I try to open itunes it says that it has encountered a problem

every time i try to open itunes it says that itunes has encountered a problem and needs to close i did this with my original cd and it says quicktime wasnt installed so- i updated itunes and it still has the same problem what do i do?

so i upgraded to the new itunes and its installed but when i went to remove quicktime/itunes, itunes was there but quicktime wasnt and i cant open itunes now it says it has encountered a problem
okay, let's try this first.
Download and install the Windows Installer CleanUp utility. then use it to clear any existing QuickTime installation configuration information from your PC:
Description of the Windows Installer CleanUp Utility
Next, we’ll manually remove leftover program files and folders.
1. On the Start menu, click My Computer (or double-click My Computer on the Desktop).
2. In My Computer, open Local Disk.
3. Open Program Files.
4. Right-click on the QuickTime folder and click Delete from the shortcut menu.
5. Navigate to C:\Windows\system32\.
6. Remove the files QuickTime.qts and QuicktimeVR.qtx.
7. Restart your computer.
after the PC restarts we'll do a repair install of itunes.
go to your Add/Remove programs. select itunes, click "Change", and select "Repair".
that should install a current version of QuickTime for you.
if the repair install goes through okay, restart the PC again, and try to launch itunes. does it launch okay?

Similar Messages

  • I've downloaded Lightroom 5.6 today but it won't completely load before windows pops up and says that it has encountered a problem and is shutting the application down. What is my next step....thanks?

    I've downloaded Lightroom 5.6 today but it won't completely load before windows pops up and says that it has encountered a problem and is shutting the application down. What is my next step....thanks?

    If you use extensions like <i>Adblock Plus</i> or <i>NoScript</i> or <i>Flashblock</i> that can block content then make sure that such extensions aren't blocking content.<br />
    You can see the installed Firefox extensions in "Tools > Add-ons > Extensions".
    Start Firefox in [[Safe Mode]] to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
    See [[Troubleshooting extensions and themes]] and [[Troubleshooting plugins]]

  • I have a problem installing itunes (10.7)....it says that i've installed itunes successfully, but when I try to open itunes, it says that itunes have stopped working!

    i have a problem installing itunes (10.7)....it says that i've installed itunes successfully but when I click on the shortcut, a popup box states that "Itunes have stopped working and asks me to either search via windows for solution or close program"

    Yes, you should be on Quicktime version 7.7. by now. Have you ever used Software Update?
    You can download it from here:
    http://support.apple.com/kb/DL761

  • I tried to update iTunes yesterday.  The update failed.  Now when I try to open iTunes it says that the version isn't localized and needs to be run in English.  It has never been in another language.

    I attempted to update iTunes yesterday.  The update failed.  iTunes now won't open and displays an error message that the program isn't localized and needs to be run in the English version.  I'm in the US and the computer and program has never been used in another language.  I tried reinstalling the full download for the new version and that failed as well.  I logged out; shut down; restarted; retried the update; etc.  Still no luck and the same message.  Thoughts?

    Solving MSVCR80 issue and Windows iTunes install issues.
    Thanks to user turingtest2 for this solution.
    Solving MSVCR80 issue and Windows iTunes install issues.
    If the above doesn’t do the trick entirely, then use the instructions in the following as it applies to the version of Windows you are using:
    HT1925: Removing and Reinstalling iTunes for Windows XP
    HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
    You may be required to boot into safe mode to complete the folder deletion process.

  • When opening firefox it says that "Firefox has encountered an error and has stopped running"? Help!!!!!

    When I click on the Firefox icon The page comes up white and in the middle it says "Firefox has errored and has stopped running". Then it looks to windows for a solution but finds none.

    I am not a Windows 7 user, or particularly familiar with that error message but maybe it is worth looking at these articles
    # [[firefox crashes when you open it]]
    # [[How do I avoid crashes?]]
    # [[firefox hangs]]

  • My itunes wont work. it says that it has encountered a problem and needs to close.

    i tryed uninstalling it and reinstalling it but it always says the same thing. reallllllly need help

    Generate another of those error messages and click the "Click here" link in the error message box. What modname and modver are showing for the error? (Precise spelling please.)
    If the error is a BEX and thus doesn't show an modname or modver, let us know what P1 through P9 items are showing for you instead.

  • When I try to launch iTunes is says that the application can not be opened

    When I try to open iTunes it says that the application can not be opened, that the required folder can not be found. On my husbands log-on iTunes will open. I am so confused. Please help!!!

    Hello Keaton44,
    I recommend taking a look at this article named iTunes: Finding lost media and downloads found here http://support.apple.com/kb/ts1408
    If you need to re download the movies you bought from iTunes you can do that free of charge with this article.
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    http://support.apple.com/kb/ht2519
    Regards,
    Sterling

  • Why do I keep getting error message from Digital Editions when trying to open it. Keeps telling me that it has encountered a problem and needs to close. I need this apparently to download a text book fro Proquest - need the text book for Uni work what giv

    Why do I keep getting an error message from Digital Editions saying that it has encountered a problem and needs to close. I need this programme to download a text book from Proquest for University work what gives????

    You are using ADE on Windows or Mac ? and their versions ??
    Please restart your machine and try once again.
    Thanks

  • Whenever I try to open itunes, it says MSVCR80.dll file is missing

    I tried update itunes and it said "Service Apple Mobile Device failed to start.  Verify that you have sufficient priveleges to start system services.  It gave me an ignore option, so I clicked ignore and now when I try to open itunes it says "MSVCR80.dll is missing.  Unable to start."

    Hello MF7642,
    Thank you for contacting Apple Support Communities.
    You can use this article to troubleshoot your issues with iTunes.
    iTunes: Missing folder or incorrect permissions may prevent authorization
    http://support.apple.com/kb/TS1277
    Regards,
    Jeff D.

  • When i try to open itunes it says Itunes has encountered a problem

    every time i try to open itunes it says itunes has encountered a problem and needs to close sorry for the inconveniance what do i do tp get it working i have tryed everything

    I get exactly the same problem. It started with the original software that came with my Nano. I tried reloading that version, same problem. I've downloaded the newer version off the web, same problem. I've tried the CONFIG thing, same problem. I've tried stepping XP back to a time when the software worked, same problem.
    Its getting to that "chuck the thing out of the window time...."
    Help please
    Fujitsu S SeriesLifebook   Windows XP Pro  
    Fujitsu S SeriesLifebook   Windows XP Pro   It works fine normally!

  • I purchased Acrobat Pro but I'm unable to use it. Whenever I try to open it, it says that I need to renew my membership for Creative Cloud... Thanks for you help.

    I purchased Acrobat Pro but I'm unable to use it. Whenever I try to open it, it says that I need to renew my membership for Creative Cloud... Thanks for you help.

    Hi,
    Please refer to the help document below:
    Creative Cloud Help | "Renew your subscription" window appears when you launch a Creative Cloud application
    Regards,
    Sheena

  • When i try to open itunes it says 'Error - New iTunes Library"

    when i try to open itunes it says 'Error - New iTunes Library" and iTunes doesn't open. I need iTunes to work why is it not working??

    Try this article.

  • TS1717 While downloading the latest iTunes version, my computer turned off. When I opened iTunes, it says that "The file "iTunes Library.itl"  cannot be read  because it was created by a newer version of iTunes" Help please :(

    While downloading the latest iTunes version, my computer turned off. When I opened iTunes, it says that "The file "iTunes Library.itl"  cannot be read  because it was created by a newer version of iTunes" Help please

    That message is usually a sign that you tried to roll back to an earlier build of iTunes, but occasionally I've seen it connected to a new upgrade. This technique should fix things.
    Empty/corrupt library after upgrade/crash
    Hopefully it's not been too long since you last upgraded iTunes, in fact if you get an empty/incomplete library immediately after upgrading then with the following steps you shouldn't lose a thing or need to do any further housekeeping. In the Previous iTunes Libraries folder should be a number of dated iTunes Library files. Take the most recent of these and copy it into the iTunes folder. Rename iTunes Library.itl as iTunes Library (Corrupt).itl and then rename the restored file as iTunes Library.itl. Start iTunes. Should all be good, bar any recent additions to or deletions from your library.
    See iTunes Folder Watch for a tool to catch up with any changes since the backup file was created.
    When you get it all working make a backup!
    tt2

  • Installed Itunes 10.5.  I try to open Itunes is says Entry point not found.

    I just installed Itunes 10.5 and restarted the computer.  Now when I try to open Itunes is says Entry point not found.  The procedure entry point AVCFAssetCreateWithByteStreamAndOptions could not be located in the dynamic link library AVFoundation.dll.  I have tried to reinstall and repair Itunes 3 times and I still get the same prompt when I try to open up Itunes.  Can anyone help me fix this please?
    Thank you in advance.

    I hope this is of some help to you as I found it when trying to solve my own problems with 10.5
    "Taken at face value, you've got a damaged Apple Application Support program file, balda. (iTunes needs a properly functioning Apple Application Support in order to work correctly.
    On a 32-bit Windows 7 system, I'd try the following set of instructions:"
    http://discussions.apple.com/thread.jspa?messageID=11901253&#11901253

  • When I try to open itunes it says; This version of itunes has not been correctly localized for this language.  Please use the English version.  How do I fix this problem?

    When I try to open itunes it says; This version of itunes has not been correctly localized for this language.  Please use the English version.  How do I fix this problem?

    Hey KEBENNETT, 
    It sounds like you've restored Windows on your PC and iTunes is no longer opening and running normally. 
    I'd recommend using the instructions found at step 4 and 5 in this article to repair or remove/reinstall your iTunes installation:
    Issues installing iTunes for Windows - Apple Support
    All the best,
    Jeremy 

Maybe you are looking for