I tunes could not contact the ipod software update server

Hello all, I am running a Dell laptop running windows 7 professional with mobile broadband. I have the latest i Tunes software installed. I have a ipod touch that I am trying to update the software but keep getting the same error. i tunes could not contact the ipod software update server because you are not connected to the internet.
I have seen many potential solutions and have tried them all. What can I do to remedy this situation?

Thank you Illaass
None of the suggestions in your link fixed my problem. HOWEVER, I did find something that did! I used the network diagnostic tool in i Tunes. It was not recongizing the internet connection. It offered some solutions, which include the ones at the link you provided plus a few more. The fix seemed to be to de-select the option "check for server certificate revocation*" in internet options -> advanced -> scroll down to the "Security" section, 5th item in the list. I am not a computer guy and I'm not sure why this worked, but it was a suggestion from i Tunes network diagnostics. Hope this helps someone else.

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ITunes could not contact the iPod software update server

I am a teacher managing many iPod touches.
I am trying to update the ipod software to version 3.1.3 but using my macbook (10.5.8) I cannot reach the update server and a I get the following error - "iTunes could not contact the iPod software update server". I am connected to the internet, I can access the iTunes store no problem.
Using my windows XP laptop I can access the update server and I am using the same network ID and the same proxy settings.
Any ideas?

Forget the wireless modem part of the question. I tried plugging directly into my pc and still have the same problem...very frustrating!

"itunes could not contact the ipod software update server because you are not connected to the internet" Help?

Hello all, new to the forums.
I've been recieving the error message "itunes could not contact the ipod software update server because you are not connected to the internet". This problem didn't occur at all for the past 2 years of using itunes.
I've already scanned through numerous websites and forums for help, but none of them worked.
This set of instructions resulted in no change to any of the problems, though iTunes lists that as the supposed solution.
# Open Internet Options from control panel.
# Click the Connections tab.
# Click the LAN Settings button.
# Select the Automatically detect settings checkbox.
Others include installing IE7, which that didn't work either.
Can anyone help?

Here it is:
Microsoft Windows 7 x64 Ultimate Edition (Build 7600)
LENOVO 2537FC4
iTunes 10.3.1.55
QuickTime 7.6.9
FairPlay 1.11.17
Apple Application Support 1.5.2
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.1.2
Apple Mobile Device Driver 1.57.0.0
Bonjour 2.0.5.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34
iTunes Serial Number 003DB3100363E3C0
Current user is not an administrator.
The current local date and time is 2011-06-16 17:03:57.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA NVS 3100M
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.3.1.55 (x64) is currently running.
iTunesHelper 10.3.1.55 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:          {505BB17D-FA14-4FA0-9D77-F7998FEBB435}
Description:          Intel(R) Centrino(R) Advanced-N 6200 AGN
IP Address:          192.168.0.3
Subnet Mask:          255.255.255.0
Default Gateway:          192.168.0.1
DHCP Enabled:          Yes
DHCP Server:          192.168.0.1
Lease Obtained:          Thu Jun 16 16:54:56 2011
Lease Expires:          Fri Jun 17 16:54:56 2011
DNS Servers:          192.168.0.1
                    68.94.156.1
Adapter Name:          {610821DE-0532-4C65-839B-B74B65859FBA}
Description:          Intel(R) 82577LM Gigabit Network Connection
IP Address:          0.0.0.0
Subnet Mask:          0.0.0.0
Default Gateway:          0.0.0.0
DHCP Enabled:          Yes
DHCP Server:
Lease Obtained:          Wed Dec 31 16:00:00 1969
Lease Expires:          Wed Dec 31 16:00:00 1969
DNS Servers:
Adapter Name:          {10983C8A-FCDA-4B2F-8A89-E1596BA6B7BA}
Description:          Bluetooth Device (Personal Area Network)
IP Address:          0.0.0.0
Subnet Mask:          0.0.0.0
Default Gateway:          0.0.0.0
DHCP Enabled:          Yes
DHCP Server:
Lease Obtained:          Wed Dec 31 16:00:00 1969
Lease Expires:          Wed Dec 31 16:00:00 1969
DNS Servers:
Active Connection:          Broadband Connection
Connected:          No
Online:                    No
Using Modem:          Yes
Using LAN:          No
Using Proxy:          No
SSL 3.0 Support:          Enabled
TLS 1.0 Support:          Enabled
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-06-16 15:35:33.

ITunes could not contact the iPod software update server because you are not connected to the internet. Make sure your internet connection is active and try again.

iTunes could not contact the iPod software update server because you arenot connected to the internet. It is showing me this when I am conected. Why i this showing up on my computer?

Try:
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server

TS1814 what about if I have a mac but am experiencing the same prompt? "iTunes could not contact the iPod software update server because you are not connected to the Internet. Make sure your Internet connection is active and try again."

I have a mac but am experiencing the same prompt? "iTunes could not contact the iPod software update server because you are not connected to the Internet. Make sure your Internet connection is active and try again."

Hey ksgrech,
I found the following information which may be of assistance in troubleshooting this error on a Mac:
iOS: Resolving update and restore alert messages
http://support.apple.com/kb/TS1275
Furthermore, you may want to refer to this article (error 3194):
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
Cheers!,
Matt M.

HT1349 Mi itunes does not downloads latest swoftware when I click check for update it appears a sign that says "iTunes could not contact the iPod software update server because you are not connected to the internet" this happens even though I am connected

My iTunes does not downloads the latest software when I click check for updates or download latest version, a message appears "iTunes could not contact the iPod sortware update server because you are not connectet to the internet" even though I am connected, can some body help me?

If necessary, also see:
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server

ITunes tells me there is new software updates available for my nano and when I press update it tells me that iTunes could not contact the iPod software update server b/c I'm not connected to the internet (I know that I am or I could not submit this)?

So anyone know why the iPod software update server connot connect to my PC when I know that I'm on the internet?

If necessary, also see:
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server

TS1424 " itunes could not contact the ipod software update server because you are not connected to the internet " . but my itunes store and internet works. what should i do?

i can not restore my ipod ot my iphne because the message above pops up. please help.

Temporarily disable your firewall and antivirus software and try again...
See here for Connection Issues
http://support.apple.com/kb/TS1379
From Here
http://www.apple.com/support/itunes/troubleshooting/

ITunes could not contact the iPod software update server because you are not connected to the internet--ARGH HOW TO FIX THIS?

I'm trying to restore my ipod video that has been corrupted in the past, but I get that message ^.
How do I fix this ??
I have tried using this firmware from http://www.felixbruns.de/iPod/firmware/ but it still did not work :/
what do i do??
this is getting frustrating.
Edit: btw, I am connected to the internet :/ I am able to access all websites on my browsers...

*Ignore above spam post, do not click link*

ITunes 7 for Windows: iTunes could not contact the iPod software update...

Please help: Cannot update iPod though it says one is available.
I receive the following alert message:
iTunes could not contact the iPod software update server because you are not connected to the Internet. Make sure your Internet connection is active and try again.
I am connected and am even able to purchase songs on through iTunes.
The "solution" in (Article: 304468) DOESN'T WORK!!!!!
(From Article: 304468:
"Symptom: Some customers may notice the following alert message when trying to update or restore an iPod in iTunes 7 or later:
iTunes could not contact the iPod software update server because you are not connected to the Internet. Make sure your Internet connection is active and try again.
Internet access is required to download iPod software updates. However, if you are able to connect to the Internet with Internet Explorer and can also access the iTunes Store, see the solution below to resolve this issue.
Products affected
* iTunes 7 or later for Windows
* Any iPod model
Solution
1. From the Start menu, choose Control Panel.
2. Open the Internet Options control panel.
3. Click the Connections tab.
4. Click the LAN Settings button.
5. Select the Automatically detect settings checkbox.
6. Click OK in both windows.
7. Reopen iTunes and connect your iPod.
8. Update or Restore your iPod.
THIS DOESN'T WORK. Any other ideas as to what I can do to solve this? Thank you for any & all help in this matter.

I had a similar problem and your link helped me to solve the problem. Recently I changed my ethernet network card and since then my itunes worked strangely: itunes store worked, podcasts worked, mini-store doesn't, ipod update doesn't and diagnostics says that I had no Internet connection. Attached you can see the report.
It's weired that itunes is based in LAN Connections for sometinhgs and not for the others. Crazy!
Thanks and good luck with your problem.
Javier
Microsoft Windows XP Professional Service Pack 2 (Build 2600)
Dell Computer Corporation Dimension 4600i
iTunes 7.6.0.29
QuickTime 7.4
CD Driver 2.0.6.1
CD Driver DLL 2.0.6.2
Apple Mobile Device 1.1.3.26
Bonjour 1.0.4.12 (118.4)
iTunes Serial Number 6968E7753F46D042
Current user is an administrator.
The current local date and time is 2008-01-21 21:05:41.
iTunes is not running in safe mode.
Video Display Information
NVIDIA GeForce FX 5200
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {649F8F53-CE87-4891-A18A-A2A215ADB095}
Description: Realtek RTL8139 Family PCI Fast Ethernet NIC - Packet Scheduler Miniport
IP Address: 192.168.0.2
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: No
DHCP Server: 255.255.255.255
Lease Obtained: Thu Jan 01 01:00:00 1970
Lease Expires: Thu Jan 01 01:00:00 1970
DNS Servers: 87.216.1.65
87.216.1.65
87.216.1.66
Active Connection: (none)
Connected: No
Online: No
Using Modem: No
Using LAN: No
Using Proxy: No
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2008-01-21 08:09:20.

Itunes could not contact the iphone software update server 10/2013

I get this error everytime I plug my 5s or 4s into itunes. I have connectivity, no firewall, av etc to gs.apple.com. When iOS 7 launched, it crashed while veryifng the ipsw with the apple servers. I eventually had to plug my 4s into my desktop in order to get iOS 7 to properly install. Both are on the same network, so I think something is screwy with my itunes install. I've tried to remove completely, but still no go with either phone.
Pinging gs.apple.com.akadns.net [17.151.36.30] with 32 bytes of data:
Reply from 17.151.36.30: bytes=32 time=88ms TTL=234
Reply from 17.151.36.30: bytes=32 time=87ms TTL=234
Reply from 17.151.36.30: bytes=32 time=90ms TTL=234
Reply from 17.151.36.30: bytes=32 time=88ms TTL=234
Ping statistics for 17.151.36.30:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 87ms, Maximum = 90ms, Average = 88ms
Any ideas? Remember, this is an iTunes error, not an iphone. I am able to access the iTunes store with no problem. Thanks!

"itunes could not contact the iphone software update server because you are not connected to the internet"
With that one, try the following document:
iTunes 7 for Windows: iTunes could not contact the iPod software update server
(If that box is already checked, try unchecking and rechecking it, and then clicking okay.)

ITunes could not contact the iPhone software update server because you are not connected to the internet...???

Ok I’m completely lost here....
I’m running Microsoft Windows XP Home Edition Service Pack 3 (Build 2600), I updated iTunes to 11.0.2.25 and some other updates for windows last night on my laptop. I try connecting to download the iOS 6.1.2 update for my iPhone 4 and my iPhone 5 via iTunes. I am getting this message for both "iTunes could not contact the iPhone software update server because you are not connected to the internet. Make sure your internet connection is active and try again." Everything was fine with connecting prior to running these updates because I downloaded the 6.1 update with no problems when it came out.
What I have done so far with which has made no difference:
Checked my internet connection
Changed my internet connection
Signed out of iTunes and then signed back in
Ran diagnostics via iTunes, comes back with: Network interfaces verified- Internet connection failed- Secure link to iTunes store verified
          Connection attempt to Apple web site was successful.
          Connection attempt to browsing iTunes Store was successful.
          Connection attempt to purchasing from iTunes Store was successful.
          Connection attempt to iPhone activation server was successful.
          Connection attempt to firmware update server was successful.
          Connection attempt to Gracenote server was successful.
          Last successful iTunes Store access was 2013-02-20 20:40:48.
Disabled firewall, spy sweeper, virus scanner
start>run>cmd> typed "netsh winsock reset"
Rebooted
Checked the parental controls in iTunes
Start>control panel>internet options>connections tab> lan settings> selected the "automatically detect settings"
Deleted iTunes and reinstalled iTunes
When I would "ping gs.apple.com" it would come back with "request timed out" no matter what internet connection I was on, so I went into the hosts file start>my computer>(C:)>WINDOWS>system32>drivers>ect>HOSTS and added "#     127.0.0.1     gs.apple.com". Now it will ping gs.apple.com just fine but still comes up with the "iTunes could not contact the iPhone software update server because you are not connected to the internet" message in iTunes when i try to download the update.
If anyone can come up with any ideas that I haven’t tried, please let me know. This is keeping me back from updating both of my phones along with if anything should ever happen to them; restores as well.

im computer is connected i can go to the apple store through itunes but when i plug my phone in i keep getting that alert... i plugged my phone in to update it after the apple loaded the itunes icon and a usb showed up.

Error while trying to upgrade my iPhone, message reads "iTunes could not contact the iPhone software update server beecause your are not connected to the internet.

Hello,
I am trying to upgrade my iOS to version 5 but receive the message noted below ("iTunes could not contact the iPhone software update server because you are not connected to the internet"). I click update on iTunes. My internet works fine. Does anyone know what may be causing this error?

Try disabling firewall and virus scanning software

I cant update my iphone and i tried going on my pc on itunes and clicking check for update button but it says that "itunes could not contact the iphone software update server because you are not connected to the internet".plz help

i cant update my iphone and i tried going on my pc on itunes and clicking check for update button but it says that "itunes could not contact the iphone software update server because you are not connected to the internet". But i checked my internet on both my pc and iphone and tried again but it still says the same thing. plzz plzz help

Were you definitely connected to the internet at the time? If you don't have iOS 5 on your iPhone then the only way to update it would be via iTunes, once updated to the latest version of iOS you'll be able to update your iPhone without connecting to iTunes "over-the-air".
Before updating however it goes without saying to Backup your iPhone, this should happen by default upon connecting your iPhone to iTunes.
Regards,
Steve

HT201263 when i follow the steps it does it but when it gets to itunes it says 'iTunes could not contact the iPhone software update server because you are not connected to the internet' but i am connected to the internet ..?

when i follow the steps it does it but when it gets to itunes it says 'iTunes could not contact the iPhone software update server because you are not connected to the internet' but i am connected to the internet ..?

Were you definitely connected to the internet at the time? If you don't have iOS 5 on your iPhone then the only way to update it would be via iTunes, once updated to the latest version of iOS you'll be able to update your iPhone without connecting to iTunes "over-the-air".
Before updating however it goes without saying to Backup your iPhone, this should happen by default upon connecting your iPhone to iTunes.
Regards,
Steve

I tunes could not contact the ipod software update server

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