I try buying something in game of war fire age but I never get it in game. Help?

So here's the scenario: I load 30 dollars on my account to buy something that is on sale for 20 dollars plus tax in the game "Game of War - Fire Age." It shows that I purchased the item in my purchase history, but when I check in-game nothing shows up. I contacted machine zone and they told me the "can't see your billing information" therefore not answering my question as to why I didn't get the items. They also said mail apple who said they don't control what apps do. All I got was a refund and when I tried purchasing again the same thing happened. I need to do his fast as this is a package on sale. Please help me fast!
I have an iPhone 5S running on iOS 7.0.1 if that helps. 

i recieved the same email with the same game and it also stated the purchase was from canada i have revieved a few other as well and am concerned i have changed my password a few times now but i still revcieve emails and am very worried. i recieved the email near the date this question had been put up
however i do not know how they are downloading apps as my credit card details need verification when i download anything , any help would be much appreciated.

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