I tunes advises "restore" - but I would like to first back up photos
My problem seems to be a common problem posted about in this forum however I am yet to find a satisfactory solution to it. I would be so grateful of any useful advice. Sorry for the long post but I guess its best to be thorough
I have a 30GB video ipod
when i connect it to my computer the ipod displays "Do not disconnect" with flashing red crossed circle. No matter how long the ipod is left connected the same message continues to be displayed. The ipod appears on "my computer" as "removable disk E:".
I tunes shows the follwoing error message: "Itunes has detected an ipod that appears to be corrupted.You may need to restore this ipod before it may be used with itunes..."
I dont wish to restore until I can back up my photos. I have about 3 GB of photos that were placed on this ipod using an Apple "ipod camera connector" via USB cable from my Nikon D70 camera. The photos are from a holiday to Tibet and are very important to me. Apart from a few most are not backed up elsewher because I thought i could trust the reliability of the apple brand.
I have uninstalled itunes and re-installed it, restarted my computer, restarted my computer in safe mode.
When the ipod is not connected to the computer I can navigate it normally, playing music and browsing all the photos that were transferred on to it.
So far I have tried connecting my ipod to several different Windows computer including ones using XP home and windows 2000. I have also tried connecting to a MacBook pro. Regardless of the computer i cannot navigate the drive or copy the photos from it.
I have tried using different ipod USB connector cables.
I have tried altering the drive letter allocated to the ipod.
I have tried switching to "disk mode" but the problem remains the same only the ipod indefinitely displays "do not disconnect" in a smaller font and in in monochrome.
I have tried a demo version of a shareware called "Data recovery Doctor - Ipod". While scanning the ipod's drive using this utility windows will crash giving either "blue screen of death" or freezing the computer. I have also used "data recovery doctor - ipod" in safe mode - which results in an error message "data doctor could not find drive parameters".
The apple website trouble shooting essentially identifies this problem as "windows and itunes do not recognise your ipod" and directs me to try "the five R's".
When following this I get to the stage "restore" which it prefaces by saying "Warning: Because Restore erases all of the songs and files on iPod, make sure to back up any files you've saved on the iPod disk..."
But I cannot find anywhere any steps to help with backing up the files (in my case my photos) before proceeding with the restore.
I have contacted apple phone support who gave up saying the only solution was to find a forensic data recovery service.
I would really appreciate any advice to solve this problem. Or if anybody can give any feed back on the data recovery software / tools that would be great!
Thanks in Advance
I managed to find a solution to my problem described above. I downloaded a demo copy of the shareware called R-Tools which I found on Tucows.com
The site described the software thus: "Take advantage of R-Studio's unique ability to recover files and disks on remote computers, even if their partition structures are damaged or deleted."
The demo software searched my ipod and found all my photos and showed them as thumbnails. Of course the demo software would not save the files unless I registered it which cost US$49.95. There are several different suites of applications from this publisher, I got the cheapest option which is called "R-Studio FAT".
I didn't mind paying this amount because the photos were very precious to me and by this point I had just about resigned myself to losing them all. I had previously contacted a professional data recovery service and they had quoted me "AUD$80 per hour and probably 1 to 2 hours work".
I've been too busy organising my newly recovered photos into galleries and editing them using photoshop to be bothered to try and fix my ipod which I doubt I will want to use again for photo storage.
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