I tried to open Photoshop CS6 today but get a dialog box asking me to register for a trial version.
I have been using Photoshop on this PC using windows 8 since late February, and used it as late as yesterday evening without problems. I have a licensed version of CS6 Extended installed. I have contacted customer support who confirmed the registration but after 30 minutes of chat informed that they could not provide support via the chat for CS6 and suggested the forum. i have tried opening CS6 both from the desktop shortcut and from within Bridge with the same result. copy of dialog box shown below.
I did run across something like this a month ago. Photoshop CS6 came up with a window advertising Creative Cloud.
I signed in with my email/password, then if there is a trial window, I click on License this software.
I don't recall, but I think there is a "I have a serial number" option.
There I enter my serial number and PS is back to working normally.
Another way that has been reported:
Sign up to trial. Adobe ID/password
When closing Photoshop, it asked me if I wanted to continue trial or enter my serial number.
Enter your serial number and decline trial, it the reverts my PC version of Photoshop to how it was in the first place.
Gene
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Trying to update Photoshop CS6 i repeatedly get an "Update Failed" message.
When trying to update Photoshop CS6 i repeatedly get an "Update Failed" message. Whats wrong? Is it because I alread have Photoshop CC installed?
Haazk385 I would recommend reviewing the installation log files for the update you are attempting to apply. Please see Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html for information on how to locate and interpret the installation log files. You are welcome to post any specific errors you discover to this discussion.
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Trying to open photo in email but get a "?" icon
trying to open photo in email but get a "?" icon
Are you clicking the link on your webmail site (e.g., Hotmail, Yahoo! mail, Gmail) or in an external mail program (e.g. Windows Mail, Thunderbird)?
If you compare the URL of the link to the URL of the error page, are they the same?
If all the errors occur on the same site, try going to the top level of the site and...
When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.
(1) Bypass Firefox's Cache
Use Ctrl+Shift+r to reload the page fresh from the server.
Alternately, you also can clear Firefox's cache completely using:
orange Firefox button (or Tools menu) > Options > Advanced
On the Network mini-tab > Cached Web Content : "Clear Now"
If you have a large hard drive, this might take a few minutes.
(2) Remove the site's cookies (save any pending work first). While viewing a page on the site:
* right-click and choose View Page Info > Security > "View Cookies"
* Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"
In the dialog that opens, you can remove the site's cookies individually.
Then try the links again. Any improvement? -
Photoshop 3 I keep getting a dialog box saying the program is not responding
I keep getting a dialog box saying "Program is not responding" after opening up Photoshop Elements 3.
I have to shut the program down and start over.This isn't actually the Elements forum, which you can find at:
https://forums.adobe.com/community/photoshop_elements
You need to tell them what operating system you are using, and what circumstances causes Elements to freeze. Does restarting the computer make a difference? How long has this been happening, and can you correlate to something you have done or installed, like fonts or third party plugins?
Good luck -
See title.
I think you are more likely to get help if you ask in the Photoshop forum; this is the Adobe Reader forum.
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How do I get the dialog box back when clicking on a pdf attachment in my email. Made the mistake of clicking save while the check box was ticked.
From Control Panel | Programs & Features: right-click on Windows Essentials 2012, then select Repair all Windows Essentials programs.
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I was trying to update Photoshop CS6
I was trying to update Photoshop CS6 and after getting to 99% installed the script came back with
"Update Failed," Try again
later or contact customer support which included a link to nowhere and a number (U44M1|216).
I did try to "try again later," to no avail!
H E L P !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Run the Creative Suite Cleaner Tool, let AAM reinstall, then try again.
Mylenium -
After many months of non-use, when I tried to open Photoshop CS4 Extended, I got an error message 148.3. "Licensing for this product has stopped working." I need help, please.
Error "Licensing has stopped working" | Windows
Error "Licensing has stopped working" | Mac OS
Mylenium -
I tried to update Photoshop CS6 through CC, and PS got corrupted and wont open now.
I tried to update Photoshop CS6 through CC, and PS got corrupted and wont open now. I uninstalled it, but now I can't re-install photoshop...installer just gives me the option to uninstall.
This is my job, so very important .
Thanks
JohnnyDownload the CS6 installer from this link it should install on any machine the meets the specs. Even without a serial it should install as a trial version. If CS6 was activated on your system your CS6 credentials should still be there and when you install it should be activated. Then use CS6 menu Help>Updates to install the updated, CS6 installs need to be updated.
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I am trying to download Photoshop CS6 onto my Mac from the Adobe website, but I do not have a serial number. I made an Adobe ID, but the serial number is not under "My Products" nor have I received an email including a serial number. I do not know how else to find the serial number. Please help!
You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
Here is a link to a page with options to help make contact:
http://www.adobe.com/support/download-install/supportinfo/ -
Aperture: When trying to open in external editor I get this warning when going to Photoshop CS6: Could not complete your request because an unexpected end-of-file was encountered. I can export and open via Photoshop or open directly from file-just not through external editor. Gerry
Hi gerry,
does this happen for a particular image only, or for all images?
And does this happen only from your account or also from other user accounts?
Léonie -
After 6 tries to load Photoshop CS6 on my new laptop, I keep getting the following message after I enter my valid serial number: "Serial number you provided is valid but a qualifying product could not be found on this computer." What I'm, trying to do is download the qualifying product which I purchased just a year ago? Any help will be greatly appreciated.
I contacted Adobe support Chat and they confirmed the serial number and gave me a response code number to enter. Once that was entered the product downloaded immediately. The whole process took 10 minutes. Thank you for your response. I'm all good now.
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Okay, I loaded the trial of Photoshop, have Creative Cloud loaded, downloaded Photoshop, trying to open Photoshop, but cannot, do I open it from the Creative Cloud App Screen?
It's not launched from the CC app.
If you have Windows, look under Program Files\Adobe\Photoshop CC
If you have a Mac, look in the Application Folder > Photoshop CC -
I am trying to open photoshop elements 11 which I purchased and downloaded but it is telling me I need an app to do so. What do I need in order to open photoshop elelements 11 and where to I find it?
From where did you purchase Elements? If you didn't get it from the Mac App Store, from where did you get it and what is the file format, or just the full name of the file?
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When I try to open Photoshop CS6 I get "Error Code 16"
When I try to open Photoshop CS6 I get "Error Code 16"
I have researched Internet - ADOBE and others - to find a solution, but no luck! (see under)
The problem started around one year ago but I was able to open Bridge and go to Photoshop from there until recently.
Now I get "Error Code 16" in Bridge too when I am trying to go to Photoshop.
I have tried everything I could think of (including creating a new Administrator-user) with help from my Internet research and my own pretty good experience (I started working with computer systems as a Systems Analysts 1968...... - now it is only PCs)
I miss my Photoshop and Bridge a lot - it is very frustrating to have this problem, but I can see I am not the only one!!!
I also have these Adobe products:
Adobe Photoshop
1045-1297-1724-5553-8938-xxxx
Adobe InDesign
1037-1476-0290-3491-8464-xxxx
Adobe Audition
1137-1169-5106-2253-7226-xxxx
Adobe Photoshop
1045-1007-5934-1160-3319-xxxx
Adobe Photoshop Elements
1057-4535-7945-2468-2014-xxxx
and some more.
I am grateful for all help.
/// Björn Andrén - [email protected] (member ID)
=======================================================================
Configuration error 16 when you start a Creative Cloud (CC) or Creative Suite (CS) application
https://helpx.adobe.com/x-productkb/policy-pricing/configuration-error-cs5.html
========================================================================
Adobe CC/CS6 - Error 16 and no SLStore or PCD File
https://forums.adobe.com/message/7157810
https://forums.adobe.com/thread/1243845?tstart=0
=========================================================================
How to Erase an Adobe Registration File
http://smallbusiness.chron.com/erase-adobe-registration-file-45714.html
=========================================================================
Why can't I open Photoshop CS6? Missing Adobe PCD and SLstore folders!?
https://answers.yahoo.com/question/index?qid=20130608085953AAuWzEA
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Issue with getting an Error code '16' if trying to install Adobe Photoshop CS5
http://thedailybuggle.com/forum/issue-getting-error-code-16-if-trying-install-adobe-photos hop-cs5-66.html
========================================================================
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
Mon Feb 09 17:24:22 2015] ---------------------------------------------------------
[Mon Feb 09 17:24:22 2015] *=*=*=*=*=*=*=*=* :: Start Session :: *=*=*=*=*=*=*=*=*=*
[Mon Feb 09 17:24:22 2015] ---------------------------------------------------------
[Mon Feb 09 17:24:22 2015] Win OS Version: 6.1
[Mon Feb 09 17:24:22 2015] Cleaner Tool version : 2.0.0.0
[Mon Feb 09 17:24:22 2015] Cleanup source directory : C:\Program Files (x86)\Common Files\Adobe\AdobeCreativeCloudCleanerTool
[Mon Feb 09 17:24:22 2015] [AdobeProgramFiles] : C:\Program Files (x86)\Adobe
[Mon Feb 09 17:24:22 2015] [AdobeProgramFiles_x64] : C:\Program Files\Adobe
[Mon Feb 09 17:24:22 2015] [AdobeCommon] : C:\Program Files (x86)\Common Files\Adobe
[Mon Feb 09 17:24:22 2015] [AdobeCommon_x64] : C:\Program Files\Common Files\Adobe
[Mon Feb 09 17:24:22 2015] [UserRoamingAppData] : C:\Users\BEAR2\AppData\Roaming
[Mon Feb 09 17:24:22 2015] [UserLocalAppData] : C:\Users\BEAR2\AppData\Local
[Mon Feb 09 17:24:22 2015] [StartMenu] : C:\ProgramData\Microsoft\Windows\Start Menu\Programs
[Mon Feb 09 17:24:22 2015] [System32Folder] : C:\Windows\system32
[Mon Feb 09 17:24:22 2015] [SharedApplicationData] : C:\ProgramData
[Mon Feb 09 17:24:28 2015] Language selected: English
[Mon Feb 09 17:24:28 2015] Displaying the Adobe End User License Agreement
ADOBE
Gen_WWCombined-en_US-20121017_1230
[Mon Feb 09 17:24:28 2015] Please enter (y) for Yes or (n) for No. ... >>
[Mon Feb 09 17:24:38 2015] Choose from one of the following options to clean up :
[Mon Feb 09 17:24:38 2015] 1. All
[Mon Feb 09 17:24:38 2015] 2. Adobe Flash Player 10.2
[Mon Feb 09 17:24:38 2015] 3. Creative Cloud 2014 , Creative Cloud & CS6 Products
[Mon Feb 09 17:24:38 2015] 4. Creative Cloud 2014 only
[Mon Feb 09 17:24:38 2015] 5. Creative Cloud only
[Mon Feb 09 17:24:38 2015] 6. CS6 only
[Mon Feb 09 17:24:38 2015] 7. CS5-CS5.5-CS6
[Mon Feb 09 17:24:38 2015] 8. CS5-CS5.5
[Mon Feb 09 17:24:38 2015] 9. CS3, CS4
[Mon Feb 09 17:24:38 2015] 10. Adobe Id credentials
[Mon Feb 09 17:24:38 2015] 11. Quit
[Mon Feb 09 17:24:38 2015] Choice :>
[Mon Feb 09 17:24:44 2015] User selected: CS6 Only
[Mon Feb 09 17:24:44 2015] Executed the command : call copy /Y "C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db" "C:\Program Files (x86)\Common Files\Adobe\backup20150209T172444\pdb.db"
[Mon Feb 09 17:24:44 2015] Executed the command : call copy /Y "C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db" "C:\Program Files (x86)\Common Files\Adobe\backup20150209T172444\Media_db.db"
[Mon Feb 09 17:24:44 2015] Opened DB connection with path: C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db
[Mon Feb 09 17:24:44 2015] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db
[Mon Feb 09 17:24:44 2015] List of products installed on this machine
[Mon Feb 09 17:24:44 2015] Listing products for cleanup:
[Mon Feb 09 17:24:44 2015] Please enter the option number of the product you wish to remove; enter (q) to quit ... >>
[Mon Feb 09 17:25:02 2015] response 1
[Mon Feb 09 17:25:02 2015] Are you sure you want to clean all the listed products and associated files?
[Mon Feb 09 17:25:02 2015] Type (y) to confirm and remove or (n) to quit ... >>
[Mon Feb 09 17:25:07 2015] Please wait for Adobe Creative Cloud Cleaner Tool to finish........
[Mon Feb 09 17:25:07 2015] User selected: 'Clean All'
[Mon Feb 09 17:25:07 2015] *-*-*-*-*-*-* Start removing product : ALL *-*-*-*-*-*-*
[Mon Feb 09 17:25:07 2015] *-*-*-*-*-*-* Finished removing product : ALL *-*-*-*-*-*-*
[Mon Feb 09 17:25:07 2015] Action : Deleting the C:\Program Files (x86)\Common Files\Adobe\backup20150209T172444 folder as there is no product deleted.
[Mon Feb 09 17:25:07 2015] LOG FILE SAVED TO: C:\Users\BEAR2\AppData\Local\Temp\Adobe Creative Cloud Cleaner Tool.log
[Mon Feb 09 17:25:07 2015] Adobe Creative Cloud Cleaner Tool completed successfully
[Mon Feb 09 17:25:07 2015]
[Mon Feb 09 17:25:07 2015] *-*-*-*-*-*- ::START:: - SUMMARY OF Warnings -*-*-*-*-*-*
[Mon Feb 09 17:24:44 2015] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db
[Mon Feb 09 17:25:07 2015] *-*-*-*-*-*- :: END :: - SUMMARY OF Warnings -*-*-*-*-*-*
[Mon Feb 09 17:25:07 2015] ---------------------------------------------------------
[Mon Feb 09 17:25:07 2015] *=*=*=*=*=*=*=*=* :: End Session :: *=*=*=*=*=*=*=*=*=*=*
[Mon Feb 09 17:25:07 2015] ---------------------------------------------------------
[Mon Feb 09 17:28:53 2015] ---------------------------------------------------------
[Mon Feb 09 17:28:53 2015] *=*=*=*=*=*=*=*=* :: Start Session :: *=*=*=*=*=*=*=*=*=*
[Mon Feb 09 17:28:53 2015] ---------------------------------------------------------
[Mon Feb 09 17:28:53 2015] Win OS Version: 6.1
[Mon Feb 09 17:28:53 2015] Cleaner Tool version : 2.0.0.0
[Mon Feb 09 17:28:53 2015] Cleanup source directory : C:\Program Files (x86)\Common Files\Adobe\AdobeCreativeCloudCleanerTool
[Mon Feb 09 17:28:53 2015] [AdobeProgramFiles] : C:\Program Files (x86)\Adobe
[Mon Feb 09 17:28:53 2015] [AdobeProgramFiles_x64] : C:\Program Files\Adobe
================================================================================
OS Name Microsoft Windows 7 Professional
Version 6.1.7601 Service Pack 1 Build 7601
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name BEAR-PC
System Manufacturer System manufacturer
System Model System Product Name
System Type x64-based PC
Processor Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz, 3401 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 0801, 2011-08-15
SMBIOS Version 2.6
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "6.1.7601.17514"
User Name BEAR-PC\BEAR2
Time Zone Eastern Standard Time
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 16.0 GB
Available Physical Memory 12.1 GB
Total Virtual Memory 31.9 GB
Available Virtual Memory 28.1 GB
Page File Space 16.0 GB
Page File C:\pagefile.sysRun the cleaner tool and reinstall.
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Download CS6 products
Mylenium
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