I tried to update my ipad 2 to os7 and all i get is a black screen with iTunes logo and charger icon. I tried the power button and home button together. Help!
I updated by iPad 2 to os 7 when the screen went black. I hit the power and home buttons and got an outline of a charger cord to a blue circle with iTunes under it.
YOU ARE IN RECOVERY MODE
1. Turn off iPad
2. Turn on computer and launch iTunes (make sure you have the latest version of iTune)
3. Plug USB cable into computer's USB port
4. Hold Home button down and plug the other end of cable into docking port.
DO NOT RELEASE BUTTON until you see picture of iTunes and plug
5. Release Home button.
ON COMPUTER
6. iTunes has detected iPad in recovery mode. You must restore this iPad before it can be used with iTunes.
7. Select "Restore iPad"...
Note:
1. Data will be lost if you do not have backup
2. If you did not do step 4 properly, start all over again.
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Hello,
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Hey HJA96,
Thanks for the question. I understand that your MacBook Pro is booting to a gray screen. The following article addresses this symptom, and provides relevant troubleshooting information:
Mac OS X: Gray screen appears during startup
http://support.apple.com/kb/TS2570
Some of the steps included:
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okay Im really freaking out, because I have an iphone 5 and I connected my iPhone to my laptop (not macbook) so it took about 3 hours to get ready to update (I copied my iphone in my computer before update), so when it finished, my phone went to the white screen with the apple icon, so I closed my laptop and reopened to see if it was okay and the update was still going. But when I got to iTunes ones again it said error with the update and now my iPhone is in "recovery mode". And the only thing in my phone is a black screen with the Itunes logo an the charger meaning to plug it in. Please somone help me Im freaking out and I dont know what to do!!!
Hey elisacalzadilla,
If your iPhone is already in recovery mode, you may need to simply continue with restoring the phone using the information in the following article:
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http://support.apple.com/kb/HT1808
Thanks for using the Apple Support Communities!
Cheers,
Braden -
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My iPad is stuck on a black screen that has the iTunes logo and a usb adapter image. This all happened when I got a software update for iOS 8.1 and started the update. The screen will not leave this image. I've tried everything from resetting holding the buttons to restoring the factory setting from the site. Anyone have this from and can please help out?
Thanks,
SandyMy Ipad has the same logo on it's screen as well..trying to do an update via Itunes at present, but it is extremely slow.
There are intermittent flashes of the Apple logo on the screen while this is happening..
I have done every update since buying my Ipad, and this is the first time a major drama like this has happened, and it doesn't look like i am the only one having problems!! -
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Please helpYou have to have the correct generation of iPad or have the iPad Mini to be able to download the current operating system. Considering the number of glitches that are appearing I would go ahead and be thankful you're back there.
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Ipad locked up while trying to do an update. Don't know how to fix and can't use ipad at all. Black screen with itunes app in the middle of screen and it shows picture of charger that it wants me to plug in. Nothing works.
You are in recovery mode, you need to restore it through iTunes on your computer. Follow the article you linked from.
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What to Do When Your iPad Won't Turn On
http://ipad.about.com/od/iPad_Troubleshooting/ss/What-To-Do-When-Your-Ipad-Wo-No t-Turn-On.htm
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
iPad Frozen? How to Force Quit an App, Reset or Restart Your iPad
http://ipadacademy.com/2010/11/ipad-frozen-how-to-force-quit-an-app-reset-or-res tart-your-ipad
iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
iOS: Resolving update and restore alert messages
http://support.apple.com/kb/TS1275
iPad: Unable to update or restore
http://support.apple.com/kb/ht4097
Cheers, Tom -
My ipad is frozen with a black screen with a picture of a cord leading to the itunes icon. i tried to shut down my ipad but the turn off icon wont show instead the itunes icon with the cord keeps coming out everytime i open my ipad. what should i do ? and i dont want to lose my pictures, videos and other documents in my ipad please help me ....
I hope you have a backup if you don't want to lose your iPad contents. You have to restore the iPad now using iTunes on your computer. That's what the message on the screen means.
Take a look at this.
http://support.apple.com/kb/ht1808 -
4s bricked after trying new update, stuck with black screen with apple logo how can i fix this
Update bricked my 4s
phone , stuck with black screen with apple logo ..
how can I fix thisGreetings r1042,
Welcome to the Apple Support Communities!
I understand that your iPhone is not booting up past the Apple logo. In this situation, I would recommend working through the troubleshooting steps located in the attached article.
If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support
If your device gets stuck during startup
When starting up, you might see the Apple logo or a red or blue screen for a long time, or your device might restart again. Try these steps:
Make sure that you have iTunes 12 or later on your computer.
Put your device in recovery mode.
When you get the option to restore or update, select Update. This will reinstall iOS without erasing your data.
Have a great day,
Joe -
I am trying to use imovie and i have never had this problem before. All of my videos are completly grey and when you try and play them all i get is a black screen but i still hear audio. Can you please help and tell me what i need to do. Thank you
Make sure all of the videos used in the project that is having that problem are from the same event. If they are from multiple events, move them all into one event.
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I have snow leopard installed as an OS. When trying to reboot a MacBook Pro I am getting stuck on grey screen with apple logo and rotating symbol. What can I do?
Maybe this might help.
http://support.apple.com/kb/TS2570 -
To open “Java Preferences,” you need to install a Java runtime, but you are not connected to the Internet. I have tried links that people have put on other discussions but all i get is a black screen please help!!
Try this link, warning, it's straight to download mode:
http://support.apple.com/downloads/DL1421/en_US/JavaForMacOSX10.7.dmg -
I am having trouble running videos through Safari but not Google Chrome. All I get is a black screen. I have the latest adobe flash update and have enabled plug ins. any suggestions?
Open System Preferences > Flash Player then select the Advanced tab.
Click Delete All under Browsing Data and Settings
Not empty the Safari cache.
From your Safari menu bar click Safari > Preferences then select the Advanced tab.
Select: Show Develop menu in menu bar
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Im trying to reset my ibook. When I hit command s all I get is a black screen. And command r does not work.
There are some references, over a period of time, for some vintage
hardware models of Apple computers covering older software and
the keyboard commands haven't changed all that much. Some are
more directed at later OS X versions, in recent reference sites...
•OS X Keyboard Shortcuts:
http://support.apple.com/kb/HT1343
•Magical Macintosh Keyboard Sequences: (2004)
http://davespicks.com/writing/programming/mackeys.html
•TUAW Tip: keyboard shortcuts during OS X Startup: (2006)
http://www.tuaw.com/2006/03/27/tuaw-tip-keyboard-shortcuts-during-mac-os-x-start up/
Why were you trying to start in Single user mode or Command-line?
Do you have the OS X system install-restore DVDs?
Good luck & happy computing!
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