I transferred my CS 6 applications to a new computer, and now cannot access Illustrator, only the trial version of creative cloud. How can I access the software I own?

I bought a new Mac Pro, transferred my CS software to it from my old Mac Pro, now I cannot access Illustrator, only the trial cloud version. How can I use the software I have already purchased?

Just to clarify, in case this helps anyone. I transferred the whole CS 6 suite using Apple's migration assistant, and the only program in the suite that could not be accessed except through the trial cloud version was Illustrator. After over an hour on the Adobe support chat, it turned out that I needed to follow the prompts to purchase the cloud version, then type in the serial number for my CS software at a certain point in the process. There you go.

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On imac 10.6.8 using current version of Aperture. How can I access the Aperture Library on my external hard drive that I use with time machine for backup? I can only access the application but not the library..

On imac 10.6.8 using current version of Aperture. How can I access the Aperture Library on my external hard drive that I use with time machine for backup? I can only access the application but not the library..

Go into Time Machine (the program not the bundle on the extrnal disk) and using Time Machine's browser go to the Folder where the library lives. You could look in the library bundle in Time Machine but that won't really tell you much,
If you want to make sure it truely has backed up your library you will need to restore it and open the restored library with Aperture.
If all this still has you confused you need to read up on Time Machine in order to get a feel for how it works, for what it is doing and for how to restore files from it.

I just upgraded to photoshop 6 and i cannot install because i am getting a message that reads "You can't open the application "Install Adobe Photoshop 6.0" because it may be damaged or incomplete".

I just upgraded to photoshop 6 and i cannot install because i am getting a message that reads "You can’t open the application “Install Adobe Photoshop® 6.0” because it may be damaged or incomplete".
Does anyone know how to fix this problem?

you probably have an incomplete/corrupt download.
to confirm check the file size against the expected file size.
then re-download perhaps with a different browser.
Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5.5, 5 | 1
Contribute: CS5 | CS4, CS3 | 3,2
FrameMaker: 12, 11, 10, 9, 8, 7.2
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

Bought a new macbook pro, synced phone with the new computer and now cant get transferred music onto my phone

I recently bought a new macbook pro to replace my 2007 macbook. I transferred my music from the old macbook to the new macbook pro. Today i updated my iphone4 to ios5 (on the new macbook pro), and in doing so, deleted my library off of my phone. The problem is, when I try to put the music i previously transferred onto the new computer, to my iphone, it wont let me transfer anything. Any ideas why this might be happening?

The standard policy is 14 days return no questions asked.
The Original Poster got someone on the phone who knew how to "play" the system to get around that and squirt out a gift card "for customer satisfaction". The person you talked to was less familiar with how to play the system, so simply restated the standard company policy.
If you really did buy it 14 days ago today, take it all back to the store and politely insist that you get the gift card you feel are entitled to. Exactly how they process that transaction, and whether you leave with the same computer you brought in, is their problem.

HT5096 Transferred from time machine backup to a new computer and screen went white. What did I do?

Transferred from time machine backup to new Mac desktop and screen went white on me. Did I do something wrong.???

How did you transfer the data?

Can not sync new songs, when I transferred info from computers took identity of old computer and now I have 2 identities on 1 computer

I can not sync new songs on new computer. When I transferred info from the old computer to the new one it also took the identity from the old computer
so it says I can not do anything because I currently have 2 identities.

If you have successfully transferred your iTunes library from your old computer to your new one, then go ahead and restore the Nano to factory settings in iTunes on your new PC. This process will deassociate the iPod with the computer and allow it to start syncing with the new one.
Restoring iPod to factory settings
B-rock

I have a Iphone 4 and switched to Iphone 4s. All contacts transferred. However, I now want to delete the contacts from Iphone 4 and give the phone to someone else. How can I delete the contacts from the Iphone 4 without deleting from Iphone 4s??

How can I remove contacts from Iphone 4 without removing contacts from cloud or Iphone 4s?

I started deleting the Iphone 4 contacts for a trial....It also deleted the Iphone 4s contacts at the same time. I was afraid to erase all would mean that I lost all that has been loaded to Iphone 4s.

HT1349 Transferred songs from old iPod to new computer and now songs won't sync to my iPhone 5

What should I do? To get them to sync to my phone?o

What computer OS are you using? Do you have the latest version of iTunes (v11.1)? There has got to be a reason for the disconnect in the music syncing. I would recommend resetting the sync history. If you are in Windows, go to Edit, Preferences, Devices, and there is a button there. Now, with the phone connected to iTunes and the phone selected in the Device pane, you go to the Summary page and down towards the bottom of the page, there is a Reset Warnings box. After doing that, try to sync music again. If there is a problem, with the warnings reset, it should show up if there is one.

I bought a new computer, and when transferring over to new computer, forgot bookmarks, now I can't find them on my old computer!

We bought a new computer, and somehow bookmarks did not transfer to new computer, and now i cannot find them anywhere!

at the end of the article Ed mentioned is
* [http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox Transferring data to a new profile - Firefox - MozillaZine Knowledge Base]
I actually copied most of my user application data from my old system to my new system and that includes all of my Firefox profiles. If I just wanted one profile, I would create the new profile on the new system and copy the old profile into it as I have much too much in the way of modifications to risk losing. as opposed to copying just a few files to the new profile.
Since it appears you only want/need your bookmarks file, then assuming your old system is operational and was using Firefox 3.0 or higher,
bring it up type in about:support or use Help -> Trouble Shooting Information then click on "Open Containing Folder" You will find your old places.sqlite file there or you can restore the latest .json file from the bookmarksbackups directory with the help of a USB thumb drive.
The places.sqlite file would be copied into your new profile with Firefox down and check the Windows Task Manager's Processes Tab to make sure firefox.exe is not running (Window's 7 only keyboard shortcut is Ctrl+Shift+Esc).
If you restore a bookmarkbackups .json file you would do that with your new Firefox open and through the Library list ("Ctrl+Shift+B") then "Import and Backup" on the Library menu bar, then "Restore" then "Choose File" the restore will go very fast.
Since you are going to a new system and both Firefox 4 and Windows 7 may both be new to you, and I would suggest checking out the following two articles where you may find solutions to some of the problems with each, or how to work with them.
You can make Firefox 4.0.1 look like Firefox 3.6.17, see numbered items 1-10 in [http://dmcritchie.mvps.org/firefox/firefox-problems.htm#fx4interface Fix Firefox 4.0 toolbar user interface, problems (Make Firefox 4.0 look like 3.6)]
[http://dmcritchie.mvps.org/windows-7/win7.htm Windows 7 Home Premium]

I got a new computer and all applications were transferred to the new one. When I launch Acrobat 8 Professional, I get a warning that Acrobat cannot be launched now and that I need to launch another application e.g. Photoshop which is already launched. An

I got a new computer and all applications were transferred from the old one. However, when I tried launching Acrobat 8 Professional, I get a message that says: "Adobe Acrobat 8 Professional cannot be opened at this time and I need to launch another application in the suite e.g.Photoshop" which is already launched. Is there some help around this?

It appears that you have the CS. What new OS do you have. If it is Win 8.1, you may have to purchase a new version of Acrobat for that system. Folks have succeeded with AA 8.1 on Win 7, but I have not heard of any successful installs on Win 8.1. As for the issue you have with the new OS, you do have to follow the CS install process that is different than the stand-alone Acrobat (there are some posts that discuss the process if you search).

Transferred old mac to new mac and now some applications not opening

Just bought a new mac pro and transferred from my old mac pro via time machine back-up/migration assistant when setting new computer.
Both old and new running snow leopard and had issues with opening imovie, etc. but has since been resolved. I am trying to open my photoshop and won't open...same with illustrator. Do not have back-up disks of both programs to reinstall, so cannot go that route.
Help, please.
Phone help through apple suggest me to wipe new mac clean and start all over....have done that already and not working.

Photoshop and Illustrator have to be activated through Adobe on the new machine, and of course they are only licensed to be activated and used on one machine at a time. If you have legitimate licenses for them, call Adobe for advice on de-activating them on the old machine and activating them on the new one. If you don't have legitimate licenses for them, as your lack of installer discs suggests may be the case, then tough luck.

How can I transfer the application Keynote from my old computer to a new one and get rid of it on the old computer?

My MBP from 2008 is being retired by my university and they gave me a new MBP. They transferred everything from their image and all my iWork documents were transferred. However, since I added Keynote, Numbers, and Pages, they did not transfer. He said they cannot transfer them since they are not part of their image and active directory.
How can I get the iWork apps to my new computer and disengage them on the old computer without paying another $60?
Thanks so much for any advice.
Best,
HED

If you installed them from a DVD, you need to install that DVD onto the new computer. If you got them from the Mac App Store, redownload them from there for free.
Having previously purchased an application on DVD or from the iTunes App Store does not allow a free download of it from the Mac App Store.
(71807)

I have an ipod touch 2 and rebuilt my laptop. Reinstalled ITUNES and can't find my applications on ITunes after login. I tried to activate Itunes again but it didn't. How can I get my applications to display on ITUNEs?

I have an Ipod Touch 2 and rebuilt my laptop. Reinstalled ITUNES and can't find my applications on ITunes after login. I tried to activate Itunes again but it didn't. How can I get my applications to display on ITUNEs?

It sounds like you essentially have a new computer and unless you restored from a backup your iTunes library would be empty. You can transfer your iTunes purchases from your iPod to the computer by:
iTunes Store: Transferring purchases from your iPhone, iPad, or iPod to a computer
SInce you changed syncing computers. after you move the stuff you need to restore the iPod to factory defaults and sync the stuff back to your iPod. If you had the iPod backup file you could restore from backup.
If you have non-iTunes pruchases you can copy them to your computer by using one of the third-party programs discussed in this previous discussion:
Best iPod to PC

My computer broke and i lost all files including ITunes. what happens to all the stuff purchased already. will this appear in itues when i download it agian? how can i save the music on my ipod and transfere it over to the new itunes?

my computer broke and i lost all files including ITunes. what happens to all the stuff purchased already. will this appear in itues when i download it agian? how can i save the music on my ipod and transfere it over to the new itunes?

Unfortunely, all movies and songs purchased in iTunes will be lost...you'll have to purchase them again! Any applications you've purchased, you can download again for free.
Music Rescue is a program you can use to transfer any and all data (music, movies, pictures..) from your iPod to your computer, and iTunes.
http://www.kennettnet.co.uk/products/musicrescue/

I transferred my apps from one Mac to a new one and now my Elements won't open Why?

I transferred my apps from one Mac to a new one and now my Elements won't open Why?

You can never, never transfer an installed copy of PSE. PSE is not a tidy package like most mac apps; the installer strews stuff all over your hard drive and neither you nor the migration assistant can ever hope to find all the necessary bits and pieces.
Now you have kind of a mess to clean up. First download and run this:
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
It won't seem to do anything, but it's necessary in order for you to be able to successfully manually remove what did get transferred so that you can reinstall PSE.
Then go around and remove all the bits you can find, not only from applications but from your user>library>preferences and especially from hard drive>library>application support. Note that those are two different libraries.
Then you can reinstall PSE from scratch.

I transferred my CS 6 applications to a new computer, and now cannot access Illustrator, only the trial version of creative cloud. How can I access the software I own?

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