I tried to make a purchased,and after i updated my billing address which required.then it still not working.

i wanted to make a purchase,after i renew my billing address which has been required and said it was expired,i still cant get it done.it shows my payment method was declined ,pls enter valid payment method.what can i do now?

Maek sure the Security Code is correct. iTunes Store: My credit card's security code or zip code does not match my bank's records
Billing policy is the same for both the iTunes and Mac App Stores.
Also, if by chance you changed the App Store country, be aware that your credit or debit card credentials must be associated with the same country where you reside.

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Trying to make a purchase and it says that iTunes doesn't support or is not installed what do I do?

Trying to make a purchase and it says that iTunes doesn't support or is not installed what do I do? Or that I'm not signed in

Do exactly what it told you to do and contact itunes support

I'm trying to make a purchase and I get a message that the information does not match with the bank. What can I do?

I'm trying to make a purchase and I get a message that the information does not match with the bank. What can I do?

Go to the APP store or Itunes. On the bottom of the mainpage, tap your apple id, view account. Then you can edit the payment information. Or you can do it(if you encounter a problem there) on Itunes on computer. Just go to the store, select your name and edit information. Make sure everything matches...exp date, name as appears on card etc..

When trying to make a purchase for a movie I get a security information required field then I select continue and it brings me back to original screen to purchase movie. Please help.

When trying to make a purchase for a movie I get a security information required field then I select continue and it brings me back to original screen to purchase movie. Please help.

It's telling you to verify your billing information (credit card, address, security code), which needs to be done in iTunes via computer.

I am trying to make a purchase and want to use my Apple ID Balance and NOT charge the debit card under my account info. How do I do this?

I am trying to make a purchase and want to use my Apple ID Balance and NOT charge the debit card under my account info. How do I do this?

As far as I'm aware iTunes always charges the account balance first and when this expires charges any remaining amount to your credit/debit card. The one exception I am aware of (though there could be others) is that Apps purchased from the Canadian store must always be charged to a card rather than a gift card voucher balance due to local legislation.
tt2

I updated my iPhone 3G today and after the update it said on iTunes that my sim was not compatible and my iPhone screen went on to slide for emergency/connect to itunes. Ive tried restoring it but it hasnt worked. Please help!

I updated my iPhone 3G today and after the update it said on iTunes that my sim was not compatible and my iPhone screen went on to slide for emergency/connect to itunes. Ive tried restoring it but it hasnt worked. Please help!

Unless the iPhone was purchased as unlocked very recently directly from an Apple Store (the only place in the US where unlocked iPhones are sold, and then only since June), which from the symptoms I doubt is the case, then it was locked to AT&T and jailbroken to make it work with an Irish cell carrier. Updating the operating system has now relocked the iPhone back to AT&T.
Only the cell carrier can institute an official unlock, one which will hold across updates of the operating system, and AT&T will not do so for any reason. All we can advise here is that you return the iPhone to your uncle and purchase an iPhone there in Ireland.
Regards.

HT4623 iOS 6.1 no longer available because you are no longer connected to the internet- this is what my iphone 4 shows. iv tried switching off again and again, closing apps by double tapping the home button but still not working. please help.

this is what my iphone 4 shows. iv tried switching off again and again, closing apps by double tapping the home button but still not working. please help.
is there any other method to download ios 6.1.2.
my phone is not being recognized by itunes on my new windows 8. neither its working on touch copy.
kindly help.
thanks

well in thatcase, i need another help .
thanks for your instant reply.
i have currently bought a new laptop (windows 8) and my iphone is not being recognized by itunes.
because i have no backup on my previous laptop, i downloaded touchcopy but even touch copy is not recognizing my iphone.

HT2731 I have logged into my iTunes account, and I am attempting to purchase an "in app" subscription. It asks for my password to make the purchase, however after entering the password, I receive a message stating "purchae could not be completed"?? What N

I have logged into my iTunes account and downloaded an app. I am trying to make an "in app" subscription purchase. I was asked to re-enter my password, which I did (multiple times) and I get the same message... "Your purchase could not be completed". Anyone know what is going on here?
Thanks,
Walter

If you are getting a message to contact iTunes Support then you can do so via this link and ask them for help (we are fellow users here on these forums, we won't know why you are getting the message) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I'm trying to make a purchase and it's referring me to you

What do I need to do to resolve why I cannot make a purchase.

No need to double post...
https://discussions.apple.com/message/18547770#18547770

How do I get my money back for the purchase of an application by my daughter(5yrs old) for £69.99! Have tried customer support help line and was directed to express lane to report problem, express lane will not work......any advice?

My 5 year old daughter asked me to download a free app, tap pet store. THis I did and then she immediately downloaded the pocket gem upgrade costing
£69.99!!!
I have tried the customer support help line (35minute wait) then directed to express lane to report issue. Express lane keeps informing me that it cannot send the report.......getting very frustrated any suggestions?
Thanks
Ed

Sorry, but according to Apple, iTunes Store: All Sales Are Final
You can avoid accidental purchases.
From the iTunes menu bar click iTunes / Preferences then select the Parental tab.
Select: iTunes Store
Click OK.

HT3180 I owned an Apple tv and after upgrade my internet to higher speed my Apple Tv does not work the only message that show on the screen said if time and dates are not found go to apple/support/tv tried almost everything and nothing. Please somebody

I owned an Apple Tv and since I upgrade my internet to higher speed my Apple Tv does not work. Please someone help.

In most scenarios you shouldn't need to forward ports, however if you need to, you may be best contacting your ISP.
As with most router issues, I would recommend that you contact your ISP with details of your problem (assuming that it was your ISP that provided it to you).
There are simply too many manufacturers with different software features and settings and often different names for such features and settings, that the best advice will likely come from those that are knowledgeable about your particular router.
Make sure your router/computer allows access over the following ports
Port
Type
Protocol
Used By
53
TCP/UDP
DNS
DNS
80
TCP
HTTP
AirPlay, iTunes Store
123
TCP/UDP
NTP
Network Time
443
TCP
HTTPS
AirPlay, PhotoStream, iTunes Store
554
TCP/UDP
RTSP
AirPlay
1900
UDP
SSDP
Bonjour
3689
TCP
DAAP
iTunes, AirPlay, HomeSharing
5297
TCP
Bonjour
5298
TCP/UDP
Bonjour
5350
UDP
NAT
Bonjour
5351
UDP
NAT
Bonjour
5353
TCP/UDP
MDNS
Bonjour, AirPlay, HomeSharing
8000-8999
TCP
iTunes Radio Streams
42000-42999
TCP
iTunes Radio Streams
49159
UDP
MDNS (Win)
Bonjour, AirPlay
49163
UDP
MDNS (Win)
Bonjour, AirPlay
The following article(s) may help you.
Troubleshooting Home Sharing
Troubleshooting Wi-Fi networks and connections
Recommended Wi-Fi settings

After auto update to Widows 8.1, my office 2013 is not working.

FOLLOWING ERROR IS SHOWN ON OPENING OF ANY EXCEL OR WORD FILE.
"THE UPDATE PACKAGE COULD NOT BE OPENED. VERIFY THAT THE UPDATE PACKAGE EXISTS AND THAT YOU CAN ACCESS IT, OR CONTACT THE APPLICATION VENDOR TO VERIFY THAT THIS IS A VALID WINDOWS INSTALLER UPDATE PACKAGE."

Hi,
This error occurs because your Office installation may have got corrupted, and the software update cache registration may be missing from the following registry subkey:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\<SID>\Patches\<SQUID>
First, please repair Office from Control Panel -> Programs and Features to check if the problem can be fixed.
If the issue persists, go to the kb below:
http://support.microsoft.com/kb/932857
Then download and run Microsoft Fixit 50123 from the following article:
How to fix MSI software update registration corruption issues
Repair Office again then check the result.
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

I have an iPhone 5 and after it updated to iOS 7.0.2 my itunes will not open on my phone. Anyone have a solution?

After the latest update to iOS 7, the iTunes app forces closed. Any ideas or solutions?

Great thank you! I signed by going into settings as above and tried to enter again, the first time I pressed it it didn't work but I pressed on iTunes again and it worked! Thanks!!

I've bought my iPad in may 2010, but I've not had the possibility to use it for personal reasons. last week I opened it and after switching it on I've realized that the screen is not working (I can see just half screen).whut can I do?

I went back to th shop and they want me to pay for a new one cos is no longer guarantee.It's umbelievable that a new iPad doesn't work and Apple doesn't give u back one standing the fact that is a production defect.
Whut can I do?

It may or may not be possible to verify the usage of such a technology device. And where did you get the idea that it costs $10 to manufacture and sell an iPad? I think the parts cost alone was $260, not counting manufacturing, shipping, storage, retail space, salespersons, helpdesk support, all the other overhead costs, etc. etc.
With so many people out there trying to scam the system, it will be an uphill battle to try to convince anyone that you bought it and didn't open the box for 14 months. That's very unusual.
At some point, the store you bought something from (in this case it was Apple) has to say no. What if it had been unopened for 2 years, or five years, or 20 years? This is what the warranty period is all about. It starts on the day you buy it and ends at the end of the warranty period, regardless of usage.
I am sympathetic to your plight but if you are able to get a new iPad (refurbished would be more likely), it will be through the kindness of Apple going above and beyond. If you do not get one, it is not Apple's fault you waited this long and there is no requirement for them to replace it.

After the latest firefox upgrade and the Adobe Flash Player upgrade, Silverlight, which runs Netflix Instant, is not working... any connection? Thanks!

Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.5; en-US; rv:1.9.2.15) Gecko/20110303 Firefox/3.6.15 GTB7.1
That is my system info ~ my firewall is open and I have no anti-virus software installed.
On Netfilx, when I click Play on an Instant movie, a screen comes up that tells me there is an upgrade for Silverlight. Click the button, go thru what looks like a full install series of windows, go back to click Play, and the same screen comes up. It has happened for the last 48 hours or so, consistently. I opened Chrome and Safari, had the same result.
A Ustream site I follow, also using a Mac, has been getting kicked off that system all day, getting an error message that references Adobe Flash Player ~ he just upgraded, like I did, and wonders if there is a problem with it ~ got me thinking...
Thank You Firefox community!
GlenJudith

From what I can tell, the problem is not Silverlight, it is the flash plugin (10.3). I uninstalled and went back to FLASH 10.1 and Netflix, flash videos, flash based applications, etc all worked again on my brand new computer. Very unfortunate and frustrating.

I tried to make a purchased,and after i updated my billing address which required.then it still not working.

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