Router Monitor & Setup_2015-03-28-120020_[redacted].crash
    Mar 28, 2015, 12:00:10 PM    /Library/Logs/DiagnosticReports/Belkin Router Monitor & Setup_2015-03-28-120010_[redacted].crash
    Mar 28, 2015, 12:00:10 PM    /Library/Logs/CrashReporter/Belkin Router Monitor & Setup_2015-03-28-120010_[redacted].crash
    Mar 28, 2015, 11:59:59 AM    /Library/Logs/DiagnosticReports/Belkin Router Monitor & Setup_2015-03-28-115959_[redacted].crash
    Mar 28, 2015, 11:59:47 AM    /Library/Logs/DiagnosticReports/Belkin Router Monitor & Setup_2015-03-28-115947_[redacted].crash
    Mar 28, 2015, 11:59:38 AM    /Library/Logs/CrashReporter/Belkin Router Monitor & Setup_2015-03-28-115938_[redacted].crash
    Mar 28, 2015, 11:59:29 AM    /Library/Logs/CrashReporter/Belkin Router Monitor & Setup_2015-03-28-115929_[redacted].crash
    Mar 28, 2015, 11:59:20 AM    /Library/Logs/CrashReporter/Belkin Router Monitor & Setup_2015-03-28-115920_[redacted].crash
    Mar 28, 2015, 11:59:09 AM    /Library/Logs/DiagnosticReports/Belkin Router Monitor & Setup_2015-03-28-115909_[redacted].crash
    Mar 28, 2015, 11:59:09 AM    /Library/Logs/CrashReporter/Belkin Router Monitor & Setup_2015-03-28-115909_[redacted].crash
    Mar 28, 2015, 11:58:57 AM    /Library/Logs/DiagnosticReports/Belkin Router Monitor & Setup_2015-03-28-115857_[redacted].crash
    Mar 28, 2015, 11:58:57 AM    /Library/Logs/CrashReporter/Belkin Router Monitor & Setup_2015-03-28-115857_[redacted].crash
    Mar 28, 2015, 11:58:45 AM    /Library/Logs/CrashReporter/Belkin Router Monitor & Setup_2015-03-28-115845_[redacted].crash
    Mar 28, 2015, 12:01:45 PM    /Library/Logs/DiagnosticReports/Belkin Router Monitor & Setup_2015-03-28-120145_[redacted].crash
    Mar 28, 2015, 12:01:45 PM    /Library/Logs/CrashReporter/Belkin Router Monitor & Setup_2015-03-28-120145_[redacted].crash
    Mar 28, 2015, 12:01:03 PM    /Library/Logs/CrashReporter/Belkin Router Monitor & Setup_2015-03-28-120103_[redacted].crash
    Mar 28, 2015, 12:00:54 PM    /Library/Logs/DiagnosticReports/Belkin Router Monitor & Setup_2015-03-28-120054_[redacted].crash
    Mar 28, 2015, 12:00:54 PM    /Library/Logs/CrashReporter/Belkin Router Monitor & Setup_2015-03-28-120054_[redacted].crash
    Mar 28, 2015, 12:00:42 PM    /Library/Logs/DiagnosticReports/Belkin Router Monitor & Setup_2015-03-28-120042_[redacted].crash
    Mar 28, 2015, 12:00:42 PM    /Library/Logs/CrashReporter/Belkin Router Monitor & Setup_2015-03-28-120042_[redacted].crash
    Mar 28, 2015, 11:59:47 AM    /Library/Logs/CrashReporter/Belkin Router Monitor & Setup_2015-03-28-115947_[redacted].crash
    Mar 28, 2015, 11:59:29 AM    /Library/Logs/DiagnosticReports/Belkin Router Monitor & Setup_2015-03-28-115929_[redacted].crash
    Mar 28, 2015, 11:59:20 AM    /Library/Logs/DiagnosticReports/Belkin Router Monitor & Setup_2015-03-28-115920_[redacted].crash
    Mar 28, 2015, 12:02:18 PM    /Library/Logs/DiagnosticReports/Belkin Router Monitor & Setup_2015-03-28-120218_[redacted].crash
    Mar 28, 2015, 12:02:06 PM    /Library/Logs/CrashReporter/Belkin Router Monitor & Setup_2015-03-28-120206_[redacted].crash
    Mar 28, 2015, 12:02:06 PM    /Library/Logs/DiagnosticReports/Belkin Router Monitor & Setup_2015-03-28-120206_[redacted].crash
    Mar 28, 2015, 12:01:57 PM    /Library/Logs/CrashReporter/Belkin Router Monitor & Setup_2015-03-28-120157_[redacted].crash
    Mar 28, 2015, 12:01:25 PM    /Library/Logs/CrashReporter/Belkin Router Monitor & Setup_2015-03-28-120125_[redacted].crash
    Mar 28, 2015, 12:01:03 PM    /Library/Logs/DiagnosticReports/Belkin Router Monitor & Setup_2015-03-28-120103_[redacted].crash
    Mar 28, 2015, 12:00:31 PM    /Library/Logs/CrashReporter/Belkin Router Monitor & Setup_2015-03-28-120031_[redacted].crash
    Mar 28, 2015, 11:59:59 AM    /Library/Logs/CrashReporter/Belkin Router Monitor & Setup_2015-03-28-115959_[redacted].crash
    Mar 28, 2015, 11:59:38 AM    /Library/Logs/DiagnosticReports/Belkin Router Monitor & Setup_2015-03-28-115938_[redacted].crash

Update your Belkin router software along with Affinegy software.

I have a 27inch iMac with snow leopard and 1 user, and a 24 inch (older) upgraded to yosemite and 5 users. I want to wipe the 27 inch and transfer everything on the 24 to it. I do have time capsule 3tb but not sure how to do it

I have a 27inch iMac with snow leopard and 1 user, and a 24 inch (older) upgraded to yosemite and 5 users. I want to wipe the 27 inch and transfer everything on the 24 to it. I do have time capsule 3tb but not sure how to do it

Move your content to a new Mac - Apple Support

I'm trying to load a student version of Acrobat XI Pro but not sure how to get the serial number to validate I'm a student

I'm trying to load a student version of Acrobat XI Pro but not sure how to get the serial number to validate I'm a student

Hi ,
Could you please tell me form where did you purchase the Student version of Acrobat ?Is it through Adobe or some outside vendor ?
Is it the first time you are trying to access it ?
If yes ,then you must have received your serial number along with your product .
If not ,then how how did you manage to get your serial number and access Acrobat before ?
Regards
Sukrit Dhingra

Seems I have a iClould account but not sure how I got it or how to access it on my iPad. Any help in figuring this out would be appreciated.

Seems I have a iCloud account on my iPad but not sure how I got it as I do not remember signing up for this feature. I got an e mail message saying I was running out for space on my iCloud and was given directions on how to find it on my iPad. I followed the directions but there was no iClound anywhere in my iPad settings.
Any help in figuring this out would be appreciated.

If your iPad is running iOS 5 or higher, iCloud would be listed in Settings. If you are signed into an iCloud account your iCloud ID would be listed in Settings>iCloud.

I have adobe cc on pc but i have now joined the mac world but not sure how i change my pc software to mac please help

i have adobe cc on pc but i have now joined the mac world but not sure how i change my pc software to mac please help

Your Photoshop CC can be installed on a Mac or PC. Just install the Mac CC Desktop app and install Photoshop CC from there. It will be in your Application folder.

I need to restore a calendar to my iPad. I checked Itunes but the iPad is not listed as I ahave never sync'd it before. I do have iCloud but not sure how to access to sync. Thanks for any help.

Need to find out how to get a calendar back on my iPad. Pretty new to Apple. Only one pf my 5 calendars was deleted. Do have iCloud backup just not sure how to access. iTunes has never been sync'd with iPad. Thanks for any help.

No problem. See the restoring topic of:
iTunes: Backing up, updating, and restoring your iPhone, iPad, or iPod touch software

I have an ipad 3/32GB..I need more storage and not sure how to make better use of icloud and release GB

To add to my original question: I had a 1st generation ipad and 32GB was more than enough storage now I'm having trouble making movies, adding media, etc. I have bought another 15GB of storage on I cloud. Can I put all of my apps on i cloud?
I'm going to be taking an overseas flight and wanted to rent a bunch of movies but I'm not sure how to do that.
I would be grateful for any help
sherrislp

To answer your question, you could remove your apps and then download them again as needed. Your purchased apps are part of what is stored in iCloud and purchased apps do not count against the allotment anyway - As far as I know.
You would want to backup to iCloud before you delete the apps. If it were me, I would also back up and sync with iTunes - I still use iTunes and I back up to both iCloud and iTunes.
The suggestion that James made would be OK for bringing the movies with you on the trip .... But you need to be able to use WiFi in order to use the device and the way that I read your question, you want to download movies to watch on the flight. So that will not work on the airline flight. It would store the content for later viewing but won't work on the flight. That is my understanding of the GoFlex drive, but you would have to investigate it further.
http://www.seagate.com/external-hard-drives/portable-hard-drives/wireless/goflex -satellite/?cmpid=ppc-_-satellite-_-g-_-us-_-goflex_satellite-_-p

My i tunes library etc was on my old pc which crashed and died on me. i now have i tunes on my new pc but not sure how to sync my i phone to i tunes as it is telling me i have a library on another pc.....help

My old pc crashed. i have installed i tunes on my new pc but not sure y my i phone wont sync to it. its telling me i have an i tunes library on another pc.
how do i solve the prob of getting my old i tunes account up on this new pc and syncing my i phone????? pls

Please user the "search" field in the upper right corner of this page. This question is asked and addressed multiple times each day.

I think I need to reinstall, but not sure how?

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