I tried to sync my iPod touch to a new laptop and it deleted all of my music and videos. I called tech support and they told me to email iTunes and they would give it back to me. How do I do this??
I tried to sync my iPod touch to a new MacPro laptop and it deleted all of my music and videos. I called tech support and they told me to email iTunes and they would give it back to me. How do I do this??
Correct. When you update via iTunes all synced media that is not in your iTunes library will be lost.
As IO said before:
You can redownload most iTunes pruchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
I do not think it included audio books.
Similar Messages
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I repeatedly receive an error message when trying to sync my ipod touch with my itunes library with my new computer which reads, "Some of the items in the itunes library were not copied to the ipod because you are not authorized on this computer." However when I try and authorize my computer I always receive the message that this computer is authorized. What am I doing wrong? I'm missing about 100 songs as a result of this error!!
See:
iTunes Store: About authorization and deauthorization
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
Could the items be purchased by another account? -
How do i sync my iPod touch with my new laptop?
I use to have a dell computer with my itunes library on it. I downloaded music on the dell and synced it to my ipod touch. But, the dell computer crashed and i am unable to access my original itunes library. Now i bought a new macbook pro and would like to sync all of my music from my ipod to my new computer but i am not sure how. Itunes gives me the option to delete all music currently on my ipod or only transfer purchased items from my ipod into my new library...but not all of my songs/movies were purchased or purchased through itunes.
Youll have to find a 3rd party program to pull your stuff off your ipod. I know there are some out there for the pc, not sure about for mac, but Im sure theres got to be. Itunes wont pull stuff off your ipod that you didnt buy from itunes, not even sure itll pull everything ya bought through itunes either.
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I have recently updated my computer since my old one broke and therefore had to download a new iTunes. When I came to add my iPod to this new iTunes, I was given no option to transfer the contents of my iPod library to this new iTunes and was forced to try 'sync'; when my old computer was repaired once we lost all of our data so I had to download a new iTunes then,all of my iPod downloads were transferred and I could easily reburn my CDs so I didn't think the wiping of my iPod would be a problem. When I clicked 'sync' it warned me that it would replace the contents of my iPod with the new iTunes library, as I said I didn't think this would be a problembut then it asked if it should transfer my recent iTunes downloads so I said 'yes'. The sync was completed but now I only have 4 downloaded songs and 5 albums which I burned to my new iTunes! I have lost all the music I bought, all the videos I bought and all the audiobooks I bought! (Luckily I still have my apps.) I tried to restore backup but realised that only covers calendars, contacts E.T.C and I checked my iTunes account and that shows all my downloads but I can't see a way to restore them or anything like that!
Please help! I am in despair as you can imagine how much moneys worth I have lost and am losing faith in AppleCorrect. When you update via iTunes all synced media that is not in your iTunes library will be lost.
As IO said before:
You can redownload most iTunes pruchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
I do not think it included audio books. -
My new laptop is already authorized and I have all my music in the iTunes library. I just need to able to get all my apps on it and I need to be able to sync without anything being deleted. Please help.
Move or copy all the content from the old computer or the backup of the old computer to the new computer.
iDevices are NOT backup devices. -
I am trying to sync my I Pod classic to a new lap top. I keep getting the message that I can only syc with one I tune Library. I do not want to lose my songs. Any suggestions will be appreciated
Copy everything from the old computer, or your backup copy of the old computer to the new one,
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How do you sync an ipod touch to a new laptop?
I have it plugged into my laptop but it is telling me that I need to plug it in to sync. I have windows 8 if that makes a difference.
Syncing to a "New" Computer or replacing a "crashed" Hard Drive: Apple Support Communities
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When I am trying to sync my ipod touch, it gives me the message that an internal error is keeping it from happening. Can anyone help?
What is the exact wording of the error message? If an error number or additional information is not in the message
try restoring the iPod via iTunes -
How do you sync your ipod touch to a new lap top
How do you SYNC you ipod touch to a new lap top. It keeps asking me to erase and SYNC, i am trying to, but i wont let me?
wyattfrompacifica wrote:
How do you SYNC you ipod touch to a new lap top. It keeps asking me to erase and SYNC, i am trying to, but i wont let me?
You can sync with one and only one computer at a time. Sycning to another will indeed erase the content from the ipod and replace with content from the new computer.
You should copy everything from the old computer to the new one. -
When I connect my iPod Touch to a new laptop (Macbook Air) the "Info" tab won't appear and therefore I cannot sync it with my new iTunes. How can I sync this iPod with the iTunes on my new laptop?
There is no Info tab in Mavericks
if you use OS X v.10.8.5 or earlier. If you use OS X Mavericks v.10.9 or later, your contacts, calendars, and other info are updated on your computers and iOS devices via iCloud. For more information, see iCloud Help at icloud.com.
iTunes 11 for Mac: Sync contacts, calendars, and other info with iPod, iPhone, or iPad -
How do i sync my ipod touch to a new pc, as i can no longer get on my old laptop?
How do i sync my ipod touch to a new pc, as i can no longer get on my old laptop.
It has always been very basic to always maintain a backup copy of your computer for this very occasion.
Have you failed to do this? not good.
You can transfer itunes purchases form an ipod: File>Transfer Purchases
You can enter a unique contact and calendar entry on the computer. you should get the option to merge.
You can import any pics taken with the ipod, and e-mail any pics synced to the ipod to yourself.
The ipod is not a storage/backup device. It simply mirrors the selected content of the computer to which you sync. -
I am trying to update my iPod touch to the new iOS, but the error message "An error has occurred while backing up this iPod (0xE800067)" and asks me if I want to continue (which will "result in the loss of all contents on this iPod"); what is the problem?
Maybe:
iPhone, iPad, iPod touch: Unknown error containing '0xE' when connecting
Also see:
iOS: Troubleshooting backup issues in iTunes -
I am trying to sync an ipod touch 4TH gen. The capacity bar at the bottom shows I am adding 22.29g with 6.5 g free. Yet every time I try to sync it warns that there is not enough room an additional 868.9m is still needed. Does the capacity bar tend to be wrong or am I missing something?
Well when all else fails do a restore! This fixed my problem. Still don't know why the content bar differed, but what the hey!
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I keep trying to sync my ipod touch, but it says "the ipod cannot be synced. an unknown error has occurred." What should I do so I can music on my ipod?
Try resetting the iPod. Nothing will be lost.
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears. -
When I am trying to sync my ipod touch 5.0, the error message says "ipod touch cannot be synced. An unkown error occurred (-54). Can anyone help?
Try:
error -54 with windows 8.1 and iOS 7.1.2
Unknown error -54 while syncing in itunes.
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