I thought the NEW DVR's were supposed to be able to record more than 2 shows at 1 time

Question

I was told that the New DVR which is what i have, i guess its called a media center or something like that was supposed to record more than 2 shows simultaneously but found out last night that not to be true. I had 3 scheduled and 1 of them did not record.
its next to impossible to make 1 show record at a later time, in the instance of a series because you would have to allow it to record 1st run and repeats. I don't want it to record older previous episodes. If I set it at only 1st run it would skip the later time becaue it is no longer 1st run it is now a repeat.
there needs to be a better option available for series or truly allow to record more than 2 shows at a time.

Answer 1

no-more-holds wrote:
I was told that the New DVR which is what i have, i guess its called a media center or something like that was supposed to record more than 2 shows simultaneously but found out last night that not to be true. I had 3 scheduled and 1 of them did not record.
its next to impossible to make 1 show record at a later time, in the instance of a series because you would have to allow it to record 1st run and repeats. I don't want it to record older previous episodes. If I set it at only 1st run it would skip the later time becaue it is no longer 1st run it is now a repeat.
there needs to be a better option available for series or truly allow to record more than 2 shows at a time.
If the media server you have (Arris VMS1100) is only recording 2 shows at once then you aren't signed up for enhanced service which does cost more per month.
All new customers are getting the VMS boxes however you have to add the correct service to be able to record 6 shows at once. If you don't have enhanced then Verizon limits the box to be able to only use 2 tuners.
If you want the 6 tuner option you have to upgrade through your account online or call them for them to add the enhanced service.
I don't know if thats what you wanted and did order it and Verizon didn't configure your account correctly or not, but thats how it works.
If you want to have 6 tuners and want to add the enhanced service all you have to do is this unless you'd prefer to call.
Sign into your account online and go to add/change service. Once you are on the add/upgrade my services pages, on the left click on tv equipment & outlets. You should then see an option to add the enhanced service on it. If it is not there then you will have to call.