I tried to open my iPod but it's stuck at the Apple sign!! I need help, please :(
HELP! I opened my iPod and it had the usual Apple sign. A few minutes later, it was still there. After about ten minutes, it went all white, then black, and then the Apple sign came back. Since then, it has done it a few times again, like a cycle. Please help me get it fixed because I really need it. Thanks to whoever helps me (:
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar
Similar Messages
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i have an ipad first gen and all im getting is the apple sign i tryed to soft reset it but that didnt work is there any other way arround it?
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
So, i tried restoring my iphone 5 and it all went perfectly until it finished and my phone has been stuck in the white screen with the apple logo for aboyt now ten minutes. , it turns off and turns again on that screen and once in a whie it turns blue with black and im so worried
Hi, YamileOrtega.
When experiencing issues restoring an iPhone, here are the best articles to go through. If you received a specific error number when restoring, see the section labeled Get more help in the second article below.
iOS: Unable to update or restore
http://support.apple.com/kb/ht1808
iOS: Troubleshooting update and restore issues
http://support.apple.com/kb/ts1275
Cheers,
Jason H. -
hi i am trying to open a pdf but " preview " is saying that the file cannot be opened or that there is a problem with the file - what do i do? :-)
Try opening the file using Adobe Reader.
Clinton -
I have tried to reset and restart my iPod touch but it remains stuck at the apple logo and turns off. The iPod is not responsive when i connect it to my computer or wall charger.
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
My dad bought an ipad 2 of my uncle for cheap since its a little broken but i tried to earse the ipad so all the password and thing from my uncle go away but i was stuck on the activation when i need an email and password but my uncle cant remember it because he has medical problems and he does not remember the email since he has alot of emails he thinks he remembers the password since he always keep the same password. So does anyone know what i can do because the ipad is locked and my parents are like very mad at me xD
http://support.apple.com/kb/PH13695
Activation Lock cannot be bypassed, you will have to recover the email and password used to activate it. -
I,m trying to restore my phone but I keep getting Error code 21.... help please iPhone 4S
Take a look at this Apple doc -> iTunes: Specific update-and-restore error messages and advanced troubleshooting
Error 20, 21, 23, 26, 28, 29, 34, 36, 37, 40
These errors typically occur when security software interferes with the restore and update process. Follow Troubleshooting security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service.
Also, check your hosts file to verify that it's not blocking iTunes from communicating with the update server. See iTunes: Advanced iTunes Store troubleshooting—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > Mac OS X > The hosts file may also be blocking the iTunes Store. If you have software used to perform unauthorized modifications to the iOS device, uninstall this software prior to editing the hosts file to prevent that software from automatically modifying the hosts file again on restart.
You could just update or uninstall the security software on your computer and then test again. -
I tried updating my ipod touch to iOS6 then an unknown error occured so i disconnected it an now it is stuck on the apple sign and has a loading sign and has been like this for 2 hours. what can i do?
My home button is also unresponsive and i have to press it really hard to make it work.Do you remember the the exact wording of the error message:
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order. -
Trying to find the painting app that was on a ipad2 in the apple store.. Help please :)
Ya I was going to call them tomorrow but I wanted to play it tonight lol :)
But it had color pencils and crayons on the left side of it.. It would show the tips of the colors pencils and you could scroll up and down to choose color..
Thanks for your help tho :) -
My 4th gen Ipod nano keeps getting stuck on the apple logo.
My 4th gen Ipod Nano keeps getting stuck on the Apple logo screen, this happens everytime I plug it in to charge. I plug it in, an apple logo comes up, and it stays like that the entire time its plugged in. To get it to unfreeze, i have to press random buttons and unplug and re plug in earbuds. After 20-25min of doing this it unfreezes and I come to find it has gotten little to no charge after being plugged in for hours at a time. Any one else have this problem, and if so what do you do?
This can be a corrupted software/firmware on your iPod touch. If the recovery mode you did was not forced, then try to force it into recovery mode. This is how:
1. Force it to shut down (note: this sort of shut down should not be preformed unless you are in a situation like this because it is a hardware shutdown and will not attempt to unload software, save unsaved files, safely stop system processes, etc.) to do this, hold down the power/sleep button and home button for about 7 or 10 secs. Also I might be incorrect but I heard that you can just hold down the sleep and home button until the screen goes blank and then immediately let go.
2. Have iTunes running. Hold down the home button and plug the USB cable that came with your iPod into it. Keep on holding on the home button until a picture of a USB cable going into the iTunes logo appears. You are now in a forced recovery mode. (In case your not so tech-savvy forced recovery is the same as a normal recovery mode that an iPod might do if it knows an update or restore failed.)
3. iTunes should have shown a pop-up message about it found a iPod in recovery mode. Click OK, click your iPod from the sidebar and click restore. The iPod will show the apple logo for a while and iTunes will say "preparing iPod for restore" and then "waiting for iPod" this was the longest part of updates for me.
4. iPod will reboot when restore is completed. When I update my iPod it one time showed the apple logo for one whole sync until it showed the slide to unlock screen, so do not worry. P.S if that does not work do a DFU mode restore ( I've been told DFU mode stands for device firmware update mode) I'm running out of room, so google it. Hope this helped ;) -
I updated my iphone but now its stuck on the apple logo
I have an iphone 4, I updated my iphone to the lastest update it restarted and installing the update but now its stuck on the apple logo.
My home button does not work prior to this, so I do not know how to get off the apple logo and get my phone back. HELPPPP!!!!!!!Hello WAGHAT,
Thanks for using Apple Support Communities.
You will need to get your phone to enter in recovery mode, as the article below dictates.
If you can't update or restore your iOS device
http://support.apple.com/kb/HT1808
If your home button is not working however, you will first need to get that fixed before being able to enter recovery mode. The link below has more details on getting service for your iPhone.
iPhone Repair - Other Repairs
http://www.apple.com/support/iphone/repair/other/
Take care,
Alex H. -
My iphone was updating to IOS6 from IOS5, then I thought by turning off my iphone it will cancel the update. It did, but now it keeps turning on but not compleely only until the apple sign shows up then turns off. Help please!
You will have to try putting it in DFU mode and allowing it to update. Once it has begun, you can't stop it.
-
My ipod will not turn on, only the apple sign will show up an then it turns back off.
If not succesful try the remaining items of:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
i reset my ipod and now its stuck on the apple logo what do i do to fix it? reset my ipod and now its stuck on the apple logo what do i do to fix it?
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
My iPod is stuck on the Apple sign and I believe i've tried EVERYTHING!
Right, I think my battery died the other day, I put it on charge when I got home. And it took me a while to realise it hadn't gone to the original main screen. At first I thought it might just need resetting so I tried that and it just went back onto the Apple sign.
I got kinda worried, persistantly trying to reset, obviously wasn't making a difference.
So I let the battery drain, after charging it back up, still no difference.
Then after the Apple sign flashing a few times I noticed the "Use iTunes to restore" sign, I then linked my iPod up with the computer, used all the steps from the website to restore, then it just started going round in circles, and after restoring it once it kept telling me I needed to do it again and again.
Then I browsed the website for a while and came across the 'Disc mode' for when you can't get rid of the Apple sign. So I followed those steps for it and I thought I was getting somewhere, it seemed to wipe all my songs, it told me my iPod was restored and stuff.
Then, I took out the cable, resetted it again, and it still wasn't working.
The Apple sign still constantly just flashes.
And yes, i've tried the common sense things, restarting my computer, changing the form thing via control panel etc.
Anything else I can do that I haven't tried?
Or do you think it's damaged?
I really need answers fast guys!
Would be much appreciated, thanks.
xSeems that the OS is there (with your iPod) but just fails to boot it up completely. Have you tried to do a Restore with another computer? Prefer to put it into disk mode before doing the restore.
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