I Tunes for idiots?

When I got my much desired ipod for my birthday last October I was so pleased. It's a dream to use, easy to upload new songs ect and looks great.
But since the last update (which I wasn't even that bothered about it just kept popping up)I have completely lost use of my ipod. I have searched through all the relevant posts on here about reinstalling ect but when I took ownership of my Ipod I didn't think I would need a degree in IT skills to get it working if there was a fault. It's all very well listing details about deleting hidden files and changing registry keys but why on earth should I have to do all that? I like to think that I know my way around a P.C but I'm not a genuis!
Why are apple doing nothing about the fact that thousands of people are unable to use their products because of a fault with their software.
I do not have Norton, I just mistakenly trusted that an update would be a simple process and clicked yes. I am so fed up with apple.

Hey, I know I was ranting, sorry I just haven't been able to use my Ipod for two months and am a bit miffed. There are some complete genius's here too I agree, I am just not a genius and find the complex instuctions on work arounds really hard to follow (as well as they have been explained)
I have tried to use the original cd that came with my ipod but It won't work either, boo!
I'll keep an eye on the boards though for a miracle!
Thanks guys xx

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