I tried to update a free app and got the message: "There is a billing problem...update payment" Help
I cannot find anywhere that I can get info to fix this. I have updated billing info twice now online. But my Ipod Touch still will not accept even a single FREE APP update. It has locked me out of being able to update anything. Does anyone know how I can get my Ipod to reset or accept info that is in my online Apple account? Thank you.
Freeing Up Space on The Hard Drive
1. See Lion/Mountain Lion/Mavericks' Storage Display.
2. You can remove data from your Home folder except for the /Home/Library/ folder.
3. Visit The XLab FAQs and read the FAQ on freeing up space on your hard drive.
4. Get an external hard drive on which to store some of your files after which you can
erase the data from your internal drive to free up space.
5. Also see Freeing space on your Mac OS X startup disk.
6. See Where did my Disk Space go?.
7. See The Storage Display.
You must Empty the Trash in order to recover the space they occupied on the hard drive.
You should consider replacing the drive with a larger one. Check out OWC for drives, tutorials, and toolkits.
Try using OmniDiskSweeper 1.8 or GrandPerspective to search your drive for large files and where they are located.
Similar Messages
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I tried downloading an app as per usual and the message 'There is a billing problem with a previous purchase. Please update your payment info' appeared. Everything in regards to my payment info is correct. What's going on? Help me!
Is there any sort of error message on the payment details screen on your account ? If not then if you enter your card's security code does that trigger an error message ?
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i have purchased appe. now, when i instaling or updating free apps, this massage is appearing: there is a billing problem with a previous purchase. please update your payment method.
Hi there ebadkowsar,
I would recommend taking a look at the information found in the article below if you are having issues with your iTunes Billinb information.
Pay an unpaid balance in the iTunes Store
-Griff W. -
HT5622 I couldn't purchase free application and my account informed there was a billing problem
I couldn't purchase free application and my account informed there was a billing problem.
Try this:
- go to settings>itunes & app store
- tap on your apple id
- select view apple id
- select payment information
- if you have the option none select it
- select done to the top right
- now try downloading the free app again -
So i bought my bf the ipad mini. Im out of the country and he wants to download Skype to talk to me. Well when he tried to download it, it is saying that he has to pay for it. He also tried to download the youtube app and it is telling him the same thing. His wifi is on and he is able to get on the internet so what is the problem???? Why are they trying to charge him for the free app???? Can someone plz help me....
Those are fee apps, should not be actually charged. Are you sure is not being asked to verify he's the actual account holder by adding billing info to the account? Even though your're not getting billled, the account holder identity still has to be verified.
Apple ID support
http://www.apple.com/support/appleid/ -
Hi can someone help me. I am trying to update a free app and Im receiving an error message that my purchase is declined bec of my billing info. I already updated my billing info tried it again to no avail
It is hardly Apple's fault that Epson can't/won't update their driver, but at least Epson suggest that you use the Gutenprint driver, which in any case is far better that what Epson offer.
You can get it here:
http://gimp-print.sourceforge.net/
You can download the latest version from here:
http://sourceforge.net/projects/gimp-print/
Have you downloaded the recent Apple update to Epson drivers?
http://support.apple.com/kb/DL1398 -
?I'm trying to download a free app and I keep getting a message that says; "Payment Type paypal is not supported on this device blah blah go to the iTunes Store on your computer. You must verify your payment info before you can make purchases. I did all that, updated payment info and checked paypal it is verified, and it still won't work. Im stumped
If you still have problem, contact iTune Support
https://ssl.apple.com/emea/support/itunes/contact.html -
I am trying to download a free app and keep getting the message 'unable to download application' and says I have to sign in to the iTunes store...which I have! What else do I need to do?
We are using wireless...guess it's 3G. Are not having internet problems, synced with the computer even. Can't seem to get anything with iTunes even though we are signed in.
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I tried to install the Watch ABC (a free app) on my iPad from the AppStore. It would not download. I attempted to install it a second time, and got the message "You've already purchased this, so it will downloaded now at no additional charge." Any advice? This is a fee app so I do not understand the message referencing a purchased app. I get the cloud symbol, but it will not download. I closed the App Store app and restarted my iPad, but to no avail. Any assistance would be greatly appreciated.
You are aware that there the app may have downloaded and been placed on the second screen. Not the main one. Can you swipe to the right to see if it is there?
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I am trying to download a free app and it say I need billing information, I do that and it still won't download
Hi alphapack21,
Thank you for using Apple Support Communities.
I see you are having difficulties with downloading a free app from the App Store without a credit card. The following article explains how to set up your account without a credit card or payment method.
Create an iTunes Store, App Store, or iBooks Store account without a credit card or other payment method - Apple Support
Regards,
Jeff D. -
I was trying to update my garageband app and once the app fully downloads it says that it could not install and to check my internet connection. I restarted my internet, turned it off and on, restarted my computer, deleted the app and downloaded it again and the same thing happened every time. What should I do?
Do you have any firewalls or antivirus software active (e.g. Little Snitch), that could prevent the installer from contacting the Apple Servers? If yes, turn them off. Also, disable the Energy saver, to prevent the Mac from falling asleep and causing time outs.
Sometimes it will help, to run the installer in Safe Mode, see: Mac OS X: What is Safe Boot, Safe Mode? -
I have my card on file and I'm trying to download a free app and it is telling me my card was declined but its a free app what is going on
You must have a payment method in your iTunes account, even for free content. It is used to verify your identity. See: http://support.apple.com/kb/HT2534 for information on how to create a billing method if you don't have a credit card.
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Why do i need to enter the credit card information for downloading free apps and redeem the codes?
getting a message says apple id has not yet been used with the itunes store while trying to download apps
why do i need to enter the credit card information for downloading free apps and redeem the codes?As a security precaution, Apple verifies your billing credentials with every transaction whether paid or free apps or using the balance of a redeemed code.
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went to install os mavericks and got this message: MacBook Air Flash Storage Firmware Update 1.1 need. tried that and got: This update requires Mac OS X 10.7.5 or 10.8.5 or later, please advise.mac
OK. Now, you say you got this alert through App Store when trying to download Mavericks or after you downloaded it and were trying to install it? Which is the correct case?
The error you are getting may sometimes occur when the computer has already been updated, but I don't know why you would be getting this message. I can only suggest that you take it in for service to find out why this is happening. -
I am trying to download a free app. But the apple account, keeps asking for confirmation of billing info? But when i enter my info off my card it keeps saying faild confirmation!!!! Why is this?? I have used the same card for a long time with this account
http://support.apple.com/kb/ht1918 <--- changing iTunes method of payment
http://support.apple.com/kb/HT5552 <--- iTunes Store approved methods of payment
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