I took my card to top up and was told it is not registered what do I do now

i took my card to the shop to top up and was told it is not registered .What do i do now  

Hi ,
You can get this done as below:
Call 150 and follow the instructions, or 
Send a text to 150. Start your text with ETU, followed by a space and then your 13-digit top up card number e.g. ETU 1234567891234
Hope this helps you out
Thanks.

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