I think my ipod died
i'm hoping someone can help me out with this. i had tons of music that i downloaded from cd's and purchased from itunes that was stored on my ipod. last night i try to turn on my ipod and it wouldn't turn on. eventually i was able to turn it on. everything seemed ok, i went to play a song, and it freezes. i try to reset it and nothing happens--couldn't turn it off, nothing! i try to turn it on. it turns on but all of my music is gone!! does anyone have any idea what could've possibly happened?? my ipod has frozen before and i was able to reset it and bring it back and it was normal and all my music was fine. now it just went mental and the music has disappeared from it!! help!!
Restore it, then reload the music from your iTunes library.
See: How to restore the iPod to factory settings.
Similar Messages
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So I went and installed the new firmware, as iTunes prompted. When it told me to plug it into a power source I did that and all was fine until it started to refresh. I wait about 15 minutes and the bar had not moved AT ALL, so I (rather foolishly, I might add) decided to do a hard reset (menu and center button).
Now my iPod won't even turn on. The screen remains blank, plugged into my computer, a wall outlet, or unplugged completely.
Help?You may need to reset it. Put the hold switch to the OFF/White position. Now toggle it ON/orange then back off again. Then press and hold both the MENU and center buttons on the iPod and hold them for a good 15 seconds or so. Your iPod should reboot starting with the Apple Logo screen.
If it doesn't work the first time, give it a second or third go. Sometimes it takes a few/several tries.
See this thread as an example of what I mean by needing to try it many times...
http://discussions.apple.com/message.jspa?messageID=5065208
http://www.apple.com/support/ipod/five_rs/
Patrick -
i have 2 x 20gb pods. Both bought at same time, but recently one has started giving problems when linking to pc and itunes. It freezes, is not recognised in itunes or showing up as a drive on pc. There seems to be a whir/click from the HD if you hold the back of the unit. I can 'unfreeze' it by holding the Menu/Play buttons for 6 seconds. It seems to be happening if this is done immediately after charging.....any of you out there that can offer advice please?...cant afford to buy my daughter a new unit at mo
ta
PhilipIt could be some bad sectors on the HD of the iPod, which caused the problem, see the following helps
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/itunes/download/
For old and other versions of iPod updater for window you can get here
http://www.ipodwizard.net/showthread.php?t=7369
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iTunes 7 and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iTunes 7 and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes 7.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921�
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
http://www.ipodresq.com/index.php
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=3597173#3597173
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=2831962#2831962
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
Cant put it into disk mode
http://discussions.apple.com/thread.jspa?messageID=3786084#3786084
I think my iPod just died its final death
http://discussions.apple.com/thread.jspa?messageID=3813051
Apple logo & monochrome battery stay
http://discussions.apple.com/thread.jspa?messageID=3827167#3827167
My iPod ism’t resetting and isn’t being read by my computer
http://discussions.apple.com/thread.jspa?messageID=4489387#4489387
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.
Finally, I read a fair comments from dwb, regarding of slapping the back of the iPod multiple times
Quote “This has been discussed numerous times as a 'fix'. It does work, at least for a while. In fact I remember using the same basic trick to revive Seagate and Quantam drives back in the mid to late 1980's. Why these tiny hard drives go bad I don't know - could be the actuator gets stuck in place or misaligned. Could be the platter gets stuck or the motor gets stuck. 'Stiction' was a problem for drives back in the 80's. Unfortunately the fix can cause damage to the platter so we temporarily fix one problem by creating another. But I know of two instances where a little slap onto the table revived the iPods and they are still worked a year or more later.”UnQuote -
My iPod died today. I charged it all night last night and today I was listening to it. I turned it off and tried to turn it on when i got into my car but nothing. No buttons worked... tried resetting it etc... tried to charge it... it wont... It's almost a year old but I have applecare on it.
My question... if I take it to the local Applestore will they swap it? I don't really want to be without it and I know with my friends nano they just gave him a new one. I really wanted it for my trip home tomorrow. or will they let me like upgrade cheap/for nothing since its under applecare?If it's under warranty you have a few options: try all the usual tricks like doing a 'restore' (all these tips can be found on this forum), take it into an Apple store where they should exchange it, I don't think they'll let you upgrade or, send it away to be serviced.
If it's out of warranty, you either pay for it to be fixed or you buy a new one. -
My 5th gen ipod died and apple replaced it with a new one. I synced it up to the itunes that I already have on my computer but an error message keeps coming up telling me that its not authorized on this computer. What do I do?
About iTunes Store authorization and deauthorization
iPod: Troubleshooting songs and audiobooks that won't play
iPod does not play content purchased from the iTunes Store -
My ipod died and my computer is old, so I bought a new one of each. I want to transfer my music from my old computer to the new one before I set up the new Ipod. how do I do this?
Go back to the article you asked this question from and pick the option which is the best in your situation.
(93470) -
I 'think' my Ipod Touch is in recovery mode and people say to hold the power and home button for 10 sec and i did, but its still not turning back on. Plus its dead and wont charge. PLZ HELP ME!!!!
- If in recovery mode the screen will have an iTunes logo with an USB plug.
- Have you tried connecting it to your computer for a n hw and then see if it appears in iTunes. If it does restore the iPod.
- If screen is blank, try placing he iPod in recovery mode and then restoring. For recovery mode:
iPhone and iPod touch: Unable to update or restore -
can you give me some reasons about why I need to buy an iPod touch 5.Although I have the iPhone ,iPod nano, iPad ,MacBook pro,I think the iPod touch 5 is so attractive that I can't help buying it at once.If I have it,what I can do with it,can you tell me?
All I can say is that I REALLY like my Touch 4th gen because I have all sorts of capabilities in a small form: e-mail, web browsing, news, weather, books, magazines, etc. etc. Plus lots and lots of apps out there, including so many free ones. I use the Cloud a lot so it's great to have everything sync'd to my MacBookPro (e-mail, Evernote, Pocket, etc.)
It would be easier, though, to do some of this, especially magazines, on the iPad mini, but, again, I love the small size of the Touch.
As for the 5th gen instead of the 4th, the fifth has Siri and the 3D feature in maps, which are great. And I'm sure it's a lot faster in iOS 6 than the 4th gen. And cool colors!
Don't know if this helps . . . -
Windows thinks my ipod touch is a digital camera. How do I change this so itunes can see it?
Windows thinks my ipod touch is a digital camera. How can I change the device in windows, so that i can re-register it as an ipod and itunes can connect with it.?
It is normal for the iPod to be seen as a camera since that is how one gets photo off the iPod. You can turn it off by:
iPhone, iPad, iPod touch: Disabling digital camera notification in Windows XP
To get iTunes to see you iPod see:
iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows
If you previoulys installed camera or scanner software that may be causing the problem. -
Computer died - iPod died - can I get my music back?
Recently my hard drive died. I had not backed up all my purchased iTunes songs because I thought (with the proper 3rd party software) that the iPod would serve as a backup. Well, my iPod died around the same time my computer died.
iTunes knows what I've purchased; I logged into my girlfriend's iTunes and tried to purchase an album again, and it said I'd already purchased it (which I had on my dead computer before it died.) Since iTunes knows which songs I've bought, and since my computer and iPod died, will they let me redownload them without recharging me? They clearly have the song purchases on record. Any hope?The policy on lost songs is that you have to pay to download them again:
"Once a Product is purchased and you receive the Product, it is your responsibility not to lose, destroy, or damage the Product, and Apple shall be without liability to you in the event of any loss, destruction, or damage."
You could try contacting the iTunes Music Store Customer Service and you may be able to persuade them to sanction a second free download however they are not under any obligation to do so.
if you click on any of the links on this page you'll find a space at the bottom to email your query: iTMS Customer Service -
My ipod touch 4th generation's audio jack is no longer making a connection with my headphones, i dont think my ipod is under warranty and therefor would i be able to pay apple to fix my ipod.
If not under warranty,
Apple will exchange your iPod for a refurbished one for $199 for 64 GB 4G and $99 for the other 4Gs. They do not fix yours.
Apple - iPod Repair price
A third-party place like the following will replace the jack for less less. Google for more.
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens
Replace the jack yourself if you are up to it
iPod Touch Repair – iFixit -
I was downloading $15 worth of iTunes songs from a gift card when my iPod died. Now, no credit & no songs on my iPod. Where did either my $$ go or my songs that I paid for disappear? How do I get one or the other? I have 2 of the same iPod's and logged onto both with the same as well as different apple ID's and passwords to each respective iPod and the completion of my downloaded songs has disappeared into thin air. Where did it go? How do I get the credit too re-download those songs to the correct iPod? Please help me!! [email protected]
What happens when you try to redownload them?
Downloading past purchases from the App Store, iBookstore, and iTunes Store
On a computer go to iTunes>Store>View Account>Sign in and go to purchased history and see if you actually purchased them.
Try redeeming the card again
Contact iTunes
Apple - Support - iTunes - Contact Us -
IPod DIED when hooked up to Casio keyboard
I hooked up the audio out (headphone jack) on my iPod Touch 5th Gen to my Casio WK 240 keyboard audio in port and my iPod DIED --- completely, totally DEAD. Cannot turn on. Hooked up charger -- nothing happens.
HELP!Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
My ipod died and now there is only an apple on the screen
After my ipod died and wouldn't recharge all that's on my screen is an apple
Try here:
iOS: Not responding or does not turn on
If you can't turn the iPod off, let the battery fully drain. After chargihg for at least an hour try again. -
I have an ipod 5 (IOS8) and two days ago my ipod died and when I tried to on it after charging it would turn on to the apple symbol and after about 5 minutes it would shut off. Another problem is that i also have a jammed home button. Is there anyway i can fix my ipod?
Try:
Turn on without Home/Power Button
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