I tried to upgrade by browser as requested by Firefox but the upgrade does not seem to take, as I am asked to do this upgrade over and over.

For the past week, I get a request every day to upgrade my Firefox browser. I try to comply with this, but the next day I get the same request.

Because the policy changed earlier this year. However, you either got a rep who really wants an upgrade commission OR you went to a 3rd party reseller and they do not have the options to keep you on your same plan.
So questions:
What plan do you have? Full description from bill would be great.
What plan did they say you have to choose? (Share Everything?)
Does your son currently have unlimited data (That would have to go if getting a subsidized phone. No way around that unless ya pay full price)
What was the address of the store you went to?
Have you tried upgrading online to see if a change is required? (If you are required online, then it must occur for you to get what you want)

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