I tried to print file from my ipad, but it did not work and i wonder why?

Hello, I just purchased Photosmart Prem C310, set it up and have no problem to printed from my IPad, but today I tried to print some files and nothings work, no error messages either. Can you please help? Thanks, Siuway

Hi Siuway,
I'm sorry you're having this issue but I have some steps that might help.
1. Unplug your network's router, then the printer, and turn off the iPad (in that order).
2. After about 60 seconds, plug in your router and when everything is ready (steady lights on the front), plug in the printer and turn on the iPad.
3. Try printing the same documents again.
Please let me know if this works or not. If it doesn't, I have some more steps we can try.
If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!
Although I work for HP, my posts and replies are my own opinion and not those of HP.

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