I though I purchased a new mac book pro a year ago. After inserting serial

I though I purchased a new mac book pro a year ago. After inserting serial # for technical assistance I find out that my macbook was manufactured over 5 years ago. I'm confused and shocked with this inf. Note: My macbook pro was purchased at B&H. Also, the reason I was trying to get assistance is I'm not able to send attached files via email from my macbook.

Model Name:          MacBook Pro
Model Identifier:          MacBookPro8,2
Processor Name:          Intel Core i7
Processor Speed:          2.2 GHz
Number of Processors:          1
Total Number of Cores:          4
L2 Cache (per Core):          256 KB
L3 Cache:          6 MB
Memory:          4 GB
Boot ROM Version:          MBP81.0047.B27
SMC Version (system):          1.69f3
Serial Number (system): __________________
Hardware UUID:          A83FD2A4-6D9F-5E25-9E0A-4D441A35101F
Sudden Motion Sensor:
State:          Enabled
I'm learning, thanks

Similar Messages

I already have a apple ID for my iphone5. And recently I have purchased a new mac book pro.

I already have a apple ID for my iphone5. And recently I have purchased a new mac book pro.
My questions are that
1: Should I use a existing apple ID or create a new one?
2: If using my existing apple ID, then will there be any issue at later stages?
3: How will I be able to share the data between my existing iphone5 & new mac book?
4: Or will it be better to create a new apple ID for my newly purchase mac book pro?
Please suggest?

Use the existing Apple ID, so you can sync your data between your phone and your Mac.
No.
iCloud does the job for you. Both your iPhone and your Mac should have asked you to enable it during their first setup. See -> http://www.apple.com/icloud/setup/
You do not have to create a new Apple ID for your MacBook Pro. If you do that, you may have problems syncing your purchases.

Have just purchased a new mac book pro, am now having issues syncing my apps to my new mac?

Have just purchased a new mac book pro, am now having issues syncing my apps to my new mac?

Welcome to Apple Support Communities
You already have got OS X Mavericks installed (the Keynote, Pages and Numbers versions available in the Mac App Store are only compatible with OS X Mavericks).
You have got a Late 2013 MacBook Pro, which uses a special OS X Mavericks version that is not available in the Mac App Store. This is the reason why the Mac App Store is not compatible with OS X Mavericks even if you are using it. This will be fixed in OS X 10.9.1, when your Mac uses the same Mavericks version as all other Macs.
Until then, you can reinstall OS X through OS X Recovery > http://support.apple.com/kb/HT4718

I have purchased a new mac book pro and I'm trying to install CS6 from old mac. I have installed cs6 upgrade but, software is asking for cs4 number which is not being accepted.

I have purchased a new mac book pro and I'm trying to install CS6 from old mac. I have installed cs6 upgrade but, software is asking for cs4 number which is not being accepted.

I should add that it's an HP photosmart 4280.I found it online and it shows the Mac 0SX operating system.

I purchased a new mac book pro,how can I transfer my music library from my old mac book pro?

I purchased a new mac book pro, how do transfer my music library from my old mac book pro to the new one?

Use the Migration Assistant app.

Purchased a new mac book pro - how to update to Lion os freely

I had purchased a new Mac Book Pro 13 inch on 22nd August 11 - I want to make use of the facility of free upgrade of the OS running in the machine (Snow leapord) to the latest OS Lion. Kindly guide me as when i go through the application store route it is asking for me to pay the USD 29.99

Here you go, http://www.apple.com/macosx/uptodate/

I have purchased my new mac book pro retina display 2 weeks , should i get mountain lion upgrade for free !!! and how to claim that ??

i have purchased my new mac book pro retina display 2 weeks , should i get mountain lion upgrade for free !!! and how to download my free copy..?

i'm from Australia, i have used your link to register , when i have given my details, its showing my country is United states.. is there any separete link form AUS?
cheers.
john

Hi everyone. I bought my Mac Book Pro 2 years ago and it has had problems since. Did they sell me a faulty netbook?

Hi everyone. I bought my Mac Book Pro 2 years ago and it has had problems since.
Did they sell me a faulty one?

They say it happens with laptops
Well... yes... it can happen with all computers, but that's certainly not a resolution. Are you working directly with Apple or a different service provider? If something (Word) has not been working since day one... even after repairs, then they haven't fixed it (provided you told them about the problem).
Basically, as others have said... if you've been getting the service you've described directly from Apple, I would give them a call and express your concern. You're in good shape while your warranty is still effective. Get them to fix it to your satisfaction. If something isn't working as it should, don't be afraid to say something.

I have just purchased a new mac book pro, and transferred my files from my old macbook. however all the song in my iTunes library have lost their ratings

lost ratings from itunes libarary following transfer to new mac book pro

[user]/Music/iTunes
You'll find the library files there.
iTunes Library Extras.itdb
iTunes Library Genius.itdb
iTunes Library.itl
iTunes Music Library.xml
THOSE files contain your Library information, and the need to be moved to the same folder on the new Mac.

I bought my mac book pro 4 years ago and it is really slow now. I have downloaded Etrecheck after reading some threads on here and here are the results

I got my MacBook Pro 4 years ago and its getting really slow.
After reading dome threads on this site i downloaded Etrecheck and here are the results.
Any help would be greatly appreciated.
EtreCheck version: 2.1.8 (121)
Report generated 21 March 2015 9:41:28 PM AEDT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
    MacBook Pro (15-inch, Mid 2010) (Technical Specifications)
    MacBook Pro - model: MacBookPro6,2
    1 2.4 GHz Intel Core i5 CPU: 2-core
    4 GB RAM
        BANK 0/DIMM0
            2 GB DDR3 1067 MHz ok
        BANK 1/DIMM0
            2 GB DDR3 1067 MHz ok
    Bluetooth: Old - Handoff/Airdrop2 not supported
    Wireless: en1: 802.11 a/b/g/n
    Battery Health: Normal - Cycle count 814
Video Information: ℹ️
    NVIDIA GeForce GT 330M - VRAM: 256 MB
        Color LCD 1440 x 900
        spdisplays_display_connector
    Intel HD Graphics - VRAM: 288 MB
        spdisplays_display_connector
System Software: ℹ️
    Mac OS X 10.6.8 (10K549) - Time since boot: one day 2:7:40
Disk Information: ℹ️
    TOSHIBA MK3255GSXF disk0 : (298.09 GB)
        - (disk0s1) <not mounted> : 210 MB
        Macintosh HD (disk0s2) / : 319.73 GB (150.44 GB free)
    MATSHITADVD-R   UJ-898
USB Information: ℹ️
    Apple Inc. BRCM2070 Hub
        Apple Inc. Bluetooth USB Host Controller
    Apple Internal Memory Card Reader
    Apple Inc. Apple Internal Keyboard / Trackpad
    Apple Computer, Inc. IR Receiver
    Apple Inc. Built-in iSight
Configuration files: ℹ️
    /etc/hosts - Count: 31
Kernel Extensions: ℹ️
        /Library/Application Support/MacKeeper/AntiVirus.app
    [not loaded]    com.zeobit.kext.AVKauth (2.3.3 - SDK 10.8) [Click for support]
    [not loaded]    com.zeobit.kext.Firewall (2.3.3 - SDK 10.8) [Click for support]
        /System/Library/Extensions
    [not loaded]    com.devguru.driver.SamsungComposite (1.2.63 - SDK 10.6) [Click for support]
    [not loaded]    com.leapfrog.codeless.kext (2) [Click for support]
    [not loaded]    com.leapfrog.driver.LfConnectDriver (1.11.1 - SDK 10.10) [Click for support]
    [not loaded]    com.wibu.codemeter.CmUSBMassStorage (1.0.7) [Click for support]
        /System/Library/Extensions/ssuddrv.kext/Contents/PlugIns
    [not loaded]    com.devguru.driver.SamsungACMControl (1.2.63 - SDK 10.6) [Click for support]
    [not loaded]    com.devguru.driver.SamsungACMData (1.2.63 - SDK 10.6) [Click for support]
    [not loaded]    com.devguru.driver.SamsungMTP (1.2.63 - SDK 10.5) [Click for support]
    [not loaded]    com.devguru.driver.SamsungSerial (1.2.63 - SDK 10.6) [Click for support]
Problem System Launch Daemons: ℹ️
    [running]    com.wibu.CodeMeter.Server.plist [Click for support]
    [not loaded]    org.samba.winbindd.plist [Click for support]
Launch Agents: ℹ️
    [not loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
    [loaded]    com.adobe.CS5ServiceManager.plist [Click for support]
    [loaded]    com.google.keystone.agent.plist [Click for support]
    [running]    com.hp.devicemonitor.plist [Click for support]
    [loaded]    com.hp.messagecenter.launcher.plist [Click for support]
Launch Daemons: ℹ️
    [loaded]    com.adobe.fpsaud.plist [Click for support]
    [loaded]    com.adobe.SwitchBoard.plist [Click for support]
    [loaded]    com.google.keystone.daemon.plist [Click for support]
    [loaded]    com.leapfrog.connect.authdaemon.plist [Click for support]
    [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]
    [loaded]    com.skype.skypeinstaller.plist [Click for support]
    [running]    com.zeobit.MacKeeper.AntiVirus.plist [Click for support]
User Launch Agents: ℹ️
    [loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
    [loaded]    com.adobe.ARM.[...].plist [Click for support]
    [loaded]    com.adobe.ARM.[...].plist [Click for support]
    [running]    com.akamai.single-user-client.plist [Click for support]
    [failed]    com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist [Click for details]
    [running]    com.leapfrog.connect.monitor.plist [Click for support]
    [running]    com.spotify.webhelper.plist [Click for support]
    [failed]    com.zeobit.MacKeeper.Helper.plist [Click for support] [Click for details]
User Login Items: ℹ️
    LOGINserver    Application (/Library/Printers/Brother/Utilities/Server/LOGINserver.app)
    InstUtilLaunch    Application (/Library/Printers/Brother/Utilities/InstallUtility.app/Contents/Resources/Inst UtilLaunch.app)
Internet Plug-ins: ℹ️
    o1dbrowserplugin: Version: 5.38.6.0 - SDK 10.8 [Click for support]
    OVSHelper: Version: 1.1 [Click for support]
    OfficeLiveBrowserPlugin: Version: 12.2.9 [Click for support]
    net.juniper.DSSafariExtensions: Version: Unknown [Click for support]
    Silverlight: Version: 4.0.60129.0 [Click for support]
    FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
    DivXBrowserPlugin: Version: 2.1 [Click for support]
    Flash Player: Version: 16.0.0.305 - SDK 10.6 Outdated! Update
    iPhotoPhotocast: Version: 7.0 - SDK 10.7
    googletalkbrowserplugin: Version: 5.38.6.0 - SDK 10.8 [Click for support]
    QuickTime Plugin: Version: 7.6.6
    AdobePDFViewer: Version: 10.0.3 [Click for support]
    SharePointBrowserPlugin: Version: 14.0.0 [Click for support]
    JavaAppletPlugin: Version: 13.9.8 - SDK 10.6 Check version
Safari Extensions: ℹ️
    Searchme [Adware! - Remove]
    DivX Plus Web Player HTML5 <video>
Audio Plug-ins: ℹ️
    iSightAudio: Version: 7.6.6
3rd Party Preference Panes: ℹ️
    Akamai NetSession Preferences [Click for support]
    CodeMeter [Click for support]
    DivX [Click for support]
    Flash Player [Click for support]
    Growl [Click for support]
Time Machine: ℹ️
    Time Machine information requires OS X 10.7 "Lion" or later.
Top Processes by CPU: ℹ️
        14%    firefox
         5%    WindowServer
         0%    ps
         0%    fontd
         0%    DirectoryService
Top Processes by Memory: ℹ️
    528 MB    firefox
    176 MB    Finder
    159 MB    AntiVirus
    112 MB    WindowServer
    82 MB    mds
Virtual Memory Information: ℹ️
    1.07 GB    Free RAM
    1.29 GB    Active RAM
    1.01 GB    Inactive RAM
    784 MB    Wired RAM
    962 MB    Page-ins
    3 MB    Page-outs
Diagnostics Information: ℹ️
    Mar 20, 2015, 07:32:46 PM    Self test - passed

Hardware Information: ℹ️
    MacBook Pro (15-inch, Mid 2010) (Technical Specifications)
    MacBook Pro - model: MacBookPro6,2
    1 2.4 GHz Intel Core i5 CPU: 2-core
    4 GB RAM
        BANK 0/DIMM0
            2 GB DDR3 1067 MHz ok
        BANK 1/DIMM0
            2 GB DDR3 1067 MHz ok
    Bluetooth: Old - Handoff/Airdrop2 not supported
    Wireless: en1: 802.11 a/b/g/n
    Battery Health: Normal - Cycle count 814
***Hardware looks fine
***Increasing the RAM can always help with slowness issues
Video Information: ℹ️
    NVIDIA GeForce GT 330M - VRAM: 256 MB
        Color LCD 1440 x 900
        spdisplays_display_connector
    Intel HD Graphics - VRAM: 288 MB
        spdisplays_display_connector
***Looks fine
System Software: ℹ️
    Mac OS X 10.6.8 (10K549) - Time since boot: one day 2:7:40
***You are running an Operating system over 4 years old but it shouldn't effect the speed of your computer
Disk Information: ℹ️
    TOSHIBA MK3255GSXF disk0 : (298.09 GB)
        - (disk0s1) <not mounted> : 210 MB
        Macintosh HD (disk0s2) / : 319.73 GB (150.44 GB free)
    MATSHITADVD-R   UJ-898
***Looks fine
USB Information: ℹ️
    Apple Inc. BRCM2070 Hub
        Apple Inc. Bluetooth USB Host Controller
    Apple Internal Memory Card Reader
    Apple Inc. Apple Internal Keyboard / Trackpad
    Apple Computer, Inc. IR Receiver
    Apple Inc. Built-in iSight
Configuration files: ℹ️
    /etc/hosts - Count: 31
***Looks fine
Kernel Extensions: ℹ️
        /Library/Application Support/MacKeeper/AntiVirus.app
    [not loaded]    com.zeobit.kext.AVKauth (2.3.3 - SDK 10.8) [Click for support]
    [not loaded]    com.zeobit.kext.Firewall (2.3.3 - SDK 10.8) [Click for support]
        /System/Library/Extensions
    [not loaded]    com.devguru.driver.SamsungComposite (1.2.63 - SDK 10.6) [Click for support]
    [not loaded]    com.leapfrog.codeless.kext (2) [Click for support]
    [not loaded]    com.leapfrog.driver.LfConnectDriver (1.11.1 - SDK 10.10) [Click for support]
    [not loaded]    com.wibu.codemeter.CmUSBMassStorage (1.0.7) [Click for support]
        /System/Library/Extensions/ssuddrv.kext/Contents/PlugIns
    [not loaded]    com.devguru.driver.SamsungACMControl (1.2.63 - SDK 10.6) [Click for support]
    [not loaded]    com.devguru.driver.SamsungACMData (1.2.63 - SDK 10.6) [Click for support]
    [not loaded]    com.devguru.driver.SamsungMTP (1.2.63 - SDK 10.5) [Click for support]
    [not loaded]    com.devguru.driver.SamsungSerial (1.2.63 - SDK 10.6) [Click for support]
***I'm honestly not super familiar with most kernal extensions but I do see you have MacKeeper running which can slow the computer down
****** This next section talks about Launch agents and Launch Daemons.
****Something to keep in mind is that when you first get the computer that all of these folders are empty and the files in them are all third party.
****If you want to see if the system runs better without them Shut the computer down and turn it on while holding the shift key
****This will put the computer into safemode which turns off third party files and extensions and does not let any launch agent/daemons files run.
Problem System Launch Daemons: ℹ️
    [running]    com.wibu.CodeMeter.Server.plist [Click for support]
    [not loaded]    org.samba.winbindd.plist [Click for support]
Launch Agents: ℹ️
    [not loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
    [loaded]    com.adobe.CS5ServiceManager.plist [Click for support]
    [loaded]    com.google.keystone.agent.plist [Click for support]
    [running]    com.hp.devicemonitor.plist [Click for support]
    [loaded]    com.hp.messagecenter.launcher.plist [Click for support]
***This is the root launch agent folder
***I'd remove all but the first three
Launch Daemons: ℹ️
    [loaded]    com.adobe.fpsaud.plist [Click for support]
    [loaded]    com.adobe.SwitchBoard.plist [Click for support]
    [loaded]    com.google.keystone.daemon.plist [Click for support]
    [loaded]    com.leapfrog.connect.authdaemon.plist [Click for support]
    [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]
    [loaded]    com.skype.skypeinstaller.plist [Click for support]
    [running]    com.zeobit.MacKeeper.AntiVirus.plist [Click for support]
***This is the root Launch Daemons folder
***I'd only keep com.adobe.fpsaud.plist and com.microsfot.office.licensing.helper.plist all the others will reinstall them selves if needed.
User Launch Agents: ℹ️
    [loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
    [loaded]    com.adobe.ARM.[...].plist [Click for support]
    [loaded]    com.adobe.ARM.[...].plist [Click for support]
    [running]    com.akamai.single-user-client.plist [Click for support]
    [failed]    com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist [Click for details]
    [running]    com.leapfrog.connect.monitor.plist [Click for support]
    [running]    com.spotify.webhelper.plist [Click for support]
    [failed]    com.zeobit.MacKeeper.Helper.plist [Click for support] [Click for details]
***This is your users Launch Agent folder
***I'd remove everything here
User Login Items: ℹ️
    LOGINserver    Application (/Library/Printers/Brother/Utilities/Server/LOGINserver.app)
    InstUtilLaunch    Application (/Library/Printers/Brother/Utilities/InstallUtility.app/Contents/Resources/Inst UtilLaunch.app)
Internet Plug-ins: ℹ️
    o1dbrowserplugin: Version: 5.38.6.0 - SDK 10.8 [Click for support]
    OVSHelper: Version: 1.1 [Click for support]
    OfficeLiveBrowserPlugin: Version: 12.2.9 [Click for support]
    net.juniper.DSSafariExtensions: Version: Unknown [Click for support]
    Silverlight: Version: 4.0.60129.0 [Click for support]
    FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
    DivXBrowserPlugin: Version: 2.1 [Click for support]
    Flash Player: Version: 16.0.0.305 - SDK 10.6 Outdated! Update
    iPhotoPhotocast: Version: 7.0 - SDK 10.7
    googletalkbrowserplugin: Version: 5.38.6.0 - SDK 10.8 [Click for support]
    QuickTime Plugin: Version: 7.6.6
    AdobePDFViewer: Version: 10.0.3 [Click for support]
    SharePointBrowserPlugin: Version: 14.0.0 [Click for support]
    JavaAppletPlugin: Version: 13.9.8 - SDK 10.6 Check version
Safari Extensions: ℹ️
    Searchme [Adware! - Remove]
    DivX Plus Web Player HTML5 <video>
***The first extension in safari is adware and can be uninstalled
***The second one is a video web player and you could probably remove that as well but it wont effect your speed
Audio Plug-ins: ℹ️
    iSightAudio: Version: 7.6.6
3rd Party Preference Panes: ℹ️
    Akamai NetSession Preferences [Click for support]
    CodeMeter [Click for support]
    DivX [Click for support]
    Flash Player [Click for support]
    Growl [Click for support]
Time Machine: ℹ️
    Time Machine information requires OS X 10.7 "Lion" or later.
Top Processes by CPU: ℹ️
        14%    firefox
         5%    WindowServer
         0%    ps
         0%    fontd
         0%    DirectoryService
Top Processes by Memory: ℹ️
    528 MB    firefox
    176 MB    Finder
    159 MB    AntiVirus
    112 MB    WindowServer
    82 MB    mds
Virtual Memory Information: ℹ️
    1.07 GB    Free RAM
    1.29 GB    Active RAM
    1.01 GB    Inactive RAM
    784 MB    Wired RAM
    962 MB    Page-ins
    3 MB    Page-outs
Diagnostics Information: ℹ️
    Mar 20, 2015, 07:32:46 PM    Self test - passed
***Everything else seems fine

Hello, I purchased a new Mac Book Pro and performed the Sync feature to migrate my bookmarks. Everything worked yesterday, but today they have disappeared.

After performing the sync yesterday, I deleted my bookmarks on my old computer, because I am going to be giving it to my wife to use and wanted to let her create her own bookmarks. Today, when I opened Firefox on my new computer, all of my favorites had disappeared. Please help! I had all of my business bookmarks on there yesterday, but I need help recovering them.
Thank you!

Shut off Sync on the old computer!
Then restore a backup on the new one. <br />
https://support.mozilla.com/en-US/kb/Lost+Bookmarks

I had to buy a new Mac Book Pro. When I tried to install Adobe Flash Player, I couldn't get into it with any of my passwords. Can I reset my password and if so, how do I do that? Thanks

I had to purchase a new Mac Book Pro. When I tried to download Adobe Flash Player, it wouldn't take any of my passwords. I had to change my Apple ID last week, but nothing worked. Can I reset my Adobe Flash Player password and if so, how do I do that? Thanks

Hi Donna,
Please see What userid & password do I need to install Flash Player? for info on the password being requested.
Maria

How can i create dvds on my new mac book pro

I just purchased a new mac book pro retina and cant create dvds?

Apple decision to remove iDVD will deter me from recommending Mac to fellow Windows users.
Many other Mac users feel the same way.
Leave feedback here:
http://www.apple.com/feedback/macosx.html
http://www.apple.com/feedback/idvd.html
Now that my newly bought Mac does not provided a avenue for me to burnt DVDs, I am
really disappointed.
If you are still within your 15 day return period. Call Apple they will sent out iDVD at no charge. (There are no realistic substitutes.)
Nicely explain that you may return the computer without iDVD. That usually does the trick. You MUST speak to a senior advisor to get a free copy. The first tier people cannot do it.
408-996-1010
800-692-7753
If that doesn't work you can purchase iLife 11 (includes iDVD) on disk.
IDVD is a wonderful piece of software and well worth the low cost of $40.
http://www.amazon.com/Apple-MC623Z-A-iLife-VERSION/dp/B003XKRZES/ref=sr_1_1?ie=U
http://dealmac.com/lw/artclick.html?1,527850,1872219

ITunes on new Mac Book Pro?

Hi - I just purchased a new Mac Book Pro, which has Itunes already downloaded on it. How do I register the Itunes, so that it recognizes the songs in my library that I have previouslypurchaed via the Itunes store? Or do I have to transfer everything from my old toshiba laptop via flash drive? Thanks!

The content will only be where you put it.
Do as you should always do when getting a new computer, copy everything from the old one to the new one.

Do you need to buy antivirus and firewall software for a new mac book pro?

If you purchase a new Mac book pro retina does it need antivirus and firewall products?

No. Although disabled when you buy it, OS X has a built-in firewall that you can easily turn on should you need to. You would only need to if you were connecting to public Wi-Fi networks like at Starbucks. AV protection is also built-in to OS X.
Helpful Links Regarding Malware Protection
An excellent link to read is Tom Reed's Mac Malware Guide.
Also, visit The XLab FAQs and read Detecting and avoiding malware and spyware.
See these Apple articles:
          Mac OS X Snow Leopard and malware detection
          OS X Lion- Protect your Mac from malware
          OS X Mountain Lion- Protect your Mac from malware
          About file quarantine in OS X
If you require anti-virus protection I recommend using ClamXav.

I though I purchased a new mac book pro a year ago. After inserting serial

Similar Messages

Maybe you are looking for