I tried to recover my account but I'm not receiving the code in my recovery email
I forgot my password and I tried using the recovery option but I'm not getting the email for the recovery code. What shall I do?
Hey mcrickster,
Thanks for the question. It sounds like you are attempting to reset the password for your Apple ID. It may be possible that you have a rescue email address setup, and the password reset email is being sent to that address:
When you provide a rescue email address, all future security emails, such as password resets from iForgot, will be sent to the address provided. The rescue email address you provide cannot be the same as your primary email address for your Apple ID.
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
If your issue persists, you may wish to contact our Account Security Team, as outlined in this resource:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Thanks,
Matt M.
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I'm trying to reset my password but I'm not receiving the authentication email. Help?!?
As it says in the title. I only have one email address (which is also my Apple ID of course) so I'm certain that these emails aren't going to another address, just not arriving at all. Have tried multiple times.
Hey mcrickster,
Thanks for the question. It sounds like you are attempting to reset the password for your Apple ID. It may be possible that you have a rescue email address setup, and the password reset email is being sent to that address:
When you provide a rescue email address, all future security emails, such as password resets from iForgot, will be sent to the address provided. The rescue email address you provide cannot be the same as your primary email address for your Apple ID.
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
If your issue persists, you may wish to contact our Account Security Team, as outlined in this resource:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Thanks,
Matt M. -
How do I get the code to download the software???
if you purchased a cc subscription, download the cc desktop app, https://creative.adobe.com/products/creative-cloud
and use the app to install your programs.
otherwise:
Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 |12 | 11, 10 | 9, 8, 7
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7
Lightroom: 5.7.1| 5 | 4 | 3 | 2.7(win),2.7(mac)
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Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.
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I am trying to reset password, but I did not receive the promised email that should allow me to reset. Can you help?
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Contact applecare and ask for account security.
AppleCare US phone number: (800)-694-7466
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