I tried to restore backup from itune to my new iphone 5s but have forgotten the password what should I do?

JennyGEL wrote:
I ... have forgotten the password what should I do?
Which password?
If you mean the passcode to your iPhone, here's the solution:
http://support.apple.com/kb/HT1212
If you mean the encryption password to your backup on your computer:
Warning: Make sure it's a password you will remember or write it down for safekeeping. If you encrypt an iPhone backup in iTunes and forget your password, you can't restore from backup and your data will be unrecoverable.
If you can't remember the password and want to start again, you must perform a full software restore and chooseset up as a new device when iTunes prompts you to select the backup from which to restore.

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HT4946 i am not able to restore backup from itunes to my new iphone 5s , itunes shows data may be corrupted or not supported to the attached device what should i do ?

not able to restore the backup of iphone 5 to iphone 5s , itunes shows a error ager comleting 75 % backup , data is corrupted or not compatible with the attached device , please help me as ther eis important data is saved in the backup.

Restore the device as new, sync the desired content to the device.

HT203167 I am trying to transfer itunes songs that were purchased using a previous apple id and windows pc ( I now have a Macbook pro). I know the previous apple id, but have forgotten the password.

I am trying to transfer my itunes songs that were purchased using a previous apple id and windows pc ( I now have a macbook pro). When I try and download the itunes files, a message appears telling me that 7 songs purchased under the old apple id cannot be added to itunes on my macbook( the rest are added ok). I know the previous apple id, but have forgotten the password. When I try and retrieve the password using the security questions, I am asked for my birthdate. When I enter my birthdate, I am told this information is incorrect! Thats as far as i can go!
How can I update my apple id( and remove any old ones) if I can't retrieve the old password?

You need a third-party program lke one of those discussed here:
newer copy

HT201269 I am trying to restore data from iCloud to a new iPhone 5 faulty.

I am trying to restore data to new iPhone after one I bought at Christmas went faulty from iCloud to a new iPhone 5. I just get an error message saying " your iPhone cannot be restore as there is a problem with your data" but none of the other backups shown work either. Any suggestions?

What iOS is your current iPhone running?
What iOS was your previous device running at the time the iCloud backups were made?
If you don't know, then update your iPhone 5 to iOS 7.1, then try to restore the backup again.

HT3965 When trying to sync songs from Itunes account to new Iphone 5s I lost everything on there...HELP

I just got an Iphone 5s. I plugged it into my computer to transfer all my songs from my Ipod Touch. When I did it erased everything on my phone...contacts, pictures, everything...Can this be undone????

This didn't happen by just by syncing your iPhone with iTunes.
The first time a new iPhone is connected to iTunes that is used to sync with another iPhone or iOS device, you are prompted to transfer the backup for the other iPhone or iOS device to the new iPhone, or set up the iPhone as a new iPhone. This is designed to be done right away with a new iPhone.
Sounds like you selected to transfer the backup for your iPod Touch to your new iPhone. All data included with the backup is replaced by the backup for the device you chose to transfer to your iPhone, which includes contacts and photos/videos in the Camera Roll. Any music or apps that were downloaded with the iPhone can be redownloaded.
You manually entered all contacts on the iPhone, or are you accessing an email account on the iPhone that supports syncing contacts over the air?

HT5927 im trying to update my iphone 4 and in order to complete the restore backup from itunes i need to turn off the find my iphone on the iphone but i cant get passed the restore backup stage - what should i do?

I'm trying to update my iphone 4 and in order to compelte the restore backup from itunes i need to turn off the 'find my iphone' but i cant get passed the restore backup stage - what should i do?

Hi beckiewinter!
I have some information for you that may help you understand your iPhone's Activation Lock more thoroughly:
iCloud: Find My iPhone Activation Lock in iOS 7
http://support.apple.com/kb/HT5818
So in order to update your iPhone, you may need to turn off Find My iPhone. This can be done through the iCloud settings, and more information on those settings can be found right here:
iCloud - iPhone User Guide
http://help.apple.com/iphone/7/#/iph3c79652c
Thanks for using the Apple Support Communities. Have a good one!
-Braden

I ve got an iPhone 6 i forgot my password i ve tried to restore it from itunes but in the middle of the downloading it asks for password

I ve got an iPhone 6 with iOS 8.1.1i forgot my password i ve tried to restore it from itunes but in the middle of the downloading it asks for password how do i restore my phone?

Hi there pablo nina,
Welcome to Apple Support Communities.
It sounds like you’ve forgot the passcode for your iPhone and you want to know how to restore it. The article linked below will walk you through the process of restoring your iPhone from recovery mode using iTunes.
Forgot passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support
Cheers,
-Jason

TS3682 i have upgraded ipad with the latest version of ios. However, while restoring backup from itunes to ipad, a password is being asked. i do not have password, how to go about?

i have upgraded ipad with the latest version of ios. However, while restoring backup from itunes to ipad, a password is being asked. i do not have password, how to go about?

Restore from iCloud Backup
1. Erase all contents and settings (Settings>General>Reset>Erase all content and settings)
2. You'll be asked twice to confirm
3. You'll see Apple logo and progress bar
4. You'll see a big iPad logo on screen
5. Configuration start
6. Set language
7. Set country
8. Enable Location Service
9. Select network, enter password and join network
10. You'll be given 3 options (a) Setup as New iPad (b) Restore from iCloud Backup (c) Restore from iTune Backup
11. Selected Restore from iCloud Backup

HT1414 Does Restoring backup from iTunes overwrite newer data on the iPhone?

Does Restoring backup from iTunes overwrite newer data on the iPhone?

Yes, if that new data hasn't been backed up yet.

When I turn on my new iPhone 5s, I have to select a language and county and then my only options are to restore backup from iTunes or restore from iCloud. I have already restored form iTunes, so what am I doing wrong?

When I try to turn on my new iPhone 5s, the ONLY options it gives me is to either backup from the iCloud or restore backup from iTunes. I have already restored the backup from iTunes, so I don't know why it keeps telling me to restore the backup. And why won't it give me any other options? I can't text, call, etc. My phone will do NOTHING.
Any suggestions?

It seems you restored from a blank back up if it is still asking you to choose one of those options. Set it up as new then manually restore from back up with iTunes on your computer and be sure to check the date of the back up an which phone the back up is from.

HT201210 I have an old i phone 3G and do not know the password for it. trying to restore it from itunes but keep getting error code 1015, any help on how to get passed this please?

I have an old i phone 3G and do not know the password for it. trying to restore it from itunes so my daughter can use it as an ipod but keep getting error code 1015, any help on how to get passed this please?

Hi ratcat14!
I have an article that can help you troubleshoot this issue:
Resolve specific iTunes update and restore errors
http://support.apple.com/kb/ts3694
Check for hardware issues
Try to restore your iOS device two more times while connected with a cable, computer, and network you know are good. Also, confirm your security software and settings are allowing communication between your device and update servers. If you still see the alert when you update or restore, contact Apple support.
Common errors: 1, 10-47, 1002, 1011, 1012, 1014, 1000-1020.
Thanks for being a part of the Apple Support Communities!
Cheers,
Braden

I am trying to delete songs from itune 11 library and i want it to delete the song from my hard drive as well. All my songs are in the music folder but not in the itunes folder?? itunes did not prompt me to move file to trash nor is there an option??

I am trying to delete songs from itune 11 library and i want it to delete the song from my hard drive as well. All my songs are in the music folder but not in the itunes folder. itunes did not prompt me to move file to trash nor is there an option to remove file to trash bin. How can i delete songs from both the itunes and hard drive at the same time?

aespinoza2210 wrote:
could it be in the itunes folder or does it have to be in the itunes media folder, which is within the itunes folder??
A Espinoza,
The iTunes Media folder is set in Preferences > Advanced, and is the key to most iTunes folder organizational activities. So I doubt that the automatic deletion will work for files that are somewhere else within the folder structure.
However, I have not experimented with that issue in quite a while, so you are welcome to give it a try in iTunes 11.

I am trying to load photos from my computer on to my ipad but keep getting the message "the device is no longer connected to the computer. It keeps popping up and I am stuck. This happened after I upgraded to the latest itunes

I am trying to load photos from my computer on to my ipad but keep getting the message "the device is no longer connected to the computer". It keeps popping up and I am stuck. This happened after I upgraded to the latest itunes software.

Greetings cdewinkel,
It seems your iPad is not staying connected to your computer during syncing. The following article provides a number of troubleshooting steps which may help. This article is intended for devices which are not being detected, but the troubleshooting steps are relevant to your issue:
If you don't see your connected device in iTunes for Mac - Apple Support
Make sure that your device is on
Also make sure that you can get to the Home screen.
Get help if you have one of these issues:
Your iOS device won't respond or turn on.
Your iPod won't turn on.
You forgot your passcode or your device is disabled.
Make sure that your Mac supports your device
See the system requirements for iPhone, iPad, or iPod.Check your USB connections
Unplug other USB devices from your Mac and try again.
Try a different USB port.
Try a different USB cable.
Learn more about using USB cables with your Mac.Make sure that your device trusts the computer
You might get an alert if you haven't connected your iOS device to this computer before. Unlock your device and tap Trust.
Learn more about the Trust This Computer alert.Restart your device
Restart your iOS device or reset your iPod.Restart your Mac
Turn your Mac off and back on.Update your software
Check for software updates on your Mac.
Check for an iTunes update.
Check your security software
If you have security software installed, learn how to resolve issues between iTunes and your security software.
Get more help
If you still don't see your device in iTunes, contact Apple Support.
Thank you for contributing to Apple Support Communities.
Best,
Bobby_D

On itunes I backup my iphone and now I can not restore the backup because I forgot the password, what should I do?

on itunes I backup my iphone and now I can not restore the backup because I forgot the password, what should I do?

See iTunes and encrypted backups here...
http://support.apple.com/kb/HT4946

HT1766 im trying to restore backup on i tunes but have forgot the password can i get passed it please

m trying to restore backup on i tunes but have forgot the password can i get passed it please

Hello there, hullmartyn.
The following Knowledge Base article provides the options available for resolving the issue you are describing:
iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

I tried to restore backup from itune to my new iphone 5s but have forgotten the password what should I do?

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