I think it is a shame for a company this large and world wide not to have  live people to TALK to on the phone to help with issue instaed you have to type in to a computer . What happen to the personal touch and caring for your consumers it is SO frustrat

I don't understand why your company would not want to be customer freindly and helpful , If i wou;d have known there wwas no way of communicating with you other than typing i would not have purchased any of the ipod items we own . I think you should be ashame for your company  for not adding a personal touch not every one is conputor savy and do make mistakes when typing  but nno one in your company will help  unless i chat online i don't always have time to do this and it makes me upset and angery  when i have to talk to a computor instead of a live person  I hanve talked to pple representive 2 were very freindly i was a complete A## and very rude  i don,t understand how your company grows with bad attitueds and taking so long to respond back to you .I wish i could find another brand that did what the the ipod does  andd i would toss mine for it .

First, please understand that you're not communicating with Apple when you post in these forums. Everyone here, with rare and limited exceptions, is just a fellow user.
If you want help directly from Apple with a technical problem with an iPod, you can either visit an Apple Store, if there's one near you, or you can call Apple tech support. You can find a list of phone numbers for Apple support for the various countries here:
http://support.apple.com/kb/HE57
If you are referring to problems with the iTunes Store, then as is common with most if not all download stores, Apple only provides technical support via email. I presume that they find it not to be cost-effective to provide phone support for such small purchases.
BTW, the forum you posted in, iTunes U, is for colleges and universities who provide content through the iTunes Store. For user questions about iTunes, use one of the general iTunes forums. If you want to comment to Apple, their feedback pages:
http://www.apple.com/feedback
Regards.

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