I think my mac is infected with a virus, every time I use the internet pop up pages appear constantly what should I do?
I think I may have accidentally opened an email attachment which was fake. Ever since I did this my mac constantly opens pop up pages with ads every time I click the mouse. I have checked in preferences and it says pop up pages are blocked but still they keep appearing. How do I stop this?
You may have installed the "VSearch" trojan, perhaps under a different name. Remove it as follows.
Malware is constantly changing to get around the defenses against it. The instructions in this comment are valid as of now, as far as I know. They won't necessarily be valid in the future. Anyone finding this comment a few days or more after it was posted should look for more recent discussions or start a new one.
Back up all data before proceeding.
Step 1
From the Safari menu bar, select
Safari ▹ Preferences... ▹ Extensions
Uninstall any extensions you don't know you need, including any that have the word "Spigot," "Trovi," or "Conduit" in the description. If in doubt, uninstall all extensions. Do the equivalent for the Firefox and Chrome browsers, if you use either of those.
Reset the home page and default search engine in all the browsers, if it was changed.
Step 2
Triple-click anywhere in the line below on this page to select it:
/Library/LaunchAgents/com.vsearch.agent.plist
Right-click or control-click the line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with an item named "com.vsearch.agent.plist" selected. Drag the selected item to the Trash. You may be prompted for your administrator login password.
Repeat with each of these lines:
/Library/LaunchDaemons/com.vsearch.daemon.plist
/Library/LaunchDaemons/com.vsearch.helper.plist
/Library/LaunchDaemons/Jack.plist
Restart the computer and empty the Trash. Then delete the following items in the same way:
/Library/Application Support/VSearch
/Library/PrivilegedHelperTools/Jack
/System/Library/Frameworks/VSearch.framework
~/Library/Internet Plug-Ins/ConduitNPAPIPlugin.plugin
Some of these items may be absent, in which case you'll get a message that the file can't be found. Skip that item and go on to the next one.
The problem may have started when you downloaded and ran an application called "MPlayerX." That's the name of a legitimate free movie player, but the name is also used fraudulently to distribute VSearch. If there is an item with that name in the Applications folder, delete it, and if you wish, replace it with the genuine article from mplayerx.org.
This trojan is often found on illegal websites that traffic in pirated content such as movies. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow.
You may be wondering why you didn't get a warning from Gatekeeper about installing software from an unknown developer, as you should have. The reason is that the Internet criminal behind VSearch has a codesigning certificate issued by Apple, which causes Gatekeeper to give the installer a pass. Apple could revoke the certificate, but as of this writing has not done so, even though it's aware of the problem. This failure of oversight has compromised both Gatekeeper and the Developer ID program. You can't rely on Gatekeeper alone to protect you from harmful software.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
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Here is the crash log. I had the logic board replaced but did not fix it.
Process: WindowServer [84]
Path: /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/WindowSe rver
Identifier: WindowServer
Version: 599.7
Code Type: X86-64 (Native)
Parent Process: launchd [1]
Responsible: WindowServer [84]
User ID: 88
Date/Time: 2014-02-03 08:21:37.343 -0800
OS Version: Mac OS X 10.9.1 (13B42)
Report Version: 11
Anonymous UUID: BDB9551D-57B3-8864-BF34-6E283C0B55F4
Sleep/Wake UUID: 0F9763CF-109B-4A83-B399-1AF9F415619A
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
abort() called
Application Specific Signatures:
Graphics kernel error: 0xfffffffd
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff90ea4866 __pthread_kill + 10
1 libsystem_pthread.dylib 0x00007fff8e8b735c pthread_kill + 92
2 libsystem_c.dylib 0x00007fff978bcbba abort + 125
3 libGPUSupportMercury.dylib 0x00007fff983ce1b6 gpusKillClient + 111
4 libGPUSupportMercury.dylib 0x00007fff983cf51a gpusSubmitDataBuffers + 161
5 com.apple.GeForceGLDriver 0x00001234402eefe1 0x123440000000 + 3076065
6 com.apple.GeForceGLDriver 0x00001234402eee49 0x123440000000 + 3075657
7 GLEngine 0x00007fff8dd3f125 gleUnbindTextureObject + 59
8 GLEngine 0x00007fff8dd0ec12 gleUnbindDeleteHashNamesAndObjects + 184
9 GLEngine 0x00007fff8dc3261f glDeleteTextures_Exec + 722
10 com.apple.QuartzCore 0x00007fff94e3f5d7 CA::OGL::CGLContext::finalize_surface(CA::OGL::Surface*) + 277
11 com.apple.QuartzCore 0x00007fff94e24d93 CA::OGL::Context::collect(bool) + 1155
12 com.apple.QuartzCore 0x00007fff94e248ea CA::OGL::GLContext::collect(bool) + 22
13 com.apple.QuartzCore 0x00007fff94e248b4 CA::OGL::CGLContext::collect(bool) + 18
14 com.apple.QuartzCore 0x00007fff94ebb1d5 CARenderOGLRenderDisplay + 147
15 com.apple.CoreGraphics 0x00007fff91569962 gl_composite_core_animation + 2004
16 com.apple.CoreGraphics 0x00007fff915707f3 gl_composite_layer_core + 571
17 com.apple.CoreGraphics 0x00007fff9156c312 gl_composite_layer + 479
18 com.apple.CoreGraphics 0x00007fff915681e8 gl_composite_layers + 38
19 com.apple.CoreGraphics 0x00007fff9156799c CGXGLAccelComposite + 1345
20 com.apple.CoreGraphics 0x00007fff9124cee8 CGLayerComposite + 116
21 com.apple.CoreGraphics 0x00007fff9133e392 CGXUpdateDisplay + 8689
22 com.apple.CoreGraphics 0x00007fff9133c0dd update_display_callback + 125
23 com.apple.CoreGraphics 0x00007fff914ec4ae run_timer_pass + 379
24 com.apple.CoreGraphics 0x00007fff91249e89 CGXRunOneServicesPass + 164
25 com.apple.CoreGraphics 0x00007fff9124a6c6 CGXServer + 807
26 WindowServer 0x000000010d86bf96 main + 9
27 libdyld.dylib 0x00007fff978ed5fd start + 1
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff90ea5662 kevent64 + 10
1 libdispatch.dylib 0x00007fff993cb43d _dispatch_mgr_invoke + 239
2 libdispatch.dylib 0x00007fff993cb152 _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib 0x00007fff90ea0a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff90e9fd18 mach_msg + 64
2 com.apple.CoreFoundation 0x00007fff8d7c9315 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x00007fff8d7c8939 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x00007fff8d7c8275 CFRunLoopRunSpecific + 309
5 com.apple.CoreFoundation 0x00007fff8d87d9d1 CFRunLoopRun + 97
6 com.apple.CoreGraphics 0x00007fff914e42dc eventThread + 263
7 libsystem_pthread.dylib 0x00007fff8e8b6899 _pthread_body + 138
8 libsystem_pthread.dylib 0x00007fff8e8b672a _pthread_start + 137
9 libsystem_pthread.dylib 0x00007fff8e8bafc9 thread_start + 13
Thread 3:: com.apple.CoreAnimation.render-server
0 libsystem_kernel.dylib 0x00007fff90ea0a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff90e9fd18 mach_msg + 64
2 com.apple.QuartzCore 0x00007fff94e0b3b7 CA::Render::Server::server_thread(void*) + 195
3 com.apple.QuartzCore 0x00007fff94e0b2ed thread_fun + 25
4 libsystem_pthread.dylib 0x00007fff8e8b6899 _pthread_body + 138
5 libsystem_pthread.dylib 0x00007fff8e8b672a _pthread_start + 137
6 libsystem_pthread.dylib 0x00007fff8e8bafc9 thread_start + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff90ea4e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8e8b7f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff8e8bafb9 start_wqthread + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x00007fff7d379310 rcx: 0x00007fff52383188 rdx: 0x0000000000000000
rdi: 0x0000000000000707 rsi: 0x0000000000000006 rbp: 0x00007fff523831b0 rsp: 0x00007fff52383188
r8: 0x0000000000000002 r9: 0x00007fff978e4900 r10: 0x0000000008000000 r11: 0x0000000000000206
r12: 0x0000000136d06cf8 r13: 0x0000000000000300 r14: 0x0000000000000006 r15: 0x0000000136d06000
rip: 0x00007fff90ea4866 rfl: 0x0000000000000206 cr2: 0x00007fff7e705290
Logical CPU: 0
Error Code: 0x02000148
Trap Number: 133
Binary Images:
0x10d86b000 - 0x10d86bffd WindowServer (599.7) <3962C9A3-3D52-3D3B-BA42-C4670C12982C> /System/Library/Frameworks/ApplicationServices.framework/Frameworks/CoreGraphic s.framework/Resources/WindowServer
0x10d9c0000 - 0x10d9c1fff com.apple.driver.IOAccelerator2D (98.7.1 - 98.7.1) <8621B42C-CBD7-39C4-8A3B-B35BD78E44E4> /System/Library/Extensions/IOAccelerator2D.plugin/Contents/MacOS/IOAccelerator2 D
0x10d9d1000 - 0x10d9dfff7 com.apple.AppleGVACoreFramework (6.0.38 - 6.0.38) <3A7D31F6-C063-3250-9067-9DB74F980E84> /System/Library/PrivateFrameworks/AppleGVACore.framework/AppleGVACore
0x123400000000 - 0x1234004b2ff7 com.apple.driver.AppleIntelHD4000GraphicsGLDriver (8.18.29 - 8.1.8) <CA88A115-CCAB-3E45-856B-778A4DBF3E51> /System/Library/Extensions/AppleIntelHD4000GraphicsGLDriver.bundle/Contents/Mac OS/AppleIntelHD4000GraphicsGLDriver
0x123440000000 - 0x12344087bff7 com.apple.GeForceGLDriver (8.18.22 - 8.1.8) <CFA88606-8A16-3251-A1AA-4BC5F5D74E1C> /System/Library/Extensions/GeForceGLDriver.bundle/Contents/MacOS/GeForceGLDrive r
0x7fff6e004000 - 0x7fff6e037817 dyld (239.3) <D1DFCF3F-0B0C-332A-BCC0-87A851B570FF> /usr/lib/dyld
0x7fff8c643000 - 0x7fff8c681ff7 libGLImage.dylib (9.0.83) <C08048A7-03CC-3E40-BCDC-7791D87AC8E4> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
0x7fff8c682000 - 0x7fff8c6c7ff6 com.apple.HIServices (1.22 - 466) <21807AF8-3BC7-32BB-AB96-7C35CB59D7F6> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
0x7fff8c6c8000 - 0x7fff8c6ecfff libxpc.dylib (300.1.17) <4554927A-9467-365C-91F1-5A116989DD7F> /usr/lib/system/libxpc.dylib
0x7fff8ce22000 - 0x7fff8ce2fff7 libxar.1.dylib (202) <5572AA71-E98D-3FE1-9402-BB4A84E0E71E> /usr/lib/libxar.1.dylib
0x7fff8ce3f000 - 0x7fff8ce7efff libGLU.dylib (9.0.83) <8B457205-513B-3477-AE9C-3AD979D5FE11> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x7fff8ce93000 - 0x7fff8ce96fff com.apple.TCC (1.0 - 1) <32A075D9-47FD-3E71-95BC-BFB0D583F41C> /System/Library/PrivateFrameworks/TCC.framework/Versions/A/TCC
0x7fff8ce98000 - 0x7fff8cea1ff3 libsystem_notify.dylib (121) <52571EC3-6894-37E4-946E-064B021ED44E> /usr/lib/system/libsystem_notify.dylib
0x7fff8cec5000 - 0x7fff8cee0ff7 libCRFSuite.dylib (34) <FFAE75FA-C54E-398B-AA97-18164CD9789D> /usr/lib/libCRFSuite.dylib
0x7fff8cee1000 - 0x7fff8d1afff4 com.apple.CoreImage (9.0.54) <74BB8685-69A9-3A45-8DED-EA26BD39D710> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage .framework/Versions/A/CoreImage
0x7fff8d1b0000 - 0x7fff8d1f7ff7 libcups.2.dylib (372) <348EED62-6C20-35D6-8EFB-E80943965100> /usr/lib/libcups.2.dylib
0x7fff8d1f8000 - 0x7fff8d249ff3 com.apple.audio.CoreAudio (4.2.0 - 4.2.0) <BF4C2FE3-8BC8-30D1-8347-2A7221268794> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x7fff8d301000 - 0x7fff8d734ffb com.apple.vision.FaceCore (3.0.0 - 3.0.0) <F42BFC9C-0B16-35EF-9A07-91B7FDAB7FC5> /System/Library/PrivateFrameworks/FaceCore.framework/Versions/A/FaceCore
0x7fff8d735000 - 0x7fff8d736fff libunc.dylib (28) <62682455-1862-36FE-8A04-7A6B91256438> /usr/lib/system/libunc.dylib
0x7fff8d758000 - 0x7fff8d93dff7 com.apple.CoreFoundation (6.9 - 855.11) <E22C6A1F-8996-349C-905E-96C3BBE07C2F> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7fff8d96f000 - 0x7fff8da5dfff libJP2.dylib (1038) <6C8179F5-8063-3ED6-A7C2-D5603DECDF28> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
0x7fff8da5e000 - 0x7fff8dad5fff com.apple.CoreServices.OSServices (600.4 - 600.4) <36B2B009-C35E-3F21-824E-E0D00E7808C7> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
0x7fff8dc1c000 - 0x7fff8dda9ff7 GLEngine (9.0.83) <26CCE609-D645-3945-A678-517ED5B65785> /System/Library/Frameworks/OpenGL.framework/Versions/A/Resources/GLEngine.bundl e/GLEngine
0x7fff8de13000 - 0x7fff8de17ff7 libGIF.dylib (1038) <C29B4323-1B9E-36B9-96C2-7CEDBAA124F0> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x7fff8df90000 - 0x7fff8dfdefff libcorecrypto.dylib (161.1) <F3973C28-14B6-3006-BB2B-00DD7F09ABC7> /usr/lib/system/libcorecrypto.dylib
0x7fff8e05e000 - 0x7fff8e05fff7 libSystem.B.dylib (1197.1.1) <BFC0DC97-46C6-3BE0-9983-54A98734897A> /usr/lib/libSystem.B.dylib
0x7fff8e13c000 - 0x7fff8e1a0ff3 com.apple.datadetectorscore (5.0 - 354.0) <025DCBCF-B208-3515-B79F-0190C648A728> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDe tectorsCore
0x7fff8e1a1000 - 0x7fff8e230fff com.apple.Metadata (10.7.0 - 800.12.2) <A9F5D471-8732-3F95-A4A2-33864B92A181> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
0x7fff8e2a5000 - 0x7fff8e2a6fff com.apple.TrustEvaluationAgent (2.0 - 25) <334A82F4-4AE4-3719-A511-86D0B0723E2B> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
0x7fff8e30e000 - 0x7fff8e315fff libcompiler_rt.dylib (35) <4CD916B2-1B17-362A-B403-EF24A1DAC141> /usr/lib/system/libcompiler_rt.dylib
0x7fff8e48f000 - 0x7fff8e580ff9 libiconv.2.dylib (41) <BB44B115-AC32-3877-A0ED-AEC6232A4563> /usr/lib/libiconv.2.dylib
0x7fff8e5b4000 - 0x7fff8e5cdff7 com.apple.Kerberos (3.0 - 1) <F108AFEB-198A-3BAF-BCA5-9DFCE55EFF92> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x7fff8e5ce000 - 0x7fff8e5d8ff7 com.apple.bsd.ServiceManagement (2.0 - 2.0) <2D27B498-BB9C-3D88-B05A-76908A8A26F3> /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManage ment
0x7fff8e5d9000 - 0x7fff8e662fff com.apple.ColorSync (4.9.0 - 4.9.0) <B756B908-9AD1-3F5D-83F9-7A0B068387D2> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
0x7fff8e663000 - 0x7fff8e663fff com.apple.CoreServices (59 - 59) <7A697B5E-F179-30DF-93F2-8B503CEEEFD5> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x7fff8e664000 - 0x7fff8e68bffb libsystem_info.dylib (449.1.3) <7D41A156-D285-3849-A2C3-C04ADE797D98> /usr/lib/system/libsystem_info.dylib
0x7fff8e8b5000 - 0x7fff8e8bcff7 libsystem_pthread.dylib (53.1.4) <AB498556-B555-310E-9041-F67EC9E00E2C> /usr/lib/system/libsystem_pthread.dylib
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0x7fff99f42000 - 0x7fff99f9bfff libTIFF.dylib (1038) <5CBFE0C2-9DD8-340B-BA63-A94CE2E476F2> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x7fff99fac000 - 0x7fff99fb7fff libkxld.dylib (2422.1.72) <C88EF3E6-B31F-3E12-BE9B-562D912BA733> /usr/lib/system/libkxld.dylib
0x7fff99fb8000 - 0x7fff99fbafff libRadiance.dylib (1038) <55F99274-5074-3C73-BAC5-AF234E71CF38> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.d ylib
0x7fff99fbb000 - 0x7fff99fbcff7 libDiagnosticMessagesClient.dylib (100) <4CDB0F7B-C0AF-3424-BC39-495696F0DB1E> /usr/lib/libDiagnosticMessagesClient.dylib
0x7fff99fc9000 - 0x7fff99fd2fff com.apple.speech.synthesis.framework (4.6.2 - 4.6.2) <0AAE45F0-FC6E-36B6-A6A7-73E6950A74AC> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x7fff9a071000 - 0x7fff9a072ff7 libsystem_sandbox.dylib (278.10) <A47E7E11-3C76-318E-B67D-98972B86F094> /usr/lib/system/libsystem_sandbox.dylib
0x7fff9a073000 - 0x7fff9a07aff3 libcopyfile.dylib (103) <5A881779-D0D6-3029-B371-E3021C2DDA5E> /usr/lib/system/libcopyfile.dylib
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 574
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 107101
thread_create: 1
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=155.6M resident=35.4M(23%) swapped_out_or_unallocated=120.2M(77%)
Writable regions: Total=11.0G written=1.3G(12%) resident=1.9G(17%) swapped_out=4.4G(40%) unallocated=9.1G(83%)
REGION TYPE VIRTUAL
=========== =======
CG backing stores 1.2G
CG framebuffers 211.0M
CG image 48.7M
CG raster data 30.4M
CG shared images 2996K
CoreAnimation 6.6G
CoreGraphics 116K
CoreUI image data 44K
Dispatch continuations 16.0M
IOKit 2.4G
IOKit (reserved) 512.0M reserved VM address space (unallocated)
Kernel Alloc Once 8K
MALLOC 256.7M
MALLOC (admin) 32K
Memory Tag 252 20.0M
OpenGL GLSL 3840K
STACK GUARD 56.0M
Stack 9824K
VM_ALLOCATE 37.6M
__CGSERVER 4K
__DATA 26.8M
__LINKEDIT 67.2M
__TEXT 88.4M
__UNICODE 544K
mapped file 152K
shared memory 68K
=========== =======
TOTAL 11.6G
TOTAL, minus reserved VM space 11.1G
System Profile:
Model: MacBookPro10,1, BootROM MBP101.00EE.B03, 4 processors, Intel Core i7, 2.6 GHz, 8 GB, SMC 2.3f36
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 1024 MB
Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533642465238432D50422020
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533642465238432D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.0f6 12982, 3 services, 23 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM512E, 500.28 GB
USB Device: Hub
USB Device: FaceTime HD Camera (Built-in)
USB Device: Hub
USB Device: Hub
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Apple Internal Keyboard / Trackpad
Thunderbolt Bus: MacBook Pro, Apple Inc., 23.4I intalled gfxCard status: http://gfx.io/
I run only Intel or integrated only. no more switching graphics cards solved the problem, no more crashes. -
Any help would be great
Start with a SMC reset:
http://support.apple.com/kb/HT3964
Ciao.
If there is no difference, try the other suggestions in this discussion:
https://discussions.apple.com/message/23507699#23507699
This may be a bug in Mavericks.
Message was edited by: OGELTHORPE -
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Yes. Many.
Please post to www.apple.com/feedback/iphone.
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