I tried to download from the app store. It will not download. It shows up under "other purchases" but the action button is blank. I have tried to re-download it and it won't let me do that either. Any suggestions?

Mavericks will not download from the app store. It shows up under "other purchases" but the action button is grey and will not allow me to install, uninstall or redownload. I meet the system requirements but nothing is working. Any help would be appreciated!

There is nothing wrong with my iTunes, is more of the App store that I am concerned about. And I've tried the "Authorise this computer" yes it does download when using iTunes, but no luck with App Store. And, yes I am logged onto iTunes when doing purchases.
I find this really fustrating because the App store works fine on my ipod but once it comes to my macbook, it does not download. A few seconds later after I click on an app to download, the pop up message notifies me that the purchase cannot be downloaded.
Anyways, thanks for your suggestion.

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FCPX crashed and I reported it here. Tom Wolsky suggested I trash prefs, perform an fsck, reboot and redownload FCPX from the App store. The reboot was okay but Safari will not let me access the App Store to redownload FCP. I'm running 10.6.8 but the App

FCPX crashed and I reported it here. Tom Wolsky suggested I trash prefs, perform an fsck, reboot and redownload FCPX from the App store. The reboot was okay but Safari will not let me access the App Store to redownload FCP. I'm running 10.6.8 but the App Store icon is grayed out. I get a "Safari doesn't recognize addresses starting with macappstore."
How do I get to the App Store to get FCPX back? I'm using the Trial version now.

How are you linking to the App Store from Safari? From this page?
http://www.apple.com/finalcutpro/trial/

I need to change my apple email but the only other email I have is my back up one and it won't let me use that

I need to change my apple email as it's my work one and that is finishing. But the only other email I have which I want to use is apparently my back up one and it won't let me use that. Any help greatly appreciated. Jez

Hi Jez224,
This article will tell you how to change the email address associated with your Apple ID -
Change your Apple ID
The following section is particularly important -
You can change your Apple ID to any address, except an address used by another Apple ID. You can change the address of any Apple ID, except an Apple ID that ends with @icloud.com, @me.com, or @mac.com.
Thanks for using Apple Support Communities.
Best,
Brett L

I am a first time user of an ipad. everytime I go to the app store, it will not accept my apple id. I changed it, and still it won't accept it..what do I do? I'm not very computer literate...ty :)

can anyone help me with this. as a result I can't load any apps..

thanks for answering...I finally figured it out...it was requiring apple id, and also password....I didn't see that...I have to get used to touching everything...ty for answering.

Ok I am tryin to install apps in the app store it will not allow me to without a credit card I will not give that info how can I get passed that

Help!!!!!

thats stupid because if you are trying to get something is supposed to be "free" why the heck do we have to provide with a Credit Card info??? Thats dumb, what if we dont have a Credit Card???

I tried to buy an app init the app store with my registered debit card. Due toinsufficient funds payment was rejected. However whenever i try to download a free app now iTunes will not allow until this payments completed!!!! this is so frustrating.

I tried to buy an app init the app store with my registered debit card. Due to insufficient funds payment was rejected. However whenever i try to download a free app now iTunes will not allow until this payments completed!!!! this is so frustrating. Help

If you're unwilling to use a gift card or credit card to complete the transaction, you need to click here and ask the iTunes Store staff for assistance.
(117750)

The application called VirusScan that comes preloaded on the macbook will no longer open, claiming that it is corrupt and that I must reinstall it. After looking in the app store it does not appear that said application is available for re-downloading.

The application called VirusScan that comes preloaded on the macbook will no longer open, claiming that it is corrupt and that I must reinstall it. After looking in the app store it does not appear that said application is available for re-downloading. Is there a special, non-app store place where I am to go for this?
Also, I installed MacKeeper about two-three months ago and am questioning its performance. Looking for input as to whether or not this application helps or hinders my system.

I'll back up Csound on the MacKeeper thing. In fact, I actually wrote the following about it:
http://www.reedcorner.net/news.php/?p=245
Remove is ASAP. Do not use the provided uninstalled, as there are widespread reports of pop-ups advertising MacKeeper on your system after incompletely removing it. Try this:
http://applehelpwriter.com/2011/09/21/how-to-uninstall-mackeeper-malware/
As for VirusScan, Barney is right on the money that it does not come preinstalled on any Mac shipped new from Apple. However you have gotten it, your best bet is removing it. See my Mac Malware Guide for more information that will help you understand and avoid Mac malware without relying on anti-virus software.
http://www.reedcorner.net/guides/macvirus
(Note that my pages contain links to other pages that promote my services, and this should not be taken as an endorsement of my services by Apple.)

Can't download from mac app store. error7

for the past few days I can't download from mac app store. new apps & updates.
every time I try I get the message: 'We could not complete your request. There was an error in the App Store. Please try again later. (7)'
anybody know the solution?
thanx
Neta

Hi there, I am having the same problem, but with Error 13 instead. I can see apps I've downloaded in my purchased apps, but when I try to install them that's when I get the error message. See attached image!

How can I hide or delete updates from the App Store I am not interested in using?

How can I hide or delete updates from the App Store I am not interested in using?

This works for apps you've acquired, but does not work for built-in features. I am regularly nagged to update Digital Camera RAW Compatibility (currently I'm being nagged about Update 6.03). I've tried the method described above - the steps are available, but they appear to have no effect. I think this is perhaps because RAW compatibility is an element of OSX rather than a separate app. I don't use RAW format with cameras, and have no need for this feature. Even if I did, I have none of the 13 camera models listed in this update.
It is just a nuisance, but if anyone knows how to suppress this I would appreciate instructions.
I would also be curious if anyone can explain why on earth Apple would incorporate RAW camera format compatibility into the core of its operating system. It shakes my confidence in their operating system design.

My new iphone4 won't connect to the app store or iTunes. It says cannot connect to iTunes. But I logged into the game center and onto this web sit. I tryed some fixes on here but nothing has worked. Suggestions?

My new iphone4 won't connect to the app store or iTunes. It says cannot connect to iTunes. But I logged into the game center and onto this web sit. I tryed some fixes on here but nothing has worked. Suggestions?

HI again Andy,
The last message had some more stuff in between the "Hello" and "Regards" - I have no idea what happened to it. But nevermind...
I started up the Mini with the modem in one usb, and the speaker system in the other (M-Audio Sonica Theatre) - I have one of the Minis that have only 2 USB (and one FireWire) ports. The firewire has the external drive connected to it.
So far, as I"m typing this, I AM able to be online and use iTunes simultaneously. (both SaFari and iTunes respond slower than if I was using only one or the other, but they ARE actually working - in addition to having Adium running) - So I think what you suggested ( that is was something wonky was the USB hub) was a correct, yet assessment.
Would you have any reccommendations for USB hubs? The only thing that I have connected to the hub under normal circumstances that would be constantly "running" would be the RadioShark (even though the Radio soft isn't playing - the blue light on the RadioShark is always on) - and the speakers naturally. Everything else is of the occassional variety - iPod Sync Cable, Dual Layer External DVD Burner, and a "pass thu" to the USB ports on my Hard Drive Enclosure (which had been unplugged before the problem was noticed). The hub I current use is the
Kensington DomeHub USB 2.0 (7 ports) Weighted Hub 33118 http://www.amazon.com/Kensington-DomeHub-ports-Weighted-33118/dp/B0002FHENE/ref= sr16/002-4275642-8664817?ie=UTF8&s=electronics&qid=1187848108&sr=8-6
which (I thought) worked better than the "throwaway" ones I had used previously.
You think it is the hub or something connected to it that may be causing the problem?
Regardless, thank you for your time, and I hope to hear from you soon.

Hi, I am trying to download IOS7 to my ipad. The programme has locked at the 'Choose a Wif-Fi network' page, a box says 'joining other network' but the page is greyed out and can't move from it. How can I clear this screen and finish the download. Thanks

Hi, I am trying to download IOS7 (not sure if it's 1 or 2) to my ipad. The programme has locked at the 'Choose a Wif-Fi network' page, a box says 'joining other network' but the page is greyed out and can't move from it. How can I clear this screen and finish the download. Thanks

Hello Den53,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iOS: Turning off and on (restarting) and resetting
http://support.apple.com/kb/HT1430?viewlocale=en_US
Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears, and then slide the slider.
After the device has turned off, press and hold the Sleep/Wake button until the Apple logo appears.
Best of luck,
Mario

TS1424 Whenever i purchase or download an app on the app store , it always gives me this error message " unable to purchase at this time, please try again later"

Whenever i purchase or download an app on the app store , it always gives me this error message " unable to purchase at this time, please try again later"

JUst experienced the exact same problem after changing password.Getting same message. Hope someone has an answer for this.

I am unable to purchase from the App Store it's not accepting my payment method I am in Trinidad

I am unable to purchase from the App Store it's not accepting my payment method

does it give any error message? such as "contact itunes support" or something else?

Everytime i try to purchase something on the app store, it says "billing information needs to be confirmed" everytime i confirm it, it says declined. i still have money on my card and i just want to download free apps. what do i do???

everytime i try to purchase something on the app store, it says "billing information needs to be confirmed" everytime i confirm it, it says declined. i still have money on my card and i just want to download free apps. what do i do???

Readers here are other Users like you. You need Apple Customer Service. call them.

If I buy Lion in the app store, can I ''reset'' my whole macbook (instead of doing this with the cd that comes with the macbook)?

If I buy Lion in the app store, can I ''reset'' my whole macbook (instead of doing this with the cd that comes with the macbook)?
With ''reset'' I mean, repair because it is from 2007 and so slow. So that all the data and programmes are gone and I can start over with Lion!?

You have a choice. You can start by erasing the drive and reinstalling Snow Leopard prior to purchasing and downloading the Lion installer. Or you can purchase and download the installer, save the Lion installer, create a bootable Lion USB flash drive installer, boot from the Lion installer, erase the hard drive, and install Lion. I would suggest the second choice:
Make Your Own Lion Installer
1. After downloading Lion you must first save the Install Mac OS X Lion application. After Lion downloads DO NOT click on the Install button. Go to your Applications folder and make a copy of the Lion installer. Move the copy into your Downloads folder. Now you can click on the Install button or quit the installer. You must do this because the installer deletes itself automatically when it finishes installing Lion.
2. Get a USB flash drive that is at least 8 GBs. Prep this flash drive as follows:
Open Disk Utility in your Utilities folder.
After DU loads select your hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Click on the Partition tab in the DU main window.
Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Set the format type to Mac OS Extended (Journaled.) Click on the Options button, set the partition scheme to GUID then click on the OK button. Click on the Partition button and wait until the process has completed.
Select the volume you just created (this is the sub-entry under the drive entry) from the left side list. Click on the Erase tab in the DU main window.
Set the format type to Mac OS Extended (Journaled.) Click on the Options button, check the button for Zero Data and click on OK to return to the Erase window.
Click on the Erase button. The format process can take up to several hours depending upon the drive size.
3. Locate the saved Lion installer in your Downloads folder. CTRL- or RIGHT-click on the installer and select Show Package Contents from the contextual menu. Double-click on the Contents folder to open it. Double-click on the SharedSupport folder. In this folder you will see a disc image named InstallESD.dmg.
4. Plug in your freshly prepared USB flash drive. You are going to clone the InstallESD.dmg disc image to the flash drive as follows:
Open Disk Utility.
Select the USB flash drive from the left side list.
Click on the Restore tab in the DU main window.
Check the box labeled Erase destination.
Select the USB flash drive volume from the left side list and drag it to the Destination entry field.
Drag the InstallESD.dmg disc image file into the Source entry field.
Double-check you got it right, then click on the Restore button.
When the clone is completed you have a fully bootable Lion installer that you can use without having to re-download Lion.
To install Lion from scratch:
Install or Reinstall Lion from Scratch
If possible backup your files to an external drive or second internal drive.
Boot From Lion USB Flash Drive:
Restart the computer and after the chime press and hold down the OPTION key until the boot manager appears. Select the icon for the USB flash drive then click on the arrow button below the icon.
Erase the hard drive:
Select Disk Utility from the main menu and click on the Continue button.
After DU loads select your hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Note the SMART status of the drive in DU's status area. If it does not say "Verified" then the drive is failing or has failed and will need replacing. SMART info will not be reported on external drives. Otherwise, click on the Erase tab in the DU main window.
Set the format type to Mac OS Extended (Journaled.) Click on the Erase button and wait until the process has completed.
Quit DU and return to the main menu.
Reinstall Lion: Select Reinstall Lion and click on the Install button.

I tried to download from the app store. It will not download. It shows up under "other purchases" but the action button is blank. I have tried to re-download it and it won't let me do that either. Any suggestions?

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