I thought that iMovie/iphoto/garageband were free but i received an email confirming that i bought these program. how can i get my money back?
thought that iMovie/iphoto/garageband were free but i received an email confirming that i bought these program. how can i get my money back?
The question is ... Did you buy them, accidentally or otherwise? They are all part of iLife, the latest version of which is iLife 11.
iMovie/Garage band can all be bought through the App store as separate programs; iPhoto is a free update.
Similar Messages
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How can I get my money back I BUY the Coins in the game fieldrunners 2 HD were cut $ 9.99 $ from my account and did not receive any coins?! No. process MHFQZV02X8 please cancel the operation, collected coins and thank you
Apple does not have a presence here, this is a user to user forum. You would probably have more success contacting iTunes Support at http://apple.com/support/itunes/contact/.
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HT3702 I been charge for app that I didn't order how can I get my money back ??
I been charge for apps that I never order , how can I get my money back ?
Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.
If its not in your purchase history, you should report it to your credit card company instead. -
I downloaded some books that appeared to be in English but they aren't, how to I get my money back?
Are they described in the store as being in English ? If they are then you could try deleting them from the bookshelf in the iBooks app and redownload them via the Purchased link in the ibookstore in the app : re-downloading.
If they re-download in the wrong language again then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account (Store > View My Apple ID on iTunes 11) and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find the books and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).
Some people have had a problem with the 'report a problem' link (it's been taking people to this site on a browser instead of showing a form in iTunes) - if it does that to you then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page. -
I have charges on my bank account from the iTunes Store for Purchases that were unauthorized. The only authorized purchased that was made on iTunes was a Disney Mickey Mouse app. These charges caused my account to overdraft. How can I get these charges off of my account and get my money back?
You've checked the purchase history on your account ? If you log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of your purchases
If you don't recognise the charges (and nobody else has access to your account or devices and may have made them), or you can't find them, then you can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
How can I get my money back from apps I purchased that don't work
Dear Apple
I recently purchased two apps from your store one was 3.99 and one was 9.99 however they do not work I would like to know what steps I need to take to get my money back.These are user-to-user forums, they are not monitored by Apple (there are too many forums/threads/messages for that to happen).
If the apps aren't working as described in the store then you could the report a problem link from your purchase history : http://support.apple.com/kb/HT1933 -
I bought an album and two songs which added up to about $13 and I went to check my credit card account and saw that itunes is charging me twice for that same thing along with an extra $1 for something else. One of the transactions is on 11/05/11 while the other one is on 11/07/11 and I only bought the album and songs once and I haven't bought anything else since then. I emailed them about it and they think it's an unauthorized purchase when it isn't I know that I bought the songs but they're charging me twice for that one thing. I've called them and they all said that I have to go to the customer services and that's didn't help so what do I do to get my money back?
This also happened before where they charged me twice but it was just 2 bucks so it was a big deal but this time it's almost $14 and I want that money back.Here's a link to a procedure:
http://www.ehow.com/how_5590751_refund-itunes.html -
Hello, I was trying to purchase Whats app, when I try to enter my credit card info, it keep telling that my security number don´t match, but my credit card got charged, 3 time in a row. I can send a screen capture of the message telling that already charged my card.
How can I fix this problem? I mean how can I download the app or get the credit in the store or get my money back?
Thanks in advanceHi Marvin,
Thanks for visiting Apple Support Communities.
Did you receive an email confirmation of your purchase? If so, you can use the steps in this article to report an issue with your order:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933
Best Regards,
Jeremy -
Is there a way I can get a refund for this purchase?
Thanks very much I have contacted them via this. Just hope they respond quickly- rather annoing! Greatly appreciated though
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as above, I was re-charged for downloading an app (game) I had already paid for. This was done at the game designer's suggestion to reset the results. Why was a I charged a second time? What can I do to get a refund?
Unlress you changed it in Settings>General>Restrictions, there is a ten minute window for making additional purchases once you entered you password.
Also, could the charge be for an in-app purchase in the free app?
You can try to get a refund by:
How to report/refund an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase -
Put another way, how can I find out which plugin updates Firefox or Mozilla recommends for my computer?
http://www.mozilla.com/en-US/plugincheck/
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HT1725 How can I get my money back for a tv show that didn't download??
I tried to download a tv show for my son (I have done it several times with no problems) but this time iTunes took my 1.99 and didn't download my show! How do I get my money back? My iTunes on my laptop is JACKED UP! It worked right for awhile an then stopped connecting to the store. I had someone restore it and it still won't work! So I can't look up my purchased apps. Thanks for any help!
This might be able to help with the iTunes Store connection problem -> iTunes: Advanced iTunes Store troubleshooting
Most of the time, it's just going to be the security software causing the problem.
To get a refund, contact Apple with Express Lane. -
How can I get my money back on an app I purchased that is no longer in service
i bought the app called justin.tv and it costed me 5 dollars. Recently it was bought by another company so it is no longer in service. And I really want my money back!! Please help!
Click here and ask the iTunes Store staff for a refund.
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How do i get my money back for that song??
What if i tried to buy a song, but it wouldn't go through. It said " We are unaable to process your request right now. Please try again later." So i tried it again and it went through and then it said that i bought the song twice. But it wouldn't go through the first time. So how do i get my money back for that song?
Please answer me!
--Much loveIf you still wanted the song you could:
Open iTunes...
Click the "Store" menu at the top ->
Find "Check for purchases".
Hopefully it will find the songs you were trying to download and it will finish downloading them without you having to pay again.
Hope this helps! -
Editting PDF documents that were created by a MAC doesn't work because of font incompatability. How can we get MAC fonts and load in our Adobe Acrobat Pro 9?
If it's a Mac font and you're on Windows, you can't. If you are also on a Mac, you'll need to purchase the fonts (fonts are generally non-transferable, like software. One of the reasons pdf exists), install them and try your edits.
But it's best to edit the original document and create a new pdf when finished.
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