I too updated iTunes to 10.5.2

now it doesn't work, it doesn't show my iPod when it's plugged in.I restarted my Mac no change. iTunes will play a couple songs then I can't get it to do anything else can't check or uncheck songs.

Isn't this great support? I've had this same issue for a month now, plus others with my iPhone 4S that Apple's tech support CAUSED and I STILL can't get a response from them other than "yeah, sorry about that". I've had it with Apple and their lame a** excuse for "support". Can't get any helpful info from a knowldegeable Apple employee for this crap they sell, but they alway have their hand out for more money! Hey Apple, why would I pay you $69 more to fix the problems YOU caused while my iPhone was under the rediculously short 90 day warranty? You've already proven your tech support personnel don't know what the H they're doing!
Now, iTunes locks up or won't see my iPod or iPhone EVERY time I launch the program or plug in my Apple devices. I see a lot of people have this same issue but NO response or solutions are offered. Great way to run a business. Keep going like this and you won't have to worry about how to ship 3 million iPhones per quarter anymore. Eventually people will get fed up with you!

Similar Messages

HT1338 My iTunes won't let me connect my iPhone because it says I need an updated iTunes, but when I try to download the new iTunes, it says that my Mac software (10.5.8) is too old. However, there are no software updates available. What can I do?

My iTunes won't let me connect my iPhone because it says I need an updated iTunes, but when I try to download the new iTunes, it says that my Mac software (10.5.8) is too old. However, there are no software updates available. What can I do?

It depends on what iPhone you have.
If it's an iPhone 4S or earlier, click here.
If it's an iPhone 5, you need to buy a Mac OS X 10.6 DVD, and that requires an Intel Mac with at least 1GB RAM.
(73384)

Encountered an error apsdaemon.exe when trying to update itunes. Tried to redownload it and it said Service 'apple mobile device' failed to start and do I have sufficient privileges to start system services? I have an Ipad too. R they talking about it?

Encountered an error apsdaemon.exe when trying to update itunes. Tried to redownload it and it said Service 'apple mobile device' failed to start and do I have sufficient privileges to start system services? I have an Ipad too. R they talking about it? I didn't uninstall Itunes from the Ipad Just my PC,

I don't think so...Seems like an apple issue to me...Or do you know something I don't?

Os too old to update itunes.

i just switched my old windows for this old mac (haha), and updating itunes was the first thing i tried to do.
to my dismay, i figured out that i can't update itunes because my os is so obsolete.
is there any way to work around this? (help me, i can't work with my ipod!!)
thanks, angela.
Message was edited by: angela colardo

Hello, Welcome to Apple discussions.
At this time your current OS does have a limitation on how far the iTunes can be updated. If you were able to get ahold of OSX Tiger which is 10.4 to 10.4.11 you would be able to install the latest iTunes and use the iPod with it.
You may still be able to find OSX Tiger sold at your local electronic store dealer or even local Apple Store if they happen to have some copies left over in stock. You can also do a search online for Mac OSX Tiger and an online electronic store may also offer this for sale.
http://www.apple.com/itunes/download/
Macintosh Software
Mac OS X version 10.4.9 or later
QuickTime 7.5.5 or later
200MB of available disk space
Macintosh Hardware
Mac computer with an Intel, PowerPC G5, G4, or G3 processor
Screen resolution of 1024x768 or greater
Playing videos purchased on the iTunes Store requires a Mac computer with an Intel, PowerPC G5 or 1.0GHz PowerPC G4 or faster processor
Playing HD-quality videos purchased on the iTunes Store requires a 2.0GHz Intel Core 2 Duo or faster processor
512MB of RAM; 1GB is required to play HD-quality videos
Playing videos also requires at least 16MB of video RAM
A broadband Internet connection is required to use the iTunes Store

I just updated itunes to 11.1.3 on my laptop and now it won't open. It does not respond to trying "safe mode" either.

I just updated itunes to 11.1.3 on my laptop and now it won't open. It does not respond to trying "safe mode" either. Anyone have an idea as to what to do?

I just uninstalled it and am waiting for it to reinstall. I sincerely hope that I have not lost everything that I worked on so hard. Now that mobile me is gone, I have not been able to go between devices to transfer things. I was merely trying to take a document I had worked on and open it in pages, but it said my version was too old. When I updated, it wouldn't load. Now I cannot do anything. I hope that the reinstall fixes it without losing everything. Please advise!!! Yes, I am in panic mode.

Itunes says I need itunes 11.1 version or later on my iphone before it will recognise the iphone. How do I update itunes on my iphone or is it a computer problem?

I have been trying to sync/back up my iphone and ipad but iTunes is saying I need to update my iphone to version 11.1 or later. I thought my phone was up to date and I can't seem to update iTunes on my phone anyway. Does anyone know how to update iTunes on my phone or is it a computer problem? I've been having problems with iTunes on my PC so I re-installed it but it's been a nightmare trying to get it to work.
This is the message I receive says " The iphone 'iPhone' cannot be used because it requires iTunes version 11.1 or later. Go to www.itunes.com.au to download the latest version of iTunes". I get a similar one for my iPad too.
When I go to the website I can only find the download for my PC but not the iPhone.
Any help would be much appreciated! Thank you!

emcg23 wrote:
I have been trying to sync/back up my iphone and ipad but iTunes is saying I need to update my iphone to version 11.1 or later
No, your iPhone i s telling you that you need iTunes 11.1 or greater on your computer in order to sync with the computer.
I've been having problems with iTunes on my PC so I re-installed it but it's been a nightmare trying to get it to work.
Then you should fix this issue with iTunes before you try to sync your iPhone to it.
See this -> Remove and reinstall iTunes and related software components for Windows Vista, Windows 7, or Windows 8 - Apple Support

Vista - Updating iTunes Library Error, Freeze, Blue Screen - Work Around?!

I may have a solution & partial root cause for the "Update iTunes Library" freeze / blue screen issue.
Details:
- I've been running Windows Vista since its release.
- iTunes worked fine under Vista since my XP->Vista clean install.
- I updated to iTunes version 7.1.1.5 a month ago and the problem started.
- After installation, iTunes tried to update the Library and after a minute or two, it hung and then went to a blue screen. I restarted iTunes MANY times over the month and tried to re-install it - nothing worked.
Solution? (for me anyway)
Recall that when you log into Vista, even if you're the only user, you DO NOT have administrator privilages. You are only granted those AFTER a request and authorization (I think this is where iTunes hangs). Now, this solution might be a stretch, but iTunes worked after I stumbled across this. I took two steps and am not sure which or if the combination worked...
- I was working with system commands that required administrator authorization. So the system prompted me, as it does everything, and I was granted them. Was this key? I don't know.
- I also copied the iTunes Library to my Desktop, started iTunes and let it create a new, blank, iTunes Library. I closed iTunes and copied my old iTunes Library file back from the Dekstop.
When I restarted iTunes, it started to update the iTunes Library and this time it completed successfully.
Not taking anything for granted, I did a shutdown/restart to make sure it was clean.
- I did run into a blue screen AGAIN at shutdown. But this time it rebooted clean and iTunes has been running perfectly for 3 days.
I hope this helps someone!
JohnnyHo
Dell XPS 600 Other OS Vista 32-bit, Pentium D Dual Core 3.2GHz

what numerical and text codes are you getting with it? (ie 0x[zeros/letters/numbers] CAPSANDUNDERSCORES)
if the blue screen mentions a specific file, let us know what that is called too. (exact spelling, please.)
here's a reference on the sorts of things i'm asking about:
Troubleshooting Windows Stop Messages
if you're just seeing a flash of a blue screen, we can use this technique to make hidden blue screens appear for us:
1) Open your system control panel (Start->Control Panels->System).
2) Select the "Advanced" tab.
3) Click the "Startup and Recover" section's "Settings" button
4) Verify that under "System Failure" the "Automatically restart" checkbox is not checked.

I tried updating iTunes to version 11.1.1, but installation fails each time even when I did it manually as was suggested. The message I receive is: "The installer has encountered an unexpected error installing this package. This may indicate a problem"

I tried updating iTunes to version 11.1.1, but installation fails each time even when I did it manually as was suggested. The message I receive is: "The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2324."

Hi hongkongpom,
Just wanted to say that after posting the problem, I had a chat with an iTunes' Tech Support, her name is Rebekah. My problem was resolved after that. Will list the chat history below in hopes that it may help you as well.
Good luck!
Samia
Chat Transcript
Friday, October 4, 2013 05:55 AM
Duration: 81 minutes 28 seconds
Rebekah:
Welcome to AppleCare chat support. Please give me a moment to look over your information.
Rebekah:
Hi, Samia! My name is Rebekah. If we get disconnected, please chat us back. http://www.apple.com/support/ipod/contactEnter the case number from the initial email we sent you. This gives the next advisor you chat with immediate access to your case history.
Rebekah:
Could you please confirm your serial number? I want to be sure we provide the best service possible for you, Samia!
SAMIA:
Sure, it's 8L8395UY2C5
SAMIA:
My problem is with iTunes.
Rebekah:
Thanks for that confirmation. Just a heads up, this is iOS Tech Support. We do support iPod touches, iPads, and iPhones, but not the iPod classic. But no worries! I can get you in touch with a phone Advisor who can get you in touch with the department that specializes in iPod classics and would be able to better assist you. Would that be OK?
SAMIA:
I wasn't able to install the new version of iTunes (version 11.1.1). The installation keeps failing. The they suggested the I install it manually and that failed too. I will attach the message I received.
SAMIA:
I don't have a problem with iPod.
SAMIA:
Just iTunes
Rebekah:
No problem! We can certainly troubleshoot iTunes as much as possible. It may come to the point that you may have to transferred, but we can do as much as possible during this chat!
Rebekah:
Thanks for the screenshot. It is a bit small so I am unable to fully see the message that you are receiving. What is the error message you are receiving?
SAMIA:
This is the message I received in case you weren't able to open the attachment: "The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2324."
Rebekah:
Thanks for that info!
SAMIA:
Pleasure!
Rebekah:
What version of Windows (XP, Vista, 7) do you have?
SAMIA:
Windows 7
SAMIA:
Windows 7 Home Premium
Rebekah:
Thanks for that confirmation. I do apologize for the delay, Samia. I am researching this error code now. You mentioned trying to install iTunes manually. To be sure I am on the same page, what steps did you take to do that?
SAMIA:
Well when the indsatalltion failed I was given instructions to select Download Only from Tools and then install manually. When I did it, I window popped up with the following items: - AppleApplicationSupport
SAMIA:
- AppleMobileDeviceSupport64
SAMIA:
- Bonjour64
SAMIA:
iTunes64
SAMIA:
SetupAdmin
SAMIA:
I selected Repair in all of them instead of Remove and all worked but iTunes64
SAMIA:
That's when I received the message that I sent you earlier.
SAMIA:
By the way, this is the fir st time something like this occured. I never had problems with installation before.
Rebekah:
I completely understand what you're saying. Since that Repair did not resolve the issue, our best option is to uninstall iTunes and its components and redownload it. To do this, we will follow the steps in this article: Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
Rebekah:
First, we will want to quit iTunes and/or Apple Software Update if those are open at this time.
SAMIA:
Rebekah, the instructions you gave says, "For Windows XP, follow these steps to remove and reinstall iTunes and other software components for Windows XP."
SAMIA:
I closed all applications
SAMIA:
Also, my iTunes doesn't open anymore after the new failed installation.
Rebekah:
The section that says "For Windows XP…" is in case we opened up the wrong article, as we have the one for Windows Vista, 7, or 8. There is a link to click ("these steps") in those directions that would take us to the article for uninstalling on a Windows XP.
Rebekah:
So no worries! We have the right article!
Rebekah:
On the computer, we will want to click on Start > Control Panel. In Control Panel, we will click the "Uninstall a program" link.
SAMIA:
I thought so after doing a little exploration.
SAMIA:
done
Rebekah:
Alright, we'll want to select iTunes from the list of currently installed programs. Then we will click Uninstall. When asked if you would like to remove iTunes, let's click Yes.
Rebekah:
After the uninstallation is complete, we don't want to restart your computer if you're prompted.
SAMIA:
Done
Rebekah:
Then if you see other iTunes entries on the list, we'll want to remove them the same way.
Rebekah:
Then we will remove all instances of Apple Software Update the same way you removed iTunes.
SAMIA:
Okay, but do I have to remoce iCloud as well?
SAMIA:
Rebekah, I received the same error message again when uninstalling
Rebekah:
We actually do not need to remove iCloud. After the Apple Software Update, we will want to remove all instances of Apple Mobile Device Support
Rebekah:
How strange! Are you able to click past that and allow the process to continue or has it stopped it completely?
SAMIA:
I am unable to uninstall iTunes either
SAMIA:
Stopped completely
SAMIA:
I treied clicking Repair
Rebekah:
Alright, after trying the Repair option, let's see if it will allow us to continue uninstalling or not.
SAMIA:
I tried that but unfortunately, it isn't working. I still get that same message with error code 2324.
Rebekah:
This error code is not something that I am finding in my sources, Samia. So there is a chance that it is being caused with the Windows computer itself. However, I did find a link that may be able to help with uninstalling iTunes from Windows' support site: http://support.microsoft.com/mats/Program_Install_and_Uninstall
SAMIA:
Rebekah, you're a genius! It worked! iTunes is no longer there. What next?
Rebekah:
Awesome! I'm glad that worked!
Rebekah:
To be sure I am on the same page, what was the last component we uninstalled?
SAMIA:
iTunes
SAMIA:
Shall I remove the Apple Application Support, Apple Mobile Device Support, and Apple Software Update
Rebekah:
That is correct! However, we do want to uninstall it in the order I mentioned above. So Apple Software Update first, Apple Mobile Device Support next, and then Apple Mobile Device Support.
SAMIA:
Got it, but is the second one to uninstall Apple Mobile Device Support OR Apple pplication Support?
Rebekah:
The second one is Apple Mobile Device Support.
Rebekah:
The Application Support will be the last component we uninstall.
SAMIA:
Thanks! I'm on it.
SAMIA:
Done! ll 3 are gone, well 4 with iTunes. Now what?
Rebekah:
Awesome! Also, I just noticed that I accidentally typed Apple Mobile Device Support twice, I do apologize for any confusion! Now we will remove all instances of Bonjour and then remove all instances of Apple Application Support.
SAMIA:
There was only 1 instance with Bonjour. I don't know what the instances are for Apple Application Support
Rebekah:
Yes, Bonjour is often only listed once. Is the Apple Application Support listed at all?
SAMIA:
No
SAMIA:
Since I removed it
Rebekah:
Oh, perfect! If it was removed, we should be set!
Rebekah:
We have removed iTunes and its components now! From here, our next step is to restart the computer. Then once you reboot, you can redownload iTunes from apple.com/itunes
Rebekah:
That should allow you to download iTunes!
SAMIA:
Shall I downloaad the latest vesion?
Rebekah:
You will want to first restart the computer as shown in the article. That will ensure that this process goes smoothly and that everything was removed correctly! Then you can try downloading iTunes again.
SAMIA:
Okay, thanks Rebekah!
Rebekah:
You're very welcome! I'm glad I could help! And of course if you have any issue after the reboot and download, you can always chat us back, as chat is open 24 hours! You will just need to give your case number and the next Advisor would have all my notes!
SAMIA:
Thanks again for all your help, for I couldn't have managed with out it. Have a nice day!
Rebekah:
You're very welcome! I know how important iTunes is and I'm glad we could get you on a path to resolution!
Rebekah:
I hope you have a lovely day!
Rebekah:
It's been a pleasure speaking with you! Thanks for chatting with us Samia. If you don't have any more questions, select End Chat from the upper left corner of the chat window.
SAMIA:
Will do, thanks.

I have a 64-bit Windows 7 PC and a much-loved 2008 iPod Classic 120Gb. I recently updated iTunes to V12.1. I no longer have the 'info' legend in 'settings' and am unable now to update my calendar and contacts. Help!

I have a 64-bit Windows 7 PC and a much-loved 2008 iPod Classic 120Gb. I recently updated iTunes to V12.1. I no longer have the 'info' legend in 'settings' and am unable now to update my calendar and contacts. Help!

Here is what worked for me:
My usb hub, being usb2, was too fast. I moved the wire to a usb port directory on my pc. That is a usb1 port which is slow enough to run your snyc.

Unable to Uninstall, Install, nor Update iTunes

I'm seriously at my wits end with this, let me start by saying. Furthermore, it's rather disgraceful that virtually nobody helped me with this issue the last time I posted it. Regardless of such, back to the matter at hand.
I have been trying for months--MONTHS--to get some kind of progress on this. I am running on Windows 8, 64-Bit.
Every time I attempt to update iTunes from the Apple Software Update dock, it nears completion...then an exclamation mark in a red circle appears near both downloads, one after the other, and ultimately fails.
Yes, I HAVE attempted the "Download Only" button. Yes, I HAVE attempted uninstalling from the Control Panel, which leads to the biggest problem in that I can't remove the blasted program from there. I click uninstall, it blinks the "starting" box for a second, then nothing. So, I attempt through the "change" option, only to recieve the message that a problem occured during INSTALLATION. As this is Windows 8, the CleanUp Utility from before and Mr. FixIt both fail to install. So, I finally got ahold of Revo Uninstaller, and after that finally turned something up, it stated that the installation package was missing.
I've searched my computer for iTunes64.msi. It shows up in Regedit--but nowhere else. Speaking of, yes, I have tried the various Regedit sugessions of WOW 64 value changing and such. I've also granted permissions to Everyone on every Apple related file on my computer.
I repeat, I am running on Windows 8 64-Bit.
And please, please do not link me to Apple's site and suggest running from IE or Firefox, I have already tried that--and Google Chrome is my default browser for all, so I've tried from here, too.
I've looked around, and this seems not an entirely uncommon problem. However, none of the discussions bearing the same kinds of symptoms seem to ever be addressed. When iTunes NEEDS to be updated in order to sync with my iPod at all, this is nothing short of a crippling technical error.
Someone, anyone give me something to work with; this is nothing short of infuriating at this point.

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
(There is also a link to the specific FixIt tool referred to above.)
tt2

Updated iTunes to 7.6.1.9 and cannot find songs or games

I updated iTunes and now it gives me exclamation marks next to nearly all my 5200 songs. Plus, when trying to synch, it also gives me the error iTunes could not synch the game "Brain Challenge" to the iPod "xxx" because the game could not be found. It gives me this same error for all 6 iPod games.
I've already tried to point iTunes to a previous library to no avail. It just updates the file and has the same problems of not finding the all the files (both music and games). It also keeps making another copy of the library file within the Previous iTunes Library folder.
I'm at a loss now.

I too have upgraded to 7.6.1.9 but when I opened iTunes acted as if it was the first time it was ever opened. I do not keep my library on the C drive. First thing I did was back everything up to another drive for insurance. Then I imported the library and now the songs that it imported all have the same date and more importantly most of my purchases are not there. Is there a way when I start up iTunes to just point it to the correct library? I have over 18,000 songs on my computer. Please help.

After updating iTunes, old library is gone

After updating iTunes, I now get a message that tells me that my Shuffle is linked to another libary, and asks me if I want to erase my Shuffle and link to the new, empty library. When I say no, neither the computer nor iTunes recognizes that the Shuffle is connected. I do not want to erase my shuffle and start over. And what about the songs I had purchased that are in the old library? I can see an iTunes 4 Music Library file, and files for the songs I purchased on iTunes, but can not open or import them. What gives?

Theron: It's not too big an issue. Windows and iTunes have gotten a tad confused as to what is in your library. The following link on How to recreate your Library will sort you out.
David
If any answer helps or solves your problem, please mark the post that helped accordingly, it provides an incentive for posters here to try and help and gives others a quicker way of finding solutions faster, thank you

After updating itunes 4.10 when editing tags in file adds two covers. This problem is represented as in 10.6.8 and in 10.7.

After updating itunes 10.4 when editing tags in file adds two or three covers. This problem is represented as in 10.6.8 and in 10.7.
Earlier albums were edited with the same cover.
or 3

I think I have the answer.
I was experiencing the exact same problem. I tried lots of different things but what I think works is to exclude your iTunes folder from Spotlight. Open the System Preference for Spotlight, click on the Privacy tab, and then drag your iTunes folder (in your user/Music folder) into that window pane. In fact, I think it is faster when I am fixing tags!
Let me know if it works for you too.
Scott

Upgraded to 7.3 iTunes - Now getting message "Updating iTunes library..."

Hello,
I upgraded to 7.3 iTunes - now we are getting the message "Updating iTunes library...". It gets stuck at this point. Has anyone had this issue? We've installed and re-installed several times.
Thank you!
Carrie

How big is your library? How long did you allow the "updating" window to appear before you cancelled/deleted/and reinstalled?
If you have a large library--it takes awhile to update it. Albums and artists are now sorted differently--iTunes is reorganizing things. I have approx. 35,000 songs in my library--it took a long time to update (not as long as when gapless playback had to be figured, but at least 15-20 minutes.)
I'm sure the speed of your processor and the amount of memory you have figures into this equation too.

Hi there, I have installed iTune on my new Toshiba laptop which runs on Win 8. I can update itune on Toshiba laptop, sync but the iphone Apps still showing app to be updated. Restarted both Itune

Hi there, I have installed iTune on my new Toshiba laptop which runs on Win 8. I can update itune on Toshiba laptop, sync but the iphone Apps still showing app to be updated. Restarted both Itune and iphone....reset phone backup....to no avail.....HELP!

I have removed now all bloatware from laptop, CCleaner run and some more stuff: installed Libre Office, Free Avast, Mozilla Firefox - Spotify was preinstalled. And now this is even better - really simple and fast.
I also removed Ethernet completely, as I don't want to be locked at one place. It's not cool to use laptop on divan sofa. So tired after hour of sitting in uncool position. Wifi speed loss is almost 50%. 95 Mbps I get from 100 Mbps at Ethernet and on Wifi in laptop I get at max 50 Mbps. It's only for end this year this way, then I will slow down my connection anyway as for one person and laptop/smartphone it's way too much of speed for 40 €. With 27€ I can get the same 10M/10M and it will be more than enough. Now I have 100M/10M.
I'm also considering about 50M/10M option for 32.90 €, but I will see what I do. I download now test file 10GB and it loads 30-40 Mbps and sometimes even as fast as 50 Mbps. It depends on server also, but ebven on Google, which works on Ethernet at 95 Mbps, it is on Wifi nothing more than 51 Mbps.
It's also 10GB of 1,100 Offlined tracks, I tested it now. So on trips 32GB card should be enough for my phone. I'm going to one soon :)

I too updated iTunes to 10.5.2

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