I tried to eject a cd, didn't work so I turned off the computer and now it keeps getting stuck at the gray screen. How do I fix it?

Here are a few more details. I put in a game cd for a windows computer, once I opened the folder on the desktop I noticed the install application was .exe so I tried to eject the cd but no matter what I tried on the computer it wouldn't come out. I will say though that I didn't try the manual cd eject cause I didn't have anything small to hit the button in the cd drive with. It was getting late so we decided to just turn off the computer and leave it for the next day. I can't remember if we turned the computer off with apple shut down or by holding down the power button but we walked away pretty quickly before it was fully shut down. The next day the computer won't turn on. When I walked into the room I was the computer stuck with a grey background with the apple logo showing and the circular thing under it frozen. Since no one was in the room I held down the power button and turned the computer off. We tried to start the computer again later but again it keeps getting stuck at the same spot. Now when we hold the power button down to turn it off I'm not sure if it's really turning off all the way. The screen goes dark but it sounds like the fan is still going. I tried disconnecting everything but the keyboard and mouse but when I started it up again it got stuck on the grey screen with just the apple logo. I'd really apprechiate help on this cause I live in Germany right now and support call centers work so much worse when you don't speak the language well... Thanks for any help you can give!

Restart your computer while holding down left mouse key. That will eject the CD and your Mac will start as normal.
Lupunus

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HT3743 my iphone 4 i bought was jailbroken to ios 6.0.1 redsn0w but i tried to restore the iphone and now it keeps saying connect to itunes but when i connect and try to restore an "unknown error" occurs and it will not boot up whatsoever. please help!

my iphone 4 i bought was jailbroken to ios 6.0.1 redsn0w but i tried to restore the iphone and now it keeps saying connect to itunes but when i connect and try to restore an "unknown error" occurs and it will not boot up whatsoever. please help!

If you want to solve your problems, unjailbreak. And don't do it again, because jailbreaking causes problems as you read about in that article. You can try Recovery Mode: http://support.apple.com/kb/HT1808

I updated my itunes this morning, and now I keep getting an error message when trying to burn a disc. Any ideas how to resolve this?

I updated my itunes this morning, and now I keep getting an error message when trying to burn a disc. Any ideas how to resolve this?

Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2

HT1296 in trying to update my dad's iphone version, i connected it to my computer. now i am getting the restore itunes symbol. what do I do? If I restore it, will he loose all of his contacts?

in trying to update my dad's iphone version, i connected it to my computer. now i am getting the restore itunes symbol. what do I do? If I restore it, will he loose all of his contacts?

By the "restore iTunes symbol" do you mean a USB cable and the iTunes symbol? If so the device is in Recovery Mode and the device has already been erased and it needs to be Restored using iTunes. If your Dad had a backup you can Restore from backup after the iPhone is up and running. Follow the link for instructions > http://support.apple.com/kb/HT1808
If this is not the case please post back and we'll try and help.
Message was edited by: Malignance

Trying to put movies back on my iPod touch 2, I had to reset it, now I keep getting error messages?

Trying to put movies back on my iPod touch 2, I had to reset it, now I keep getting error messages?

Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reboot the computer
- Try another USB port and cable
- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

I have an iphone 5, i tried to restore it,and now it keeps showing me on the screen the 'connect to itunnes message'.What do i do?

i have an iphone 5, i tried to restore it,and now it keeps showing me on the screen the 'connect to itunnes message'.What do i do?

Check the version of iTunes you're running. "Help >> About". It should be 11.1.1 if I'm not mistaken. Let me know if you're still having issues.
- JC

HT1296 I am trying to sync my ipod to my computer thru itunes, I have already successfully synced my ipad, but keep getting stuck on the sync for the ipod it identifies, the device appears to be syncing but doesn't show up my new music or my new playlist?

I am trying to sync my i-pod to my computer thru itunes. I successfully synced my Ipad thru the computer, but am trying to do the same with the Ipod. The device shows up on my computer and appears to be syncing, but nothing changes. I have tried dragging the new music to the device, but a symbol appears with a slash thru the middle, as if denying access, any suggestions what to try next. I have synced on this Ipod succesfully in the past, Suggestions?

To drag and drop you have to use the Manual Method. That method is included here:
iTunes: Syncing media content to iOS devices and iPod
Was the iPod set up by wifi or setup or synced to another computer/iTunes library?

HT1766 I am trying to up date my phone to iOS7 and now my phone is stuck with the itunes symbol and a connect to computer picture and I can't use my phone. I attached the phone to computer and have downloaded itunes to my computer but I have no idea what

I am trying to update my phone and the phone is frozen on a screen that has the itunes symbol and the computer connection showing.
I did not have itunes on my computer.
So I downloaded itunes set up which took an hour or so.
Now what do I do?

Please check 2 things in your computer.
1. Right click 'My Computer' => Manage => Services & Applications => Services. Look for Apple Mobile Service at the top. Status must be STARTED. If stop, please start it.
2. Open iTunes in computer. For Windows 7, go to iTunes Store => Authorise this Computer => key-in your Apple ID and password when prompted. For Windows 8, press ALT and S together. A pop-up window would show information of authorising computer. Click Authorise this Computer => key-in your Apple ID and password when prompted.
Good luck

HT203164 Itunes destroyed my ipod (wiped it out and rendered it useless) and now i keep getting a cancelling burn message when trying to burn a cd.

I've tried restarting the IMAPI cd burning service, different playlists, and blank cds. I'm frustrated. Can anyone help? I'm running Windows XP.

Hello there,
It sounds like you are unable to burn a disc using Windows XP. You started with the troubleshooting I would have as well. Next try these steps from the article named:
iTunes 11 for Windows: If you have trouble burning a disc
http://support.apple.com/kb/PH12349
If CD burning stops at a particular song, the playlist might include iTunes Store purchases that haven’t beenauthorized to play on this computer. To authorize this computer, double-click the purchased song (where CD burning stopped) and enter the information for the account that purchased the song. You can authorize up to five computers at a time. For more information, see Authorize a computer to play iTunes Store purchases.
Use Windows Update to make sure you have the latest Service Pack for your computer installed.
Check your computer or drive manufacturer’s site for firmware updates and install any that are appropriate for your computer and CD or DVD drive.
Try using a different brand of media or a different type of disc (for example, CD-RW instead of CD-R).
Try choosing a lower burn speed.
If the issue persists after these things have been checked, I would next try unisntalling iTunes altogether, along with its associated apps and then re install it with this article:
Removing and Reinstalling iTunes and other software components for Windows XP
http://support.apple.com/kb/ht1925
Thank you for using Apple Support Communities.
All the best,
Sterling

Was trying to get Amazon App only available in US store. Switched stores and now can't get back to the Australian store. How do I get back?

I know this has featured before in discussions but none of the answers helped me. I followed a prompt to switch to the US App Store. Then tried to buy an app and got told to switch back to Australian store. Can't seem to get back to the Australian store.

thanks ..I wish the iPad had an easier way of deselecting a switch to another store. I was searching for a newspaper app and it advised me to switch stores, so I tapped into a switch. I wasn't able to download the app. as this store was restricting Australian access as it turned out. However, there was no request to switch back to where I came from and I got stuck in this store and couldn't take any updates to my apps until I found this way of getting back...grrrrrrrr...but thankyou for the info on how to reset your home country store.

My 160gb ipod classic messed up today when I was ejecting it from the computer and now when I turn it on a red x comes up telling me to go to support. It also is making a weird clicking noise... Any help?????

Hi! my ipod broke today after I tried to sync it. There is a red error message on the screen and it makes an obnoxious clicking. Any help??

i've had this same problem on my 30 gig 5th generation. about a year ago, i had the same problem, called Apple support, they wanted me to pay about $100 to fix it with no guarantee that it would work. I left it alone for a long time (months), charged it up again, clicked it on and it worked. Just a few days ago, I got the clicking sound again. I don't recommend this but, after pushing the menu and center buttons simultaneously and trying to charge the Ipod, I finally whacked it between my hands a few times and it stopped clicking. I charged it, then plugged it in to my computer. I got an error message "1437", which they recommend restoring the IPod to the factory settings. This wiped out all the stuff stored on my device. Now, I have to figure out how to get the stuff back on and avert the 1437 error message.

HT4623 i have tried to update my i phone 4 i tunes have stuffed up and now my phone is stuck on the screen with the apple and line that says how much it has loaded help??

i have tried to update my i phone 4 i tunes have stuffed up and now my p

It's in recovery mode. Anything that was on the phone and not already backed up is already gone. You have no choice but to restore.

I downloaded the latest version of iTunes today and now I keep getting an error while trying to open it. I have no clue how to fix it. Can anyone help?

This is the error I get:
Problem Event Name:
BEX
Application Name:
iTunes.exe
Application Version:
11.1.3.8

Hey there kmliby,
It sounds like you are getting an error message when trying to open iTunes. Depending on the version of your Windows version, I recommend either of these 2 articles to help resolve launch issues.
iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/ts1421
Or
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
Thank you for using Apple Support Communities.
All the very best,
Sterling

Hi really really need help, i have an iphone 5s, one day all my contacts dissapered so i tryed to back up using my icloud and gained somebody elses contacts, and now i keep getting there photos in my photo stream...

I have changed my password, i have even changed my email address, then i re enter to the icloud and i still get this other persons information come up on my phone, i am worried that they have got all my photos an contact details... Or deleted all of mine so i have now lost all my information... I dont have the photo sharing on or have anyone else use my id..
Please help i dont want this persons stuff or the thought that they have invaded my privacy and can see my personal stuff..
Really put off the iphone now :( only had a month wish id stayed with a blackberry!

First of all, you should always save you photos on computer like any other digital camera.
Backup on iCloud or iTunes only backup your Camera Roll. The other photos should be already on the computer.
Note: Photos are not saved in iTunes, it's only a conduit between your iPhone and your photo managing software on computer.
What computer do you have?

Last night i was downloading the new update for the Iphone, and after the download was done and trying to install, it errored out. And now my phone is stuck on the screen with the itunes icon and the USB.

Last night i was downloading the new update for the Iphone4 on my laptop through Itunes. After the download was done, it was starting to install, and then an error came up and didnt get a chance to check it. Now my Iphone is stuck on the screen with the USB pointing to the Itunes Icon and wont do anything else. Any advice on how to get this fixed, or do i need to go to the Apple store and have them look at it.

slawdog31 wrote:
Is the sleep wake button at bottom center of the Iphone or on top?
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iPhone User Guide

I tried to eject a cd, didn't work so I turned off the computer and now it keeps getting stuck at the gray screen. How do I fix it?

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