I think i should be on ADSL2+ but BT say I can't c...

Question

Hi all.
First post but it might be an easy one to solve.
I have recently moved to a new house where the exchange was upgraded to 21CN earlier in December.  I think I have been connected on ADSL Max but as I am pretty close to the exchange I think I would benefit from ADSL2+.  The BT sales site says I should be able to receive 17Mbps but as you can see I am getting around 7 Mbps.  The 10 day training period completed on 27 December.
ADSL Line Status
Connection Information
Line state:                           Connected
Connection time:             1 days, 11:15:38
Downstream:                    7.938 Mbps
Upstream:                          448 Kbps
ADSL Settings
VPI/VCI:                                          0/38
Type:                                              PPPoA
Modulation:                                       G.992.1 Annex A
Latency type:                                     Fast
Noise margin (Down/Up):            10.9 dB / 31.0 dB
Line attenuation (Down/Up):     10.0 dB / 4.5 dB
Output power (Down/Up):         13.9 dBm / 11.9 dBm
FEC Events (Down/Up):                                0 / 0
CRC Events (Down/Up):                                34 / 33
Loss of Framing (Local/Remote):               0 / 0
Loss of Signal (Local/Remote):   0 / 0
Loss of Power (Local/Remote):  0 / 0
HEC Events (Down/Up):                                35 / 0
Error Seconds (Local/Remote):  28 / 23
I called BT on 151 who said that it initially it would be possible to  change to a faster product but then after being on hold for about 30mins came back to say that it wouldn't because I have 2 numbers at my address - this is not the case.  I did change numbers due to nuisance calls but do not have 2 lines. I have therefore hit a bit of a brick wall.
I should also add that I am pretty sure the exchange upgrade took place before I was connected - therefore not sure why I should need to re-contract (if that is an option).
Does anyone have any advice?  Is this perhaps one for the Mods here on the forum?  I would like to get what I am paying for!!
Many thanks
Ed

Answer 1

It can take several weeks to several months after an exchange is upgraded before all lines are moved over to ADSL2+ you have two choices wait your turn in the Queue and get a free upgrade or recontract to jump the queue
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