I tried to upate the softwear but now when i go to turn it on it comes with with the gray screen and apple logo but with a bunch of letters and numbers at the top of the screen not letting me log on

I tried ot update the softwear and i clicked accept and it went grey while it said updating items. Once it finished after about 2 minutes it said restart so i pressed restart and the screen whent black, when i went to turn it on again the grey apple screen came up but with all these words and letters in the top let corner. In the middle and top of the screen mixed in with the rest of the letters it says unable to find driver for this platform

Hello CathBuck,
Welcome to the Apple Support Communities! I understand that you are experiencing issues with your MacBook Air. Based on the information you have provided, it sounds like the steps in the following resource may help to resolve your issue:
Mac OS X: Gray screen appears during startup - Apple Support
http://support.apple.com/en-us/TS2570
Thanks,
Matt M.

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Got grey screen and Apple Logo but wont start up

Out of the blue; my 2008 (1.8Mhz) Mac mini wont boot up and it just stop after showing a grey screen with white Apple logo on it.
I insert the DVD and ran Apple hardware Testing; strangly the machine passed all the hardware test. I did changed the logic board battery but still no luck! Can anyone help me to resolve this issue please?

Mac OS X: Gray screen appears during startup

Help me please I really messed up,I was messing around with my fathers MacBook Pro 5,4 Intel Core2Duo 2.5Ghz and I deleted the recovery partition aswel as anything else left on the drive,so now when it starts or turns on all I see is a folder with a Quest

Ive wipped everything off my Fathers MacBook Pro's drive, there's no recovery partition left nothing the model is a MacBook Pro 5,4 Intel Core2Duo 2.5Ghz
and I don't no were to start to install another operating system Im told this system can't be rebooted only can be booted from the recovery partition,Im really stuck here with this Mac and all it does is show me a Folder with a Question Mark on the screen any help would be appreciated Oh please anything.....I combed threw past post's but Im not to savy on getting around in these forums since this is the first Ive posted to even if there's a link to the way Im going to have to get this reinstalled that would be great I don't know heck Ill download a torrent file of what I need to get started on this any thing you good people tell me I should do,to get this up and running Ill do,please.
Thanks myklthebrain

Oh, the irony of referring to yourself as "myklthebrain". Make an appointment, at the nearest Apple store, with an Apple Genius, and hope that (s)he can sort it out.

I have downloaded many apps. but now when I have to verify my info I keep getting a message saying please enter a correct security code....

I have downloaded many apps from the itunes store,but now when I go to verify my account I keep getting a message saying"please enter a correct security code" what does this mean and how do I fix it...???

Same problem here, I actually changed to my other credit card and it works but I try to go back to the other card and im getting the same message, i dont know if its the banks problem or itunes problem. I almost have 3 years using this card to buy on itunes i dont know what is the problem.

MacBook Pro White screen, No apple logo, No question mark

Hi guys
I've MacBook pro 13 2010 model
The Laptop turn on all the time when i press power button
but It's stuck in white screen ( without apple logo ) . With hard drive connected or no hard drive i still can't see the question mark folder
What i've done
- Reset NVRM ( shift + Command+ option + power ) and it worked as i can see light changed in the charger
- I removed the hard drive put new one, then again removed hard from the board but no luck
- connected the Laptop to a monitor but not even showing video in the external monitor
Why can't i press PRAM button. NVRM work OK but not PRAM ( Option + Apple logo + P + R )
so keyboard is fine

askmeplz82,
if you’re unable to boot into Mountain Lion’s Recovery mode, then that limits your self-help options. These options still remain:
Do you still have the two grey installation DVDs which originally came in the box with your MacBook Pro?
Do you have a bootable external disk?
Do you have access to a FireWire cable and access to a second Mac with a FireWire port?
Do you have a spare SATA disk which can be temporarily installed inside of your MacBook Pro?
If the answer to all of these is no, then your only remaining option is to make an appointment at an Apple store or other qualified service facility so that they can diagnose/repair your MacBook Pro.

I have installed mountain lion. Now when i want to turn off my Mac mini, it restart and not turn off. What happen?

i have installed mountain lion. No problem with the instalarrion.
Now when i want to turn off my Mac mini, it restart and not turn off.
What happen?
Alain Hermosilla Ringger
Chile

I reply to my self
I have a mac mini late 2009 with Mountain Lion
I solved this problem disabling the second monitor from the dvi conection and conected it again with the vga plug in. My main monitor also conected by a hdmi plug to my mac mini
My mac mini turn off with no problem now and the rebbot loop disapear
Alain Hermosilla
Chile

I bought a mac air yesterday and i was trying to download maverick but i could not do it, i try to download the old version of numbers because i needed for work, but i could not neither, but now when i check to download numbers is asking for to pay?

i bought a mac air yesterday and i was trying to download maverick but i could not do it, i try to download the old version of numbers because i needed for work, but i could not neither, but now when i check to download numbers is asking for to pay?

You are mixing different issues. I will address Numbers.
Has Numbers ever been installed on this new Mac? Did you have the Mac App Store version of Numbers or did you have the DVD version of Numbers?
You should be able to redownload a previous purchase of the Mac App Store version of Numbers from the Purchases pane after signing into your account.
If you had the DVD version, then you will need to install that from the DVD media.

I AM A CREATIVE CLOUD MEMBER FOR SOMETIME BUT NOW WHEN I LOGIN WITH THE CORRECT PASSWORD I STILL GET SIGNED OUT MESSAGE AND THEN WHEN TRIED THE SOLUTION GIVEN BY HELP THAT IS TO DELETE OPM.DB FILE OR SECOND SOLUTION INSTALL A FRESH CREATIVE CLOUD FOR DESK

I AM A CREATIVE CLOUD MEMBER FOR SOMETIME BUT NOW WHEN I LOGIN WITH THE CORRECT PASSWORD I STILL GET SIGNED OUT MESSAGE AND THEN WHEN TRIED THE SOLUTION GIVEN BY HELP THAT IS TO DELETE OPM.DB FILE OR SECOND SOLUTION INSTALL A FRESH CREATIVE CLOUD FOR DESKTOP APP OR EVEN SOLUTION OF RUN OF IMSLIBREPLACER IM STIILL NOT ABLE TO LOGIN TO MY CREATIVE CLOUD FOR DEKTOP APP . PLEASE HELP ME AS I NEED TO GET IN AND EXPLORE MORE OF MY DOWNLOADED S/W
I HAVE TRIED ALL POSSIBLE SOLUTION BUT AM AMAZED HOW THIS IS HAPPENING TO ME.
PLEASE PLEASE HELP ME .Creative Cloud Connection

Hi Alfred,
I would like to know the exact error message when you sign in, in the meanwhile please try the following steps assuming its Windows, let me know if its a MAC:
1) Go to Start button>> Control panel>> Uninstall a program.
2) Check if you see Browser safeguard there, if yes then uninstall it.
3) Open Internet explorer>> Tools>> Internet options>> Connections>> Lan Settings>> and it should be like this.
-Ankit

HT201303 I tried to change my email address on the apple ID but now when I try to buy an app or film it still comes up with my old email address and won't accept my password to buy anything. My old email address is no longer in use and can not be access

I tried to change my email address ID , but now when I try to buy an app or music it still shows my old email address and won't accept my password which I did not change. What can I do as I can't download anything ?

What id shows in Settings > iTunes & App Store ? If it's the old one then tap on it and log out of it and then log in with the updated version

I am using Numbers app for the ipad and it has been working absolutely fine but now, when I want to email a spreadsheet as a PDF via the 'share and print' option, the file now doesn't appear as an attachment to the recipient. Any ideas please?

I am using Numbers app for the ipad and it has been working absolutely fine but now, when I want to email a spreadsheet as a PDF via the 'share and print' option, the file now doesn't appear as an attachment to the recipient. Any ideas please?

Hi mafiose15,
Thanks for visiting Apple Support Communities.
Restoring your iPod to factory settings is the best way to try and get it back to working order. You can use the instructions below to restore it:
How to restore iPod
Verify that you have an active Internet connection, because you may need to download new versions of the iTunes and iPod Software.
Download and install the latest version of iTunes if necessary.
Open iTunes. Connect your iPod to your computer using the USB or FireWire cable that came with your iPod.
After a few moments, your iPod will appear in the Source panel in iTunes.
Select your iPod in the Source panel. You will see information about your iPod appear in the Summary tab of the main iTunes window.
Click Restore.
If you are using a Mac, you will be asked to enter an administrator’s name and password.
A progress bar will appear on the computer screen, indicating that stage one of the restore process has begun. When this stage is done, iTunes will present one of two messages with instructions specific to the iPod model you are restoring.
Disconnect iPod and connect it to iPod Power Adapter (typically applies to older iPod models).
Leave iPod connected to computer to complete restore (typically applies newer iPod models).
During stage two of the restore process, the iPod displays an Apple logo as well as a progress bar at the bottom of the display. It is critical that the iPod remain connected to the computer or iPod power adapter during this stage.
Note: The progress bar may be difficult to see, because the backlight on the iPod display may be off.
After stage two of the restore process is complete, the iTunes Setup Assistant window will appear. It will ask you to name your iPod and choose your syncing preferences, as it did when you connected your iPod for the first time.
You can find the instructions in this article:
Restoring iPod to factory settings
http://support.apple.com/kb/ht1339
All the best,
Jeremy

Hi. I was trying to update my Itunes to the newer version but now when I try to install it, it comes up with Service 'Apple Mobile Device' (Apple Mobile Device) failed to start. Verify that you have sufficient privileges to start system services.

Hi. I was trying to update my Itunes to the newer version but now when I try to install it, it comes up with Service 'Apple Mobile Device' (Apple Mobile Device) failed to start. Verify that you have sufficient privileges to start system services. How do I fix this?

Hi LyfsGD!
Here is an article that can help you troubleshoot this issue with the Apple Mobile Device Service:
How to restart the Apple Mobile Device Service (AMDS) on Windows
http://support.apple.com/kb/ts1567
Thanks for using the Apple Support Communities!
Cheers,
Braden

Hi, just tried to upgrade to 11.2 but now when I try to open itunes I get an error message saying "the procedure entry point ADiAdID_acquirematchslotifnecessary could not be located in the dynamic link library iAdCore.dll". Any suggestions?

Hi, just tried to upgrade to 11.2 but now when I try to open itunes I get an error message saying "the procedure entry point ADiAdID_acquirematchslotifnecessary could not be located in the dynamic link library iAdCore.dll". Any suggestions for a non techy person?

See Troubleshooting issues with iTunes for Windows updates.
Try the repair tip in the third box first.
tt2

My ipad has suddenly decided not to connect to the internet. My WiFi signal is strong. My PC is connected ok through the same WiFi signal. I have tried pressing the home and off buttons to get the apple logo but this makes no difference

My ipad2 has suddenly decided not to connect to the internet either through Safari or email. My WiFi signal is strong and all other devices in my house are connecting ok. I have tried pressing the home and off buttons together to get the Apple Logo but this has not changed anything, still cannot connect. "Safari cannot open the page because your ipad is not connected to the internet"

I have done this and no difference
I have just realised what has caused the problem.
Yesterday I fitted an additional Homeplug with built in wireless N adapter ( I alreday have another type fitted from my main router position) The wireless system to my ipad is obviously "confused" . Having now removed the second homeplug and reset my ipad all is now ok

I downloaded the latest iOS7 to my iPad and then the screen went blank and would not respond. I have tried pressing the two buttons together and briefly get the Apple logo but still can not start up, the logo disappears. I have tried connecting the iP

I downloaded the latest iOS7 to my iPad and then the screen went blank and would not respond. I have tried pressing the two buttons together and briefly get the Apple logo but still can not restart, the logo disappears. I have tried connecting to my iMac to restore the iPad but the device does not show up (I have an old iMac). What else can I do?

You need to be running Snow Leopard 10.6.8 at the very least in order to sync your iPad with iTunes so you could update your Mac, if it can be updated, and if you care to do so.
If that's not an option, you will have to find someone that can restore the device for you with their computer running iTunes or make an appointment at an Apple Store and ask them to restore the device for you.
I hope that you have an iCloud backup, because you will lose everything on the device when it is restored.
Snow Leopard can still be purchased in the U.S. Apple Online Store.
http://store.apple.com/us/product/MC573Z/A/mac-os-x-106-snow-leopard
Also, I would not give up on the reset technique....holding down on the sleep and home buttons at the same time until the Apple logo appears. It takes about 10-15 seconds and sometimes just a little longer to get the logo to appear.

I have a new iPad and tried to set up as new, then realized i needed to sign in as an existing itunes user. I reset my new ipad as new, but now when I sign in using my existing ipad it backs up to the new one I just set up. I need my itunes on new iTune

I have a new iPad and tried to set up as new, then realized i needed to sign in as an existing itunes user. I reset my new ipad as new, but now when I sign in using my existing ipad it backs up to the new one I just set up. I need my itunes account on my new ipad. help

You want to restore from the backup. Do not set up as new. You can read the article that Tom posted above, but it really is pretty simple.
Transfer any purchases from the old iPad into iTunes, backup the old iPad in iTunes and them sync one more time.
Connect the new iPad and when prompted during activation, restore from the backup that you just created and then sync with iTunes.
The new iPad should be identical to the old iPad, but you will have to enter some passwords again on the new device.
Transfer purchases.
http://support.apple.com/kb/HT1848
How to backup and restore from a backup
http://support.apple.com/kb/HT1766

I tried to upate the softwear but now when i go to turn it on it comes with with the gray screen and apple logo but with a bunch of letters and numbers at the top of the screen not letting me log on

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