I tried to download an album twice with no success (there was an error with my card) but it still charged my bank account. will i be refunded since the album was never received?

I tried this morning to download the Macklemore album twice. both times with a card error. However it has posted in my bank account as if the transaction was successful both times. So i was charged twice for the same album of which i never received. Will i be refunded for this "purchase"?

What was the error that you got ?
Does anything show on your account's purchase history ? If you log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of your purchases (the most recent is above the list).
If you have been charged twice then try the 'report a problem' link to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If you haven't then they might just be temporary store holding charges - from http://support.apple.com/kb/HT3702 :
As with many other merchants, the iTunes Store and Mac App Store places an authorization hold on your payment card account for the approximate amount of any purchase you make.
Authorization holds are removed by your financial institution shortly after your purchase clears. The time it takes to remove authorization requests varies by financial institution.

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When I am trying to download an iTunes song, it is saying there is an error in iTunes with the number45054

When I am trying to purchase a song, it is saying there is an error in the iTunes store with the number45054. I also have $15 to redeem from an iTunes card. It shows on my account by my name, but when I try to purchase a song, it will not give me the option to access that. It just takes me to paypal/credit card. Any suggestions?
Thanks!

Hi shelleymb,
If you are having issues downloading a song in iTunes such as you describe I would suggest using the steps in this article to troubleshoot -
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Thanks for using Apple Support Communities.
Best,
Brett L

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Hey, i bought iPhone 5 and i installed an app called "Ab Workouts Free, Fit Club!", then i deleted it but it still charges me (4.99 pounds) by renewing itself authomatically. this app billed me 4 times since i deleted it. What should i do to stop it from doing this. Thanks.

If this app has an automatically renewing subscription, as it seems it does, you have to unsubscribe. Just deleting the app will not do it. See:
http://support.apple.com/kb/HT4098
Regards.

I am trying to download my photos from my iphone to my mac-iphoto. It keeps trying but about halfway through it says there is an error with a photo therefore it wont download any of my pictures or videos. It wont tell me which picture is the issue.

I took a lot of pictures and video on my recent trip to Ireland. Now I am trying to download the photos and videos from my iphone to my mac - iphoto. I have tried 3 times and each time (at a different point) I get a message telling me that there was an error with one of my photos and it wont load the pictures. Help!!

Try using Image Capture to download to a folder on the Desktop. If there's a damaged file on the iPhone that's preventing the download you can isolate it with Image Capture and then delete it from the iPhone.

I was going to download a book off of Itunes and when I went to download it my zip code didn't match my card so I wasn't able to download it. now I have a pending charge on my account from Itunes for the book I never received, will I still be charged?

I was going to download a book off of Itunes and when I went to download it my zip code didn't match my card so I wasn't able to download it. now I have a pending charge on my account from Itunes for the book I never received, will I still be charged?

Digital Editions can open files of .pdf , .epub and .acsm format.
When you click on a download link from an online bookstore, a .acsm file gets downloaded to the "Downloads" folder of your computer. You need to double click on this .acsm file(if Digital Editions is already installed) to get the book. If you still get a message saying that your computer doesn't have a way to open this file, please manually associate Digital Editions to the .acsm file type OR open Digital Editions and drag and drop the .acsm file onto Digital Editions.
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Trying to download a movie on a laptop. tellls me i can't play it on that computer because my apple account has too many users. how do i see who is listed as a user so that i can delete one if it's not needed

trying to download a movie on a laptop. tellls me i can't play it on that computer because my apple account has too many users. how do i see who is listed as a user so that i can delete one if it's not needed
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[email protected]

The list you saw that shows what drivers are available from Apple Software Update is based on what drivers are supplied by the vendor to Apple. So it would appear that HP has not provided Apple with a scanner driver for 10.9 (known as an ICA driver), or provided an update if one was available for a previous version of OS X, so that you can scan from Image Capture.
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I am trying to download Adobe Flash Player 10 and i keep getting an error message Unable to load a G

I'm trying to download Adobe Flash
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5 and have a very limited knowledge of computers!!!!!!!!!

Hi Terry, A post is the message that anyone has just typed in. When you replied to me, that was your post. I am replying to you so this is my post. Think of it as sending an email or mailing a letter at the "post" office.
Now right at the top of the last post (message) you sent me is a Post#, then the date and time and under that the thread subject "Re: I am trying to download Adobe Flash Player 10 and I keep getting......
The first time that you posted, you described your problem. The next post after that is #1 and so on.
The Adobe Flash Player forum works very much like email except there are a lot of "threads". A thread is what each message you see is called. Everyone that registers can start their own thread (subject). Then other people see it and can post to your thread and try to help you with your problem.
You did pretty good, you registered, and you started your first thread
Now do you feel somewhat more relaxed? Hope so.
Take a look now and see if you can find the Post# and etc that I described above.
Thanks,
eidnolb

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cant download itunes, because ' there is an error with windows installer package' please help?

I am getting the same message when I try to install the latest version of iTunes, I am running on Windows Vista Home Premium. I have tried so many different things to try to correct this and have now completly unistalled it from my laptop..... Now I have no iTunes what-so-ever on it and still can't install it. I found an older versin of iTunes and it installed without any problems, but I can't access it because my library was created on a newer version! Talk about frustrated..... WE NEED HELP!!!!!

I had to reinstall windows xp on my PC and everytime I try to download itunes a message pops up saying "there is a problem with this windows installer package. A program required for this install to complete could not be run. it does not say what program

I had to reinstalled windows xp on my PC and everytime I try to download itunes a message pops up saying "there is a problem with this windows installer package. A program required for this install to complete could not be run". But it does not say what program is required. I've had to reinstalled windows xp before and never had a problem.

Go START/ALL PROGRAMS/APPLE SOFTWARE UPDATE"
If it offers you a newer version of Apple Software Update, do it but "Deselect" any other software offered at the same time.
Once done, try another iTunes install

When trying to download Acrobat Pro XI Student I only get this " http error: 404/support/downloads/dlm/main.jsp " warning.

Hi!
When trying to download Acrobat Pro XI Student I only get this " http error: 404/support/downloads/dlm/main.jsp " warning. This happens with Akamai and the altervative method too. I've paid it, is this because Adobe hasn't progressed my payment yet?
Kind regards, xpooler.

Luckily the problem seems to have vanished. I am not sure what happened but I think the reason was one of the browser extensions, thanks for the advice anyway!

I just tried to install Photoshop 4.0 to my iMac (version 10.9.3) and I was informed that there was an error with the software. I could not install it. Where do I go from here?

I just tried to install Photoshop 4.0 to my iMac (version 10.9.3) and I was informed that there was an error with the software. I could not install it. Where do I go from here?

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http://www.adobe.com/products/photoshop.html

I am trying to download a free app and it say I need billing information, I do that and it still won't download

I am trying to download a free app and it say I need billing information, I do that and it still won't download

Hi alphapack21,
Thank you for using Apple Support Communities.
I see you are having difficulties with downloading a free app from the App Store without a credit card. The following article explains how to set up your account without a credit card or payment method.
Create an iTunes Store, App Store, or iBooks Store account without a credit card or other payment method - Apple Support
Regards,
Jeff D.

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I have a macbook pro 17" mid 2009- running on snow leopard 10.6.8 ... I lost the snow leopard disk so I don't know what to do from there ... I tried restarting by clicking SHIFT (safe mode) after the chime comes up, but It doesnt seem to make any difference ... please help !!
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TS3297 my app store or itunes will not let me download anything or update anything it says there is a problem with your previous purchase can some one help

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Yes, you will need to pay it. Contact iTS for more info.
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html

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I tried to download an album twice with no success (there was an error with my card) but it still charged my bank account. will i be refunded since the album was never received?

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