I tried to install fire fox many times, but every time it keeps crashing and details show the following problem:
Every time I try to install fire fox, I get the following error:
Problem signature:
Problem Event Name: APPCRASH
Application Name: firefox.exe
Application Version: 23.0.1.4974
Application Timestamp: 520bc252
Fault Module Name: sprote~1.dll
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 51011a0e
Exception Code: c0000005
Exception Offset: 00040f2c
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 636a
Additional Information 2: 636a83f865e4689bfb8568a9d7acf71c
Additional Information 3: 75da
Additional Information 4: 75da472655b3e39fd851d9fd05e8bfb1
Read our privacy statement online:
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Last time also about 15 days back same thing had happened, I had uninstalled it, asked for help from your end and had got it fixed.
But doing it every time, especially, when one has to do many things on line, is not possible.
Pl suggest some long lasting solution.
By the way, the "faulting module" listed in your crash data is not part of Firefox. According to some other posts, it actually is malware named SProtector that you need to remove. Please see:
* [http://answers.microsoft.com/en-us/windows/forum/windows_vista-windows_programs/i-m-getting-problem-when-running-ie-chrome-or/c5cea290-bee8-43ee-b872-b0d24ae7179b?msgId=05f89c9b-d3bb-4db1-abc9-90f96374842f I m getting problem when running IE, Chrome or firefox - Microsoft Community]
It may help to use free anti-malware tools such as the following:
* Malwarebytes Anti-malware : http://www.malwarebytes.org/products/malwarebytes_free
* AdwCleaner : http://www.bleepingcomputer.com/download/adwcleaner/ ''(ignore banner ads for other products)''
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