I tried to download Firefox 4.0 on my Mac Intel running OS 10.6.6. I get a message that it can not download because libsmime3.dylib is open. And now FirFox 3.6 has disappeared. What do i do?

FireFox can't open lots of files it isn't suposed to. DMG is opened by the Mac osx as a virtual volume file you just drag the FireFox icon to where you want it installed. Check your desktop for a FireFox volume... like a drive. Double click the DMG file if it is not there. This is how Mac works it has nothing to do with FireFox, many apps install this way!

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HT6154 i had some charges show up on my itunes account that we did not authorize so i disputed the charges and now my itunes ID has been deactivated. How can i reset it?

I had some charges that showed up on my itunes account that we did not authorize. I disputed the charges and now my Apple ID has been deactivated. How can I reset it?

mcgahagan wrote:
I had some charges that showed up on my itunes account that we did not authorize. I disputed the charges and now my Apple ID has been deactivated. How can I reset it?
Since you disputed the charges with your credit card company, the CC company reversed the charges and Apple (correctly) locked the AppleID.
You will need to contact Apple -> http://www.apple.com/support/appleid/contact/
and explain what happened.

Cannot download OSX Maverick? My current system is Snow Leopard 10.6.8 and even when logged into the app store I'm getting the message that I can not download at this time. Try Later?

Cannot download OSX Maverick? My current system is Snow Leopard 10.6.8 and even when logged into the app store I'm getting the message that I can not download at this time. Try Later?

Are you connected via wifi? If so, and it is an option, try connecting using a ethernet cable. It sometimes seems to help as it can give a more reliable connection for the 5.3gb download.
If you do manage to download it you may want to make a copy of the installer file - which gets downloaded to the Applications folder - before running it as it self-deletes on successful installation. It may save you another monster download in the future.

Trying to dowload the latest version of itunes and I get a message that it can not remove the old version

I bought a new touch and tried to plug it into my pc. itunes said I need the 10.5 version with new ipod. I downloaded the latest version and when I try to install it to my pc it gives me the message that it can not remove the old version and contact tech support. Please help.

A window pops up when I try to install that says the old version of itunes can not be removed contact tech support. Then another window pops up that says the feature you ar trying to use is on a network resource that is unavailable.
perfect, thanks.
Download the Windows Installer CleanUp utility from the following page (use one of the links under the thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select anyiTunesentries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

While upgrading from OS 10.4.1.1 to Leopard, I get a message that I can't upgrade because my computer is not running OS 10.4 which I clearly am. What's the problem?

I purchased a Mac OS X Leopard on Amazon to upgrade my 2006 Apple iMac. After inserting the CPU Drop-in DVD, and clicking the Leopard OS 10.5 installation icon, I get a message that the upgrade cannot happen because the upgrade installer cannot find OS 10.4 or later on my computer. My system profiler indicates that my iMac is running OS 10.4.1.1. What is the problem?

I came upon the solution in another discussion thread. The solution is to simply wait 8 to 10 minutes on the language selection dialog box allow the install program time to find my OS 10.4.1.1.. I then clicked on "Continue" and the install proceeded without any problems. I know am running Leopard OS 10.5.8., So far with no cliches..."knock on wood". Thanks to all who responded to my original question.

HT1918 I updated my account info with a credit card, but every time I try to download an ap on my iPad, I get a message that I can't proceed because "PayPal is not supported on this device"

I keep getting an message that I can't download apps because "PayPal is not supported on this device" (iPad) even though I changed my iTunes account info to a credit card payment.

Contact iTunes:
Apple - Support - iTunes - Contact Us

Was always working and today I get a message that it can not connect to the internet. Internet Exployer works fine. So, I tried uninstalling the program and reinstalled. Still did not work. check out the proxy and firewall no problems there.

I get a message can not connect to the internet when trying to open Mozzila Firefox. It was working fine until my internet service went down. Once back up it was not working. I have tried installing and uninstalling the browser. I have looked at the firewall and proxy on my computer. Still not working Internet Exployer works fine. Deleted all cookies also.

Did you check your security software (firewall)?
A possible cause is security software (firewall) that blocks or restricts Firefox without informing you about that, possibly after detecting changes (update) to the Firefox program.
Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox.
See [[Server not found]] and [[Firewalls]] and http://kb.mozillazine.org/Firewalls

HT5655 Why can't I download Flashplayer for my Mac OS X (10.6.8)? I get a message that Adobe can't download it so what now?

So how do I get Flashplayer?

I just now noticed your system version in your topic. Thank you for providing your other system information. Same should be in your profile so that if you have any other problems, you will not have to repeat yourself or the helpers here keep asking you for it.
If you uninstalled all the older versions of flash player on your computer....
Disconnect all peripherals from your computer.
Boot from your install disc & run Repair Disk from the utility menu. To use the Install Mac OS X disc, insert the disc, and restart your computer while holding down the C key as it starts up.
Select your language.
Once on the desktop, select Utility in the menu bar.
Select Disk Utility.
Select the disk or volume in the list of disks and volumes, and then click First Aid.
Click Repair Disk.
Restart your computer when done.
Repair permissions after you reach the desktop-http://support.apple.com/kb/HT2963 and restart your computer.
Install flash player, repair permissions again when done and also restart your computer.
If still having issues, you should post in the Adobe forums.

I keep getting the message that iTunes can't start because MSVCR80.dll is missing. I uninstalled and tried reinstalling, but that hasn't fixed the problem.

iTunes was working fine until I got the message to update it. After the update won't function anymore (and Apple makes it impossible to get support on this).

Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features(Later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (If this won't uninstall press on)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
See also HT1925: Removing and Reinstalling iTunes for Windows XP or HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
Should you get the error iTunes.exe - Entry Point Not Found after the above reinstall then copy QTMovieWin.dll from:
C:\Program Files (x86)\Common Files\Apple\Apple Application Support
and paste into:
C:\Program Files (x86)\iTunes
The above paths would be for a 64-bit machine. Hopefully the same fix with the " (x86)" omitted would work on 32-bit systems with the same error.
tt2

When i go to the icloud page and click find my phone, i get a box that says "can't load find my iphone. There was a problem loading the application". What do I do now? Thank you

When i go to the Icloud page and i click on find my Iphone, I get a message that says "Can't load Find my Iphone. There was a problem loading the application." What do I do now. Thank you

Mail has been down all morning. Pacific time. California here.
Since 7am PST - it's 11:36 am right now. still down.
It's a routine maintenance issue I was told. - but very frustrating not to know ahead of time.

I tried to download the newest version for iTunes and now it is saying something about Apple Mobile Device. And now my iTunes will not complete the new download because of this. What does this mean???

I tried to download the newest version for iTunes and now it is saying something about apple mobile device. Never heard of this before and now it will not finish downloading because of this. What is it?? What do i need to do to get itunes to download onto my computer again??

I got most of it done but now it is not letting me delete my C:\Program Files\Common Files\Apple
It says that file is open in another program....What do i need to do to delete that?
Do you currently have the iCloud control panel installed? If so, uninstall that. Can you do the deletion now?

When trying to download firefox I get a message that says can't download/ connection reset

I ran into some malware over the weekend. Did a system restoration. I've tried several times to download firefox. Each time it runs for a minute or two and then I get a message that says can't download; connection was reset.

You get that message any time you download an executable file. It is safe to open as long as you download from http://www.mozilla.org/en-US/firefox/new/

TS1315 when trying to download photos from my digital cameras I keep getting the message that pics can't be downloaded because of an unrecognizable format. It shows that they are all jpeg files. One camera is a Canon, the other a Panasonic.

when trying to download photos from my digital cameras I keep getting the message that pics can't be downloaded because of an "unrecognizable format". It shows that they are all jpeg files. One camera is a Canon, the other a Panasonic. I have had these cameras for a few years and have never had a problem downloading.

I am having the same problem which has happened very infrequently before. Generally it's one photo and happened when my battery died.
However today I tried to download six photos.
None would download including several others for a total of 21 that would not download.
Since I had just installed a new powered hub and added three new external 4T hard drives, I got concerned that it was the hub. Then got really worried that I'd have problems with the data I have been backing up.
However following this sequence of events, I've determined it's not the hub, but still don't know what is causing the problem.
(1) Put a fresh battery in the camera - same results
(1.5) Used a different port in the new hub - same results
(2) Put the card in the card slot in the back of my iMac - no problems except that one image I knew about last week. The six new images imported.
(3) Tried again using the cable - still same error
(4) Changed cables - my husband has the same camera - still same error
(4) Put the card in his camera with his cable - still same error
(5) Put the card in a card reader and used the same slot in the new hub - no problems - same one wouldn't import but message that there are no new photos to import.
(6) Moved the offending one image to the Trash while the card was in the card reader
(7) Put the card back into my camera and used my cable. iPhoto had no error and displayed the message there are no new photos.
Conclusion:
Not the camera
Not the cable
Not the hub
Must remove bad photo from the card
However, I have not had to do that before. I went through several imports on vacation when there was one bad image and just ignored it each time.
Any idea why this is happening now?
Thank you

I am trying to down load an audible book an I get a message that I can't because my phone will only accept two audible accounts. I only have two accounts. what is the problem?

I am trying to down load an audible book an I get a message that I can't because my phone will only accept two audible accounts. I only have two accounts. what is the problem?

I don't seem to understand your question, will you provide more information.

I'm trying to install windows 7 but getting a message that it can't be installed on bootcamp because the partition needs to be formatter NTFS. What to do?

I'm trying to install windows 7 but getting a message that it can't be installed on bootcamp because it needs a partition formatted as NTFS. What to do?

Hello,
The Boot Camp Assistant application helps you create the Windows partition and restart your Mac ...
http://www.apple.com/support/bootcamp/

I tried to download Firefox 4.0 on my Mac Intel running OS 10.6.6. I get a message that it can not download because libsmime3.dylib is open. And now FirFox 3.6 has disappeared. What do i do?

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