I tried genius on iPad and I get a black box

So I tried turning on the genius on the iPad and as soon as I turned it on it gave me a black box about the size of the terms and condition thing then I can't download any apps or even move it form the feature screen
Any one pls help me with this problem

Hi there Lolerqwerty,
You may want to try force closing all open apps and resetting the device as an initial troubleshooting steps. Take a look at the articles below for more information.
iOS: Force an app to close
http://support.apple.com/kb/ht5137
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
-Griff W.

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