I try to open itunes it says that it has encountered a problem
every time i try to open itunes it says that itunes has encountered a problem and needs to close i did this with my original cd and it says quicktime wasnt installed so- i updated itunes and it still has the same problem what do i do?
so i upgraded to the new itunes and its installed but when i went to remove quicktime/itunes, itunes was there but quicktime wasnt and i cant open itunes now it says it has encountered a problem
okay, let's try this first.
Download and install the Windows Installer CleanUp utility. then use it to clear any existing QuickTime installation configuration information from your PC:
Description of the Windows Installer CleanUp Utility
Next, we’ll manually remove leftover program files and folders.
1. On the Start menu, click My Computer (or double-click My Computer on the Desktop).
2. In My Computer, open Local Disk.
3. Open Program Files.
4. Right-click on the QuickTime folder and click Delete from the shortcut menu.
5. Navigate to C:\Windows\system32\.
6. Remove the files QuickTime.qts and QuicktimeVR.qtx.
7. Restart your computer.
after the PC restarts we'll do a repair install of itunes.
go to your Add/Remove programs. select itunes, click "Change", and select "Repair".
that should install a current version of QuickTime for you.
if the repair install goes through okay, restart the PC again, and try to launch itunes. does it launch okay?
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iTunes: Missing folder or incorrect permissions may prevent authorization
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