I tunes 11.1.04 Cannot Install Apple Mobile Device Support. Help!

After about three days of uninstalling and reinstalling everthing to do with Apple on my pc (Windows 8.1) starting with the MSVCR80.dll problem, I have arrived at a position in which Itunes will play music and contact the store, but it won't link to my Ipod, my Iphone or my Ipad, because Apple Mobile Device Support is not there.
In each of my many clean installs of 11.1.04, the installation of that one component rolled back. When I tried installing AMDS from 11.1.04 on its own, it rolled back. When I tried a clean install of 11.1.03 to see if that would help, AMDS again rolled back.
I have run scannow which identified some corrupt Windows files (no doubt wrecked somewhere in the course of the disaster) and then restorehealth, which fixed them. But AMDS still rolls back: "The installer encountered errors before Itunes could be configured. Errors occured during installation. Your system has not been modified."
I have wasted hours on this, I have exhausted every approach I can think of, and all the relevant sources of support I've been able to track. I would be very grateful for any advice anyone can offer.

See also Troubleshooting issues with iTunes for Windows updates if you haven't already done so.
After uninstalling iTunes and the related components it is useful to physically delete any files that may remain in the specified locations before attempting to reinstall.
If that still doesn't work you could try downloading 7-Zip (free), or a free trial of WinRAR, and unpack the iTunesSetup.exe or iTunesSetup64.exe file into its components then try installing them individually in alphabetical order (don't try to install SetupAdmin.exe or iCloud.msi). AMDS might not install right now, but you may get a more useful error message as to why not, and you might be able to run iTunes even if you can't update your devices at this stage.
Make sure you download a fresh copy of the installer as it was updated some time after the initial release.
tt2

Similar Messages

  • HT1923 i cannot uninstall apple mobile device support from my pc

    I cannot uninstall apple mobile device support from my Windows 7 pc ??
    Regards Paul

    Try using the fixit from the following Microsoft document to remove Apple Mobile Device Support:
    Fix problems with programs that can't be installed or uninstalled

  • Cannot uninstall Apple Mobile Device Support

    I have a pc with Windows 7 (32-bit) operating system and cannot get Apple Mobile Device Support to uninstall.  I begin the uninstall process and it goes through however at the very end it reverses and then tells me that it is done.  I have deleted all the program files and it still does this.  I cannot get this to uninstall... please help.

    First try a repair install of Apple Mobile Device Support. If that goes through successfully, see if you can now uninstall Apple Mobile Device Support.
    If the Repair install doesn't help, try using the fixit from the following Microsoft document to remove Apple Mobile Device Support:
    Fix problems with programs that can't be installed or uninstalled

  • How to install apple mobile device support in other drives other than C drive, how to install apple mobile device support in other drives other than C drive

    how to install apple mobile device support in other drives other than C drive, how to install apple mobile device support in other drives other than C drive
    as my C drive is full ...

    Move some of the "crap" off the C drive.  Programs only install to the default OS drive.
    Or upgrade the computer to a larger hard drive.

  • TS3716 i cant sync with my i-tunes anymore...!!! it comes up i tunes requires a newer version of Apple mobile device support. can anyone help :(

    i cant sync with my i-tunes anymore...!!! it comes up i tunes requires a newer version of Apple mobile device support. can anyone help

    Hi Markynewman,
    If you're unable to sync with iTunes any more and the error states you need a newer version of Apple Mobile Device Support, I would check out this article:
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/TS1538
    The first section has you troubleshoot your device, which is always a good idea but you might be able to skip since the error mentions Apple Mobile Device Support as the culprit.  The second section is for troubleshooting iTunes and Apple Mobile Device Support.
    Cheers,
    - Ari

  • HT1925 Cannot remove Apple Mobile Device Support from Control Panel

    I am trying to reinstall iTunes.  Followed all instructions but still cannot remove Apple Mobile Device Support from the Control Panel. Help.

    Ad2Mollie wrote:
    No error message, the option of uninstall does not come up when I choose MobileMe Control Panel in the Control Panel
    If you have a Change option that may lead to Uninstall as one of the choices. See also note 2 of Troubleshooting issues with iTunes for Windows updates.
    tt2

  • HT1174 I'm not able to install apple mobile device support on my PC. Each time rollback of instalation

    I'm not able to install apple mobile device support on my PC. Each time rollback of instalation

    I am having the same problem and have tried everything I can find to get the problem corrected:
    Uninstall/install
    delected directories manually
    device manager driver update
    copying working directories from another machine
    cleaned and optimized registry
    Tried to install older version of AMDS
    Tried older version of itunes - would not install because library incompatible
    Appears this is a problem that has been around for years, why is it not isolated and corrected?
    Does anyone have another solution I can try?
    Thanks

  • Cannot install apple mobile device driver

    Every time I Attempt to install Apple mobile device driver I get this messasge

    Hi Dw,
    See #5 in the attached link. Make sure you are downloading the correct version for your Windows Operating System type:
    http://support.apple.com/kb/TS1538
    Cheers,
    GB

  • Stop automatically installing Apple Mobile Device Support all the time

    I don't have an iPhone. I'm not planning on getting an iPhone so basically the Apple Mobile Device Support software is a waste of memory and hard disk space. Yet every time I upgrade iTunes it get's installed and I have to go an uninstall it again. You think it would get the hint.
    If you must install this as part of iTunes please make it an option. It takes a long time to install and remove and I'd rather it just not install in the first place.

    Yes, make this apple mobile device support an option when upgrading iTunes. This is a waste of memory and disk space for those of us who don't have an iPhone.

  • Can't install Apple Mobile Device Support on Windows 7 Home 64bit

    Hello everybody,
    I have a problem installing the Apple Mobile Device Support in my laptop wih Windows 7 Home Edition 64bit ..you can see it in the screenshoot:
    Any idea?
    Itunes it's ok, but I can sync my Iphone.
    Thx
    Luca

    Hello everybody,
    I have a problem installing the Apple Mobile Device Support in my laptop wih Windows 7 Home Edition 64bit ..you can see it in the screenshoot:
    Any idea?
    Itunes it's ok, but I can sync my Iphone.
    Thx
    Luca

  • I am getting a runtime error, try to uninstall all itune programs but I cannot uninstall apple mobile device support, so I can reinstall itunes, what now

    I am getting a runtime library error r6034, it tells me to uninstall all Apple programs, but when I get to Apple Mobile Device Support I will not let me uninstall this program to continue, what do I do next?

    Solving the iTunes Installation Problems in Windows
    1. Apple has posted their solution here: iTunes 11.1.4 for Windows- Unable to install or open - MSVCR80 issue.
    2. If the Apple article does not fully resolve the problem for you, then try Troubleshooting issues with iTunes for Windows updates - MSVCR80.

  • HT1923 I cannot uninstall apple mobile device support.  I am following the instructions for removing and reinstalling itunes but now stuck.  Please help.

    I am following the instructions for removing and reinstalling itunes because I had a "msvcr80.dll missing from your computer" error.  I have uninstalled itunes and apple software update but the next one in order "apple mobile device support" will not uninstall.  According to the instructions, that one has to be removed before I can do the rest.  Would love any help I can get.

    Hello and thanks so much for your quick reply. I am at a standstill, because I have done those things already and it has not worked. The repair install procedure seemed to take place quickly, but the same thing happened again when I tried to uninstall it the program after that.... It seems to proceed, then the progress bar goes backward, and there it still is!
    When I downloaded the Microsoft Fixit program and asked it to uninstall the Apple Mobile device Support, it started but then got stuck and I had to shut my computer off, as it froze everything up!
    I'm hoping you can help..... This seems to be a problem with the new version, and it's frustrating, because I can't use Itunes on my computer at all till we find a solution.
    Perhaps if I try to restore my computer to before the Itunes 11.1.4 uodate?
    Thanks so much for your help,
    Shirley 261

  • Problem installing Apple Mobile Device Support with iTunes 11.1

    I am running Windows 8 and was running the previous version of iTunes along with support for my iPad2, iPhone4s and iPhone5.  Everything was working perfectly. 
    Yesterday, I performed the OTA upgrade of ios7 on my iPhone5.  When I connected the phone to my PC, iTunes said that I needed to upgrade to 11.1.  So I did, except that it rolled back saying that it was unsuccessful and to try again.  I then downloaded the standalong iTunes64 installer.   The new version of iTunes installed, however the Mobile Device Support was not working.  iTunes did not recognize the phone and Windows device manager showed a driver problem.
    So, I then followed the instructions in http://support.apple.com/kb/HT1923 to uninstall all things Apple from my PC.  I then rebooted/reinstalled.  Same thing happened.  I uninstalled everything a second time, and then went thru the registry searching for "apple" and "mobile device" and removed all references.  This took a while.  I rebooted and reinstalled once again.  Same thing once more.  I then extracted the files from the iTunes64 installation exe and attempted to install just the mobiledevicesupport.msi.  It keeps rolling back with an unspecified error.   The error code in the Windows event log is 1603.
    I then unpacked the mobiledevicesupport.msi file, went to device manager and told it to find the driver, pointing it directly at the new driver files.  No good, I get some "operation not supported" type message.
    I am out of things to try.  Any ideas would be appreciated.  Thanks.

    So, all is done!
    With the "Microsoft Windows Installer CleanUp utility installer file (msicuu2.exe)"
    I could clean uninstall the "Apple Mobile Device Support".
    Hope, this will help other people.
    (o: andreas

  • HT1923 Cannot uninstall Apple Mobile Device Support

    It begins to uninstall, then seems to reverse itself?  I can uninstall all other pieces of iTunes?

    Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
    Remove all of these items in the following order:
    iTunes
    Apple Software Update
    Apple Mobile Device Support (if this won't uninstall move on to the next item)
    Bonjour
    Apple Application Support
    Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
    The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
    Please note:
    Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
    HT1925: Removing and Reinstalling iTunes for Windows XP
    HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
    tt2

  • Cannot install Apple Mobile Device Manager

    I love my iphone (It's the first Apple product I've ever bought), but I cannot get it to connect to iTunes on my PC. I get an error message when I first plug in the phone--while it's installing the Apple Mobile Device USB Driver, I get the old "error installing hardware. Your hardware may not work properly".
    I have tried everything. I uninstalled iTunes and any Apple applications. Then I disabled ALL programs and services on my computer not relating to running Windows and restarted. Once the computer restarted, I reinstalled the latest version of iTunes, plugged in the iphone, and got the same error.
    I don't know what to do next. Any ideas?
    I'm running Windows XP pro, with all the latest updates.

    I don't know exactly which registry entry you should delete (I don't have a PC any more). Hopefully someone here will chime in with an answer.
    I do know that with the iPod you have to make sure you are running iTunes before plugging it in and to click the eject button before disconnecting it, otherwise you will have a boat-load of problems.

Maybe you are looking for