I Tune is not recognizing my new Ipod Nano that I received as a replacement due to the battery recall. Any ideas how to get it to recognize my device?

I recently received my replacement Ipod nano for the battery recall earlier this year. I went to go register it, yada yada and ITune wont recognize the device. I have no idea what to do now. I have tried 3 different cords and still nothing. Any suggestions? I am totally frustrated.
Thanks

Did you receive a 1st gen replacement or 6th gen replacement?

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