I tried to update my phone today, it said it was almost done updating when my computer said that something went wrong. so i clicked okay and it stopped on my computer. but my phone is now frozen to the itunes usb screen
I have the iphone 4, and an hp laptop.
I tried to download the new update for my phone, it was loading for about half an hour and seemed almost done. Until it said an error had an occured. So i unplugged my phone, and clicked okay. I restarted my phone but repeatedly it comes up with the itunes logo and the usb cord picture.
How can I just get my phone back to normal?
your phone crashed,check this one
http://support.apple.com/kb/HT1808
http://support.apple.com/kb/TS1495
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by reset option do you mean the DFU restore? worked for me, have you tried that?
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Hi there Jan 99,
I would recommend taking a look at the troubleshooting steps found in the article below.
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
-Griff W. -
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Contact iTunes:
Apple - Support - iTunes - Contact Us -
How can I transfer my ipod content from old pc (which cannot be connected to the internet anymore) to my new laptop (which is connected to the internet), Bearing in mind that:
1, I already have itunes on the laptop and have successfully added to my laptop itunes library the few songs PURCHASED from itunes.
2, My ipod (classic) and the itunes library on the pc also has a number of tunes that I have taken from my cd collection.
3, when I connect my ipod to the laptop, it wants to sync to the laptop by keeping the PURCHASED items, and deleting the stuff I have put on from my CD collection.
4, I cannot activate home sharing on the PC because it's not longer connected to the internet and cannot be re-connected to the internet.
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Hello,
I have bought som music since May till now. I had som trouble with my iphone last week and I am afraid that I lost the songs because I had not synconized my phone towards itunes. Can I in any way get hold of the songs bought?File>Transfer Purchases
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It happened suddenly. After that, I reset computer to an earlier date. Did not fix problem. I reloaded Internet explorer, Version 8. Did not fix problem. I can access Hotmail from another computer without problem. I think I changed something in tools that might have caused the problem. All fixes and virus checking are up to date.
Appreciate any help you can provide.
Don PattersonClear the cache and the cookies from sites that cause problems.
"Clear the Cache":
*Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"
"Remove Cookies" from sites causing problems:
*Tools > Options > Privacy > Cookies: "Show Cookies"
Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
*Do not click the Reset button on the Safe mode start window or otherwise make changes.
*https://support.mozilla.org/kb/Safe+Mode
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I'm not sure what you mean by HD Version. There is only one Mavericks and I find nothing about HD.
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My phone is now frozen during the iOS 8 upgrade. What should I do the employee at at&t told me it could take up to 8 hrs for the upgrade is this true.
Hey paw1465,
Thanks for the question. I imagine it has been quite some time now since this issue occurred. However, if you are still experiencing issues you can check out the steps in the following resource:
If you can't update or restore your iPhone, iPad, or iPod touch
http://support.apple.com/kb/ht1808
Thanks,
Matt M. -
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If it's showing the iTunes icon and USB then that means that it's gone into recovery mode : http://support.apple.com/kb/ht1808
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Try a reset:
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Chris477 wrote:
My iphone 4 is stuck on the screen with the itunes symbol and usb. ... I'm at a lose for what do .... Any other suggestions?
Looks like a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is the Next Step...
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