I think Verizon does nothing, but put keep telling you they will keep looking into it for another few days...

I sent a Droid Bionic in because it was not working they said they would fix it..they said the screen was damaged and is now trying to charge me 400.00 for a phone they have thet I already paid 250.00 for at the store I have insurance on it..I called them I paid my deductable and another one was shipped to me in the mean time Verizon talked me into buying an IPhone which I told them I want the one that you speak to it and it speaks back they sent me the wrong phone...It is the IPhoneS? I'm guess, but I ordered it over the phone when I went into the store to tell them they told me that was my fault for ordering it over the phone becasue people in the call center are not really sales people that's why you should come into the store (I worked for a call center was a senior agent it was my job to make sure all of my sales associates knew all of our products even being in a call center) and now I have been disputing this charge of the 400.  that such I am such a great custumer to them and trusted them I allowed them to automatically deduct from my account....I have never been late in the many years I have been a Verzon custumer have been one for about 5 years or so that is all about to change they just want to keep telling me they will call me in a few days and let me know or 7 to 10 day I  spoke to a lady Anne who saw clearly everything in notes where I should be credited and still wasn't so  tomorrow I'm calling to find out how to get out of my contract and just to let you know Sprint is offering some really good dealls right now...We have had enough and I'm going to report them to the better business bureau I have times, dates, and who I spoke to and most of the time how mistreated I was I am  so disapointed in  Verizon and I won't be the only one switching I have many friends  and family who have had issues with and I said enough is enough and I know at least 4 families following me if I switch..or Verizon doesn't start treating their customers with respect and stop trying to rip  us off like were fools.  There are a lot of other companies out there that welcome our business and have better deals.  >Personal info removed<

I feel your pain!

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