I think my Qosmio has a virus: please help me
Hello, I have a Toshiba Qosmio laptop, and it has worked perfectly for 2 years. But about 2-3 months ago, it started acting very strange. Random music that is NOT anything I have in my Media Player or Music Library will start playing. It just happened a few minutes ago when I was watching a DVD. Nothing else was running, just the Toshiba DVD Player. The random music also happens sometimes when I just start the machine.
Also, my computer will not go on the Internet anymore. That web tries to pull up, then it just freezes, and I have to start the task manager to end it. It's driving me crazy!
Now, I have already sent it in to Toshiba repair services, and they sent it back & said there were no problems found. So that was a big waste of time. So now I'm looking for some real help.
I had Norton Anti-Virus installed, and when I first ran it, it found a Trojan Gen 2, I believe? This was over a year ago, so I don't remember exactly what it was called. Every other time I ran Norton, all it ever found were tracking cookies. I also had Spybot Search & Destroy, but it never seemed to find anything either.
I don't know what else to do... I am NOT computer savvy at all, and what I've done above is about as good as my knowledge gets. Please help me... I really love my laptop, and want to fix it somehow.
*Edit to add: it is an X505-Q885, and has Windows 7, if that helps at all.
Thank you, AJ
MyQosmio wrote:
I don't know what else to do... I am NOT computer savvy at all, and what I've done above is about as good as my knowledge gets. Please help me... I really love my laptop, and want to fix it somehow.
*Edit to add: it is an X505-Q885, and has Windows 7, if that helps at all.
Thank you, AJ
You can always try the system restore back in time, of which is but one solution, when computer was working without problems. (Start>Control Panel>System and Security>Action Center>There are also many other options for trouble shooting your computer besides restoring to a previous time.)
There’s, of course, always one option, not a first option but I use on my Qosmio X505 many times. Program files gets corrupted, virus attacks, or conflicts in programs, after simple solutions do not work, instead of spending hours trying various remedies, I restart my computer with original factory setting. (This usually happens to my computer after updates.)
I use the recovery disk. If you use this method you have to have all files backed up, because your hard drive is going to be wiped clean. Moreover, you will be spending hours updating and putting back your programs back to the computer. You should read MY TOSHIBA program file and USER GUIDE, pg. 61, if you decide to do this.
Similar Messages
-
Please...I cant find my ipod and i think my friend has it so please help me!!!????!?!?!
Please help me i cant find my ipod touch and i think my friend has it please help me any tips?!?!?!
Gently ask our friend
- If you previously turned on FIndMyiPod on the iPod in Settings>iCloud and wifi is on and connected go to iCloud: Find My iPhone, sign in and go to FIndMyiPhone. If the iPod has been restored it will never show up.
- You can also wipe/erase the iPod and have the iPod play a sound via iCloud.
- If not shown, then you will have to use the old fashioned way, like if you lost a wallet or purse.
- Change the passwords for all accounts used on the iPod and report to police
- There is no way to prevent someone from restoring the iPod (it erases it) using it unless you had iOS 7 on the device. With iOS 7, one has to enter the Apple ID and password to restore the device.
- Apple will do nothing without a court order
Reporting a lost or stolen Apple product
- iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number -
Last night, I saw my iPhone on the table in front of me and twice it made phone calls on its own. I just watched it make the outgoing call as it sat in front of me. Should I think that it has a virus? What should I do about it?
Also, it's been a little quirky lately: slow to respond to key pad touching and making it impossible to delete Apps?
Should I try wiping it and restoring it to factory settings?
Thank you.
BenIt isn't a virus.
I would try the Restore from backup first and if that does not help try a Restore as a new iPhone. -
I opened a spam e-mail, I think my phone has a virus how do I get it off? HELP!
I opened a spam e-mail, I think my phone has a virus how do I get it off? HELP!
It was an email about a video I posted on youtube. It said "the video you posted under your account has been approved and posted. Click link to see the video" but I didn't post any video so I clicked the link on my phone and it took me to a page that was not youtube so I immediately closed the window went to my settings and deleted cookies and history. Later I tried to login to one of my banking app and it kept saying loading for about 5 min before I exited the app then tried again and then it wouldn't even let me log in.
-
is there a way of wiping ALL Safari data, i.e. restoring Safari ? I think my Safari has a virus..as every time I open it, a web page called 'search quick' comes up. Its bombarded my Safari with constant pop up adverts almost every time I click!
There is no need to download anything to solve this problem. You may have installed a variant of the "VSearch" ad-injection malware. Follow Apple Support's instructions to remove it.
If you have trouble following those instructions, see below.
Malware is always changing to get around the defenses against it. This procedure works as of now, as far as I know. It may not work in the future. Anyone finding this comment a few days or more after it was posted should look for a more recent discussion, or start a new one.
The VSearch malware tries to hide itself by varying the names of the files it installs. To remove it, you must first identify the naming pattern.
Triple-click the line below on this page to select it, then copy the text to the Clipboard by pressing the key combination command-C:
/Library/LaunchDaemons
In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
A folder named "LaunchDaemons" may open. Look inside it for two files with names of the form
com.something.daemon.plist
and
com.something.helper.plist
Here something is a variable string of characters, which can be different in each case. So far it has always been a string of letters without punctuation, such as "cloud," "dot," "highway," "submarine," or "trusteddownloads." Sometimes it's a meaningless string such as "e8dec5ae7fc75c28" rather than a word. Sometimes the string is "apple," and then you must be especially careful not to delete the wrong files, because many built-in OS X files have similar names.
If you find these files, leave the LaunchDaemons folder open, and open the following folder in the same way:
/Library/LaunchAgents
In this folder, there may be a file named
com.something.agent.plist
where the string something is the same as before.
If you feel confident that you've identified the above files, back up all data, then drag just those three files—nothing else—to the Trash. You may be prompted for your administrator login password. Close the Finder windows and restart the computer.
Don't delete the "LaunchAgents" or "LaunchDaemons" folder or anything else inside either one.
The malware is now permanently inactivated, as long as you never reinstall it. You can stop here if you like, or you can remove two remaining components for the sake of completeness.
Open this folder:
/Library/Application Support
If it has a subfolder named just
something
where something is the same string you saw before, drag that subfolder to the Trash and close the window.
Don't delete the "Application Support" folder or anything else inside it.
Finally, in this folder:
/System/Library/Frameworks
there may an item named exactly
v.framework
It's actually a folder, though it has a different icon than usual. This item always has the above name; it doesn't vary. Drag it to the Trash and close the window.
Don't delete the "Frameworks" folder or anything else inside it.
If you didn't find the files or you're not sure about the identification, post what you found.
If in doubt, or if you have no backups, change nothing at all.
The trouble may have started when you downloaded and ran an application called "MPlayerX." That's the name of a legitimate free movie player, but the name is also used fraudulently to distribute VSearch. If there is an item with that name in the Applications folder, delete it, and if you wish, replace it with the genuine article from mplayerx.org.
This trojan is often found on illegal websites that traffic in pirated content such as movies. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow. Never install any software that you downloaded from a bittorrent, or that was downloaded by someone else from an unknown source.
In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
Then, still in System Preferences, open the App Store or Software Update pane and check the box marked
Install system data files and security updates (OS X 10.10 or later)
or
Download updates automatically (OS X 10.9 or earlier)
if it's not already checked. -
I think my computer has a virus, when I get on the Internet, ads will pop up all the time, I think it is called adware? Also pages will pop up saying something along the lines of my computer is at risk for some security issue. What should I do?
Remove Browser Pop-up Problems
AdwareMedic
Adblock Plus 1.8.9
remove adware that displays pop-up ads and graphics on your Mac
Helpful Links Regarding Malware Problems
If you are having an immediate problem with ads popping up see The Safe Mac » Adware Removal Guide and AdwareMedic. If you require anti-virus protection Thomas Reed recommends using ClamXAV. (Thank you to Thomas Reed for this recommendation.)
Open Safari, select Preferences from the Safari menu. Click on Extensions icon in the toolbar. Disable all Extensions. If this stops your problem, then re-enable them one by one until the problem returns. Now remove that extension as it is causing the problem.
The following comes from user stevejobsfan0123. I have made minor changes to adapt to this presentation.
Fix Some Browser Pop-ups That Take Over Safari.
Common pop-ups include a message saying the government has seized your computer and you must pay to have it released (often called "Moneypak"), or a phony message saying that your computer has been infected, and you need to call a tech support number (sometimes claiming to be Apple) to get it resolved. First, understand that these pop-ups are not caused by a virus and your computer has not been affected. This "hijack" is limited to your web browser. Also understand that these messages are scams, so do not pay any money, call the listed number, or provide any personal information. This article will outline the solution to dismiss the pop-up.
Quit Safari
Usually, these pop-ups will not go away by either clicking "OK" or "Cancel." Furthermore, several menus in the menu bar may become disabled and show in gray, including the option to quit Safari. You will likely have to force quit Safari. To do this, press Command + option + esc, select Safari, and press Force Quit.
Relaunch Safari
If you relaunch Safari, the page will reopen. To prevent this from happening, hold down the 'Shift' key while opening Safari. This will prevent windows from the last time Safari was running from reopening.
This will not work in all cases. The shift key must be held at the right time, and in some cases, even if done correctly, the window reappears. In these circumstances, after force quitting Safari, turn off Wi-Fi or disconnect Ethernet, depending on how you connect to the Internet. Then relaunch Safari normally. It will try to reload the malicious webpage, but without a connection, it won't be able to. Navigate away from that page by entering a different URL, i.e. www.apple.com, and trying to load it. Now you can reconnect to the Internet, and the page you entered will appear rather than the malicious one. -
My iphone 3g is not charging and the middle button has stoped working please help. My phone has no power now an i need help
For a broken home button you can find your options here http://www.apple.com/support/service/
-
Once I downloaded the new IOS 5.0 I've lost all of my photos that were stored on my PC, and I no longer have access to them on the IPOD. Cannot figure out what has happened. Please help.
Thanks lllaass, but I am not computer literate and do not understand exactly what it is I am supposed to do. All of my photos were stored on Microsoft Windows Live Photo Gallery. When I now access the gallery the only thing that is there are the folders with the title of the folders. The pictures that were in those folders are now gone. I can no longer access them on my IPOD either. My photo library on my IPOD is now empty.
Thanks again for your help. -
My ipod was acting up, it wouldnt sync any new songs purchased after i updated my itunes. So i thought okay i will restore it, and sync everything back, so i restored it and now it tries until a message saying 'The ipod 'IPOD' could not be restored. An unknown error occurred. (14)'
I have tried to sync the same library onto an older ipod and the same thing has occurred.
Please help i dont like not have my music!!!!!!!
Thanks.Sure it will.
What happens when you connect your device and try to sync? -
TS2446 Hi,My Apple ID has been disabled Please help Thank you
Hi,My Apple ID has been disabled Please help Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you
If changing your password does not solve then contact itunes support
-
I just downloaded itunes to my windows xp and now EVERYTHING is abit blurry. Its not a virus.Please help?
I just downloaded itunes to my windows xp and now EVERYTHING is abit blurry. Its not a virus.Please help?
-
I can't open my email app in my iphone 5 I have tray every think written here and nothing happen please help
yeah i plugged in my iphone to my computer and itunes does not even notice that i plugged it in.
-
I'm trying to reset my ipad from ITunes after i disabled it but it keeps telling me that it can't complete it because it has a passcode please help!!
FORCE IPAD INTO RECOVERY MODE
1. Turn off iPad
2. Turn on computer and launch iTunes (make sure you have the latest version of iTune)
3. Plug USB cable into computer's USB port
4. Hold Home button down and plug the other end of cable into docking port.
DO NOT RELEASE BUTTON until you see picture of iTunes and plug
5. Release Home button.
ON COMPUTER
6. iTunes has detected iPad in recovery mode. You must restore this iPad before it can be used with iTunes.
7. Select "Restore iPad"...
Note:
1. Data will be lost if you do not have backup
2. You must follow step 1 to step 4 VERY CLOSELY. -
My screen won't work, i have tried turning it off but i cant swipe the power down button because my screen doesnt work. I have only had my iphone 4s for one day and this has happened, someone please help me.
Did the trick! Not sure what I did to cause the screen to go numb, but this worked perfectly!!! I cleaned the screen and must have inadvertently selected something that locked the screen. This perfect solution kept me from having to run to the Apple Store. Many thanks.
-
I changed my Apple ID and password and now it says the ID has been dissabled, please help
i need help with ipod touch 2g. i changed the apple id and password and now it says the id has been dissabled.
please help.Try resetting your passord. See:
Apple ID: "This Apple ID has been disabled for security reasons" alert appears
Next contact iTunes
Apple - Support - iTunes - Contact Us
Maybe you are looking for
-
Access to Entity Service from Portal Application
Hi Experts, I have a hybrid application which will be making use of both Web Dynpro and Portal Applications. I decided to use Entity Services to store my back-end data and can access it fine from the Web Dynpro project. I have included the public par
-
I have tried uninstalling and reinstalling iTunes 15 times regarding the latest release and still get the MSVCR80.dll and Error 7 (Windows error 126) messages. I have tried moving the dll filesincluding the QTMovie dll file to now avail. Can anyone
-
Is it not possible to give the select single field without an into clause
Hi, i have to check whether my input value( only one filed) is available in the table. for eg i need to check whether company code is available in the table t001. then i will give . data lv_bukrs type t001-bukrs. lv_bukrs = 1010. select single bukrs
-
New contacts are syncing between Outlook and iPhone but existing contacts on iPhone are not showing up in Outlook. How do I get them to sync and into Outlook?
-
Safari 6.0.5 crashes on google color palettes
Hello! My Safari 6.0.5 crashes when I try to use color palettes of google service (google docs and gmail). Last error log is here http://goo.gl/WqAbGM I tried to change a color of one of my gmail labels. Safari crashes when I use google docs and try