I tried to download a song and my Internet cut out. I was still charged but it doesn't show up in purchases
I tried to download a song and my Internet cut out. I was still charged but it doesn't show up in purchases.
From the iTunes menu bar click Store / Check for Available Downloads.
How to redownload purchased apps from the App Store
Similar Messages
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I tried to download a song and was reverted to contact tech support
I tried to download a song and was reverted to contact tech support
From the iTunes menu bar click Store / Check for Available Downloads.
How to redownload purchased apps from the App Store -
I am trying to download a song and it gets to about 3.5mb and stops, then starts all over again. It has done this several times. Could the file be corrupt?
Turn off the Firewall in System Preferences > Security (or Securtiy & Privacy) > Firewall
If you have anti virus software installed, you may need to disable that before downloading.
Restart your Mac and try again. -
I was trying to download a song and a messages saying cannot complete transaction please call customer services ... I called and couldn't get through what can I do now
Welcome to the Apple Community.
It sounds like you are trying to change your login in the Tunes store through iTunes on your computer, which you can only do once in 90 days, which you don't need to do for this.
What does your iPad usually sync with. -
I got an error message when I tried to download a song and it didn't download but my account balance was lowered by the cost of the song. What gives?
Apple has announced they are currently experiencing issues with iTunes store purchases... give it some time to clear up.
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I downloaded pages from the app store and I can use it on my Mac login but it doesn't show up when my wife logs in to her account? Were using the same computer, just different logins.
No. You need to buy it for your Apple ID and for the other. You will have problems with updates
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I just downloaded an album and it says the 1st track was still processing at 100% i restarted itunes and now that track is missing from the library, any ideas?
Hey Hisheroisgonex,
Thanks for the question, and welcome to Apple Support Communities.
If the track is no longer in your iTunes Library, you can re-download using the information in this article:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519
Thanks,
Matt M. -
I downloaded two films from iTunes whichever failed however I was still charged-I didn't receive an iTunes receipt email how else can I raise a request to have this refunded ?
Does the film show on your account's purchase history e.g. the purchase went through, it's not just a temporary store holding charge ?
If it is a proper charge and the film doesn't show in the Purchased tab in the iTunes store app on your iPad for downloading then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
I bought every single song on the Up All Night album by One Direction, but iTunes is not showing the album as purchased when I'm in the iTunes store. It doesn't even have the complete my album option. It's showing as full price and I don't want to pay $12.99 just so that I can have the iTunes LP. However, I do really want the iTunes LP. What do I do?
Then you need to click the link below and fill out the email form to the itunes store about the issue
http://www.apple.com/support/itunes/store/games/ -
I have tried since Chrismas to use my Ipod touch and have not been able to! I have uninstalled and reinstalled itunes more often then I care to admit! I called support and when I found out there is a charge ($59.95) I declined and hung up. I now can't even download itunes! I guess I find that a little fishy. I was so happy with this gift and now I am so frustrated I am about to return it and never purchase another apple product again! I have gotten nothing but the run around when trying to get assistance for a very expensive music player! HELP PLEASE
Start here:
iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows -
I'm trying to download a song and movies that I've purchased.
Hi,
When trying tp download a movie or song that i've purchased from my cloud I receive this msg. "You can download past purchases on this computer with just one Apple ID every 90 days". Any help would be most appreciated!
Thank youHi Tonedogg14,
Thanks for visiting Apple Support Communities.
If you receive a message that a song from the iTunes Store can't be downloaded, try again using the steps in this article:
Download past purchases
http://support.apple.com/kb/HT2519
If you receive the same message, you can use the steps in this article to troubleshoot the iTunes Store:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Best Regards,
Jeremy -
I'm trying to get my ringtones that i purchased on my old iPhone onto my new one that I just got. They r in my history and when I click on them it says you have already purchased them, would you like to buy them again in order to download them. I did it with one already and I now need help so I don't have to buy them again. Can u help get them back please
Ringtones are currently a one-time only download from the store. If you don't have them on your computer nor on a backup then you can try contacting iTunes support and see if they will grant you a re-download : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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IPod connects and charges, but now doesn't show up on desktop or in iTunes
I've seen numerous threads/topics about iPods not connecting/showing up...and most say to reset, but if i can't even get it to show up in iTunes in order to reset how do I go about this?? Also, if I reset, am I losing all my music/worked saved on it??
I plug it in and it flashes like normal when its connected on the iPod screen, but it doesnt show up on the desktop or pop up in iTunes.
thanks in advance!A reset is just rebooting the iPod. You will not lose anything and can be done without a computer...
Put the hold switch to the OFF/White position. Now toggle it ON/orange then back off again. Then press and hold both the MENU and center buttons on the iPod and hold them for a good 15 seconds or so. Your iPod should reboot starting with the Apple Logo screen.
If it doesn't work the first time, give it a second or third go. Sometimes it takes a few/several tries.
See this thread as an example of what I mean by needing to try it many times...
http://discussions.apple.com/message.jspa?messageID=5065208
http://www.apple.com/support/ipod/five_rs/
If a reset doesn't work then start with these articles and see if that gets you anywhere...
iPod is not recognized properly by computer when USB drivers are not installed properly or are out of date
http://docs.info.apple.com/article.html?artnum=305136
iTunes for Windows: iTunes 7 doesn't recognize iPod
http://docs.info.apple.com/article.html?artnum=304434
iPod missing in "My Computer" or in iTunes for Windows
http://docs.info.apple.com/article.html?artnum=61711
Also you might try forcing the iPod into disk mode first, then connecting it to your computer and see if that makes it show up in iTunes...
Putting iPod into Disk Mode
http://docs.info.apple.com/article.html?artnum=93651
Windows confuses iPod with network drive or hard drive and may keep iPod from mounting or songs may seem to disappear
http://support.apple.com/kb/TS1493
Patrick -
I have it somewere in my hard drive, but finder search tool is not finding it....
I use finder a lot to find my tunes, so please, someone help me...Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache.
Note: ''This will temporarily log you out of all sites you're logged in to.''
To clear cache and cookies do the following:
#Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
#Under "Time range to clear", select "Everything".
#Now, click the arrow next to Details to toggle the Details list active.
#From the details list, check ''Cache'' and ''Cookies'' and uncheck everything else.
#Now click the ''Clear now'' button.
Further information can be found in the [[Clear your cache, history and other personal information in Firefox]] article.
Did this fix your problems? Please report back to us!
'''Try Firefox Safe Mode''' to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.
''(If you're not using it, switch to the Default theme.)''
* You can open Firefox 4.0+ in Safe Mode by holding the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
* Or open the Help menu and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running.
''Once you get the pop-up, just select "'Start in Safe Mode"''
'''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshooting extensions and themes]] article for that.
''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
''When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.'' -
Can u help me retrieve my money bk please
this is a user helping user forum think you want to contact apple
http://www.apple.com/support/contact/
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