I try to update my apps and it states that my account is disabled
I have tried to log into my account, and it lets me. I updated my form of payment, however on my phone and Itunes, it still states it's disabled. What do I need to do?
Contact iTunes Customer Service and request assistance
Apple Support iTunes Store Contact Us
Similar Messages
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While in Japan on a trip, I updated my iPhone to iOS6. Now, when I try to update my apps, I'm told that my account is not good in the Japan store I must switch to the USA store. How do I do that so I can download and update apps at home in the USA?
Your Apple ID is tied to the US store. Log out of the store, then trying logging back in.
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I try to download a app and it says that my account is deactivated ?
I try to download a app and it says that my account is deactivated ?
For assistance with a disabled account, see this support article:
http://support.apple.com/kb/TS2446
If that doesn't help, go here:
iTunes Support
and follow the instructions to report the issue to the iTunes Store.
Regards. -
I'm trying to update my apps and it says that my AppleID is disabled nothing works to fix it I reset the password I did all of the fixes that are on the site nothing works.
Do you recognize the ID?
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when i try to update an application it tells me that my account is not valid for use in the UK and have to switch to the australian store to update?how do i switch stores/countries for the applications?? Thanks.
See > Change your iTunes Store country
Here > http://support.apple.com/kb/HT1311 -
I try to download an app, and it says that there is an error in the app , Ive tried to download other apps and i get the same error. can someone help?
You need to reinstall the App Store.
Use Lion Recovery to do that. -
I have some updates due on some Apps I have downloaded but when I try to update I get a message saying that my account is not in the UK store so must switch to Ireland before purchasing. Does anybody know how you change stores? I did not do this deliberately!
Yup! Here:
http://support.apple.com/kb/HT1311 -
When I try to update my apps, the prompt that comes up uses an old Apple ID, so I can't put in the password doe my current ID. How canI get it to prompt with my current ID?
Go to Settings>iTunes & App Store
Click on the Apple ID that appears and select Sign Out
Regards,
Steve -
I have done all of the above but when I try to update my Apps on my iphone it still says that my ID is not valid for the US store and I must switch to the UK? My settings already say I am with the UK? What do I do?
ok well like lllaass said, most apps require 4.3 or later iOS software. chances are since the apps worked before, the apps themselves got updated and will no longer work with your software version.
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My Apple id is disabled and I have reset it 4 times. I keep trying to update my apps but everytime I try it says my Apple id is disabled???
How do I enable it?Then contact iTunes:
Contact iTunes -
My old email come up when I want to update my apps.however I don't use that password at all,I've even had a message saying its not in use. I can't update them though which is really annoying! I've tried setting up that email again and change password but doesn't work at all.does anyone know how I can get rid of and use my current email?
Hi there, this problem has probably been resolved now, but I must say that I came across these posts today as I had the same problem, my old e mail kept popping up, but all sorted now! Old Apps are not tied to the old Apple ID, honestly!
Rudegar is so right, all you do is go the SETTINGS/iTunes & App Store, then select `Apple ID` `Sign Out` then you get the chance to enter your new ID, and it worked a treat!
Good luck with anyone else with this problem, as I spent so long on this, really stupid!
PS you`ll need to again verify bank details -
When i try to update some apps theres another email that appears how can i get that changed
my email does not appear on any of my updates
That usually happens when apps have been purchased/downloaded with another Apple ID. The apps are locked to the Apple ID used to download/purchase them. You would need to delete those apps and download again using your Apple ID.
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When I try to update my apps, and old email address appears,how I get rid of it? I am not tech savvy at all!
This is happening because they were purchased with your older Apple ID. Apps and there updates are permanently tied to the Apple ID used to purchase them, regardless of the ID on your phone in Settings>Store. The only way to stop the prompt for your older ID would be to delete these apps from your phone.
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i try to updated my apps and download free apps but my Apple id keep asking for payment, the exacly massage is " before you can make purchases you must tap OK , then verify your payment. before i used to have NONE but after i buy some Apps i put my debite card number. after that i want to change to be none again but None is not show... now i cannot update anything or even download free apps
I have the same problem - it is maddening. I rely on this iPad for work so this is not just an annoyance! The above solutions of changing the appleid on the device or on the website do not work.
The old email address no longer exists - I haven't used it in a year probably and I no longer have the account. I logged into the appleid website and there is no trace of the old email address so there is nothing that can be deleted or changed there. On the iPad there is no trace of the old email address so nothing can be deleted there either. I have updated the iPad software and the same problem comes right back. Every 2 seconds I am asked to log in using the old non-existent email. The device is currently useless.
The only recent change to anything was the addition of an Apple TV device, which was set up using the correct login and password.
Does anyone have any ideas? The iPad has been backed up to the iCloud so presumably it now won't recognize the current iCloud account? So restoring may notbe an option? -
I Have a new email address which I have entered into settings and it has been verified. I no longer have the old email address. When I try to update an app, it comes up with my old email address and asks for my password. It always comes back with a message that the password is incorrect. What do I do to fix this?
Hi Vivian Zollman,
Welcome to the Support Communities!
I'm not sure if you are referring to your Apple ID or just your email account in the Mail app. So, I've included all of the articles that may be relevant for you.
iOS: Setting up an email account
http://support.apple.com/kb/ht4810
If you already have an email account set up and you want to modify its settings, tap Settings > Mail, Contacts, Calendars, tap the name of your account, and then your email address. Then tap any information you want to adjust.
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/HT1311
iCloud: View or change your iCloud payment information
http://support.apple.com/kb/PH2616
Cheers,
- Judy
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