I tried to download an app for the iPad and was told the file was too large for the iPad; so I tried to download it on the MacBook but it never showed up; any suggestions? PS, I got the receipt from iTunes store so it was paid for
I tried to download an app for the iPad and was told the file was too large for the iPad; so I tried to download it on the MacBook but it never showed up; any suggestions? PS, I got the receipt from iTunes store so it was paid for
FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Cheers, Tom
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Try:
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I have suddenly lost the whole of my iTunes library, with the exception of music that I have bought and downloaded from iTunes Store. It was all there yesterday and I haven't altered anything, as far as I know! I hope it's something quite simple?
Apologies, but none of the communities listed seems to fit this question - so I'm taking pot luck!For music that you've purchased from Apple that are on your iPhone you should be able to copy to your computer's iTunes via File > Transfer Purchases. Also if you are in the US then you should be able to re-download past music purchases for free : http://support.apple.com/kb/HT2519
For your own music that you've copied, then if you haven't got a backup on, for example, external drives or CDs/DVDs then you could see if any of the utilities mentioned in this old post still exist and work -
i purchaseed an app monotoricamera but i cant find this application and this app removed from iTunes store what can i do for this problem? when i use report problem in purchase history " say to me this app is removed and i pay for that
Well, if you didn't keep it in your iTunes library, on your computer, & then back that data up, you're out of luck if it's no longer available in the App store.
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I bought a new 4th gen ipod shuffle and tried to sdet it up last night. I installed the latest itunes software and started to sync my ipod, but error boxes kept popping up saying ipod not found cannot sync. It was showing in itunes, then it would disappear, then it would come back. I am not very good with computers so I don't know what to do. Can someone help?
Do you have an iCloud backup? If you backed up your old phone to iCloud you can go to Settings>General>Reset>Erast All Content & Settings (which will erase your phone), then go back through the setup screens again and when prompted choose Restore From iCloud Backup. However your backup won't contain everything in your iTunes library (such as your music) so you'll need to be able to sync with your computer unless you purchased everything from iTunes and want to redownload it to your phone.
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I need help fixing this poblem
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I only want my secured network wifi but keeps searching for others. Tried turning on an off wifi and on and off secured networks and ignore other networks, but keep coming back. Any suggestions.
That's not the way wifi works.
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Error code -45054 from iTunes store when trying to purchase content
Tried everything I could think of. Had already done a fresh install of OS Mavericks and this issue recently came up. Couldn't find any threads describing a fix so any help is appreciated.
error code -45054 from iTunes store when trying to purchase content
Specifically:
"We could complete your iTunes store request
An unknown error occurred (-45054)
There was an error in the iTunes store. Please try again later"
3 days later...same error code.Hello there, Tyger2204.
The following Knowledge Base article offers up some great steps and additional reference links for troubleshooting issues connecting to the iTunes Store:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Feel free to begin with these recommended steps:
Make sure your computer is up-to-date and meets the following requirements
Make sure that you can access the Internet on your computer or device.
Make sure that your computer meets the iTunes minimum system requirements.
Make sure that your operating system is up to date:
For Mac: Choose Apple () > Software Update to determine if updates are available for your computer.
Troubleshoot issues on a Mac
If you haven't been able to connect to the iTunes Store, a software conflict or your Internet service provider (ISP) may be blocking your access.
Update iTunes and Safari to the latest version.
If you have a firewall, your settings may be preventing you from connecting to the iTunes Store. Follow these steps to configure your firewall.
You may need to reset your keychain. Connection issues are occasionally caused by keychain issues. Learn how to use Keychain First Aid to resolve any issues with your keychain.
If you're receiving a specific error message, follow these steps.
If the issue still persists, contact your Internet service provider and confirm that these ports and servers are enabled over your network.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
So the left side of my iPhone isn't working at all and I even tried turning it off for 5 minutes about 10 million times but nothing is working. Any suggestions on what to do I need help like ASAP!?
Have you performed a reset? Tap and hold the Home button and the On/Off button for approximately 10-15 seconds, until the Apple logo appears. Release both buttons and await restart.
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Just updated to new iOS 6 on iPhone 3G. Get 'can't connect to iTunes' message. Tried the setting date and time trick but still no success. Any suggestions for 3G iPhone?
also must mention i have never had trouble that i couldn't fix on itunes but all of this has started since i have been using icloud for basic backups hope this helps solve problem
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I have created an apple id on my pc but when i'm trying to download free apps from itunes store it's asking for credit card information which i don't have, that's why i went through apple support there i found "if you don't have credit card then click on none option but the problem is there isn't any none option so plzzzz some help me?
If you have an existing ID, & you don't want to use a credit card, you'll have to redeem an iTunes gift card. If you don't want to do that, you'll have to create a new ID by following the directions here, EXACTLY:
http://support.apple.com/kb/ht2534 -
Comcast just replaced my cable modem/wireless router. All devices connect properly except my iPhone 4. It shows itself to be connected to the network, but it does not load any web page. Resetting the iPhone does not solve the problem. Any suggestions?
Thank you for your response.
I had rebooted the router (several times, actually), to no avail.
I do not know the answer to whether MAC filtering is enabled on the router. Have tried to find info about that, but unsuccessfully. Router is an Arris TG852G, supplied by Comcast. I would be surprised if MAC filtering were the issue, since in addition to the computer, we have successfully connected several other devices to the wifi, namely an iPad, a Android phone and a Kindle Fire - all able to access internet pages through the wifi, and all without a need to add the device to a MAC address whitelist. To add to the mystery, the Comcast tech was able to connect his iPhone 4 to my network and access web pages. He was unable to connect my iPhone, however, after trying for some time.
I seem to recall reading somewhere that an iPhone cannot connect to a wireless "n" router, only "b" or "g". The Arris router is described as a n/g/b compliant router, and as noted the Comcast tech was able to connect his iPhone, so don't know why that would be the issue here.
By the way, my iPhone does connect wirelessly to my network at home. This difficulty is at a second home.
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TS1424 I am unable to open the Apps store. Any suggestions as to what the problem might be?
I am unable to open the Apps store. Any suggestions as to what the problem might be?
Hi Helen5012,
When troubleshooting iTunes Store connection issues, the following articles provides the best information:
First, try signing out of your account in Settings > iTunes & App Store. Once signed out, go ahead and sign back in.
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/HT1311
If the above did not resolve your issue, refer to the following:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
If you haven't been able to connect to the iTunes Store:
- Make sure that your iOS software is up to date by connecting your iOS device to iTunes and clicking on Check for Update in your device's Summary page in iTunes.
- Check and verify that you are in range of a Wi-Fi router or base station. If you are on a 3G capable device, make sure that cellular data is turned on from Settings > General > Cellular.
- Check to make sure you have an active internet connection. You can check the User Guide for your device for help with connecting to the internet.
- Check to make sure other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the internet.
- Try resetting (turning off and then on again) your Wi-Fi router
- If the issue still persists see, iOS: Troubleshooting Wi-Fi networks and connectionsoriOS: Troubleshooting Wi-Fi networks and connections.
Thanks,
Matt M. -
I went to synch my iPhone, iTunes asked for an update, I said yes, then my iPhone froze with a silver apple showing. Any suggestions?
Error 1 or -1
This may indicate a hardware issue with your device. Follow Troubleshooting security software issues, and restore your device on a different known-good computer. If the errors persist on another computer, the device may need service.
http://support.apple.com/kb/TS3694#error1 -
I tried downloading an app as per usual and the message 'There is a billing problem with a previous purchase. Please update your payment info' appeared. Everything in regards to my payment info is correct. What's going on? Help me!
Is there any sort of error message on the payment details screen on your account ? If not then if you enter your card's security code does that trigger an error message ?
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