I tried to download a Cisco webex application. The app did not download and I also can't open the app. The problem is that I can't get the webex screen to close, it is stuck open and I can't get back to the app home page!
I tried to download a Cisco website application. The app did not download and it is stuck on the window where it has the option of open.....it will not open. The problem is that I cannot get the window off the screen and I can't get back to the App Store home page! Help! Thanks
Try this.
Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.
Similar Messages
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Today, 01/23/2014, I tried updating iTunes, as I got a messsage that update was available. The update did not download correctly I got the message to uninstall iTunes and reinstall it. After the uninstall and reinstall I got an error message, that stated: The program can't start because MSVCR80.dll is missing from your computer. Try reinstalling the program fo fix. then I got the message, iTunes was not installed correctly. Please reinstall iTunes. Error 7 (windows error 126) I have had iTunes since I purchased the iphone in 2012. I have only updated the product since then until today when I did the uninstall ans reinstall as stated in above directions. I am not sure what is different now. please help
I had this problem as well but found the soultion on another post from turingtest2 - it worked for me:
Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (Later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or by right-clicking the downloaded installer and selectingRun as Administrator.
See also HT1925: Removing and Reinstalling iTunes for Windows XP or HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2 -
i bought an album from the itunes store and some of the songs did not download the whole length... why? and how do i fix this?
Delete the incomplete tracks from your library, sending them to recycle bin, then download them again from your purchased history. If the problem persists use the "report a problem" links from your account history to contact the iTunes store support staff.
Are the incomplete tracks ones that you had previewed before purchasing the album? If so there may be a bug that needs reporting. See this recent post which explains why I ask the question...
tt2 -
Just purchased Beatles' Tomorrow Never Knows. But a few of the cuts did not download properly and can't be played or synced with ipod. Any help?
Assuming you are in a region where you are allowed to redownload your past music purchases, delete the current copies from your iTunes library, go to the iTunes Store home page, click the Purchased link from the Quick Links section in the right-hand column, then select Music and Not on this computer. You should find download links for your tracks there.
If the problem persists, or that facility is not yet available in your region, contact the iTunes Store support staff through the report a problem links in your account history, or via Contact Support.
tt2 -
I just bought music on my iTunes account and the files did not download completely. The songs play for a minute or so then skips to next song
If you live in a Region that allows re-downloading Music... Delete the Song and re-download it...
Download Past Purchases
http://support.apple.com/kb/HT2519
If not... Contact iTunes Customer Service
Apple Support iTunes Store Contact Us -
I purchased an album from itunes, and a song in the middle did not download completely. All the others did. So, I obviously could not transfer that song to my ipod because the file could not be converted. What can I do?
If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copy of the track and try redownloading a fresh one. See the following document for instructions:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item. -
I bought an album from itunes and one of the songs did not download completely. It shows in the player that it is 3:17 but only plays for 40 secs. How can i get the entire song back?
I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the entry, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.
(Not entirely sure what happens after you click that link, but fingers crossed it should be relatively straightforward.) -
TS3297 I purchased an album and some of the songs did not download completely. How can i fix this?
I purchased an album and some of the songs did not download completely. How can I fix this?
I have the EXACT issue as Hatchs88 and the response doesn't help. I found a 3 of 4 missing songs as "song".tmp file in the music directory but I can't do anything here... The iTunes store just says purchased and it doesn't the songs show up in the purchased list either. What's funny is that I was able to download on an iPod touch but I cant get it on my PC...
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I just purchased a "Bag of Gems" for $9.99 in "Clash of Clans". The purchase did not download. I checked my account and the $9.99 transaction has posted already. I did the advise from Apple Support to do software update and still nothing.
Check restrictions. Settings > General > Restrictions
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I have purchased and downloaded an album, but some of the songs did not download correctly as the songs are not complete. How do I redownload them without purchasing the album again.
If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copies of the track and try redownloading fresh copies.
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items.
(Not entirely sure what happens after you click that link, but fingers crossed it should be relatively straightforward.) -
I have sync'ed my ipad with my new mac book air, but some of the images did not download!
I have sync'ed my ipad with my new mac book air, but some of the images did not download to the computer.
I need these pictures!
Iphoto does not see these images. How can I download them into my computer?
I have tried using a PC to view the iPad as a HD, but it also does not find the images... yet I can visualize them!!! I need to make sure I do not lose these pictures!!!! How can I get them into my new computer?In iOS 7 you cannot transfer photos and videos anymore to or from your iPad as if it were a USB device.
You must sync them using iTunes:
http://support.apple.com/kb/HT1386 -
Downloaded an audiobook on my iPhone. Part of the book did not download. What do i do?
Downloaded an audiobook on my iphone. Part of the book did not download. What do i do?
Try doing it again..
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Had to have my hard drive rebuilt in my PC (not a Mac). When I reinstalled my music library from itunes, some of the songs did not properly download. They appear in light colored ink, but will not play and will not synch with my iPod. How can I get all of my songs back?
If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copies of the dodgy tracks and try redownloading fresh copies. For instructions, see the following document:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items. -
I just bought a album from itunes, but some of the songs did not download. any thoughts?
why don't all the songs download when you buy an album?
Hello camp3199,
I am sure you are eager to download and listen to the album you purchased. If you click on the cloud next to the songs, it should start downloading the track. If the song does not download or is not visible in iTunes, I recommend the following steps.
First, I recommend checking to see if the download was interrupted. You can use the steps in this article:
iTunes: How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/HT1725
If the album does not download after following the steps in that article, I recommend trying to download the album from the list of past purchases. As long as you are signed in with the same Apple ID you used to purchase the album, you will not be charged again.
iTunes 11 for Windows: Download previous purchases from the iTunes Store
http://support.apple.com/kb/PH12491
If you are still not able to download the album, I recommend reporting this issue to the iTunes Store:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Thank you for using Apple Support Communities.
Best,
Sheila M. -
I have recently downloaded some songs to my 3rd generation ipod touch. I have home sharing. Normally when I turn my macbook pro on and click itunes the items I have purchased automatically download. But this time some songs did not. What is the problem? What should I do?
Hi there,
I would recommend taking a troubleshooting steps found in the article below.
Troubleshooting Automatic Downloads for purchased Apps, Music, and Books
http://support.apple.com/kb/ts3688
-Griff W.
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