I think my ip profile is stuck.

As the title says i have been having trouble with download speeds for about 2 weeks. Before it was at 7 mbps+ now not even 2 mbps..
Run btspeedtester here are the results..
1. Best Effort Test: -provides background information.
Download Speed
1.94 Mbps
0 Mbps
2 Mbps
Max Achievable Speed
Download speedachieved during the test was - 1.94 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 2 Mbps
14:52:29, 14 Aug.
( 76.630000) DSL is up
14:52:28, 14 Aug.
( 75.050000) DSL noise margin: 24.00 dB upstream, 10.20 dB downstream
14:52:28, 14 Aug.
( 74.890000) DSL line rate: 448 Kbps upstream, 8128 Kbps downstream
14:51:56, 14 Aug.
( 42.810000) WAN Auto-sensing running.
Any help would be great.. Many thanks
Solved!
Go to Solution.

Hi mathwat,
Welcome to the forum and thanks for your post.
I will help with your speeds. Click on my username and under the "about me" section you will the link to get in touch with us. Whenever we receive your details we will go from there.
Cheers,
OlgaC
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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Similar Messages

I think My IP Profile is stuck at 0.25

I reported a fault at BT with my broadband being very slow anyway they found nothing wrong at the exchange and suggetsed an internal wire check - This I have have done and sorted out the new house telephone wiring - what a mess. I now have a fully working phone line - nice and clear (17070 line test) and my modem has stayed connected for over a week.
I fitted a new mastersocket with filtering and connected this direct to the external NTE. So the wiring is now as best it can be. I have had a stable connection for over a week but the IP profile hasn't changed and I am still stuck on the lowest IP profile .
When I tried the indian call centre they went through all the tests. The phone fault is not shown as resolved but the broadband connect is shown as under investigation - the fault is shown as the BT Retail Servers. It's shown this for the last 2 weeks with nothing changing.
My line stats and speed test results are below - I used to get 7mb download now is predialup speed. Should I be doing anything else as I am stuck. I don't really want to return to Indian again and go through the same old tests. Years ago when I was with the BE network at a different address they resolved this type of thing direct over the phone.
My router is a Billion 7800N and the stats are as below
DSP Firmware Version         A2pB025f.d22k
DMT Status    No Defect
Operational Mode     ADSL2+
Upstream       444
Downstream 283
SNR Margin(Upstream)       26.4
SNR Margin(Downstream) 18.3
Line Attenuation(Upstream)           23.4
Line Attenuation(Downstream)      42.5
and the speedtest result
1. Best Effort Test:   -provides background information.
            Download Speed
            0.23 Mbps
0 Mbps           0.25 Mbps
Max Achievable Speed
Download speed achieved during the test was - 0.23 Mbps
For your connection, the acceptable range of speeds is 0.1 Mbps-0.25 Mbps.
IP Profile for your line is - 0.25 Mbps
2. Upstream Test:   -provides background information.
            Upload Speed
            0.34 Mbps
0 Mbps           0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.34Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

If it helps this is the syslog from the router its only shows from this morning
Aug 30 11:31:26 daemon DHCP SERVER: DHCP request from 90:4c:e5:74:e9:d4
Aug 30 11:31:26 daemon DHCP SERVER: DHCP ack to 90:4c:e5:74:e9:d4
Aug 30 11:32:36 daemon DHCP SERVER: DHCP request from 00:1f:f3:3c:49:f9
Aug 30 11:32:36 daemon DHCP SERVER: DHCP ack to 00:1f:f3:3c:49:f9
Aug 30 11:33:58 user kernel: Line 0: ADSL link down
Aug 30 11:33:58 user syslog: tc qdisc del dev ppp_0_0_38_1 root 2>/dev/null
Aug 30 11:33:59 user kernel: Line 0: xDSL G.994 training
Aug 30 11:34:00 daemon pppd[1699]: Terminating connection due to link down.
Aug 30 11:34:06 user kernel: Line 0: ADSL G.992 started
Aug 30 11:34:10 user kernel: Line 0: ADSL G.992 channel analysis
Aug 30 11:34:17 user kernel: Line 0: ADSL link down
Aug 30 11:34:23 user kernel: Line 0: xDSL G.994 training
Aug 30 11:34:30 user kernel: Line 0: ADSL G.992 started
Aug 30 11:34:34 user kernel: Line 0: ADSL G.992 channel analysis
Aug 30 11:34:41 user kernel: Line 0: ADSL G.992 message exchange
Aug 30 11:34:42 user kernel: Line 0: ADSL link up, Path 0, us=36, ds=283
Aug 30 11:34:43 daemon pppd[1699]: PPPoE: Terminating on signal 15.
Aug 30 11:34:43 daemon pppd[1699]: Clear IP addresses. Connection DOWN.
Aug 30 11:34:43 daemon pppd[1699]: Clear IP addresses.
Aug 30 11:34:43 daemon pppd[1699]: Couldn't increase MTU to 1500.
Aug 30 11:34:49 daemon pppd[1699]: Connection terminated.
Aug 30 11:34:49 daemon pppd[1699]: Connect time 572.2 minutes.
Aug 30 11:34:49 daemon pppd[1699]: Sent 12736141 bytes, received 34859453 bytes.
Aug 30 11:34:49 user kernel: dev_shutdown, dec ppp device refcnt, dev->refcnt=4
Aug 30 11:34:50 user kernel: unregister_netdevice: waiting for ppp_0_0_38_1 to become free. Usage count = -1
Aug 30 11:34:50 user kernel: dev->name = ppp_0_0_38_1, dev->refcnt=-1
Aug 30 11:34:50 user kernel: after reset to 0, dev->refcnt=0
Aug 30 11:34:50 daemon pppd[1699]: Exit.
Aug 30 11:34:50 daemon pppd[2445]: PPPoATM setdevname_pppoatm
Aug 30 11:34:50 daemon pppd[2445]: PPPoATM setdevname_pppoatm - SUCCESS
Aug 30 11:34:50 daemon pppd[2445]: pppd 2.4.1 started by admin, uid 0
Aug 30 11:34:50 daemon pppd[2445]: PPP: Start to connect ...
Aug 30 11:34:50 daemon pppd[2445]: Using interface ppp0_0_38_1
Aug 30 11:34:50 daemon pppd[2445]: Connect: ppp_0_0_38_1 <-->
Aug 30 11:34:50 daemon pppd[2445]: Couldn't increase MTU to 1500.
Aug 30 11:34:50 daemon pppd[2445]: PPP LCP UP.
Aug 30 11:34:50 daemon pppd[2445]: Remote message: CHAP authentication success, unit 6078
Aug 30 11:34:51 daemon pppd[2445]: local IP address 86.139.158.67
Aug 30 11:34:51 daemon pppd[2445]: remote IP address 217.32.141.132
Aug 30 11:34:51 daemon pppd[2445]: primary DNS address 213.120.234.22
Aug 30 11:34:51 daemon pppd[2445]: secondary DNS address 213.120.234.46
Aug 30 11:34:51 daemon dnsmasq[87]: using nameserver 213.120.234.46#53
Aug 30 11:34:51 daemon dnsmasq[87]: using nameserver 213.120.234.22#53
Aug 30 11:34:51 daemon pppd[2445]: Received valid IP address from server. Connection UP.
Aug 30 11:34:53 user syslog: begin: interface: ppp_0_0_38_1 go to up
Aug 30 11:34:53 daemon dnsmasq[87]: using nameserver 213.120.234.46#53
Aug 30 11:34:53 daemon dnsmasq[87]: using nameserver 213.120.234.22#53
Aug 30 11:34:53 daemon UPNPD[1850]: received signal 15, good-bye
Aug 30 11:34:56 daemon UPNPD[2536]: HTTP listening on port 2800
Aug 30 11:34:58 user syslog: end: interface: ppp_0_0_38_1 go to up
Aug 30 11:43:10 daemon DHCP SERVER: DHCP request from 14:5a:05:cd:da:5f
Aug 30 11:43:10 daemon DHCP SERVER: DHCP ack to 14:5a:05:cd:da:5f
Aug 30 11:45:43 user syslog: web: ::ffff:192.168.1.104 login
Aug 30 11:48:48 user syslog: web: logout (timeout)
Aug 30 11:48:50 user syslog: web: ::ffff:192.168.1.104 login
Aug 30 11:56:26 user syslog: web: logout (timeout)
Aug 30 11:56:28 user syslog: web: ::ffff:192.168.1.104 login
Aug 30 11:56:43 user kernel: Line 0: ADSL link down
Aug 30 11:56:44 user syslog: tc qdisc del dev ppp_0_0_38_1 root 2>/dev/null
Aug 30 11:56:45 daemon pppd[2445]: Terminating connection due to link down.
Aug 30 11:56:49 user kernel: Line 0: xDSL G.994 training
Aug 30 11:56:56 user kernel: Line 0: ADSL G.992 started
Aug 30 11:57:00 user kernel: Line 0: ADSL G.992 channel analysis
Aug 30 11:57:06 user kernel: Line 0: ADSL G.992 message exchange
Aug 30 11:57:07 user kernel: Line 0: ADSL link down
Aug 30 11:57:12 user kernel: Line 0: xDSL G.994 training
Aug 30 11:57:19 user kernel: Line 0: ADSL G.992 started
Aug 30 11:57:24 user kernel: Line 0: ADSL G.992 channel analysis
Aug 30 11:57:30 user kernel: Line 0: ADSL G.992 message exchange
Aug 30 11:57:31 user kernel: Line 0: ADSL link up, Path 0, us=444, ds=283
Aug 30 11:57:32 daemon pppd[2445]: PPPoE: Terminating on signal 15.
Aug 30 11:57:32 daemon pppd[2445]: Clear IP addresses. Connection DOWN.
Aug 30 11:57:32 daemon pppd[2445]: Clear IP addresses.
Aug 30 11:57:32 daemon pppd[2445]: Couldn't increase MTU to 1500.
Aug 30 11:57:38 daemon pppd[2445]: Connection terminated.
Aug 30 11:57:38 daemon pppd[2445]: Connect time 22.7 minutes.
Aug 30 11:57:38 daemon pppd[2445]: Sent 1044403 bytes, received 3825851 bytes.
Aug 30 11:57:38 user kernel: dev_shutdown, dec ppp device refcnt, dev->refcnt=4
Aug 30 11:57:38 user kernel: unregister_netdevice: waiting for ppp_0_0_38_1 to become free. Usage count = -1
Aug 30 11:57:38 user kernel: dev->name = ppp_0_0_38_1, dev->refcnt=-1
Aug 30 11:57:38 user kernel: after reset to 0, dev->refcnt=0
Aug 30 11:57:38 daemon pppd[2445]: Exit.
Aug 30 11:57:39 daemon pppd[3150]: PPPoATM setdevname_pppoatm
Aug 30 11:57:39 daemon pppd[3150]: PPPoATM setdevname_pppoatm - SUCCESS
Aug 30 11:57:39 daemon pppd[3150]: pppd 2.4.1 started by admin, uid 0
Aug 30 11:57:40 daemon pppd[3150]: PPP: Start to connect ...
Aug 30 11:57:40 daemon pppd[3150]: Using interface ppp0_0_38_1
Aug 30 11:57:40 daemon pppd[3150]: Connect: ppp_0_0_38_1 <-->
Aug 30 11:57:40 daemon pppd[3150]: Couldn't increase MTU to 1500.
Aug 30 11:57:43 daemon pppd[3150]: PPP LCP UP.
Aug 30 11:57:43 daemon pppd[3150]: Remote message: CHAP authentication success, unit 6002
Aug 30 11:57:43 daemon pppd[3150]: local IP address 86.157.27.118
Aug 30 11:57:43 daemon pppd[3150]: remote IP address 217.32.141.132
Aug 30 11:57:43 daemon pppd[3150]: primary DNS address 213.120.234.22
Aug 30 11:57:43 daemon pppd[3150]: secondary DNS address 213.120.234.46
Aug 30 11:57:43 daemon dnsmasq[87]: using nameserver 213.120.234.46#53
Aug 30 11:57:43 daemon dnsmasq[87]: using nameserver 213.120.234.22#53
Aug 30 11:57:43 daemon pppd[3150]: Received valid IP address from server. Connection UP.
Aug 30 11:57:44 user syslog: begin: interface: ppp_0_0_38_1 go to up
Aug 30 11:57:44 daemon dnsmasq[87]: using nameserver 213.120.234.46#53
Aug 30 11:57:44 daemon dnsmasq[87]: using nameserver 213.120.234.22#53
Aug 30 11:57:44 daemon UPNPD[2536]: received signal 15, good-bye
Aug 30 11:57:46 daemon UPNPD[3304]: HTTP listening on port 2800
Aug 30 11:57:49 user syslog: end: interface: ppp_0_0_38_1 go to up
Aug 30 12:05:09 user kernel: Line 0: ADSL link down
Aug 30 12:05:09 user syslog: tc qdisc del dev ppp_0_0_38_1 root 2>/dev/null
Aug 30 12:05:10 daemon pppd[3150]: Terminating connection due to link down.
Aug 30 12:05:15 user kernel: Line 0: xDSL G.994 training
Aug 30 12:05:20 user kernel: Line 0: ADSL G.992 started
Aug 30 12:05:25 user kernel: Line 0: ADSL G.992 channel analysis
Aug 30 12:05:31 user kernel: Line 0: ADSL G.992 message exchange
Aug 30 12:05:32 user kernel: Line 0: ADSL link down
Aug 30 12:05:37 user kernel: Line 0: xDSL G.994 training
Aug 30 12:05:43 user kernel: Line 0: ADSL G.992 started
Aug 30 12:05:47 user kernel: Line 0: ADSL G.992 channel analysis
Aug 30 12:05:54 user kernel: Line 0: ADSL link up, Path 0, us=444, ds=283
Aug 30 12:05:56 daemon pppd[3150]: PPPoE: Terminating on signal 15.
Aug 30 12:05:56 daemon pppd[3150]: Clear IP addresses. Connection DOWN.
Aug 30 12:05:56 daemon pppd[3150]: Clear IP addresses.
Aug 30 12:05:56 daemon pppd[3150]: Couldn't increase MTU to 1500.
Aug 30 12:06:02 daemon pppd[3150]: Connection terminated.
Aug 30 12:06:02 daemon pppd[3150]: Connect time 8.3 minutes.
Aug 30 12:06:02 daemon pppd[3150]: Sent 681455 bytes, received 1473310 bytes.
Aug 30 12:06:02 user kernel: dev_shutdown, dec ppp device refcnt, dev->refcnt=4
Aug 30 12:06:02 user kernel: unregister_netdevice: waiting for ppp_0_0_38_1 to become free. Usage count = -1
Aug 30 12:06:02 user kernel: dev->name = ppp_0_0_38_1, dev->refcnt=-1
Aug 30 12:06:02 user kernel: after reset to 0, dev->refcnt=0
Aug 30 12:06:02 daemon pppd[3150]: Exit.
Aug 30 12:06:02 daemon pppd[3894]: PPPoATM setdevname_pppoatm
Aug 30 12:06:02 daemon pppd[3894]: PPPoATM setdevname_pppoatm - SUCCESS
Aug 30 12:06:02 daemon pppd[3894]: pppd 2.4.1 started by admin, uid 0
Aug 30 12:06:03 daemon pppd[3894]: PPP: Start to connect ...
Aug 30 12:06:03 daemon pppd[3894]: Using interface ppp0_0_38_1
Aug 30 12:06:03 daemon pppd[3894]: Connect: ppp_0_0_38_1 <-->
Aug 30 12:06:03 daemon pppd[3894]: Couldn't increase MTU to 1500.
Aug 30 12:06:04 daemon pppd[3894]: PPP LCP UP.
Aug 30 12:06:04 daemon pppd[3894]: Remote message: CHAP authentication success, unit 14039
Aug 30 12:06:04 daemon pppd[3894]: local IP address 86.181.68.62
Aug 30 12:06:04 daemon pppd[3894]: remote IP address 217.32.141.132
Aug 30 12:06:04 daemon pppd[3894]: primary DNS address 213.120.234.22
Aug 30 12:06:04 daemon pppd[3894]: secondary DNS address 213.120.234.46
Aug 30 12:06:04 daemon dnsmasq[87]: using nameserver 213.120.234.46#53
Aug 30 12:06:04 daemon dnsmasq[87]: using nameserver 213.120.234.22#53
Aug 30 12:06:04 daemon pppd[3894]: Received valid IP address from server. Connection UP.
Aug 30 12:06:06 user syslog: begin: interface: ppp_0_0_38_1 go to up
Aug 30 12:06:07 daemon dnsmasq[87]: using nameserver 213.120.234.46#53
Aug 30 12:06:07 daemon dnsmasq[87]: using nameserver 213.120.234.22#53
Aug 30 12:06:07 daemon UPNPD[3304]: received signal 15, good-bye
Aug 30 12:06:09 daemon UPNPD[3987]: HTTP listening on port 2800
Aug 30 12:06:11 user syslog: end: interface: ppp_0_0_38_1 go to up
Aug 30 12:06:11 user syslog: ping -c 1 8.8.8.8 &
Aug 30 12:10:59 daemon DHCP SERVER: DHCP request from 14:5a:05:cd:da:5f
Aug 30 12:10:59 daemon DHCP SERVER: DHCP ack to 14:5a:05:cd:da:5f
Aug 30 12:15:49 daemon DHCP SERVER: DHCP request from 90:4c:e5:74:e9:d4
Aug 30 12:15:49 daemon DHCP SERVER: DHCP ack to 90:4c:e5:74:e9:d4
Aug 30 12:16:19 user syslog: web: logout (timeout)
Aug 30 12:16:21 user syslog: web: ::ffff:192.168.1.104 login
Aug 30 12:16:37 user syslog: ethctl eth0 vport query 2>/var/vcfgerr
Aug 30 12:16:37 user syslog: rm /var/vcfgerr
Aug 30 12:16:37 user syslog: ethctl eth1 vport query 2>/var/vcfgerr
Aug 30 12:16:37 user syslog: rm /var/vcfgerr
Aug 30 12:16:50 syslog -- MARK --
Aug 30 12:19:39 daemon DHCP SERVER: DHCP request from 14:5a:05:cd:da:5f
Aug 30 12:19:39 daemon DHCP SERVER: DHCP ack to 14:5a:05:cd:da:5f
Aug 30 12:30:14 daemon DHCP SERVER: DHCP request from 90:4c:e5:74:e9:d4
Aug 30 12:30:14 daemon DHCP SERVER: DHCP ack to 90:4c:e5:74:e9:d4
Aug 30 12:30:18 daemon DHCP SERVER: DHCP request from 90:4c:e5:74:e9:d4
Aug 30 12:30:18 daemon DHCP SERVER: DHCP ack to 90:4c:e5:74:e9:d4
Aug 30 12:38:44 daemon DHCP SERVER: DHCP request from 14:5a:05:cd:da:5f
Aug 30 12:38:44 daemon DHCP SERVER: DHCP ack to 14:5a:05:cd:da:5f
Aug 30 12:40:28 daemon DHCP SERVER: DHCP request from 14:5a:05:cd:da:5f
Aug 30 12:40:28 daemon DHCP SERVER: DHCP ack to 14:5a:05:cd:da:5f
Aug 30 12:50:44 daemon DHCP SERVER: DHCP request from 90:4c:e5:74:e9:d4
Aug 30 12:50:44 daemon DHCP SERVER: DHCP ack to 90:4c:e5:74:e9:d4
Aug 30 12:57:14 daemon DHCP SERVER: DHCP request from 14:5a:05:cd:da:5f
Aug 30 12:57:14 daemon DHCP SERVER: DHCP ack to 14:5a:05:cd:da:5f
Aug 30 13:05:08 daemon DHCP SERVER: DHCP request from 90:4c:e5:74:e9:d4
Aug 30 13:05:08 daemon DHCP SERVER: DHCP ack to 90:4c:e5:74:e9:d4
Aug 30 13:06:34 daemon DHCP SERVER: DHCP request from 14:5a:05:cd:da:5f
Aug 30 13:06:34 daemon DHCP SERVER: DHCP ack to 14:5a:05:cd:da:5f
Aug 30 13:16:50 syslog -- MARK --
Aug 30 13:19:25 daemon DHCP SERVER: DHCP request from 14:5a:05:cd:da:5f
Aug 30 13:19:25 daemon DHCP SERVER: DHCP ack to 14:5a:05:cd:da:5f
Aug 30 13:25:34 daemon DHCP SERVER: DHCP request from 90:4c:e5:74:e9:d4
Aug 30 13:25:34 daemon DHCP SERVER: DHCP ack to 90:4c:e5:74:e9:d4
Aug 30 13:29:17 daemon DHCP SERVER: DHCP request from 14:5a:05:cd:da:5f
Aug 30 13:29:17 daemon DHCP SERVER: DHCP ack to 14:5a:05:cd:da:5f
Aug 30 13:29:43 daemon DHCP SERVER: DHCP request from 90:b9:31:35:4a:85
Aug 30 13:29:43 daemon DHCP SERVER: DHCPNAK on 10.95.24.114 to 90:b9:31:35:4a:85 via br0
Aug 30 13:29:46 daemon DHCP SERVER: DHCP request from 90:b9:31:35:4a:85
Aug 30 13:29:46 daemon DHCP SERVER: DHCP ack to 90:b9:31:35:4a:85
Aug 30 13:34:19 daemon DHCP SERVER: DHCP request from 14:5a:05:cd:da:5f
Aug 30 13:34:19 daemon DHCP SERVER: DHCP ack to 14:5a:05:cd:da:5f

Ip profile possibly stuck?

it appears after training my connection i seem to be getting a roughly stable connection rate of 5200kbps but for the past 4 days i have been stuck on a rather low download speed so wondering whether my profile is stuck?
it appears that im also staying on a 12 SNR where before on adsl1 i was on a 9 SNR.
out of curiosity the latency type still says fastpath but my ping in games is pretty much how it was with interleave on, is this normal?
if my profile is stuck could it be unstuck please?
. Best Effort Test: -provides background information.
Download Speed
2754 Kbps
0 Kbps
4000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 2754 Kbps
For your connection, the acceptable range of speedsis 1200-4000 Kbps.
Additional Information:
Your DSL Connection Rate :5283 Kbps(DOWN-STREAM), 440 Kbps(UP-STREAM)
IP Profile for your line is - 2500 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 18.34:23.87:57.82 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
/usr/sbin/adslctl: ADSL driver and PHY status
Status: ShowtimeRetrain Reason: 8000
Channel: FAST, Upstream rate = 440 Kbps, Downstream rate = 5283 Kbps
Link Power State: L0
Mode: ADSL2
Channel: Fast
Trellis: UN /DN
Line Status: No Defect
Training Status: Showtime
Down Up
SNR (dB): 12.7 24.1
Attn(dB): 42.0 22.2
Pwr(dBm): 0.0 13.1
Max(Kbps): 6364 888
Rate (Kbps): 5283 440
G.dmt framing
K: 166(0) 56
R: 12 8
S: 1 1
D: 32 8
ADSL2 framing
MSGc: 59 12
B: 165 55
M: 1 1
T: 1 1
R: 12 8
S: 0.9992 4.0000
L: 1425 128
D: 32 8
Counters
SF: 4640757 4186722
SFErr(CRCErr): 84 0
RS: 301649256 2346555
RSCorr: 14339 0
RSUnCorr: 1197 0
HEC: 57 0
OCD: 1 0
LCD: 0 0
Total Cells: 939096955 419656
Data Cells: 40920296 27840
Drop Cells: 0
Bit Errors: 0 0
ES: 179 0
SES: 2 0
UAS: 112 0
AS(Uptime): 75361
INP: 1.07 2.00
PER: 16.23 18.00
delay: 7.99 8.00
OR: 32.02 8.00
Bitswap: 8023 0
Total uptime: 246627
Total time = 1 days 20 hours 33 min 9 sec
/usr/sbin/adslctl: ADSL driver and PHY statusStatus: ShowtimeRetrain Reason: 8000Channel: FAST, Upstream rate = 440 Kbps, Downstream rate = 5283 KbpsLink Power State: L0Mode: ADSL2Channel: FastTrellis: UN /DNLine Status: No DefectTraining Status: Showtime Down UpSNR (dB): 12.7 24.1Attn(dB): 42.0 22.2Pwr(dBm): 0.0 13.1Max(Kbps): 6364 888Rate (Kbps): 5283 440 G.dmt framingK: 166(0) 56R: 12 8S: 1 1D: 32 8 ADSL2 framingMSGc: 59 12B: 165 55M: 1 1T: 1 1R: 12 8S: 0.9992 4.0000L: 1425 128D: 32 8 CountersSF: 4640757 4186722SFErr(CRCErr): 84 0RS: 301649256 2346555RSCorr: 14339 0RSUnCorr: 1197 0
HEC: 57 0OCD: 1 0LCD: 0 0Total Cells: 939096955 419656Data Cells: 40920296 27840Drop Cells: 0Bit Errors: 0 0
ES: 179 0SES: 2 0UAS: 112 0AS(Uptime): 75361
INP: 1.07 2.00PER: 16.23 18.00delay: 7.99 8.00OR: 32.02 8.00
Bitswap: 8023 0Total uptime: 246627
Total time = 1 days 20 hours 33 min 9 sec

post edited by poster
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I think my sync speed is stuck or been capped

Hi everyone, last week i had a full line reset because i started dropping in speed, from 16meg al the way down to 9meg, at the time time of the reset my sync speed went to 12.5meg, 24 hours later i was down to 9.494meg down and 1.12 up, im supposed to be on another 10day training but nothing has happened, meaning the hhb3 hasnt switched off or resynced since i dropped to 9.4meg, now after 5 days of constant connection there was still no change so i did a something to try and make my speed drop but nothing happened, it still synced at the exact same speed 9.4meg, im certainly not rate adaptive and i cant have any line issues or my speed would of dropped after constantly plugging in and out the socket and making it resync, so the only things i can come up with is that ive either been capped or the exchange has got stuck for some reason, ive even gone through my entire extension wiring and changed it to cat6, it made my line attenuation lower but no change in sync rate heres my speed test and hub stats.
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days,
04:02:35
Downstream:
9.494 Mbps
Upstream:
1.129
Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex
A
Latency type:
Fast
Noise margin
(Down/Up):
10.4 dB / 5.9
dB
Line attenuation
(Down/Up):
29.3 dB / 13.3
dB
Output power
(Down/Up):
18.1 dBm / 12.0
dBm
FEC Events
(Down/Up):
0 / 0
CRC Events
(Down/Up):
207 / 76
Loss of Framing
(Local/Remote):
0 / 0
Loss of Signal
(Local/Remote):
0 / 0
Loss of Power
(Local/Remote):
0 / 0
HEC Events
(Down/Up):
727 / 45
Error Seconds
(Local/Remote):
233 / 89
FAQ
<script type="text/javascript">// paintProgressAndMessageOnBar(100,"The test has successfully completed" ); // </script>
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
8135 Kbps
0 Kbps
21000 Kbps
Max Achievable Speed
Download speedachieved
during the test was - 8135 Kbps
For your connection, the acceptable
range of speeds is 4000-21000
Kbps.
Additional Information:
Your DSL Connection Rate
:9721 Kbps(DOWN-STREAM), 1155 Kbps(UP-STREAM)
IP Profile for
your line is - 8576 Kbps
2. Upstream
Test: -provides background information.
Upload Speed
897 Kbps
0 Kbps
1155 Kbps
Max Achievable Speed
>Upload speed
achieved during the test was - 897 Kbps
Additional
Information:
Upstream Rate IP profile on your line is - 1155
Kbps
We were unable to identify any
performance problem with your service at this time.
It is possible that any
problem you are currently, or had previously experienced may have been caused by
traffic congestion on the Internet or by the server you were accessing
responding slowly.
If you continue to encounter a problem with a specific
server, please contact the administrator of that server in the first
instance.
Please visit FAQ
section if you are unable To understand the test results.
Solved!
Go to Solution.

Thanks for your replys, believe it or not my line as been more stable, meaning alot less disconnects,infact very rare since i last had the snr reset, it auto changed to fast when mods manually reset the snr a month ago, i think it sounds like a joint or something, def not my internal wiring, its all brand new as of today and theres no change in sync so, the prob lies else where, i tried to tell bt before that theres some kind of fault between the pole and the exchange last time my speed dropped when i was on adsl max, it dropped to 300k i think, i rang up for a mac code because they wouldnt acknoweldge the fact and gottalked into adsl2+, everything went well untill 3 weeksago(around that time) i was up to 16meg sync, i posted it on here, after opening my big mouth my speed started to drop so i had a manuall snr reset, that solved it for a while, then i had that bad weather and it all screwed up, like i said previous, about 10-20mins before the reset my sync dropped to 1meg and line attenuation shot up to 65db, after the reset i had 12.5meg, 24 hours later i was down to 9meg, person on the other end of the phone at bt said my minimum sync should be around 12meg

***noise on line fixed but ip profile still stuck ...

Hi,
After BT have resolved the fault with the line (4th Jan). The broadband speed still isn't as fast as it used to be, normally around 5/6mbps.
The fault existed for around 14 days, how long before the line settles down and i can expect my download speed to pick up or is there anything else that could be affecting the speed?
Router & Speed test Stats:
ADSL
   Type
Interleave Path
   Status
SHOWTIME
Downstream
Upstream
   Data rate(Kbps)
287Kb
440Kb
   Noise Margin
28
24
   Output power(dBm)
128
176
   Attenuation(dB)
41
12
Test1 comprises of two tests
1. Best Effort Test:  -provides background information.
Download Speed
233 Kbps
0 Kbps
250 Kbps
Max Achievable Speed
Download speedachieved during the test was - 233 Kbps
For your connection, the acceptable range of speeds is 100-250 Kbps.
Additional Information:
Your DSL Connection Rate :287 Kbps(DOWN-STREAM), 440 Kbps(UP-STREAM)
IP Profile for your line is - 253 Kbps
2. Upstream Test:  -provides background information.
Upload Speed
353 Kbps
0 Kbps
440 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 353 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 440 Kbps
Solved!
Go to Solution.

your profile is at 253 becauce your connection speed is only 288. you ned to get your speed higher to get a higher profile not the other way round.
As you cannot find your modulation I cannot be certain you are on 21CN but I think with all the disconnections you have had that your line is now in a banded profile (nothing to do with ip profile) to stabilise your line and once stable for 3+ days the banding will be removed and your connection should return to normal.
If you get to 3+ days and speed still 288 then contact the mods to get them to get you out the banded profile http://bt.custhelp.com/app/contact_email/c/4951
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

My IP Profile is stuck at 5mbps

Good Morning,
I have had a stuck IP profile for the last couple of days and it is beginning to annoy me.
I called up BT India yesterday evening to report it and they said they would resest it and told me to restart the hub in the morning which I did this morning but there has still been no difference in the IP profile and the speed that the hub is syncing at has actually dropped slightly.
Hub Stats:
ADSL Line Status
Connection information
Line state:
Connected
Connection time:
0 day, 00:36:50
Downstream:
6,176 Kbps
Upstream:
448 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
5.9 dB / 24.0 dB
Line attenuation (Down/Up):
36.0 dB / 22.0 dB
Output power (Down/Up):
19.9 dBm / 11.9 dBm
FEC Events (Down/Up):
203 / 1
CRC Events (Down/Up):
2 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
10 / 0
Error Seconds (Local/Remote):
0 / 0
Recent speed test with IP profile still at 5mbps:
1. Best Effort Test: -provides background information.
Download Speed
5.2 Mbps
0 Mbps
7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 5.2 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :6.18 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 5 Mbps
If someone could help I would be really grateful as I would like the speed to be as fast as possible on ADSLMax.
The sooner 21CN arrives in this area the better
Many Thanks,
Dominic
Solved!
Go to Solution.

your profile is not stuck at 5mb as that is the correct profile for your current connection speed see here
check profile
to get a higher profile you need to get a higher connection speed
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Ip profile at stuck at 7.99mbs whist router synced...

Good evening,
I have been migrated to adsl2+ in the last 3 weeks. My tp link router was causing me problems in the first week so i have swapped back to my homehub. The router stats show:
Line state
Connected
Connection time
10 days, 3:07:23
Downstream
20,939 Kbps
Upstream
1,271 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
3.3 dB / 5.6 dB
Line attenuation (Down/Up)
10.5 dB / 6.9 dB
Output power (Down/Up)
0.0 dBm / 12.8 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
921 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
905
On the wholesale test my ip profile is giving me only 7.99mbs. Is my profile stuck! The connection has been stable for 10 days and thought my profile would go up to allow me full speed. Do i need my profile resetting to obtain full sync speed???
Thanks

FAQ
1. Best Effort Test: -provides background information.
Download Speed
8.68 Mbps
0 Mbps
7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 8.68 Mbps
For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
IP Profile for your line is - 7.99 Mbps
2. Upstream Test: -provides background information.
Upload Speed
1.06 Mbps
0 Mbps
0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 1.06Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
These are test results with a wired connection and hooked into test socket,the router is synced at just over 20mbs as shown in the original post???

Help! My IP Profile is stuck at 2 Mbps

Hi all,
I hope someone here can help me. I've noticed that downloads have become alot slower and youtube videos stopping/starting frequently. I've went to the bt broadband speed checker site and it shows that the down-stream speed is 8.13Mb but the IP Profile is 2Mb. When this was checked the line had been up for 13days. I've since rebooted the BT Home Hub3 in the hope is would kick the connection but its still stuck at 2Mb.
Is there a way to kick start my connection so it works at the speed it is able to work at? See below for screen grabs..
Thank you.
Solved!
Go to Solution.

Hi Ma6oo,
Thanks for letting us know the reset sorted it
Cheers
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

IP Profile Perpetually stuck causing slow connecti...

Hi,
Hoping someone may be able to help. Despite following the recommendations on this forum I am still struggling to improve my IP Profile and I don't believe my low bandwidth is due to a bad line.
These are my current ADSL status:
DSL Connection
Link Information
Uptime:
17 days, 7:50:53
Modulation:
G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]:
715 / 3,019
Data Transferred (Sent/Received) [MB/GB]:
796.44 / 10.36
Output Power (Up/Down) [dBm]:
12.0 / 0.0
Line Attenuation (Up/Down) [dB]:
14.0 / 23.5
SN Margin (Up/Down) [dB]:
8.0 / 20.0
Vendor ID (Local/Remote):
TMMB / IFTN
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
Error Seconds (Local/Remote):
13 / 0
FEC Errors (Up/Down):
0 / 0
CRC Errors (Up/Down):
0 / 807
HEC Errors (Up/Down):
0 / 807
Line Profile:
Fast
and when I've run the BT Wholesale Performance Test the results are similarly poor:
Download Speed (MBps) 2.59
Upload Speed (MBps) 0.52
Ping Latency (ms) 51.88
Not sure what my next steps are - but hoping you maybe able to advise.
Thanks for reading

Once the Forum Mods have read your post they will post an invite here once you reply to them they will take personal ownership of the problem until resolved.
Do not send them a Personal Message as this is the incorrect contact method and cannot be properly tracked also the mod contacted may not be on shift for sometime and this will delay your help
The forum mods normally reply within 3/5 working days after you have contacted them
They will contact you personally by email or phone
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

I think my HDD is dead - stuck at the grey screen, with the apple logo ..

Hi all,
I think my Mbp's HDD has partially failed. It is the original 100gig drive , which was 95% full.
It started getting incredibly slow so I decided to reboot it. It has not been possible to boot.
I have managed to connect the internal drive to another mac using FireWire and T on startup.
The drive shows up and the data can be accessed albeit slowly.
I tried to repair the drive in disk utility and it came up with a lot of " invalid node structures" and " invalid record counts".
The disk utility seemed to not complete the process so I had to quit it.
I can't boot from the cd , but I may be doing it wrong.
Can anyone help me with the next thing to try?
Thanks.

Slow access even with Target Disk Mode (TDM) can indicate a failing drive, but it's possible that drive can be rehabilitated by continuing to off-load files and keep trying with Disk Utility. Sometimes, enough DU runs can restore sanity.
I'd check the SMART status first (try: SMART Utility at Apple OSX Downloads ). This can be done from the other Mac while the MBP is in TDM. If the drive passes and you can off-load some of the load, then a directory repair utility like DiskWarrior might be worth a try.
However DiskWarrior is US$100 and you can get a new 500GB SATA 2.5" hard drive for less than that. The advantage to disk Warrior is that it's easier to install in an MBP than a new hard drive.

Profiles get stuck on terminal servers due to Z@??.tmp files

Running 2003R2 patched to the latest everything, get user profiles that won't unload (we are using UHPClean) due to tmp files left in documents and settings\local settings\temp that start with Z@??.tmp. Been reading articles on inet, looks like they are from adobe - maybe font files, i followed all their recommendations - removed unnecessary plugins, tried running a logoff script to delete the tmp files - still no solution. the files are locked and can not be deleted, I have to reboot the terminal server and manually delete the files. If I don't reboot and manually delete the files the users keep getting new directory folders under users and computers - example first time user logs in c:\documents and settings\jsmith if he prints from outlook a pdf file it creates Z@??.tmp files that are locked. when he tries to get off the terminal server it hangs for awhile and then finally gives up on deleting the files. the next time the user signs onto the terminal server it sees a profile already out there so it creates another profile folder like jsmith.domain if they print a pdf from outlook and then get off the terminal server, it hangs and leaves the tmp files out there, then when they sign on they get a new profile folder like jsmith.doman.001

May very likely be related to server use. If you are indeed using Acrobat on a server, read the EULA carefully. Unless you have a special license with Adobe, server use is not permitted. You should install Acrobat on each machine that it will be used on with a separate license for each machine.

TS3694 Hi all I think my iphone 4 is stuck in a recovery loop and I dont know what to do

Hello my iphone seems to be stuck in a recovery loop and I dont know how to deal with it, so far I have tried to do an update and restore and right at the end of the restore a box appeared and said it cant be restored due to unknown error 21 which I be;lieve is a hardware problem. I would be greatfull for a solution to this problem is I have no access to the phone because of this loop
thanks all
Donald

Hi there donaldkm1,
You may find the troubleshooting steps in the article below helpful.
Resolve specific iTunes update and restore errors
http://support.apple.com/kb/ts3694
Check for hardware issues
Try to restore your iOS device two more times while connected with a cable, computer, and network you know are good. Also, confirm your security software and settings are allowing communication between your device and update servers. If you still see the alert when you update or restore, contact Apple support.
Common errors: 1, 10-47, 1002, 1011, 1012, 1014, 1000-1020.
-Griff W.

IP Profile is stuck at 2000kbps.

My connection seemed slower than expected so Ii ran the speed test which achieved the following results.
Download speed achieved during the test was - 1766 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps.
I will contact the mods to reset my IP Profile as suggested in other replies and let you know what happens.

Have you remained connected for more than 5 days in the router stats?
Regards Edd
Check your Line
BT Speedtester

BroadBand Speed / Farningham Exchange

Can someone help and let me know if my speed is correct or not or can be improved.
I had BT Broadband for over a year now and never get speed above 1.05Mb, For a Whole year it was on 0.5mb
BT Wholesale states
Exchange FARNINGHAM
Your exchange is ADSL enabled, and our initial test on your line indicates that your line should be able to have an ADSL broadband service that provides a fixed line speed up to 1Mbps. However due to the length of your line the 1Mbps service may require an engineer visit who will, where possible, supply the broadband service.
Our test also indicates that your line currently supports an estimated ADSL Max broadband line speed of 2Mbps; typically the line speed would range between 1Mbps and 3Mbps.
Our test also indicates that your line currently supports an estimated ADSL2+ broadband line speed of 2.5Mbps; typically the line speed would range between 1Mbps and 4Mbps. Our test also indicates that your line could support an estimated ADSL 2+ Annex-M broadband upstream line speed of 500Kbps and downstream line speed of 2.5Mbps; typically the downstream speed would range between 1Mbps and 4Mbps.
The actual stable line speed supportable will be determined during the first 10 days of use. This speed may change over time, to ensure line stability is maintained.
If you decide to place an order, a further test will be performed to confirm if your line is suitable for the service you wish to purchase.
Thank you for your interest.
My Router States I know SNR is high at the moment as i have been rebooting the router.
Status: ShowtimeRetrain Reason: 8000
Channel: FAST, Upstream rate = 801 Kbps, Downstream rate = 1024 Kbps
Link Power State: L0
Mode: ADSL2
Channel: Fast
Trellis: UN /DN
Line Status: No Defect
Training Status: Showtime
Down Up
SNR (dB): 9.3 6.0
Attn(dB): 61.0 39.8
Pwr(dBm): 0.0 12.7
Max(Kbps): 1408 808
Rate (Kbps): 1024 801
G.dmt framing
K: 33(0) 15
R: 10 8
S: 4 16
D: 8 2
ADSL2 framing
MSGc: 59 11
B: 32 14
M: 4 16
T: 1 7
R: 10 8
S: 4.0000 9.4928
L: 284 209
D: 8 2
Counters
SF: 36169 34553
SFErr(CRCErr): 8 0
RS: 587750 247301
RSCorr: 98 0
RSUnCorr: 54 0
HEC: 7 0
OCD: 1 0
LCD: 0 0
Total Cells: 1418532 1110190
Data Cells: 145399 26340
Drop Cells: 0
Bit Errors: 0 0
ES: 222394 28
SES: 27742 0
UAS: 186 0
AS(Uptime): 588
INP: 1.12 0.30
PER: 16.25 17.65
delay: 8.00 4.74
OR: 32.00 7.70
Bitswap: 113 61
Total uptime: 276742
BT Speed Checker States
Im on 1.05mb download profile.
I have no phone connected, Just the broadband router with a good ADSL filter, Ive raised calls with BT before but they seem just to get closed.
I think i should be able to get at least 2MB Download Speed without dropout but i think the IP Profile is stuck, The last BT Call on the telephone was they could not change the profile on the phone and a engineer would have to look at the exchange.
Can someone please help
Neil

FAQ
Download speedachieved during the test was - 0.71 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-1 Mbps.
IP Profile for your line is - 0.91 Mbps
Upload speed achieved during the test was - 0.66Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps

Another stuck profile :-)

Hi all,
My first post on here. I have noticed a slowdown in my download speeds recently after moving my Home Hub. Previously it was linked to an internal extension upstairs and I was getting around 6 megabit download speeds quite consistently. I decided to move it downstairs and connect it to the master socket, and since then my speeds have been between 1.7 and 1.9 megabits.
I ran a speed test on 19th August and got these results:
Download speed achieved during the test was -1745 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps
I checked my internal extensions and there is no audible noise or crackling, but just in case I connected the home hub (via the adsl filter) to the test socket and rebooted the hub. I expected the profile to improve from 2000 Kbps to something much closer to my connection speed, but four days later it is still stubbornly stuck at 2000 Kbps.
A speed test just now gives the following results:
Download speed achieved during the test was - 1928 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps
The stats from my home hub are as follows:
ADSL line status
Connection information
Line state
Connected
Connection time
4 days, 8:07:58
Downstream
8,128 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Fast
Noise margin (Down/Up)
10.8 dB / 21.0 dB
Line attenuation (Down/Up)
11.0 dB / 5.0 dB
Output power (Down/Up)
13.8 dBm / 11.9 dBm
I don't think the downstream noise margin is too high (but disappointingly above 6db) so I would expect better than a 2000 Kbps profile speed.
Any thoughts on how I can get the profile reset? I think it is stuck at the moment.
Many thanks,
Mark.
Solved!
Go to Solution.

your noise margin if ok as you have the max speed for adslmax - you have noise margin in hand which is good for when you get upgraded to 21CN
your profile is stuck so email the mods for help http://bt.custhelp.com/app/contact_email/c/4951
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

I think my ip profile is stuck.

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