I tried to update twice and after about 1 hour in step 1 "preparing" it stops and says didn't update. No error messages.

I've tried to update AppleTV twice. After about 1 hour in step 1 "preparing for update" it stops and says didn't update. Everything works fine except itis not updated. Any tips on what to do?

Just what do you not understand?
Did you try:
Try to restore from another known-good computer and network.
Error 3014
This error occurs when iTunes can't reach gs.apple.com in a timely fashion. Follow the steps below to contact the iOS software update server gs.apple.com.
Unable to contact the iOS software update server gs.apple.com
Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
Install the latest version of iTunes.
Check security software and ensure that communication to gs.apple.com is allowed. Follow these stepsfor assistance with security software.
Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow theadvanced iTunes Store troubleshooting steps to edit the hosts file or revert to a default hosts file. See "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information."
Try to restore from another known-good computer and network.
If the errors persist on another computer, the device may need service.
The "device may need service" means a hardware problem. In that case make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar

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Unplug, wait 10 seconds, reconnect. If on wifi try ethernet.
Try a restore through iTunes if it persists
Apple TV (2nd and 3rd generation): Restoring your Apple TV - Apple Support

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OS X Recovery
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I tried to update twice and after about 1 hour in step 1 "preparing" it stops and says didn't update. No error messages.

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