I tried to upgrade from XI Standard to Pro and it says I already have a more current version, but it's not Pro. What do I need to do to get Pro (installed, not the membership service)?

uninstall acrobat standard, clean and then install, Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

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Can't install Acrobat X Pro. Error message says I already have a more functional product installed.

I'm trying to install Adobe Acrobat X Pro. I continue to receive error messages saying I already have a more functional product installed. I have FM 12 and Adobe Reader XI.

Hi Beth,
You should not receive this message if you dont have Acrobat 11 installed.
Try removing Reader 11 and check.
Regards,
Rave

Bought a new monitor.. wide screen 23"... Firefox is not filling the full window. IE works fine but I prefer Firefox. What do I need to do to fill entire window, not just the way it was with the old monitor?

Bought a new monitor.. wide screen 23"... Firefox is not filling the full window. IE works fine but I prefer Firefox. What do I need to do to fill entire window, not just the way it was with the old monitor? edit

Most pages are defined to be a certain size, regardless of how large or small your monitor is. You can use Firefox's zoom feature (View menu) to enlarge the text and images (or just the text, if you prefer) on a page.
In addition to making individual site adjustments, there are some add-ons that will default every site to a higher zoom level. For example, check out:
* [https://addons.mozilla.org/en-US/firefox/addon/6965/ Default FullZoom Level]
* [https://addons.mozilla.org/en-US/firefox/addon/2592/ NoSquint]
Does that help?

I have iOS 5 and I have purchased iTunes match, but the iCloud icon in iPad settings is not activated what do I need to do to get it to operate

I have purchased iTunes match and iCloud icon appears in my ipad2 settings, but it is not activated. What do I need to do to get it to operate?

On the MBP, in iTunes, switch to Song view and enable the iCloud Status column by pulling down View > View options and selecting the option for "iCloud Status." Close the small window. Look for any tracks that have a status of "waiting." If you see several of them disable iTunes Match while holding down the Option key. Quit iTunes, wait a few seconds, then open it again and turn iTM back on. Let it compelete the scan. Wait until all tracks that are "waiting" have a status of either "matched" or "uploaded."
On the iPad, turn off iTunes Match then launch the Music app and let the contents clear out. Power cycle the iPad for good measure, then re-enable the service once all the tracks in iTunes have been processed.

I have chg my apple I'd, but it hasn't chg when I try to update my apps, what do I need to do to get it chg on the pop up screen that ask for your password?

I have changed my ID, but when I go to update my apps my old ID is still there, I have verified my new ID and signed in using it but still showing on app update sign in which is stopping me from getting update, what do I need to do to get it to change?

Did you create a new account or did you update your existing account ? If you updated your existing account then logging out and back in on the iPad usually 'refreshes' the account on it. If you created a new account then any content that you purchased/downloaded via the old account will remain tied to that old account, and only that old account can download updates to its apps.

I recently upgraded from Leopard to Snow Leopard and I noticed that I have more capacity available on the Macintosh HD. I checked my files and applications and they are still on my computer. Can capacity on the HD change after an OS upgrade?

I recently upgraded from Leopard to Snow Leopard on my MacBook and I noticed that I have more capacity on the Macintosh HD than before the upgrade. I checked my files and applications and they are still on my computer and nothing appears to be missing. Before the upgrade I had around 111 GB capacity with around 10.50 GB available on the Mac HD but now after the upgrade I have 119 GB capacity and 20.92 GB available. Can capacity on the HD change after an OS upgrade?

No, but the upgrade removed unneeded PowerPC code and changed the way free space is determined.
(72071)

Why cannot I not download ios 7 to my ipad...it says 5.1.1 is my current version, but in order to download ibooks I need version 7.0

Wanting to download ios 7 to my ipad and it won't let me....says my version of 5.1.1 is current. But I want to be able to downloads iBooks, and in order to do it I need version 7 apparently. HELP

Your model cannot run a later version of iOS. See below:
See the chart below to determine whether you can upgrade your device and what you can upgrade to. If you do not have a Software Update option present on your iDevice, then you are trying to upgrade to iOS 5 or higher. You will have to connect your device to your computer and open iTunes in order to upgrade.
IPhone, iPod Touch, and iPad iOS Compatibility Chart
     Device                                       iOS Verson
iPhone 1                                      iOS 3.1.3
iPhone 3G                                   iOS 4.2.1
iPhone 3GS                                 iOS 6.1.x
iPhone 4                                      iOS 7.1.x
iPhone 4S                                    iOS 7.1.x
iPhone 5                                      iOS 7.1.x
iPhone 5c                                     iOS 7.1.x
iPhone 5s                                     iOS 7.1.x
iPod Touch 1                               iOS 3.1.3
iPod Touch 2                               iOS 4.2.1
iPod Touch 3                               iOS 5.1.1
iPod Touch 4                               iOS 6.1.x
iPod Touch 5                               iOS 7.1.x
iPad 1                                          iOS 5.1.1
iPad 2                                          iOS 7.1.x
iPad 3                                          iOS 7.1.x
iPad 4                                          iOS 7.1.x
iPad Mini                                      iOS 7.1.x
iPad Air                                        iOS 7.1.x
=====================================
Select the method most appropriate for your situation.
Upgrading iOS
   1. How to update your iPhone, iPad, or iPod Touch
   2. iPhone Support
   3. iPod Touch Support
   4. iPad Support
     a. Updating Your iOS from iOS 5
          Tap Settings > General > Software Update
     If an update is available there will be an active Update button. If you are current,
     then you will see a gray screen with a message saying your are up to date.
     b. If you are still using iOS 4 — Updating your device to iOS 5 or later.
     c. Resolving update problems
        1. iOS - Unable to update or restore
        2. iOS- Resolving update and restore alert messages

Someone tried to email me a video that is larger than 10.8 MB, and it bounced back to her. I have IMAC G5, Lion, Version 10.7.4 Lion. What do I need do to be able to receive larger videos?

Someone tried to email me a video that is larger than 10.8 MB, and it bounced back to her. I have IMAC G5, Lion, Version 10.7.4

Some ISPs impose email attachment limits and that is quite often 10 mb, some have other maximums. Additionally, not all users have fast connections, so someone may not appreciate getting large attachments. It is usually recommended to upload videos you want to share to an online site to share them with others. In your case, your friend should check with her or his ISP to ask about maximums.
FWIW, you need to update your profile. If you are running Lion, you do not have a G5 - those were PPCs and discontinued in 2006 when Intel iMacs were introduced.

I tried to upgrade from FF7 beta to FF7 and now I have no Firefox at all

I was using the FF7 beta. When I saw that FF7 had been released, I downloaded and tried to install it, without uninstalling the beta first. That may have been a mistake. It got partway through the install process and then asked me to reboot the computer. After the reboot, my FF shortcut no longer worked ("Searching for firefox.exe"). I used another browser to download the installer again and ran it, only to be told that I needed to reboot my computer in order for a previous install to complete. I rebooted; no change. Attempting to remove the existing installation in Add/Remove Programs has not helped, though Mozilla Firefox is no longer listed there.
I'm using Windows XP and my standard user account doesn't have admin privileges. This hasn't been a problem for Firefox until, perhaps, now. I've tried running the installer from an admin account as well, with the same result.
Is there anything I can remove manually to fix this?

OK... I found a Mozilla Support article - https://support.mozilla.com/en-US/kb/The%20program%20must%20close%20to%20allow%20a%20previous%20installation%20attempt%20to%20complete - which says deleting xpicleanup.dat will solve the problem; but I guess that's out of date (or the presence of that file isn't the only cause of the bug), because there's no xpicleanup.* on my machine. However, elsewhere in this forum - https://support.mozilla.com/en-US/questions/786890 - I found a suggestion to install the new version somewhere other than the default folder. I did that, and it worked; and it even preserved my bookmarks, add-ons and previously-opened tabs. (If anyone finds this while trying to solve their own upgrade/install failure: choose Custom rather than Standard install, and just change the suggested folder name.)
The only remaining sign of the problem is the icon in my Quick Launch area: if I try to use it to launch Firefox, I still get the error "Windows cannot open this file: firefox.exe.moz.delete". Having recorded that here for posterity, I'll be replacing the icon.

I used an HDMI cable to connect my MacBook Pro and my TV, however, my computer won't recognize that my TV is connected. What do I need to do to be able to watch a movie from my Mac on my TV screen?

My Macbook doesn't have an HDMI port, so I bought a converter. So I now I have my HDMI connected to my Mac and my TV. The problem is, I can't figure out how to make my computer screen show up on my TV. Do I need to download different software or update something? Or is it as easy as changing a setting?
When I go to my display settings, my computer screen shows up as an option, but my TV does not. I don't think my computer is reading it is connected. Please help me.
I will openly admit that I don't know very much about computers, so if you can help me, please break your explaination down for me. This is the info for my Mac:
I have a Macbook Pro 13-inch,
Mid 2010 OS X
Version 10.9.3
Processor 2.4 GHz Intel Core 2 Duo
Memory 4GB 1067 MHz DDR3
Graphics NVIDIA GeForce 320M 256MB

I am assuming that you are using a Mini Display to HDMI converter and then a HDMI cable.
Have you opened System Preferences>Displays and selected Detect Displays?
Ciao.

Suddenly my pages reverted to '09 version and won't open my docs, saying "you need to download the new Pages". I go to the store and it says I already have it downloaded. Weird. Can't open any of my docs now.

For no apparent reason, my pages documents will no longer open. I get an error message "You need a newer version of pages to open this". They tell me to go to the app store to buy it. The thing is, I do have the newest version of pages. It confirms it in the store. So now I have this mystery and can't find my newer version and can't open any of my documents which is very problematic, let me say. Any ideas? Thanks much.

The previous version, is not deleted when Pages 5 is installed, just moved to Applications/iWork folder.
The icons on the dock remain.
Have you actually looked in your Applications folder for the new version?
Any documents created by Pages 5 need to be opened by Pages 5.
Peter

HT201272 i just bought a Mac Pro and it says i can't download previous purchases because i don't have permission to where do i go on this laptop to change that

i bought a macbook pro and i am trying to download my previous purchases in itunes and it says that i have not authorized to do this. Where do i go to activate it?

OK Folks i believe i have actually found the solution. I know i am a bit slow but i only got my New HTC One 32gb today (it was free from Three). Like you it would not connect to my Mac or work PC. So here is the way i got it to work. Download Android File Transfer if you have not already got it. Make sure you have USB Debugging setup etc. Now you need to download a free programme called SyncMate. I used SyncMate 4 because i am running OS X 10.7. There is a paid for version of Syncmate but we just want the free version as it seems to contain some drivers that will make Android File Transfer see you phone. Download SyncMate, install it as per usual and hey presto when you plug in your HTC One Android File Transfer should open automatically...BINGO!!! It worked for me which i am really chuffed about as i was just about to ring Three back up to get the phone returned. Let me know if it worked for you too :-)
Cheers dudes
Paul.

CAnnot upgrade serial number after download. 'This serial number is not for a qualifying product'. Trying to upgrade from ACS 5.5 Design Premium to ACS 6 Design Standard

Cannot upgrade serial number after download. 'This serial number is not for a qualifying product'. Trying to upgrade from ACS 5.5 Design Premium to ACS 6 Design Standard

start the installation of design premium cs5.5 just to make sure you're using the correct serial number. once your serial number is accepted you'll see a screen giving you the option to install none, some or all of the cs5.5 programs. at that point you can quit and not install anything having verified your cs5.5 serial number if you want nothing cs5.5 on your computer.
on the other hand, if your cs5.5 serial number is not accepted, you'll pinpoint the problem.
or, if your cs5.5 number is accepted, you could install a cs5.5 program and then install cs6. it should recognize you have a cs5.5 program installed and NOT prompt you for you cs5.5 serial number allowing you to continue with your cs6 installation.

Generic service 'Analysis Services (TEST1)' could not be brought online (with error '1060') during an attempt to open the service. Possible causes include: the service is either not installed or the specified service name is invalid.

Hi,
We have a cluster with 2 nodes. Everything works fine in Node1. When I try to failover TEST1 database to Node-2 it fails with this message.
Generic service 'Analysis Services (TEST1)' could not be brought online (with error '1060') during an attempt to open the service. Possible causes include: the service is either not installed or the specified service name is invalid.
Any help is much appreciated.
Thanks

Hello,
The error message is pretty straight forward, it's saying either the service isn't installed or it's not installed as the same service on that node. Did you install analysis services on the second node (from the error it seems like it isn't)?
Sean Gallardy | Blog |
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Error when upgrading from Acrobat Standard X to Pro X

We are installing retail Acrobat Pro X upgrades over OEM Acrobat Standard X (that came on Dell Optiplex 390 systems). We're getting an error message that says "Setup has detected you already have a more functional product installed. Setup will now terminate." That of course, makes no sense. How do we resolve this so we can install these upgrades? Thanks.

Further, it looks like we're not the only ones having this kind of issue: http://forums.adobe.com/message/4110223 - for whatever it's worth.

I tried to upgrade from XI Standard to Pro and it says I already have a more current version, but it's not Pro. What do I need to do to get Pro (installed, not the membership service)?

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