I think my phone is hacked

Someone tried to access my online account the first day I got my phones. The carrier texted me. I rcvd snail mail that they tried to access it again and were given a temp password. I have blocked all access to my online account- I can't even access it. My phone is now burning hot, and under Diagnostics and usage, the dates are out of order and they look suspicious- I see words like apple user ID, daemon,etc.
Please help! My ex keeps getting in all my info, accounts, emails.. I'm tired of it.
Here is part of a report:
Processes
     Name                    <UUID>                       rpages       recent_max       [reason]          (state)
        installd <117f65beb8cb38da8e0844256c65e402>          310              310         [vm]         (daemon) (idle)
       accountsd <e6ceba0e6e053a3ea02d0a916903cff8>          382              382         [vm]         (daemon) (idle)
softwareupdatese <e691b2b13ba2312fa8aab199b7343846>          446              446         [vm]         (daemon) (idle)
             lsd <566268cf717b335e98ddba10ca9315ab>          310              310         [vm]         (daemon) (idle)
        BlueTool <c7e035cd853e3196b1d7643d97324e87>          195              195         [vm]         (daemon) (idle)
    itunesstored <44d1bc6b3088390bb5c58d052a71f8f2>          772

No one should have my email address. The one I am using isn't my real name. Here is another sample:
When I did a total reset, my voicemail password stayed the same.
Why would it say ApplIDAuthAgent? And what did he delete?? What's " transported" mean?
AppleIDAuthAgent <b37f7a6048a33556a8230d3a759fc4ae>          232              232         [vm]         (daemon) (idle)
           timed <129ae7acc9bc3209a60ac42d49b0d89f>          353              353         [vm]         (daemon) (idle)
         deleted <65a1b98862613ec9b704cb304cec308d>          302              302         [vm]         (daemon) (idle)
         assetsd <22bfe2389c9a3c3581185a82527b1f6a>          692              692         [vm]         (daemon) (idle)
      MobileMail <e07ca7a7280736c7bf301451f89d1c02>         6483             6483         [vm]         (continuous)
       MobileSMS <3d75b813ead134998225651ca662356a>         1066             1066         [vm]         (background)
     MobilePhone <51866c9bc9f93c9d8526e8acf9efc64c>         2393             2393         [vm]         (continuous)
             kbd <f7341c9a161a39acb5bc18ea47d6ebb7>          540              540         [vm]         (daemon)
            tccd <2778744d99a530c9a7d5e57a19b60008>          219p              219         [vm]         (daemon)
    MobileSafari <f87cb67cb8ce3ab788a61110a5fe9092>        89799            89799         [vm]         (frontmost) (resume)
   iaptransportd <9b3cf56b4db13761bbd8ac2e0ff099be>          354              354                      (daemon)
       locationd <137100f254373daeb894f665c413f8b0>          816              816                      (daemon)
           wifid <72eda25ccdd737a79d6cd172e9bf99a5>          379              379                      (daemon)
    mediaserverd <af72564bf8713fb8b16ee64c5ee85568>          766              766                      (daemon)
         syslogd <da215e2d3de133bf8f52590727b9bdfe>          186              186                      (daemon)
     SpringBoard <bd1d77d154ef3dffbb53d89337c8a08f>         4027             4027
      backboardd <e1dc74434e0e3938b17ff0f7ad85d138>        56813            56813                      (daemon)
UserEventAgent <7ee3410c25e4372d84e93318fe42696b>          622              622                      (daemon)
filecoordination <28ca39773e933ed2aa92c117c661d056>          251              251                      (daemon)
       distnoted <699b8253736233b29180419f139e8c01>          231              231                      (daemon)
The diagnostics reports are out of order too!
One is for June 15,16,17,18 then under that it goes backwards to 6/14. How is that possible?
Here's a sample of another day:- I don't think someone should be in my Private Frameworks!
System/Library/PrivateFrameworks/CaptiveNetwork.framework/CaptiveNetwork
0x362b2000 - 0x362cbfff ChunkingLibrary armv7 <ec2f76b3ac723a39bbf3f122d7fe73cf> /System/Library/PrivateFrameworks/ChunkingLibrary.framework/ChunkingLibrary
0x362df000 - 0x362e4fff CommonUtilities armv7 <f8fea9ee6ca236b0a7fa6c00eb8a0d24> /System/Library/PrivateFrameworks/CommonUtilities.framework/CommonUtilities
0x365aa000 - 0x365abfff CoreSurface armv7 <6065f7e040e93d6ea2837e929592cc30> /System/Library/PrivateFrameworks/CoreSurface.framework/CoreSurface
0x36618000 - 0x3661dfff CrashReporterSupport armv7 <03ee46e3ca3f3920a7174e62096723fb> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/CrashReporterS upport
0x36840000 - 0x36841fff DataMigration armv7 <5903e08348b83f119022cbbf83ad100a> /System/Library/PrivateFrameworks/DataMigration.framework/DataMigration
0x36865000 - 0x3687dfff EAP8021X armv7 <6d5ab53850e23fe389e64e2705bd7810> /System/Library/PrivateFrameworks/EAP8021X.framework/EAP8021X
0x3687e000 - 0x3688cfff FTAWD armv7 <a778382e1d5437cfa9eadd13eb1c0d71> /System/Library/PrivateFrameworks/FTAWD.framework/FTAWD
0x36892000 - 0x368cffff FTServices armv7 <89c066d12a6031038a9b8c61221abc0a> /System/Library/PrivateFrameworks/FTServices.framework/FTServices

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HT4061 I down loaded a update and I think my phone was hacked my home screen says hello on different languages and then ask for my password on a strang screen

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Then I got home screen that says hello in different languages and ask for my pass word

Restore the device via iTunes on the computer.

I think my phone has been hacked and I don't know what to do!

Is there somebody I can contact about getting help with my phone being hacked? plz help
Email address removed as required by the Verizon Wireless Terms of Service
Message was edited by: Admin Moderator

Because of the inaccessibility to the web. Also, my Verizon account has someone else as the account owner. It just seems that something else has control of or access to my phone. Being asked the way you did really made me force myself to put to words what's wrong. That's just it, I can't put my finger on it. I must sound nutty.

HT1349 What is a captive session and a crash reporter? I think my phone may have been compromised and information stolen, is there anyway from the diagnostics log to find out?

What is a captive session and a crash reporter? I think my phone"s security may have been compromised.

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he had the ability to have access to my phone all night.
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There is no known way for an iPhone to be hacked remotely. Jailbreaking - hacking the phone to allow apps from outside the App Store - requires physical access to the phone.
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If you have jailbroken your phone, of course, then anything is possible, and you should restore the phone to factory settings and never jailbreak it again.

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Hi Htam,
Messaging is an important feature on the device! I apologize that your messages are not working properly. Let's dig a little deeper. Try the following instructions below to unregister your old iphone 4.
Go to http://supportprofile.apple.com/MySupportProfile.do.
Step 2
Log in with your Apple ID and password.
Step 3
Select the product you need to de-register (your iPhone, for example).
Step 4
Click ‘Unregister’.
Step 5
You’ll see the message ‘Are you sure you want to unregister and delete this product?’ – Click ‘Unregister’ again.
Keep me posted.
Thanks,
PamelaF_VZW
Tweet us @vzwsupport

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Hynix H2JTDG2MBR 128 Gb (16 GB) NAND flash-yellow
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~Lyssa

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jessicarnc wrote:
Ok thanks, Had me worried. Anything I can do to stop them?
Depending on who provides your email service, you may be able to set up a filter or server-side rule and dump them to trash or junk folders. As long as there is some consistency in address domain, header or content you can use as a filter, you may be able to make a general enough rule to catch all or most of them.
Log in to your email account online and see what, if any, options your service provider offers. One of my own domain emails started getting a ton of spam this year but I now have a pretty comprehensive set of rules for it, plus my hosting service's default junk-mail filter, so that about 99% of them no go directly to SPAM.
If using iCloud, you can create filters if you login to iCloud mail via a web browser.

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There are no Mac viruses, only malware that requires your assistance to get installed. For more on this, see:
http://www.reedcorner.net/guides/macvirus
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(Note that my pages contain links to other pages that promote my services, and this should not be taken as an endorsement of my services by Apple.)

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I think my account was hacked. Someone both something in UK and I'm in Ireland. I got a receipt. What do I do?

If in doubt, change your password: http://iforgot.apple.com.

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I think my phone is hacked

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