I think the latest ipod updater is broken...I don't recommend using it.

Hi all,
I had ipod 30 gig video number 1. It would lock up and couldn't be reset so you had to wait for the battery to die to charge it up to use it again. Then it started skipping tracks. Then one day, post an update attempt of the firmware, the dreaded folder with an exclamation mark came up.
Well I finally managed to get the updater to try to restore it only to have it come back with 'firmware update failure - disc write error'. I figured it was just that the hardrive was toast.
So I took it to the Apple care center and got ipod 30 gig video number 2 replacement! Yea!
Brought it home, plug it in to charge a bit - said do not disconnect for a couple hours so I finally disconnected it. I could see the menus so it was working at this point.
Then I ran THE DREADED IPOD UPDATER!
Firmware update failure - disc write error!!!!!! AGAIN!!!!
Boom, right back to where I was with the first one. Can only either get 1) the folder of doom (explamation mark folder) or 2) disc mode; do not disconnect to show up.
Itunes 6.05 (reinstalled several times at this point) wont see it.
Ipod updater will come back with 'cannot continue because another app is using the the ipod' - except it has given me this message even when the ipod is not connnected!
I have tried pluggin in ipod with just itunes going, just the updater going, nothing going and starting itunes and nothing going and starting the updater. I have swapped the usb cable. I have stood on my head and whistled a tune.
Nothing works.
I have gone thru the 'when your itunes does not see your ipod while windows does page' to no avail. I am not going to reinstall windows on a machine that is working perfectly well. Basically, these issues all started when I downloaded the newest ipod updater.
I am going to see if I can get an older copy or something but this is downright ridiculous. I have spent basically 3 hours tonight shutdown/restarting and searching for the phone number to call for my 90 days or support call to no avail on the website.
So, good luck people, you are going to need it!
ipod video 30 gigs   Windows XP Pro   dual opteron 244, 2 gig ram, 15k scsi drive
  Windows XP Pro   dual opteron 244, 2 gig ram, 15k scsi drive
  Windows XP Pro   dual opteron 244, 2 gig ram, 15k scsi drive
  Windows XP Pro   dual opteron 244, 2 gig ram, 15k scsi drive

Hey there,
So I finally got the itunes 6.05 installed on the office machine as well as the ipodupdater 6/28/06.
I started itunes. I started the updater and it said hook up an ipod to update. I hooked up the ipod and after a bit (1 minute) I was given the option to restore (but not update). I choose restore and after about 2 mins it was restored and progress bar on ipod had moved as well as on the main computer screen. Then it showed the menu briefly (yea!) but then went to do not disconnect mode (boo). Fortunately, after another few minutes I was given the option to name the ipod on the main computer and then after that the ipod went back to its menu screen so I quick unplugged it.
So now I am back where I was when I took it from the shop the other day. Now to see if I can get songs on it tonight at home.

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